For a manufacturer of specialty electronics assembly materials (Indium Corporation of America - Clinton, NY): responsible for assisting the EHS/Regulatory Compliance Manager with design, implementation and on-going administration of the corporate EHS Program, ensuring compliance with, and adherence to, all applicable regulations; prepare and update safety and environmental procedures and policies; develop plans and procedures under OSHA Process Safety Management; conduct EHS inspections, drills, audits and investigations in areas of facility, ergonomic, fire and accident; manage health awareness, recycling and hazardous waste management programs; perform record keeping, data gathering and report preparation activities for routine regulatory requirements including auditing OSHA 300 log; monitor EHS compliance of construction and contractor work being performed on-site; manage vendor SDS record keeping and assist with development & maintenance of corporate SDSs; coordinate the Corporate Safety Committee; attend training as needed or assigned; and perform other duties or special projects as assigned. 

Requirements

1. Bachelor’s or foreign equivalent degree in Chemistry, Environmental Engineering or Sciences, Occupational and Public Health or a related field.

2. 3 years of experience in the job offered or 3 years of experience in occupational health and safety in a manufacturing environment. The required experience must include maintaining compliance with EHS policies and programs and regulatory requirements, evaluating effectiveness of EHS policies and programs, recommending and overseeing improvements to EHS programs and preparing EHS-related findings and reports. Experience can be gained while pursuing degree.

3. Proficiency in MS Office (Word, Excel and PowerPoint).

Work Location: Utica, NY.

Hours:  40 per week – Monday through Friday.

Salary: $82,000

To apply please send a resume to ndiscavage@indium.com

For a manufacturer of specialty electronics assembly materials (Indium Corporation of America - Clinton, NY): responsible for understanding processes and implementing appropriate process controls ensuring that the quality of all Indium Corporation’s products meet customer requirements. Partner with other engineers and operations staff to meet quality objectives; reduce process variation, and data analysis methods, implementing data driven corrective actions; incorporating the appropriate analysis and use of data based on findings from designed experiments; document procedures per ISO9001 and ISO/TS16949, perform the development and preparation of PPAP, support company facilities with testing, planning processes and product validation, monitor and maintain quality metrics; collaborate with other quality department staff; manage multiple projects simultaneously, deliver timely results; and perform other duties and special projects as assigned.

Requirements

1. Bachelor’s or foreign equivalent degree in a science-based technical field, Environmental Engineering, or a related field.
2. 6 months of experience in the job offered or 6 months of experience in a manufacturing environment.  The required experience must include production support, equipment needs, repairs and trouble-shooting, production process and workflow improvements.
3. Knowledge of SPC, FMEA, Six Sigma methodologies, DOE and data analysis.
4. Proficiency in MS Office including Excel, Word, PowerPoint, Access and OneNote.

Work Location: Utica, NY.

Hours:  40 per week – Monday through Friday.

Salary: $75,000

To apply please send a resume to Nate Discavage at ndiscavage@indium.com

JOB TITLE:            Service Technician                       

STATUS:                  Non-Exempt

DEPARTMENT:         Operations

REPORTS TO:          Service Supervisor

FULL/PART-TIME:     Full-Time – requires on-call hours 

Our Culture:

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging yet rewarding work environment. 

We believe we you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative.

The Mission

The Service Technician is responsible for maintaining, installing, troubleshooting, and programming all Northland Equipment, hosted solutions, applications, and services. This requires a mix of onsite visits engaging directly with customers, remote work and lab time to ensure all of Northland’s products are maintained to the highest levels remote and at customer sites.  You will work cross functionally tapping into all of Northlands teams including NOC, CO, Network Engineering to solve complex technical issues for our Enterprise clients.

This is how you can make an impact at Northland:

Working within a team environment you will perform tasks such as installing and troubleshooting our products and services within optimal timeframes, determining what solution will be most effective, all while delivering excellent customer service.  Our team has a tiered support structure, and we tackle complex technical issues in a collaborative manner through strong data analysis, creativity, and critical thinking.  You will report to the Service Supervisor.   

ESSENTIAL JOB FUNCTIONS:

• Configures, installs, troubleshoots, and maintains networking environments including Ethernet, data equipment, TCP/IP, VLANs, DHCP and QoS
• Ability to install, terminate and troubleshoot various industry standard cabling and utilize test equipment to certify
• Ability to troubleshoot complex technical issues to include:
  • Private networks:  this may include working with customers and their IT vendors for success
  • Internet connectivity issues
  • Dial tone issues
  • Fax, SIP, PRI
  • Long distance
• You will use tools such as Viavi Tberds/Smartjacks, Laptops, hand tools, Net Ally Link Runner
• Works closely with Sr. NOC Technicians, NOC Advanced Support, Customers, and 3rd party vendors to ensure timely completion of daily service tickets and work orders
• Ability to install and perform troubleshooting on all Northland products and platforms including but not limited to Business Unlimited, Avaya IP Office, Metaswitch, Nortel, Norstar, BCM, voicemail, call-center, reporting, and various 3rd party applications.
• Ability to troubleshoot and complete quality CLEC jobs independently
• Works with operating systems and applications including Windows, MS Office; computer support including PC hardware and configurations and troubleshooting
• Completes Survey requests from Engineer
• Completes all administrative tasks as required such as service order queue steps and work orders with any necessary billing information
• Works towards achieving required Industry certifications

ACCOUNTABILITIES:

• Deadlines for Technician include customer deadlines and production deadlines.
• The Technician is continually required to perform duties beyond the normal workday and is required to work on call hours as necessary.
• Ability to work in all cities and markets that Northland Communications services.

• Must carry company provided cell phone during work hours and when on call.
• Must complete all paperwork, training, and reporting in accordance with departmental standards. This includes but is not limited to maintaining daily outlook schedule and being clocked into trouble tickets, work orders, and tech time tickets at all times during business hours.

• Must have a high level of professionalism, communications skills, PC skills and be able to work independently without direct supervision.
• Maintains good relationships with customers and respond to their requests. 
• Must be able to assess customer needs to effectively recommend a configuration solution. Provides direction and support remotely and in the field to other technicians based on need.
• Must ensure the company vehicle and company provided equipment is always properly cared for.

SUPERVISORY RESPONSIBILITIES:

The Technician does not have any supervisory responsibilities.

MINIMUM JOB QUALIFICATIONS:

• High school degree required, Experience with PC required and ability to work independently 
• A valid driver’s license and transportation
• Some data related background and ability to setup and troubleshoot networking issues related to VOIP issues
• Strong Customer service, communication, and decision-making skills
• Good working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards
• Ability to be independently on-call for services and Equipment

PREFERRED JOB QUALIFICATIONS:

• Associate degree with 1 –2 years of experience in telephone or electronics experience
• Certifications for A+, Network + and CCNA or other network certifications desired
• Product knowledge of Adtran and Cisco products
• Certification of Nortel and Avaya products
• Familiarity with the Avaya PBX, Nortel Meridian 1 PBX and Mail products 
• Understanding of data networks as applied to VOIP communications.
• Understanding of voice transmission delivery methods and the types of service provided across Copper, fiber, POTS, T1, T3, SIP, CAS, VOIP Transmission, analog transmission, digital transmission etc.
• Familiarity with high-speed data, what it’s used for and, how it’s delivered

EQUIPMENT AND MACHINES USED:

• Ability to use calculator, computer, digital telephone, fax machine, and cell phone Avaya IP Office Telephone systems and Voicemail
• Ability to use the following software:  Microsoft Word, Excel, Outlook Express (E-Mail)

LICENSES/CERTIFICATIONS:

A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary.

EMPLOYER'S DISCLAIMER:

• All offers of employment are contingent on successful results from a background check.  If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.  
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee holding this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

• We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

JOB SUMMARY: The Senior FP&A Analyst is responsible for providing objective and comprehensive analytical support by forecasting, financial modeling, coordinating variance analysis, and performing special project work to support the objectives and initiatives of the financial and operational functions of the company. The Senior FP&A Analyst will support senior leadership by providing meaningful insights and actionable reporting

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Compare results of financial data against plans, forecasts, and budget to identify trends and anomalies in data

• Maintain Key Performance Indicator (KPI) dashboards and provide actionable insights

• Develop short-term, medium-term, and long-term financial models and forecasts to support ongoing business strategy

• Develop ad hoc models and financial analysis

• Perform investment ROI analysis and recommendations

• Support the Annual Operating Plan development while working with cross functional leaders

• Serve as a business partner with sales leadership to evaluate product pricing and profitability

• Serve as a business partner with supply chain leadership to evaluate operational efficiency and performance

• Support preparation of management team presentations

• Support preparation of Board of Advisor presentations

• Assemble complex spreadsheets, charts and graphs to illustrate trends

• Prepare and publish departmental budget versus actual reports

• Perform various ad hoc financial analysis to support management business decisions

• Gather, compile, analyze, prepare and summarize data for complex financial projects/subjects such as planning, formulating and conducting financial studies to define performance plans for short and long-range business segment goals

• Effectively multi-task while managing deadlines and competing priorities

• Demonstrate critical thinking abilities

• Routinely interact with operation leaders from remote locations

• Perform other duties or special projects as assigned

REQUIREMENTS:

• Bachelor’s degree in accounting with multiple years of progressive related work experience

• >3 years with national or large regional accounting firm and

• >3 years of financial planning & analysis experience

• Demonstrated financial modeling and analysis experience

• Multi-currency and multi-site experience preferred

• CPA and/or CMA certification preferred

• Strong organizational skills

• Ability to work complex financial models and math calculations

• Advanced in Excel; demonstrated experience creating and managing complex spreadsheets

• Proficient in PowerPoint

• Ability to work independently with verbal or written instructions

• Strong interpersonal skills and team focus

WAGE DISCLOSURE:

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position’s qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$75,000 - $100,000 annually

Product Specialist

For a manufacturer of specialty electronics assembly materials (Indium Corporation of America - Clinton, NY): responsible for researching and analyzing customer and market data; facilitate customer and prospective customer business and ensure requirements of both customer and Indium Corporation are met; serve as a product line resource to internal departments including sales, operations, R and D and other marketing groups on matters requiring support; maintain product stewardship responsibilities for products specified (price sheets, lead times, technical data sheets, SDS sheets, product rationalization, etc.); benchmark Indium’s technical data sheets to leading competitors and implement best practice and high value content to Indium’s literature; collect and compile global and regional market related data (market size, growth rates, major customers, pricing, technical trends, market share, competitor analysis – by application segment) for use in strategic plan and day-to-day decision-making; develop proficiency in Indium products, markets and overall technology; provide product and process training within Indium, to customers, and to industry conferences; use Indium Corporation’s SimLab and equipment at equipment partner sites, execute process optimization, product characterization and benchmark testing of Indium’s soldering materials to meet/exceed defined performance requirements; support the launch of new products with technical data sheets, presentations, sales tools, training tools, and launch packages; work with product manager to analyze pricing guidelines and recommend regional adjustments; be a resource to sales by highlighting market opportunities, breaking down barriers, creating regionally specific sales tools, and communicating to product management needs such as new products, new sales tools, etc.; support technical personnel in composing and publishing articles; support Marcom programs such as trade show selection and media relationships as requested; support R and D through beta site development and monitoring; and perform other duties or special projects as assigned.

Requirements

1. Bachelor’s or foreign equivalent degree in a technical field (Chemistry, Physics, Engineering, etc.), or a related field.

2. 1 year of experience in the job offered or 1 year of experience in data analysis in a technical field. Experience can be gained while pursuing degree.

3. Knowledge of electrochemistry, statistical mechanics, metal and crystal deposition, material characterization tools, analysis tools, remote automation of scientific instruments using Python.

4. Proficiency in MS Office (Word, Excel and PowerPoint), LaTeX and Python programming.

Work Location: Clinton, NY.

Hours:  40 per week – Monday through Friday.

Salary: $70,000

To apply please send a resume to Nate Discavage at ndiscavage@indium.com

For a manufacturer of specialty electronics assembly materials (Indium Corporation of America - Clinton, NY): responsible for developing, implementing and supporting optimized manufacturing processes; perform data and material analysis required to improve efficiency, product flow and determine root cause or provide other process insight; apply fundamental engineering concepts, practices and procedures to assigned projects; develop and implement optimized, cost-effective manufacturing processes and methods in accordance with customer, product or process specifications, quality requirements and standards while following a structured, in-house developmental process; follow disciplined product/process development and change control methods; develop manufacturing processes by understanding product requirements; research, design, modify and test manufacturing methods and equipment; and confer with equipment vendors; provide hands-on technical support and training for manufacturing processes and personnel; review/approve requirements conveyed on customer prints and specifications to ensure clarity, comprehensiveness and manufacturability; accurately convey all customer-specific requirements on applicable manufacturing documentation to ensure that Production and Quality teams have visibility to the requirements; improve manufacturing processes and methods to drive cost-reductions, quality improvements and process efficiency into the factory; author complete and comprehensive documentation including, but not limited to, engineering design documents and drawings, operating procedures and work instructions according to established quality management standards; evaluate and analyze process data in order to drive efficiency into the process or determine root cause and corrective actions; apply Statistical Process Control and Lean Manufacturing principles; provide input to project cost estimates, timelines and milestones; keep team members and leaders updated on project status, issues and risk mitigation items;  work independently on multiple tasks and projects simultaneously; perform other duties and special projects as assigned.

Requirements

Bachelor’s or foreign equivalent degree in Engineering, Materials Science or a related field.

2 years of experience in the job offered or 2 years of experience developing manufacturing processes. The required experience must include providing technical support, following a disciplined process development plan and researching and modifying new manufacturing methods. Experience can be gained while pursuing degree.

Knowledge of manufacturing equipment, engineering designs and work procedures, lean manufacturing principles and statistical process control tools.

Proficiency in MS Office (Word, Excel and PowerPoint).

Work Location: Utica, NY.

Hours:  40 per week – Monday through Friday.

Salary: $62,400

To apply please send a resume to Nate Discavage; ndiscavage@indium.com

We are looking for a highly motivated and organized individual to join our team of data entry typists. The ideal candidate will have excellent typing skills, attention to detail, and the ability to work independently.

Responsibilities:
- Entering data into a variety of databases
- Proofreading and correcting data
- Organizing and maintaining data files
- Working with a team of data entry typists
- Meeting deadlines

Requirements:
- Excellent typing skills (50 wpm)
- Attention to detail
- Ability to work independently
- Teamwork skills
- Proficiency in Microsoft Office

  Benefits:
*  Benefits package available
* 401k plan

This is a full-time remote role for a Live Chat Agent. The Live Chat Agent will be responsible for responding to customer inquiries and requests via live chat, providing excellent customer service, and escalating issues when necessary. The Live Chat Agent will also be responsible for maintaining accurate records of customer interactions and feedback, as well as continuously improving and updating customer service procedures and standards.

Qualifications

    Excellent communication and interpersonal skills
    Ability to multitask and prioritize tasks effectively
    Customer service experience, preferably in a live chat or similar environment
    Problem-solving skills and ability to think quickly on your feet
    Good typing and computer skills, with knowledge of Microsoft Office
    Experience with CRM software is a plus
    Bachelor's degree in a related field or equivalent work experience

  Benefits:
*  Benefits package available
* 401k plan

Relevant experience in property management and/or development is beneficial but not required.

Note that this is a full-time role and is fully remote.