JOB SUMMARY: Working in a fast-paced, team-oriented industrial manufacturing environment, uses a variety of general woodworking equipment and products to produce and process cabinet components to manufacture and build custom kitchen and bath cabinetry. Also responsible to assist other departments as production demands.  

EQUIPMENT/MATERIALS:

• Variety of woodworking machinery and assorted hand tools

• Air powered sanders, screw guns, staple guns

• Variety of woodworking components including putty, glues and paints, Tape Measure/ Calipers

ESSENTIAL FUNCTIONS:

• Works with a variety of woodworking equipment including various saws, sanders, routers, spray finish equipment and fastening materials as well as miscellaneous hand tools to produce compoenents according to work orders.

Complete and comprehend production work orders 

• Job assignment may vary on a daily basis

• Must be able to interpret, learn and apply all departmental safety, quality and productivity standards

• This job requires regular, predictable full-time attendance and all overtime as production requires

ADDITIONAL RESPONSIBILITIES:

1. Perform Preventative Maintenance as required for specific equipment

2. All other duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES:

• Read and Interpret Production Paperwork

• Understand Quality Specifications

• Mathematically Inclined / Ability to Read a Tape Measure

• Highly Motivated and Self Starting

• Flexible to Changing Routines and Tasks

• Detail Oriented / Precise / Organized

• Ability to Concentrate and Stay Focused

• Good Communication Skills

• Team Player – Positive, Courteous, Polite

• High School Diploma or Equivalent

SAFETY REQUIREMENTS:

• Wear all required PPE

• Understand and follow all Woodharbor Safety Rules and Regulations.  

• Handle all chemicals safely

• Follow all state and federal regulations that may apply.

This position is responsible for serving the customer by answering product questions, assisting with orders, quoting / pricing, order changes, cancellations, credits / debits and any other function covered under Dealer Services.
 
Essential Job Functions:
1.      Be knowledgeable about Woodharbor products and services
2.      Handle workload and all customer calls in a professional manner at all times
3.      Provide timely and proactive solutions
4.      Maintain proper records of transactions / concerns to ensure proper follow up
5.      Guide complaint resolutions to ensure proper and satisfactory solutions
6.      Follow up with all dealers and field representatives about any open or unresolved concerns
7.       Process Daily Sales and Service Orders in a timely fashion
8.      Actively listen to all customer concerns with patience and empathy

Knowledge, Skills and Abilities:

• *Dynamic Telephone Personality                                  
• *Strong Active Listening Skills
• *Computer Literate                                                          
• *Proactive Approach to Problem Solving
• *Highly Organized                                                            
• *Attention to Detail
• *Highly Motivated / Self Starting                                  
• *Flexible to Changing Routines / Tasks
• Resilient
• *Ability to Concentrate and Focus                               
• *Strong Professional Communication Skills
• *Mathematically Inclined / Analytical                           
• *Customer Service Oriented
•  *Team Player                                                                   
• *Positive Attitude

This position is responsible for Preventative Maintenance (inspections and repairs) on all types of woodworking machinery in accordance to Manufacturer’s specifications and Departmental standards. This position will also assist Maintenance Technicians with troubleshooting and general repairs.

Essential Job Functions:

•  Completes Preventative Maintenances on shop floor equipment and documents PMs actions
•  Assist with any mechanical installations, equipment repairs and fabrications
•  Document machine history reports. Recommend changes to manuals as needed. Report any needed repairs by completion of work order
•  Knowledge of all machine operations
• Experience with Fabrication and Welding
• Follows all company, NEC, EPA and OSHA regulations
• Additional general maintenance duties as required.

Desired Personal Qualities:
*Highly Motivated / Self Starter
*Desire for Continued Learning
*Detail Oriented / Organized
*Flexible to Changing Routines / Tasks
*Ability to Concentrate and Focus
*Ability to Read Measuring Devices
*Good Communication Skills
*Mechanically Inclined
*Ability to Work Individually or in a Group
*Customer Service Oriented