Are you passionate about fireplaces and dedicated to providing top-notch service to customers? Look no further! Join the dynamic team at Fireside Hearth & Home as a Service Technician and become part of a customer-focused business committed to excellence.

As a Service Technician with Fireside Hearth & Home, you'll be at the forefront of our mission to provide the best service possible to our valued customers. Your role will be pivotal in ensuring that every fireplace installation, repair, and maintenance service exceeds expectations, leaving our customers feeling satisfied and delighted.

What makes Fireside Hearth & Home stand out? We're not just in the business of selling fireplaces; we're dedicated to building lasting relationships with our customers. From the moment they walk through our doors to long after their fireplace is installed, we strive to deliver an unparalleled level of care and support.

Job Summary:
As a Service Technician at Fireside Hearth & Home, you'll be stepping into a dynamic role that's both challenging and rewarding. Here's a glimpse of what your responsibilities will entail:

• Installation Expertise: You'll be tasked with installing a variety of fireplace systems and equipment in customers' homes. This will involve carefully following installation guidelines, ensuring proper positioning, and testing functionality to guarantee a seamless experience for our customers.
• Repair Mastery: When a fireplace system encounters issues, you'll be the go-to expert for troubleshooting and repairs. Whether it's diagnosing mechanical issues, replacing components, or performing adjustments, your technical skills will be put to the test as you restore functionality and ensure customer satisfaction.
• Maintenance Marvel: Regular maintenance is key to keeping fireplace systems running smoothly and efficiently. You'll conduct routine inspections, cleanings, and tune-ups to prevent potential problems and prolong the lifespan of our customers' equipment.
• Customer Service Excellence: Throughout every interaction, you'll exemplify our commitment to providing the best service possible. From greeting customers with a friendly demeanor to explaining technical details in a clear and understandable manner, you'll leave a positive impression that reinforces our reputation for exceptional customer care.
• Problem-Solving Pro: As challenges arise, you'll leverage your problem-solving skills to identify root causes and implement effective solutions. Whether it's a complex technical issue or a customer concern, you'll approach each situation with diligence and determination to achieve resolution.
• Safety First: Safety is paramount in everything we do. You'll adhere to safety protocols and guidelines to ensure a secure work environment for yourself, your colleagues, and our customers. Your commitment to safety will be reflected in every aspect of your work.
• Continuous Improvement: As technology evolves and best practices emerge, you'll stay informed and adaptable, continuously improving your skills and knowledge to deliver the highest quality service possible.

In this hands-on role, your technical expertise, attention to detail, and dedication to customer satisfaction will be the driving forces behind your success as a Service Technician at Fireside Hearth & Home. Get ready to roll up your sleeves and make a meaningful impact in the lives of our customers every day.

If you're considering joining our team as a Service Technician at Fireside Hearth & Home, here are the qualifications we're looking for:

• Previous Experience: You should have prior experience in a similar role as a Service Technician or in a related field. This experience will provide you with the foundational knowledge and skills needed to excel in this position.
• Valid Driver's License: A valid driver's license and a clean driving record are required for this role. You'll be responsible for traveling to customers' homes to perform installations, repairs, and maintenance.
• Mechanical Aptitude: You should possess a proven mechanical aptitude, demonstrating a strong understanding of how systems and equipment work. This knowledge will enable you to effectively diagnose and address issues with fireplace systems.
• Proficiency with Tools: You should be proficient in using power tools and other equipment relevant to the job. From drills and saws to diagnostic instruments, your ability to safely and effectively operate tools is crucial to your success as a Service Technician.
• Problem-Solving Skills: Excellent problem-solving skills are essential for this role. You should be able to troubleshoot complex issues, identify root causes, and implement effective solutions to ensure customer satisfaction.
• Detail-Oriented: Attention to detail is key in providing quality workmanship. You should have a keen eye for detail and take pride in your ability to deliver precise and meticulous work.
• Independence and Initiative: You should have the ability to work independently with minimal supervision. While you'll have the support of our team, you'll also need to demonstrate initiative and take ownership of your responsibilities.
• Willingness to Learn: A willingness to learn is vital in a constantly evolving industry. You should be eager to expand your knowledge and skills, staying up-to-date with the latest technologies and best practices.
• Strong Communication Skills: Effective communication is essential for interacting with both team members and clients. You should be able to clearly and concisely convey information, listen actively, and collaborate effectively to achieve common goals.

At Fireside Hearth & Home, we are committed to excellence, and that includes investing in the ongoing training and development of our Service Technicians. As part of our team, you can expect to participate in factory training sessions to enhance your skills and stay current with industry advancements.

These off-site trainings are essential opportunities for our technicians to receive specialized instruction directly from manufacturers. By attending these sessions, you'll gain valuable insights into the latest technologies, best practices, and product updates. Whether it's mastering new installation techniques, learning about innovative features, or troubleshooting advanced issues, factory training equips you with the knowledge and expertise needed to deliver top-notch service to our customers.

As a member of our team, you'll have the support and resources necessary to thrive in your career as a Service Technician. So get ready to roll up your sleeves, dive into the latest training modules, and emerge as a certified expert in fireplace installation, repair, and maintenance.

If you meet these qualifications and are ready to embark on a fulfilling career as a Service Technician with Fireside Hearth & Home, we encourage you to apply and become part of our dedicated team!

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• No nights

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person