- Jackson, MS
Program Support Assistant
The Program Support Assistant acts as liaison between patients and medical center staff, serving as consumer advocate. He/She accepts telephone calls from patients/caregivers, MFH staff in the field, other VA Staff, and/or community agency staff, regarding program inquiries, patient care concerns, etc. In addition, obtains as much information as possible, provides information and resolves problems independently when possible, prioritizes, and makes decisions regarding caller referral based on specific caller needs. The incumbent ensures timely clinical response to patients/callers which...