General Summary:

The Digital Marketing & Media Specialist identifies, develops, and executes Golden West marketing strategies through digital platforms and media partnerships. This position utilizes Golden West's existing online platforms and media channels and identifies new opportunities to strengthen the Company's brand, acquire new customers, and engage with current members. The Digital Marketing & Media Specialist provides Marketing & Communications team members with customer insight and analytical data and makes recommendations to maximize the Company's messaging and design.

Essential Job Functions:

• Maintain a thorough understanding of brand guidelines and objectives.
• Implement organic and paid social media campaigns across all platforms, using strategy outlined by the Marketing Manager and content and images provided by team members.
• Measure results and provide analytics, including frequency, schedule, and post-type recommendations.
• Manage Google AdWords retargeting and specific campaigns; analyze and report results.
• Write compelling copy and other short- to medium-length content for social media channels and various other uses.
• Liaise with designers to ensure digital content is informative and appealing.
• Report on campaign performance with the ability to distill and curate insights and findings.
• Prepare weekly and monthly reports on web traffic using Google Analytics, social media engagement, and campaign performance.
• Monitor trends in social media tools, applications, channels, design, and strategy. Incorporate into Golden West's digital media plan as appropriate.
• Monitor search engine optimization (SEO) and user engagement and suggest content improvements.
• Implement digital tools such as A/B testing and Facebook Pixel to monitor user engagement and make or recommend tactical improvements.
• Execute email marketing communication to develop transactional, promotional, and informational content strategies that maximize member retention and acquisition.
• Update, edit, and proofread online content, including the Golden West website, as required for accuracy, presentation of marketing messages, and brand style and usage.
• Stay appraised of new developments in the media landscape, evaluate incoming media opportunities, and provide internal recommendations.
• As directed, create media plans and negotiate rates/placement across various channels, including digital, social, print, and radio.
• Execute campaigns within budgets by monitoring and forecasting expenses.
• Assist with Marketing and Communication Department-led projects, as directed.

Other Responsibilities:

• Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Knowledge of Companies' products and services.
• Knowledge of Companies' policies and procedures.
• Knowledge and expertise in digital marketing and social media management.
• Knowledge of website content management and email marketing systems.
• Knowledge of telecommunications industry.
• Knowledge of media planning and buying.
• Strong writing skills and storytelling sensibility.
• Knowledge and creative expertise in the technical aspects of digital and social media marketing, execution, and development – including application knowledge.
• Ability to manage multiple projects with accuracy within time constraints and deadlines.
• Proficient with Microsoft Office products.
• Excellent analytical and problem-solving skills.
• Strong ability to plan, organize, and implement projects, campaigns, and events.
• Must be organized with excellent attention to detail and proofreading skills.
• Ability to communicate verbally and in written formats with co-workers and business associates professionally and courteously.
• Ability to function effectively as a team player.
• Ability to follow oral and written instructions.
• Ability to work independently and within a team.
• Ability to understand the Customer effectively.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.

Education and/or Experience:

• Bachelor's degree or equivalent in Marketing, Communications, Advertising, or related field, plus a minimum of two years of experience in marketing (digital preferred); or equivalent combination of education and experience.

Certifications, Licenses, Registrations:

• Must have, or be able to obtain, and maintain a valid South Dakota driver's license, have an excellent driving record, and be insurable under the Company's insurance policy.

Other Qualifications and/or Credentials:

• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, etc.) and Web maintenance; familiarity with HTML is a plus. Certification in Google Analytics and/or Google AdWords is also a plus.

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Join our Managed Services Team as a full-time Network Operation Center (NOC) Technician II

Do you thrive in a fast-paced environment solving IT challenges? Are you passionate about keeping businesses running smoothly? If so, you could be our next NOC Technician II!

About the Role:

As a full-time Network Operation Center Technician II, you'll be the second line of defense for our valued clients. You'll troubleshoot technical issues, provide proactive support, and ensure their IT infrastructure runs seamlessly. No day is the same, and you'll wear many hats, from tackling software glitches to configuring networks.

What You'll Do:

• Provide remote support to clients across various industries
• Diagnose and resolve technical issues efficiently
• Install, configure, and maintain IT systems and software
• Proactively monitor and manage client networks
• Document solutions and maintain clear communication with clients
• Mentor, coach & “raid-lead” Level 1 technicians
• Stay up-to-date on the latest IT trends and technologies

What We're Looking For:

• A minimum of 2 years of experience in IT support or a related field
• Strong understanding of hardware, software, and network troubleshooting
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• A problem-solving mindset and a passion for learning information technology

Bonus Points:

• Experience with managed services environments
• Certifications in Network+, Microsoft Associate or equivalent
• Knowledge of cloud-based technologies

We Offer:

• Golden West offers competitive pay and a generous benefits package including paid vacation, personal, and sick days; 401(k) company match; health/dental/disability insurance; and more.
• Company-paid certifications with incentive when test is passed
• Supportive and collaborative work environment
• A chance to make a real impact on our clients' businesses

General Summary:
Provides support to the Service Delivery team in overseeing all aspects of service delivery projects. This position is responsible for interacting with project teams to ensure all activities in a project life cycle are conducted and executed on time. Will assist in the development of comprehensive plans and the management of customer and vendor relations. Must communicate with resources to accomplish project tasks and maintain project schedules. Maintains service delivery project records, invoices, materials used, etc. Prepares correspondence, tracks projects, and provides necessary follow-up. Establishes and preserves the filing and paperwork involved in service delivery projects.

Essential Job Functions:

• Maintains a CRM database to track all aspects of service delivery projects, including customer correspondence, contract obligations, materials used, and other required documents.
• Prepares plans, specifications, contracts and amendments, reports, and general correspondence to document the various requirements of projects.
• Serves as the single point of contact for assigned projects, with the responsibility for various aspects of the development and implementation of projects.
• Collaborate with internal and external stakeholders affected by assigned projects.
• Facilitates and troubleshoots problems associated with coordination, development, and design of projects.
• Audit records in various OSS software to ensure proper provisioning and billing of services.
• Assists in the management and monitoring of the e-rate connectivity programs.
• Handles quotes, service order entry and service delivery functions for the business sales channel.
• Define and document procedures by agreed methodology.
• Support the maintenance and entry of billing and project records, including feedback for process improvements.
• Create, distribute, and track correspondence within the Service Delivery Department.
• Advise and assist project team members in the application of project procedures and recording and reporting standards.
• Coordination of add/move/change requests including timely and accurate ordering and activation of service requests by the Company’s business sales channels.
• Communicates with customers in providing quotes and service delivery functions for the Company’s connectivity products.
• Develop and support effective communication mechanisms between the project teams.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.

Other Responsibilities:

• Perform all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Knowledge of Company products and services.
• Knowledge of Company policies and procedures.
• Knowledge of project management principles and practices.
• Excellent computer skills using Windows, Excel, Word, and Visio.
• Knowledge of customer expectations and Company processes for service level agreements and other commitments to ensure projects stay on track and within budget.
• Good verbal and written communication skills, particularly in correspondence utilizing mailing services and e-mail.
• Must demonstrate a positive attitude and courteous manner.
• Knowledge of the telecommunications industry and services.
• Basic understanding of accounting principles and practices.
• Good organizational and filing skills that will aid in the closeout of completed projects within specified timelines and keeping projects current.
• Ability to operate office equipment such as copiers, faxes, and printers.
• Ability to multi-task while maintaining accuracy.
• Ability to work within a team structure, and also independently without continual supervision.
• Must be self-motivated and able to make independent decisions.
• Must be flexible and be able to handle ambiguity.
• Ability to pay close attention to detail.
• Ability to locate and correct discrepancies in data records.
• Ability to recommend operating process changes along with problem/solution resolution.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.

Education and/or Experience:
Degree in office management, administrative, and/or related field. Minimum of two years experience working in an office environment. Project management certification preferred.

Certifications, Licenses, Registrations:
Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record, and be insurable under the Company’s policy carrier.
Must be willing to obtain a Project Management certification within three (3) years.
 
Other Qualifications and/or Credentials:
Must live in a Golden West Exchange.

Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

General Summary:

As an essential part of the Human Resources team, this role focuses on enhancing HR programs' overall efficiency and effectiveness while emphasizing exceptional customer service to internal and external stakeholders. The Human Resources Generalist is crucial in handling the end-to-end payroll cycle and its related components. This position actively contributes to supporting the Human Resources Department in companywide policy and process implementation, training, and development initiatives, and ensuring strict compliance with local, state, and federal employment laws and regulations. Position responsibilities are carried out at a professional and administrative level, requiring a high standard of confidentiality and ethical conduct.

Essential Job Functions:

• Assist the Director of Human Resources in partnering with employees and Management to implement and communicate Company and employment policies, procedures, laws, standards, and government regulations.
• Provide guidance, training, and backup support to other members of the HR team.
• Oversee the complete payroll cycle, ensuring accurate and timely processing of employee timesheets, wages, commissions, benefits, deductions, and reports while ensuring compliance with company policies and applicable laws. Provides backup support to additional internal company payroll processing.
• Serve as the primary point of contact for employees and external contacts with payroll-related inquiries, providing exceptional customer service.
• Complete and oversee the timely and accurate deposit of taxes and other withholdings, keeping current with changing regulations.
• Maintain organized and up-to-date payroll records, including employee data, pay rates, benefit elections, and other deductions.
• Work closely with other HR team members to support broader HR initiatives and ensure seamless HR and payroll functions.
• Process draft registers and reconcile accounts related to Company benefits.

• Provide advanced knowledge and guidance to employees on the Company's benefits and assist employees with enrollment and inquiries.
• Process and monitor Workers' Compensation claims, FMLA, and other Leaves of Absence with continual communication with the employee and Management.
• Responsible for all new hire reporting and verification as state and federal law requires.
• Assist with the administration of the HRIS system, performance management system, and applicant tracking system.
• Update and maintain employee files, ensuring accuracy, compliance, and confidentiality.
• Recommend new approaches, policies, and procedures to improve the department's efficiency and services performed.

• Assists with projects that require collecting and analyzing data, maintaining records and databases, and preparing various human resources-related reports.
• Assists with large projects such as open enrollment, position descriptions, performance management programs, and other projects as requested.
• Responsible for interviewing external candidates and providing recommendations to the Director of Human Resources.
• Maintains and updates various Excel and other daily, monthly, or annual worksheets.
• Assist with all employment-related administrative duties from recruiting to termination.

• Will handle a variety of communications and correspondence at a professional level.
• Will use various computer software requiring advanced computer knowledge.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be willing and able to travel to and from other Golden West locations, as needed, to perform Human Resource functions.

Other Responsibilities:

• Perform all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Advanced knowledge of human resources and payroll principles and practices.
• Knowledge of state and federal employment laws and regulations.
• Knowledge of the telecommunications industry.
• Working knowledge of Company products and services.
• Knowledge of Company policies, practices, and procedures.
• Knowledge of worker's compensation and health insurance claims administration.
• Advanced knowledge of regulatory compliance issues, requirements, and employment laws such as ADA, COBRA, ERISA, FLSA, FMLA, HIPAA, OSHA, etc.
• Skills in interviewing and investigation techniques.
• Advanced reading, writing, and mathematical skills.
• Skill in handling sensitive situations professionally.
• Highly proficient skills in MS Word, Excel, and PowerPoint.
• Skills in prioritizing and organizing multiple work assignments.
• Ability to communicate well with employees and various business contacts professionally and courteously.
• Considerable ability to establish and maintain effective working relationships with other employees, departments, and the public.
• Ability to be well organized, accept responsibility for, and work under stressful situations with frequent interruptions.

• Strong working knowledge of accounting principles and practices.
• Ability to maintain strict confidentiality.
• Ability to think strategically and make sound decisions while analyzing the impact of those decisions, sometimes with little information available.
• Ability to analyze volumes of data, identify problems/errors, and correct or resolve them.
• Ability to complete work accurately under time constraints and deadlines.
• Ability to pay close attention to detail and maintain memory for numerous pieces of information.
• Advanced ability to maintain efficient workflow.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be willing and able to travel to and from other Golden West locations, as needed, to perform Human Resource functions.
• Must live in Golden West Exchange, depending on the reporting location.

Education and/or Experience:

Bachelor's degree in human resources, accounting, or equivalent combination of education and progressive Human Resources experience. Minimum of three years of experience in a Human Resources or payroll position. FPC, CPP, PHR, SPHR, SHRM-CP, or SHRM-SCP designation preferred.

Certifications, Licenses, Registrations:

Must have, or be able to obtain, and maintain a valid South Dakota driver's license, have an excellent driving record, and be insurable under the Company's policy carrier.

Must be willing to obtain Human Resource and/or Payroll certification within two years of employment.

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

As a Construction Tech you will support and assist the Construction department in the maintenance, expansion, and upgrades to Midco’s regional network.

KEY FUNCTIONS:

• Support the Construction department with the maintenance, expansion and upgrades to Midco’s regional network.
• Install, maintain, and repair Midco’s aerial and underground regional network.
• Perform house moves and cable relocations. Coordinate with the appropriate utility companies and other entities to verify routes. Keep detailed billing information to chargeback customers.
• Assist in preparing site surveys.
• Prepare asbuilts and update maps accurately and in a timely manner.
• Perform quality assurance checks and complete the proper documentation.
• Complete Midco First Time Right certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
• Locate existing underground cable.
• Install drops, taps, amplifiers and power supplies. Splice coaxial cable.
• Ground service drops and pre-wire new builds.
• Read, comprehend, and utilize Regional network maps and plans.
• Possess knowledge in using signal meters, reading RF levels, voltage meters, TDR, etc.
• Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures. Wear safety apparel which includes hard hats (where required), safety vests, OSHA approved boots, etc.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy. Must be able to successfully operate a vehicle with an attached trailer.
• Obtain certification and successfully operate a bucket truck to perform aerial construction and maintenance.
• Must be able to perform the essential functions of a Broadband Installer and/or Service Technician.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance and to arrive to work on time as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Mentor new hires as required.
• Have and maintain up-to-date knowledge of technological developments in the industry.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multitask and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Some college or vocational training preferred.
• NCTI, SCTE and/or other broadband certification preferred.
• Previous experience in the broadband industry preferred.
• Must develop working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards.

Position leveling will be assigned congruent to experience and training.

Construction Technician Career Progression

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
• The noise level in the work environment is moderate to loud.
• While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to climb poles, ladders, and other structures with proper equipment.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.

JOB PURPOSE:

Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.

KEY FUNCTIONS:

• Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with customers in a timely manner if necessary.
• Be patient and understanding in all customer interactions.
• Responsible for receiving payments and maintain the cash drawer.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Verify the functionality of returned equipment.
• Meet ongoing sales training requirements.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Must be able to meet the physical demands of the job within the described work environment.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Function as an effective team member to support customer experience while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multitask and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required (some college preferred)
• Previous customer service/ sales experience in a retail environment preferred.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate to loud.
• Employees may be required to stand in a retail environment for up to 8 hours a day.
• Employees may be required to work rotating shifts.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.