Are you an educator or trainer who enjoys helping people feel confident using technology?

University of Michigan Health Sparrow is seeking a Health Information Technology Trainer to educate end users on healthcare applications and workflows, with a strong focus on EHR systems. This role is ideal for someone who loves teaching adults, creating training materials, and supporting users during system go-lives not programming or infrastructure work.

The Entry Level IT Trainer independently manages training sessions, develops training materials, and assesses user proficiency. This role includes designing lesson plans, supporting go-lives, and working with stakeholders to update curriculum.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Develop and deliver comprehensive training sessions for end-users on system features and workflows.
• Design training materials, including handouts, user guides, and assessments.
• Proctor exams and document training results, reporting progress to stakeholders.
• Provide go-live support, assisting users with system functionality during the implementation phase.
• Collaborate with IT and clinical teams to ensure training content is aligned with current workflows.
• Assist with training environment testing and troubleshooting.

Work Experience

• Basic familiarity in training, instructional design, or customer support.

Education

High school diploma and a minimum of 3 years of training experience
OR Associates degree computer science, IT or related field and a minimum of 1 year of training experience
OR Bachelors degree in computer science, IT or related field

Specialized Knowledge and Skills

Proficiency in developing training materials and assessing user skills.
Ability to independently conduct training sessions and manage user feedback.
Strong communication skills for working with cross-functional teams.

University of Michigan Health - Sparrow Invests in You:

We value our team members and prioritize their well-being. Our comprehensive benefits package includes:

• Healthcare Coverage: Various options with minimal caregiver cost sharing.
• Income Protection: Short-term and long-term disability benefits, basic life insurance, with options for additional coverage.
• Retirement Savings: Generous 401(k) with matching contributions and annual lump sum contributions.
• Time-Off Benefits: Accrual-based time-off, recognition of major holidays, and comprehensive leave programs.
• Flexible Spending Accounts: Health care and dependent care spending accounts.
• Voluntary Benefits: Optional benefits for additional financial protection.
• Tuition Assistance: Support for learning and career advancement, with reimbursement for registered nurses pursuing a BSN.
• Additional Perks: Fitness centers, Employee Assistance Program, medical and pharmacy discounts, and more.

Join us at UM Health-Sparrow in making a meaningful impact on the lives of our community members. We eagerly anticipate welcoming dedicated and compassionate Medical Assistants to our team!

University of Michigan Health - Sparrow, is an Equal Opportunity/Affirmative Action employer. We embrace diversity and inclusion and encourage all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Were Hiring: Network Engineer

Were looking for a Network Engineer to join our IT team and help design, support, and maintain our enterprise network. This role is all about keeping our organization connected and secure from day-to-day troubleshooting to long-term planning and upgrades.

The Network Engineer is responsible for the design, implementation, and maintenance of our enterprise network infrastructure, encompassing both data and voice communications. This role involves configuring and troubleshooting network devices, implementing security measures, and collaborating with other IT teams to ensure network availability and performance for all communication needs. The ideal candidate possesses a strong understanding of networking protocols and technologies, including voice over IP (VoIP) systems, as well as excellent problem-solving and communication skills.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Design, configure, and implement network solutions to meet business requirements, including data and voice network integration.
• Install, configure, and maintain network devices, including routers, switches, firewalls, wireless access points, and VoIP phone systems.
• Troubleshoot complex network performance issues and implement solutions to optimize network efficiency for both data and voice traffic.
• Collaborate with other IT teams to ensure seamless integration of network services with other systems, including voice communication platforms.
• Implement and maintain network security measures, including firewalls, intrusion detection systems, and VPNs, to protect both data and voice communications.
• Develop and maintain comprehensive network documentation, including diagrams, configurations, and troubleshooting guides for data and voice infrastructure.
• Participate in network capacity planning and performance analysis for both data and voice networks.
• Stay current with emerging network technologies and industry best practices, including advancements in VoIP and unified communications.VoIP) systems, as well as excellent problem-solving and communication skills.

Work Experience

Experience with network security tools and practices.
Experience with VoIP technologies, including SIP, RTP, and codecs.
Experience with network automation tools, preferred.
Experience with cloud networking platforms, preferred.
Experience with VoIP phone system administration and troubleshooting, preferred.
Cisco CCNA, Juniper JNCIS, or equivalent certification, preferred.

Education

High School Diploma or equivalent with 5+ years of experience in a network engineering role.
Associate's degree in Information Technology or a related field with 3+ years of experience in a network engineering role.
Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Specialized Knowledge and Skills

Strong understanding of networking protocols and technologies, including TCP/IP, routing protocols (BGP, OSPF), VLANs, and VPNs.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.

Years Of Experience
2 - 5 Years

University of Michigan Health - Sparrow Invests in You:

We value our team members and prioritize their well-being. Our comprehensive benefits package includes:

• Healthcare Coverage: Various options with minimal caregiver cost sharing.
• Income Protection: Short-term and long-term disability benefits, basic life insurance, with options for additional coverage.
• Retirement Savings: Generous 401(k) with matching contributions and annual lump sum contributions.
• Time-Off Benefits: Accrual-based time-off, recognition of major holidays, and comprehensive leave programs.
• Flexible Spending Accounts: Health care and dependent care spending accounts.
• Voluntary Benefits: Optional benefits for additional financial protection.
• Tuition Assistance: Support for learning and career advancement, with reimbursement for registered nurses pursuing a BSN.
• Additional Perks: Fitness centers, Employee Assistance Program, medical and pharmacy discounts, and more.

Join us at UM Health-Sparrow in making a meaningful impact on the lives of our community members. We eagerly anticipate welcoming dedicated and compassionate Medical Assistants to our team!

University of Michigan Health - Sparrow, is an Equal Opportunity/Affirmative Action employer. We embrace diversity and inclusion and encourage all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.