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Are you passionate about fireplaces and dedicated to providing top-notch service to customers? Look no further! Join the dynamic team at Fireside Hearth & Home as a Service Technician and become part of a customer-focused business committed to excellence.
As a Service Technician with Fireside Hearth & Home, you'll be at the forefront of our mission to provide the best service possible to our valued customers. Your role will be pivotal in ensuring that every fireplace installation, repair, and maintenance service exceeds expectations, leaving our customers feeling satisfied and delighted.
What makes Fireside Hearth & Home stand out? We're not just in the business of selling fireplaces; we're dedicated to building lasting relationships with our customers. From the moment they walk through our doors to long after their fireplace is installed, we strive to deliver an unparalleled level of care and support.
Job Summary:
As a Service Technician at Fireside Hearth & Home, you'll be stepping into a dynamic role that's both challenging and rewarding. Here's a glimpse of what your responsibilities will entail:
- Installation Expertise: You'll be tasked with installing a variety of fireplace systems and equipment in customers' homes. This will involve carefully following installation guidelines, ensuring proper positioning, and testing functionality to guarantee a seamless experience for our customers.
- Repair Mastery: When a fireplace system encounters issues, you'll be the go-to expert for troubleshooting and repairs. Whether it's diagnosing mechanical issues, replacing components, or performing adjustments, your technical skills will be put to the test as you restore functionality and ensure customer satisfaction.
- Maintenance Marvel: Regular maintenance is key to keeping fireplace systems running smoothly and efficiently. You'll conduct routine inspections, cleanings, and tune-ups to prevent potential problems and prolong the lifespan of our customers' equipment.
- Customer Service Excellence: Throughout every interaction, you'll exemplify our commitment to providing the best service possible. From greeting customers with a friendly demeanor to explaining technical details in a clear and understandable manner, you'll leave a positive impression that reinforces our reputation for exceptional customer care.
- Problem-Solving Pro: As challenges arise, you'll leverage your problem-solving skills to identify root causes and implement effective solutions. Whether it's a complex technical issue or a customer concern, you'll approach each situation with diligence and determination to achieve resolution.
- Safety First: Safety is paramount in everything we do. You'll adhere to safety protocols and guidelines to ensure a secure work environment for yourself, your colleagues, and our customers. Your commitment to safety will be reflected in every aspect of your work.
- Continuous Improvement: As technology evolves and best practices emerge, you'll stay informed and adaptable, continuously improving your skills and knowledge to deliver the highest quality service possible.
In this hands-on role, your technical expertise, attention to detail, and dedication to customer satisfaction will be the driving forces behind your success as a Service Technician at Fireside Hearth & Home. Get ready to roll up your sleeves and make a meaningful impact in the lives of our customers every day.
If you're considering joining our team as a Service Technician at Fireside Hearth & Home, here are the qualifications we're looking for:
- Previous Experience: You should have prior experience in a similar role as a Service Technician or in a related field. This experience will provide you with the foundational knowledge and skills needed to excel in this position.
- Valid Driver's License: A valid driver's license and a clean driving record are required for this role. You'll be responsible for traveling to customers' homes to perform installations, repairs, and maintenance.
- Mechanical Aptitude: You should possess a proven mechanical aptitude, demonstrating a strong understanding of how systems and equipment work. This knowledge will enable you to effectively diagnose and address issues with fireplace systems.
- Proficiency with Tools: You should be proficient in using power tools and other equipment relevant to the job. From drills and saws to diagnostic instruments, your ability to safely and effectively operate tools is crucial to your success as a Service Technician.
- Problem-Solving Skills: Excellent problem-solving skills are essential for this role. You should be able to troubleshoot complex issues, identify root causes, and implement effective solutions to ensure customer satisfaction.
- Detail-Oriented: Attention to detail is key in providing quality workmanship. You should have a keen eye for detail and take pride in your ability to deliver precise and meticulous work.
- Independence and Initiative: You should have the ability to work independently with minimal supervision. While you'll have the support of our team, you'll also need to demonstrate initiative and take ownership of your responsibilities.
- Willingness to Learn: A willingness to learn is vital in a constantly evolving industry. You should be eager to expand your knowledge and skills, staying up-to-date with the latest technologies and best practices.
- Strong Communication Skills: Effective communication is essential for interacting with both team members and clients. You should be able to clearly and concisely convey information, listen actively, and collaborate effectively to achieve common goals.
At Fireside Hearth & Home, we are committed to excellence, and that includes investing in the ongoing training and development of our Service Technicians. As part of our team, you can expect to participate in factory training sessions to enhance your skills and stay current with industry advancements.
These off-site trainings are essential opportunities for our technicians to receive specialized instruction directly from manufacturers. By attending these sessions, you'll gain valuable insights into the latest technologies, best practices, and product updates. Whether it's mastering new installation techniques, learning about innovative features, or troubleshooting advanced issues, factory training equips you with the knowledge and expertise needed to deliver top-notch service to our customers.
As a member of our team, you'll have the support and resources necessary to thrive in your career as a Service Technician. So get ready to roll up your sleeves, dive into the latest training modules, and emerge as a certified expert in fireplace installation, repair, and maintenance.
If you meet these qualifications and are ready to embark on a fulfilling career as a Service Technician with Fireside Hearth & Home, we encourage you to apply and become part of our dedicated team!
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- No nights
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
- Full Time
- Immediately
- 2540 S Hastings Way, Eau Claire, WI 54701
- 5/13/24
$2,500 Hiring Bonus!
$20 per hour! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided. This position can be located in or within 15 miles of Owatonna, Faribault, Ellendale, Albert Lea or Waseca, MN.
Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.
JOB PURPOSE:
Perform basic service installations, disconnects and changes for residential and business customers. Preferred candidates live within 15 miles of service area.
Our field techs drive a company vehicle and wear company clothing. As a Midco team member, you will enjoy free internet and cable; competitive benefits & pay; quarterly incentives; progressive career opportunities with pay increases; and training & advancement opportunities!
Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.
KEY FUNCTIONS:
- Perform installation work including but not limited to voice, video and data installs, and service changes and disconnects in customer homes and places of business.
- Complete Midco First Time Right Broadband I certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
- Troubleshoot and repair services from tap to Customer Premise Equipment (CPE), and signal leakage repairs.
- Maintain records, including daily logs and gas sheets.
- Record all required information on work orders, surveys, and referrals.
- Promote cable, internet, and other Company services and educate customers on the proper use of Midco’s services, including how to add additional services, access help online, channel lineups, and proper equipment usage.
- Ensure proper signal levels and picture quality on all television sets; clear the premises of all debris and materials after the installation is complete.
- Appropriately manage difficult or emotional customer situations and respond promptly to customer needs.
- Respond to requests for service and assistance in a timely manner.
- Perform on-call duties as required.
- Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
- Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Function as an effective team member while supporting the efforts and concepts of other departments.
- Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
- Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
- Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
- Multi-task without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.
- Adhere to and actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- HS Diploma/G.E.D. required.
- Maintain a current and valid driver’s license and good to excellent driving record. A DUI within the last 5 years disqualifies you from employment in this position.
- Preferred candidate identified.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
- The noise level in the work environment is moderate to loud.
- While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
- In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Must be able to climb poles, ladders, and other structures with proper equipment.
- Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Owatonna, MN
- 5/13/24
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