The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

Responsibilities:

• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Assist and guide the front office staff through their daily duties and responsibilities.
• Respond to guests' inquiries and requests in a timely and professional manner
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Maintain a clean and organized front desk area

Requirements:

• At least 2 years of work experience as a Front Desk Agent or similar customer service role
• Degree or Certificate in Hospitality or related field of study
• Must be available to work a flexible schedule including days, nights, weekends and holidays
• Ability to reliably commute to Lake Placid
• Experience with hotel reservations software, like OPERA
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills

About Us:

The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid.

Website: https://www.opalcollection.com/lake-placid-lodge/

Benefits:

• Paid Time Off
• Affordable Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Free Employee Meals (1 per shift)
• Opportunities for Advancement

Pay Range: $22-$25 per hour