Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental and is a reputable company as well as an industry leader. We are looking to add virtual Reservation Sales Representatives who are outgoing, sales-minded experts skilled in utilizing effective selling techniques to turn customer calls into confirmed reservations, all while providing the highest level of service for which we’re known! Our ideal representatives are able to successfully follow a sales strategy; communicate effectively with a wide range of callers; close the sale, and input detailed information into the appropriate reservation system accurately and efficiently. If you have a passion for sales then this is the opportunity for you!

We work hard and reward hard work! We offer a competitive commission structure on top of our hourly pay of $13.00/hour for employees who meet monthly sales goals. What can you expect? The average representative in this role earns $250/month commission pay, with our top performing agents earning $800+/month!

Schedule Requirements: To best serve the needs of our customers, our remote Reservation Sales team is available until 10:00pm CST. Being able to work an assigned schedule that falls within our operating hours is required and expected. Schedule start times begin between 11am-1:30pm CST.  They include working weekends and do not rotate week-to-week.  All schedules are full-time and require working 40 hours a week. Once a schedule is assigned it is not negotiable upon completion of training.

• Sales Representatives must be able to handle 80-100 incoming calls per day and talk with potential customers across multiple states and time zones
• Efficiently guide conversations and apply sales techniques to convert calls into reservations
• Provide excellent customer service to customers
• Maintain a courteous and pleasant demeanor while speaking with external and internal customers
• Strive to exceed sales targets – take appropriate steps to meet monthly personal and department sales goals (based on bookings, revenue, etc.)
• Provide timely and accurate information reflecting a customer-oriented image for the company
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Follow sales techniques to maximize revenue
• Handle multiple tasks (i.e., talking with customers while accessing information in a computer)
• Maintain, at a minimum, target levels of productivity and performance
• Locate and interpret complex information from a number of databases
• Adapt to the needs of individual callers
• Accept repetitive work tasks performed in a confined work area
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must currently live in the state of Michigan
• Must currently live in Ann Arbor, MI, or the immediate surrounding area (applicants not in the surrounding area will not be considered)
• One year sales experience in a performance/commission-based or metric-driven environment
• Minimum of six months customer service experience
• Call center experience preferred
• Work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens
• Permanent residence with a defined working space that is clean, ventilated, quiet, and free of distractions
• Ability to participate and complete mandatory training for 3 weeks M-F from 9-5:30pm CST
• Ability to complete I-9 work authorization paperwork in person
• Must be willing to work a full time schedule (40 hours/week), with start times between 11am-1:30pm Central Time Zone, including both weekend days (Saturday & Sunday)
• Must be willing to accept a starting pay of $13.00/hour
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old

Technical Qualifications:

• Must have a computer/PC (No MACs) with compatible OS versions: Windows 7, 8, 8.1, or Windows 10
• Must have a computer USB headset with microphone
• Must have a separate modem
• Must have a stand-alone router with gigabit speed connection via Ethernet cable
• Must have high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
• Minimum upload speed of 2mbps
• Minimum download speed of 5mbps
• Use of wireless and WiFi “air cards” is prohibited

*Applicants must meet all technical qualifications at the time of application.

Qualified candidates must also possess the following:

• Exceptional communication both verbal and written; a good telephone voice, proper English usage, and the ability to “project” oneself over the phone are necessary
• Knowledge and understanding of company’s principles, policies, procedures and standards
• Ability to apply experience based knowledge and leadership skills toward organizational goals
• Strong sense of initiative, requiring little direct supervision
• Ability to maintain confidential information
• Strong time management and organizational skills
• Comfortable working independently or in a team
• Ability to exercise sound judgment to make decisions toward the objective of satisfying all brands
• Problem solving skills required
• Ability to work with difficult customers in difficult situations
• Strong technical aptitude with the ability to self-troubleshoot

*You will be shipped a VPN phone with a headset and a key fob to the address provided on your application. Equipment may arrive separately.

*Please be sure to verify that your mailing address in our system is an address where you can receive equipment, ensuring there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

*Enterprise reserves the right to verify that your PC meets or exceeds these requirements.

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 9,000 branch offices worldwide, Enterprise Ranks #1 in the Insurance Replacement Market with yearly revenues of over $19 billion. Enterprise Holdings and its affiliates own more than 1.7 million cars and trucks- and its affiliates together offer a total transportation solution and are all united by a common mission:

To exceed our customer’s expectations for service, quality, and value, to provide our employees with a  great place to work, and to serve our communities as a committed corporate citizen.

The Car Detailer/Service Agent cleans vehicles inside and out (vehicles may be cleaned by hand or by operating washing equipment). The Car Detailer also performs regular maintenance (non-mechanical services), moves vehicles, and performs other duties assigned by the manager, all completed in a safe and timely manner.

This is not a Customer Service position. The ideal candidate will possess recent labor experience in addition to meeting the qualifications listed below.

The Service Agent is responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires.

• Clean vehicle exterior by hand, brush or by operating washing equipment
• Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand
• Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)
• Determine need for and add windshield fluid, gas, oil, water and antifreeze
• Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
• Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
• May be responsible for maintaining an inventory of cleaning supplies
• May assist with local automobile deliveries
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must be at least 18 years old
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations must be able to work 25 hours per week.

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 9,000 branch offices worldwide, Enterprise Ranks #1 in the Insurance Replacement Market with yearly revenues of over $19 billion. Enterprise Holdings and its affiliates own more than 1.7 million cars and trucks- and its affiliates together offer a total transportation solution and are all united by a common mission:

To exceed our customer’s expectations for service, quality, and value, to provide our employees with a  great place to work, and to serve our communities as a committed corporate citizen.

The Car Detailer/Service Agent cleans vehicles inside and out (vehicles may be cleaned by hand or by operating washing equipment). The Car Detailer also performs regular maintenance (non-mechanical services), moves vehicles, and performs other duties assigned by the manager, all completed in a safe and timely manner.

Our Part Time Car Detailer/Service Agent Position requires a commitment of 20-25 hours/week.

This is not a Customer Service position. The ideal candidate will possess recent labor experience in addition to meeting the qualifications listed below.

The Service Agent is responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires.

• Clean vehicle exterior by hand, brush or by operating washing equipment
• Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand
• Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)
• Determine need for and add windshield fluid, gas, oil, water and antifreeze
• Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
• Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
• May be responsible for maintaining an inventory of cleaning supplies
• May assist with local automobile deliveries
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must be at least 18 years old
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work the following schedule: Tuesday, 8am-6pm(1 hour lunch), Wednesday 8am-6pm(1 hour lunch) and Saturday 8:30am-1pm.

If you’re looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself in sales, business development, customer service or operations, this program will prepare you to create your ideal career. As a Management Trainee, you can count on a defined career trajectory with a clear beginning and an open end — meaning you can take your training and shape your future. And with our promote-from-within philosophy, you will have plenty of opportunities to advance without ever having to change companies.

As a Management Trainee, you’ll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business and develop your team.

In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. You will also get out into the community and establish the relationships essential to building your own business.

We’ll teach you how to excel at customer service, sales and marketing, finance, and operations. And you’ll learn what it means to always put our customers first. Ours is a culture of friendly competition, which is critical to growing our business — and your success.

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Bachelors Degree required
• Must have a valid driver's license in with no more than two moving violations and/or at fault accidents on driving record in the past three years.
• No drug or alcohol related convictions (DWI/DUI) on driving record in the past 5 years.
• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have at least 6 months of work experience in sales and/or customer service experience in a sales or service industry. In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/community service, athletics or military leadership (must be E4 or above).

If you’re looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself in sales, business development, customer service or operations, this program will prepare you to create your ideal career. As a Management Trainee, you can count on a defined career trajectory with a clear beginning and an open end — meaning you can take your training and shape your future. And with our promote-from-within philosophy, you will have plenty of opportunities to advance without ever having to change companies.

As a Management Trainee, you’ll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business and develop your team.

In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. You will also get out into the community and establish the relationships essential to building your own business.

We’ll teach you how to excel at customer service, sales and marketing, finance, and operations. And you’ll learn what it means to always put our customers first. Ours is a culture of friendly competition, which is critical to growing our business — and your success.

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Bachelors Degree required
• Must have a valid driver's license in with no more than two moving violations and/or at fault accidents on driving record in the past three years.
• No drug or alcohol related convictions (DWI/DUI) on driving record in the past 5 years.
• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have at least 6 months of work experience in sales and/or customer service experience in a sales or service industry. In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/community service, athletics or military leadership (must be E4 or above).