General Summary:
Provides support to the Service Delivery team in overseeing all aspects of service delivery projects. This position is responsible for interacting with project teams to ensure all activities in a project life cycle are conducted and executed on time. Will assist in the development of comprehensive plans and the management of customer and vendor relations. Must communicate with resources to accomplish project tasks and maintain project schedules. Maintains service delivery project records, invoices, materials used, etc. Prepares correspondence, tracks projects, and provides necessary follow-up. Establishes and preserves the filing and paperwork involved in service delivery projects.

Essential Job Functions:

• Maintains a CRM database to track all aspects of service delivery projects, including customer correspondence, contract obligations, materials used, and other required documents.
• Prepares plans, specifications, contracts and amendments, reports, and general correspondence to document the various requirements of projects.
• Serves as the single point of contact for assigned projects, with the responsibility for various aspects of the development and implementation of projects.
• Collaborate with internal and external stakeholders affected by assigned projects.
• Facilitates and troubleshoots problems associated with coordination, development, and design of projects.
• Audit records in various OSS software to ensure proper provisioning and billing of services.
• Assists in the management and monitoring of the e-rate connectivity programs.
• Handles quotes, service order entry and service delivery functions for the business sales channel.
• Define and document procedures by agreed methodology.
• Support the maintenance and entry of billing and project records, including feedback for process improvements.
• Create, distribute, and track correspondence within the Service Delivery Department.
• Advise and assist project team members in the application of project procedures and recording and reporting standards.
• Coordination of add/move/change requests including timely and accurate ordering and activation of service requests by the Company’s business sales channels.
• Communicates with customers in providing quotes and service delivery functions for the Company’s connectivity products.
• Develop and support effective communication mechanisms between the project teams.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.

Other Responsibilities:

• Perform all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Knowledge of Company products and services.
• Knowledge of Company policies and procedures.
• Knowledge of project management principles and practices.
• Excellent computer skills using Windows, Excel, Word, and Visio.
• Knowledge of customer expectations and Company processes for service level agreements and other commitments to ensure projects stay on track and within budget.
• Good verbal and written communication skills, particularly in correspondence utilizing mailing services and e-mail.
• Must demonstrate a positive attitude and courteous manner.
• Knowledge of the telecommunications industry and services.
• Basic understanding of accounting principles and practices.
• Good organizational and filing skills that will aid in the closeout of completed projects within specified timelines and keeping projects current.
• Ability to operate office equipment such as copiers, faxes, and printers.
• Ability to multi-task while maintaining accuracy.
• Ability to work within a team structure, and also independently without continual supervision.
• Must be self-motivated and able to make independent decisions.
• Must be flexible and be able to handle ambiguity.
• Ability to pay close attention to detail.
• Ability to locate and correct discrepancies in data records.
• Ability to recommend operating process changes along with problem/solution resolution.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.

Education and/or Experience:
Degree in office management, administrative, and/or related field. Minimum of two years experience working in an office environment. Project management certification preferred.

Certifications, Licenses, Registrations:
Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record, and be insurable under the Company’s policy carrier.
Must be willing to obtain a Project Management certification within three (3) years.
 
Other Qualifications and/or Credentials:
Must live in a Golden West Exchange.

Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

General Summary:

As an essential part of the Human Resources team, this role focuses on enhancing HR programs' overall efficiency and effectiveness while emphasizing exceptional customer service to internal and external stakeholders. The Human Resources Generalist is crucial in handling the end-to-end payroll cycle and its related components. This position actively contributes to supporting the Human Resources Department in companywide policy and process implementation, training, and development initiatives, and ensuring strict compliance with local, state, and federal employment laws and regulations. Position responsibilities are carried out at a professional and administrative level, requiring a high standard of confidentiality and ethical conduct.

Essential Job Functions:

• Assist the Director of Human Resources in partnering with employees and Management to implement and communicate Company and employment policies, procedures, laws, standards, and government regulations.
• Provide guidance, training, and backup support to other members of the HR team.
• Oversee the complete payroll cycle, ensuring accurate and timely processing of employee timesheets, wages, commissions, benefits, deductions, and reports while ensuring compliance with company policies and applicable laws. Provides backup support to additional internal company payroll processing.
• Serve as the primary point of contact for employees and external contacts with payroll-related inquiries, providing exceptional customer service.
• Complete and oversee the timely and accurate deposit of taxes and other withholdings, keeping current with changing regulations.
• Maintain organized and up-to-date payroll records, including employee data, pay rates, benefit elections, and other deductions.
• Work closely with other HR team members to support broader HR initiatives and ensure seamless HR and payroll functions.
• Process draft registers and reconcile accounts related to Company benefits.

• Provide advanced knowledge and guidance to employees on the Company's benefits and assist employees with enrollment and inquiries.
• Process and monitor Workers' Compensation claims, FMLA, and other Leaves of Absence with continual communication with the employee and Management.
• Responsible for all new hire reporting and verification as state and federal law requires.
• Assist with the administration of the HRIS system, performance management system, and applicant tracking system.
• Update and maintain employee files, ensuring accuracy, compliance, and confidentiality.
• Recommend new approaches, policies, and procedures to improve the department's efficiency and services performed.

• Assists with projects that require collecting and analyzing data, maintaining records and databases, and preparing various human resources-related reports.
• Assists with large projects such as open enrollment, position descriptions, performance management programs, and other projects as requested.
• Responsible for interviewing external candidates and providing recommendations to the Director of Human Resources.
• Maintains and updates various Excel and other daily, monthly, or annual worksheets.
• Assist with all employment-related administrative duties from recruiting to termination.

• Will handle a variety of communications and correspondence at a professional level.
• Will use various computer software requiring advanced computer knowledge.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be willing and able to travel to and from other Golden West locations, as needed, to perform Human Resource functions.

Other Responsibilities:

• Perform all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Advanced knowledge of human resources and payroll principles and practices.
• Knowledge of state and federal employment laws and regulations.
• Knowledge of the telecommunications industry.
• Working knowledge of Company products and services.
• Knowledge of Company policies, practices, and procedures.
• Knowledge of worker's compensation and health insurance claims administration.
• Advanced knowledge of regulatory compliance issues, requirements, and employment laws such as ADA, COBRA, ERISA, FLSA, FMLA, HIPAA, OSHA, etc.
• Skills in interviewing and investigation techniques.
• Advanced reading, writing, and mathematical skills.
• Skill in handling sensitive situations professionally.
• Highly proficient skills in MS Word, Excel, and PowerPoint.
• Skills in prioritizing and organizing multiple work assignments.
• Ability to communicate well with employees and various business contacts professionally and courteously.
• Considerable ability to establish and maintain effective working relationships with other employees, departments, and the public.
• Ability to be well organized, accept responsibility for, and work under stressful situations with frequent interruptions.

• Strong working knowledge of accounting principles and practices.
• Ability to maintain strict confidentiality.
• Ability to think strategically and make sound decisions while analyzing the impact of those decisions, sometimes with little information available.
• Ability to analyze volumes of data, identify problems/errors, and correct or resolve them.
• Ability to complete work accurately under time constraints and deadlines.
• Ability to pay close attention to detail and maintain memory for numerous pieces of information.
• Advanced ability to maintain efficient workflow.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be willing and able to travel to and from other Golden West locations, as needed, to perform Human Resource functions.
• Must live in Golden West Exchange, depending on the reporting location.

Education and/or Experience:

Bachelor's degree in human resources, accounting, or equivalent combination of education and progressive Human Resources experience. Minimum of three years of experience in a Human Resources or payroll position. FPC, CPP, PHR, SPHR, SHRM-CP, or SHRM-SCP designation preferred.

Certifications, Licenses, Registrations:

Must have, or be able to obtain, and maintain a valid South Dakota driver's license, have an excellent driving record, and be insurable under the Company's policy carrier.

Must be willing to obtain Human Resource and/or Payroll certification within two years of employment.

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.