Job Search is director of customer service in Syracuse, NY

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Student Success Advisor#123225112

Tompkins Cortland Community College

ANNOUNCEMENT OF POSITION OPENING

Date of Notice for Tompkins Cortland Faculty Association Members: September 18, 2025

Date of Notice for All Other Applicants: October 2, 2025

POSITION OFFERED: Student Success Advisor

EMPLOYMENT DATE: ASAP TERM OF EMPLOYMENT:

Temporary/Grant Funded

Full-Time, 12-18 Months

JOB DESCRIPTION: In collaboration with the Dean for Enrollment Operations and Welcome Center Services, the Director of Student Success Services, and other college staff and faculty, this individual will be responsible for providing learning-centered, strengths-based support to students through individual and group advisement and other programs related to the success and retention of Tompkins Cortland Community College students.

This position is within the Faculty Association Union. Candidates must currently reside or be willing to relocate to New York State at time of employment. Additionally, maintaining New York State residency will be required for the duration of employment.

MINIMUM QUALIFICATIONS: Bachelor’s degree and minimum of one years’ experience in academic advising, teaching, or providing support services to students in a postsecondary environment (may include equivalent paraprofessional experience) or Master’s degree. Demonstrated commitment to equal opportunity and success for all students, regardless of possible barriers including, but not limited to, race, gender, socio-economic class, culture, age, ability, or life experience.

DESIRED QUALIFICATIONS: Experience as student or staff member in a community college.

EXPECTED HIRING SALARY RANGE: $66,177-$113,545 Starting salary will be commensurate with qualifications and experience. As a College employee, this appointment includes NYS retirement benefit options with a choice of a pension or generous matches to 414H, attractive Health Care options with 80% of premiums covered by the College, supportive work-life balance with paid time off and ability of application to Public Service Loan Forgiveness (PSLF) in addition to other benefits offered by the College. Inquire for additional details.

Review of applicants to begin October 20, 2025 and continue until position is filled.

To view the full position description and apply, visit https://www.tompkinscortland.edu/hr/employment-opportunities. Note: Additional application materials/essays will be requested.

Tompkins Cortland Community College is a culturally diverse campus with over two decades of strong partnerships with international colleges and universities and a commitment to preparing our students for citizenship in a global society. Tompkins Cortland Community College is accredited by the Board of Regents of the State of New York and by the Middle States Association of Colleges and Schools and awards associate degrees in career-oriented and liberal arts/sciences programs of study. To learn more about the College, visit our website at www.tompkinscortland.edu. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE

Location:Tompkins Cortland Community College is located in the naturally beautiful and culturally rich Finger Lakes region of upstate New York, near Syracuse, Rochester, Ithaca, and Binghamton. The area is host to many colleges, including Cornell University, as well as excellent healthcare, museums, festivals, and business enterprises.

Full Time
Immediately
170 North Street, Syracuse, NY 13201
12/17/25

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