Williamson Law Book Company
    • 790 Canning Parkway, Victor, NY 14564
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    Software Support Technician

    Job Description

    Software Support Technician

    A suburban Rochester company is looking to add an experienced software support technician to install, train, and support municipal software programs.

    Job Type: Full Time


    • Associate degree or higher with an emphasis in Computer Science preferred
    • Microsoft Excel, Word, and Power Point proficiency required

    Preferred Qualifications:

    • Customer Help Desk/Technical Software Support experience desired

    Required Skills:

    • Excellent verbal and written English communication skills required
    • Exceptional attention to detail
    • Ability and willingness to learn, to adapt quickly, and to follow procedures
    • Ability to present oneself as a professional company representative and mentor
    • Public presentation and demonstration skills helpful
    • Self-starter with ability to achieve and maintain productivity levels and meet established deadlines

    Job Description:

    • Provide continuous phone/internet support to clients with varying degrees of knowledge
    • Provide remote and on-site installation, training, and follow-up support to new and current customers
    • Implementation of products and custom integration software in a Microsoft Windows environment
    • Customization of program for individual customer requests when necessary
    • Recognize potential software improvements and enhancements and communicate and implement the adjustments necessary to programmer
    • Day shift, Monday through Friday, office position
    • Some travel within New York State may be required with very limited overnights

    This is a Rochester, New York State based opportunity. Applicants must be fully authorized to work in the US for consideration.

    What we offer: A friendly and professional working environment, competitive salary, paid vacation, 401K, and health care.

    An Equal Opportunity Employer

    Pay: From $20.00 per hour

    Visit http://wlbonline.com to learn more about Williamson Law Book Company.