Duties and Responsibilities
Effectively handles steady flow of incoming calls and emails regarding customers service.
Responsible for the proper handling of both emergency and non-emergency incoming and outgoing customer contacts.
Responds to a wide range of clerical duties in the Customer Experience department.
Performs expected job behaviors while exceeding quality and performance expectations.
Effectively handles customer requests and resolves customer complaints through Company policies and procedures, exercising good judgment and remaining in compliance with the Missouri Public Service Commission.
Diagnoses and resolves complex billing and payment issues.
Regular attendance as scheduled (including adherence to scheduled breaks and lunches).
Other duties as assigned.

Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.

Required Education (certifications, licenses)
High school diploma or equivalent, required; Associate degree. 
Required knowledge, skill and abilities
Clear verbal and written communication skills.
Problem solving and critical thinking skills.
1-2 years experience in related field.
Ability to maintain composure in high-pressure situations.