ANNOUNCEMENT OF POSITION OPENING

Date of Notice:  March 1, 2024

POSITION OFFERED: Vice President for Enrollment Management

EMPLOYMENT DATE: ASAP TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-Months

JOB DESCRIPTION: The Vice President of Enrollment Management is the College’s chief enrollment professional who provides leadership, strategic thinking, and in –depth analysis for the College’s enrollment planning and management.  This person is expected to help reimagine and lead traditional enrollment functions in a modern 21st century context. This work will be driven by the development, implementation, evaluation, and continuous improvement of a comprehensive and vigorous strategic enrollment management plan.  Leads and manages Admissions, Recruitment, Strategic Marketing, Media and Public Relations, Workforce Development and College Now program.  In addition, this position collaborates closely with the Provost’s Office on the Global Initiatives program to ensure that recruitment strategies maximize student outcomes and advance the goals of the College.

This is a Management Confidential position and reports to the President. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: A bachelor’s degree with at least ten years of progressive responsibility in enrollment and management functions within an educational system. Knowledge of FERPA, TITLE IX and other regulatory guidelines applicable to this area of work.  Experience working closely with Institutional Research and related data assessment and trend analysis. Demonstrated ability to be a collaborative leader.  Ability to perform with a high degree of diplomacy, confidentiality and professionalism. Demonstrated success in supervising multiple components within a complex institution.  A forward-thinking leader with a record of successful recruitment strategies, professional diligence, and creative problem solving.  Ability to work successfully with diverse populations.

DESIRED QUALIFICATIONS: Master’s degree with at least seven years of progressive responsibility in enrollment and management functions within higher education, preferably in a community college setting.

EXPECTED HIRING SALARY RANGE:  $115,000 - $140,000  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin April 1, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland PAA Members: January 31, 2024

Date of Notice for All Other Applicants: February 14, 2024

POSITION OFFERED: Dean of Admissions & Recruitment

EMPLOYMENT DATE: April 2024 TERM OF EMPLOYMENT:

Renewable, Full-Time, 12-Months

JOB DESCRIPTION: The Dean of Admission and Recruitment is an innovative, collaborative, and experienced enrollment professional with a sincere appreciation for students, their families, and the community college experience. The Dean of Admissions and Recruitment develops and implements recruitment plans, tactics, and strategies to recruit a talented and diverse student body. Operationally, the dean manages the day-to-day functions of the admissions office. As such, the dean hires, supervises, and mentors admissions staff; monitors the budget; develops and tracks the office's KPIs; guides communication flow to prospective students; directs staff travel and recruitment efforts; and oversees the application review process. The dean collaborates extensively with other Enrollment Management areas and the College’s leadership, faculty, staff, and other key internal and external partners.

Strategically, the dean is a senior team member in the enrollment management unit who assists with setting overall enrollment goals, developing a comprehensive recruitment plan, identifying salient trends in the market, and working directly with the College’s faculty and staff to help ensure optimal enrollment across all programs. The primary responsibility of the dean is the execution of an overall admissions strategy that provides the College with a cohesive and centralized admissions operation while meeting the unique recruitment needs of each student and program.

The Dean of Admissions and Recruitment is responsible for creating and maintaining internal and external relationships with multiple college stakeholders to meet established enrollment goals and ensure access to the College. Communications, programs, and services provided to prospective students, students, parents, and other college stakeholders are developed in collaboration with appropriate college personnel and are designed to support student learning and academic success.

This position is within the Professional Administrators Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s degree from a regionally accredited college or university with a minimum of 7 years of relevant professional experience. Demonstrated ability to increase new student enrollment strategically through innovative and forward-thinking avenues. Ability to build strong relationships and to collaborate as part of a team with individuals, departments, and organizations. Ability to create a unique, high-touch customer service experience that consistently meets or exceeds expectations. Experience developing and implementing a strategic recruitment plan that aligns with articulated goals. Working knowledge of technologies (CRM, social media, workflows, etc.) and use of data analytics in the strategic planning, organizing, and execution efforts to recruit and enroll new students. Collaborative, energetic, and resourceful work style. Enjoys strategic thinking as well as rolling up one’s sleeves. Ability to contribute to a work environment that is welcoming to people from a diverse variety of backgrounds and experiences. A valid driver’s license is required, and maintenance of driving record is required per college driver requirements.

DESIRED QUALIFICATIONS: Ten or more years of higher education experience in admissions and enrollment, marketing, and databasemanagement. Experience supervising, leading, and motivating staff to achieve established goals and metrics. Ability to attract and retain talent. Demonstrated ability to energize, inspire, develop, and leverage a team to implement the strategic recruitment plan and proactively respond and adjust to a rapidly changing environment. 

A tremendous work ethic and team-oriented approach. Project management skills and capacity to manage complex and related business operations and processes. Innovative, resourceful, and capable of managing multiple competing priorities while maintaining a commitment to always providing outstanding service. Inclination and ability to seek ways to improve policies, processes, and practices to reduce inefficiencies, achieve goals, and work through obstacles. Strategic working knowledge of websites (coding and building skills not required); strong writing and communication skills; and the ability to analyze data and read trends to draw action-based conclusions. Demonstrated ability to build consensus and to be a change agent during challenging recruitment times. Experience working with Technolutions Slate.

EXPECTED HIRING SALARY RANGE:  $81,023-$121,534  Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous employer match to a 414 retirement plan, attractive Health Care options with 80% of premiums covered by the College, post-retirement health insurance and supportive work-life balance with 16 holidays, 20 vacation and 12 sick days per year along with tuition assistance in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin February 29, 2024 and continue until position is filled.

To view the full position description and apply, visit www.tompkinscortland.edu/college-info/employment. 

Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. Enrollment is approximately 3,500 students. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 

Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu

The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer

JOB TITLE:         Senior Service Technician              

STATUS:               Non-Exempt     

DEPARTMENT:     Operations 

REPORTS TO:      Network Operations Center Manager 

FULL/PART-TIME: Full-Time – Requires on-call hours 

LOCATION:           Syracuse/Hybrid 

SALARY RANGE: :$31.25 To $40.75 Hourly

OUR CULTURE:  

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative. 

THE MISSION: 

To ensure that all Northland products and services are supported with the highest level of service. 

SUMMARY ROLES/RESPONSIBILITIES:  

• Configure, maintain and troubleshoot all Northland products and services. 
• Provide a great customer experience. 
• Support all internal departments. 

SERVICE TECHNICIAN JOB DUTIES: 

• Complete surveys for all products and services. 
• Manage relationships with all vendors and partners to troubleshoot, setup and configure customers networks. 
• Reserve telephone numbers from an available database and update workbooks. 
• Perform troubleshooting on all products and services. 
• Complete all administrative tasks as required per departmental guidelines. 
• Configure, troubleshoot, and maintain basic networking environments including Ethernet, TCP/IP, VLANs, DHCP and QoS, POE, Firewalls 
• Install and terminate various types of cabling and associated infrastructure. 
• Work with the technologies and/or platforms related to Northlands core network. 
• Schedule site visits with customer, internal departments, and coordination of MAC work with all pertinent parties (landlords, customers, contractors, internal)  
• Work with and assist customers with deploying software or applications needed to maintain Northland products and services, including operating systems, Windows, MS Office; computer support including PC’s, server hardware, configurations, and troubleshooting. 
• Work with provisioning department on coordinated service orders. 
• Assess customer needs to effectively recommend and provide the best solution.  
• Lead and manage P3-P4 level trouble tickets for all products, services, and third-party applications and triage P1-P2 level tickets with assistance.

SENIOR SERVICE TECHNICIAN JOB DUTIES 

• Includes all essential job duties above and below: 
• Training, assisting, and mentoring other team members. 
• Lead and manage complex and escalated trouble tickets for all products, services, and third-party applications including P1-P2 level tickets. 
• Build and enhance team member relationships by collaborating with all departments to address common issues, make recommendations and assist with facilitating a positive customer experience. 
• Assist with creating and updating internal resources such as knowledge base, SOPS, product manuals. 
• Acquire and maintain training and certifications as required. 

SUPERVISORY RESPONSIBILITIES: None  

MINIMUM JOB QUALIFICATIONS: 

• High school degree required, Experience with PC required and ability to work independently. 
• A valid driver’s license and transportation  
• Some data related background and ability to setup and troubleshoot networking issues related to VOIP issues. 
• Strong Customer service and communications skills  
• Good working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards.

PREFERRED JOB QUALIFICATIONS: 

• Associate degree with 1 –2 years of experience in telephone or electronics experience 
• Familiarity with firewalls and network equipment. 
• Familiarity with hosted phone systems and features   
• Understanding of data networks as applied to VOIP communications. 
• Understanding of voice transmission delivery methods and the types of service provided across copper, fiber, POTS, T1, T3, SIP, CAS, VOIP Transmission, analog transmission, digital transmission etc. 
• Familiarity with high-speed data, what it’s used for and how it’s delivered. 
• Certifications for A+, Network + and Security +

SCORECARD METRICS: 

• Meet the weekly capacity goals of the department. 
• Keep re-dispatched tickets to less than 20% of total dispatched tickets.

LICENSES/CERTIFICATIONS: 

A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary. 

PHYSICAL ACTIVITIES AND REQUIREMENTS: 

• Ability to climb, kneel, crouch, reach, sit, stand, walk, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.  
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

EQUIPMENT AND MACHINES USED: 

• Ability to use to use voicemail, telephone, calculator, computer, printer, digital telephone, fax machine, cell phone 
• Ability to use the following software:  Microsoft Word, Excel, Outlook Express (E-Mail)  

ENVIRONMENTAL CONDITIONS: 

The employee is subject to the following inside and outside environmental conditions: adverse driving conditions, confined spaces, heights, and noise. 

EMPLOYER'S DISCLAIMER: 

• All offers of employment are contingent on successful results from a background check.  If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.   
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 
• This job description in no way states or implies that these are the only duties to be performed by the employee holding this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office. 
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. 
• We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.