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Join our Managed Services Team as a full-time Network Operation Center (NOC) Technician II
Do you thrive in a fast-paced environment solving IT challenges? Are you passionate about keeping businesses running smoothly? If so, you could be our next NOC Technician II!
About the Role:
As a full-time Network Operation Center Technician II, you'll be the second line of defense for our valued clients. You'll troubleshoot technical issues, provide proactive support, and ensure their IT infrastructure runs seamlessly. No day is the same, and you'll wear many hats, from tackling software glitches to configuring networks.
What You'll Do:
- Provide remote support to clients across various industries
- Diagnose and resolve technical issues efficiently
- Install, configure, and maintain IT systems and software
- Proactively monitor and manage client networks
- Document solutions and maintain clear communication with clients
- Mentor, coach & “raid-lead” Level 1 technicians
- Stay up-to-date on the latest IT trends and technologies
What We're Looking For:
- A minimum of 2 years of experience in IT support or a related field
- Strong understanding of hardware, software, and network troubleshooting
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- A problem-solving mindset and a passion for learning information technology
Bonus Points:
- Experience with managed services environments
- Certifications in Network+, Microsoft Associate or equivalent
- Knowledge of cloud-based technologies
We Offer:
- Golden West offers competitive pay and a generous benefits package including paid vacation, personal, and sick days; 401(k) company match; health/dental/disability insurance; and more.
- Company-paid certifications with incentive when test is passed
- Supportive and collaborative work environment
- A chance to make a real impact on our clients' businesses
- Full Time
- Immediately
- 2727 N Plaza Dr, Rapid City, SD 57702
- 5/17/24
General Summary:
The IT Systems Administrator I (Linux Systems) is responsible for administering, maintaining, monitoring, securing, backing up, and optimizing the Company's IT systems and infrastructure. The IT Systems Administrator I will participate in the configuration of IT systems through project-based initiatives and resolve escalated operational issues related to supported systems in at least one area of specialization: Microsoft Systems, Linux Systems, or Infrastructure/Platform Systems.
Essential Job Functions:
- Assist in problem resolution of assigned IT systems.
- Collaborate with other IT personnel on project-based initiatives to upgrade or enhance the performance of IT systems.
- Configuration and administration of assigned IT systems.
- Monitor and optimize the performance of assigned IT systems.
- Secure assigned IT systems.
- Ensure assigned IT systems are kept in compliance with company standards.
- Research, evaluate, and recommend solutions to IT systems or processes.
- Upgrade and maintain assigned IT systems, including server operating systems, various software applications, and the supporting platforms and infrastructure.
- Facilitate the Company's IT standards and interoperability with other systems by engaging with other technical staff and departments to ensure connectivity and compatibility between systems.
- Develop tools and training to support operational staff.
- Write documentation for assigned IT systems and supporting processes.
- Maintain confidentiality of the Company's records and IT systems and processes.
- Participate in after-hours and on-call support on a rotational basis.
Other Responsibilities:
- Performs all other related duties as assigned by Management.
Knowledge, Skills & Abilities:
- Intermediate level of knowledge and direct working experience in at least one of the following areas of specialization:
- Microsoft Server operating systems, Active Directory and supporting services (DNS, DHCP, IIS, etc.), Office365/Azure/Entra ID, MSSQL, and client/server applications.
- Linux Server operating systems (Ubuntu, Debian, RHEL, etc.), open-source systems including Postfix and Dovecot, system automation platforms (Rundeck, Ansible, etc.), common database applications such as MySQL, back-end development (PHP, Perl, Golang, Python, etc.), and RESTful API design principles and methods.
- VMware (vCenter, ESXI, etc.), server hardware, iSCSI SAN technologies, datacenter and office networking, and firewalls
- Intermediate knowledge of networking technologies and protocols, including IP Routing and Ethernet Switching.
- Intermediate Knowledge of backup solutions and techniques.
- Knowledge of Company policies and procedures.
- Knowledge of Company products and services.
- Ability to dissect and solve problems and make sound judgment calls.
- Ability to troubleshoot and resolve system performance issues.
- Ability to prioritize and complete multiple projects.
- Ability to work with frequent interruptions in a fast-paced environment.
- Ability to operate MS Office productivity applications and office equipment.
- Ability to read, analyze, and interpret technical documentation.
- Ability to communicate with co-workers and customers in a professional and courteous manner.
- Ability to learn new skills and technologies to accomplish the goals of the company.
- Must be organized with attention to detail.
- Strong problem-solving skills.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work independently and adapt in a rapidly changing technical environment.
- Ability to effectively function as a team player and to project a positive attitude. Provide exceptional customer service to internal and external customers.
Education and/or Experience:
- Degree in Information Technology, Computer Science, or Computer Engineering and 1 year of experience in IT Systems Administration or related IT job; or 3 years of direct transferrable experience working in IT Systems or related IT job.
- Must have direct experience with systems in area of specialization.
Certifications, Licenses, Registrations:
- Must have or be able to obtain a core certification in a given specialization within one year (Microsoft systems, Linux systems, Virtualization platforms, etc.). Certification status is expected to be maintained.
- Must have, or be able to obtain, and maintain a valid South Dakota driver's license, have an excellent driving record and be insurable under the Company's insurance policy.
Other Qualifications and/or Credentials:
- Knowledge of the ITL 4 framework is preferred.
- Knowledge of the NIST cybersecurity framework is preferred.
Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.
Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
- Full Time
- Immediately
- 2511 N Plaza Dr, Rapid City, SD 57702
- 6/13/24
General Summary:
Provides support to the Service Delivery team in overseeing all aspects of service delivery projects. This position is responsible for interacting with project teams to ensure all activities in a project life cycle are conducted and executed on time. Will assist in the development of comprehensive plans and the management of customer and vendor relations. Must communicate with resources to accomplish project tasks and maintain project schedules. Maintains service delivery project records, invoices, materials used, etc. Prepares correspondence, tracks projects, and provides necessary follow-up. Establishes and preserves the filing and paperwork involved in service delivery projects.
Essential Job Functions:
- Maintains a CRM database to track all aspects of service delivery projects, including customer correspondence, contract obligations, materials used, and other required documents.
- Prepares plans, specifications, contracts and amendments, reports, and general correspondence to document the various requirements of projects.
- Serves as the single point of contact for assigned projects, with the responsibility for various aspects of the development and implementation of projects.
- Collaborate with internal and external stakeholders affected by assigned projects.
- Facilitates and troubleshoots problems associated with coordination, development, and design of projects.
- Audit records in various OSS software to ensure proper provisioning and billing of services.
- Assists in the management and monitoring of the e-rate connectivity programs.
- Handles quotes, service order entry and service delivery functions for the business sales channel.
- Define and document procedures by agreed methodology.
- Support the maintenance and entry of billing and project records, including feedback for process improvements.
- Create, distribute, and track correspondence within the Service Delivery Department.
- Advise and assist project team members in the application of project procedures and recording and reporting standards.
- Coordination of add/move/change requests including timely and accurate ordering and activation of service requests by the Company’s business sales channels.
- Communicates with customers in providing quotes and service delivery functions for the Company’s connectivity products.
- Develop and support effective communication mechanisms between the project teams.
- Must be able to work on-site at a Golden West designated reporting location.
- Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.
Other Responsibilities:
- Perform all other related duties as assigned by Management.
Knowledge, Skills & Abilities:
- Knowledge of Company products and services.
- Knowledge of Company policies and procedures.
- Knowledge of project management principles and practices.
- Excellent computer skills using Windows, Excel, Word, and Visio.
- Knowledge of customer expectations and Company processes for service level agreements and other commitments to ensure projects stay on track and within budget.
- Good verbal and written communication skills, particularly in correspondence utilizing mailing services and e-mail.
- Must demonstrate a positive attitude and courteous manner.
- Knowledge of the telecommunications industry and services.
- Basic understanding of accounting principles and practices.
- Good organizational and filing skills that will aid in the closeout of completed projects within specified timelines and keeping projects current.
- Ability to operate office equipment such as copiers, faxes, and printers.
- Ability to multi-task while maintaining accuracy.
- Ability to work within a team structure, and also independently without continual supervision.
- Must be self-motivated and able to make independent decisions.
- Must be flexible and be able to handle ambiguity.
- Ability to pay close attention to detail.
- Ability to locate and correct discrepancies in data records.
- Ability to recommend operating process changes along with problem/solution resolution.
- Must be able to work on-site at a Golden West designated reporting location.
- Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.
Education and/or Experience:
Degree in office management, administrative, and/or related field. Minimum of two years experience working in an office environment. Project management certification preferred.
Certifications, Licenses, Registrations:
Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record, and be insurable under the Company’s policy carrier.
Must be willing to obtain a Project Management certification within three (3) years.
Other Qualifications and/or Credentials:
Must live in a Golden West Exchange.
Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.
Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
- Full Time
- Immediately
- 415 Crown Street, Wall, SD 57790
- 6/13/24
Full Time Position with annual salary of $42,000 - $48,000 DOE PTO and Bonus Pay Based on Performance Previous Kitchen Management Experience Preferred
Position Summary:
The Nothing Bundt Cakes (NbC) Bakery Manager/Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.
Accountabilities/Duties:
- Team Leadership
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.
- Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.
- Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.
- Delineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.
- Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
- Business Operations
- Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend.
- Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.
- Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
- Local Marketing
- Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
- Coordinates special event participation with local businesses, schools and other community organizers.
Knowledge, Skills and Abilities:
- Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
- Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
- Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
- Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
- Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications and Work Experience Requirements:
- High school diploma or GED; post-secondary education is a plus.
- 2-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industries.
- Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.
- Experience in creating productivity goals, inventory par levels and team schedules, and managing costs.
- Foodservice safety training certificate (or required to obtain within 30 days of employment).
- Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Work Availability: 40 - 50 Hours/Week
Example: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
- Full Time
- Immediately
- 46,000 Year
- 1612 Eglin St Ste 400, Rapid City, SD 57701-6111
- 5/8/24
Retail sales, service, and support. Permanent part-time position, approx. 20-25 hours per week. Duties include sales, customer service, store maintenance, minor shoe servicing, and store operations. Complete, comprehensive training is provided. Good communication skills are required. Job requires being able to handle all aspects of small business. Starting wage $20-$22 per hour, DOE. Email resume to RedWing@BlackHillsBoots.com or apply in person at: Red Wing Shoes, 922 Main St, Rapid City, SD 57701. Come work with people who enjoy what they do!
- Part Time
- Immediately
- 20-22 Hour
- 922 Main St, Rapid City, SD 57701
- 5/27/24
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