POSITION SUMMARY:  Contacts customers to determine level of satisfaction with service provided. Maintains goodwill between the dealership  and all customers;  follows up on sales and delivery of vehicles,  service and customer  satisfaction  with the process;  ensures that  all repair  and promised  work was completed  for customers  in a timely  and  satisfactory manner,  maintains  accurate records  of customer's  contacted,  and their responses; coordinates follow-up programs for service and sales; works with sales staff to ensure that customer contacts are made in a timely manner; update files for consistency and tracking; works with sales and service managers to resolve customer complaints; maintains up-to-date  records  for manufacturer  and dealer audits.

ESSENTIAL JOB FUNCTIONS:

1. Calls or receives calls from customers to obtain answers to a series of pre-determined questions.
2. Maintains accurate records of customer's contact and their responses.
3. Coordinates all follow-up programs for service.
4. Works with service management to be certain customer contacts are made in a timely manner and updates files for consistency and tracking.
5. Works with management to resolve customer complaints.
6. Maintains up-to-date records for manufacturer and dealer audits.

ESSENTIAL JOB REQUIREMENTS:

1. Clearly communicates by telephone and simultaneously record information, being given during the conversation process, accurately and legibly.
2. English reading and math skills sufficient to read all technical related documents, Material Safety Data Sheets, insurance, and manufacture's information. (Approximately the 10th grade level.
3. Daily attendance which is both consistent, regular and timely as determined by the weekly schedule.
4. Works with more than once person and/or task simultaneously, maintaining a cordial and friendly manner at all times without internalizing frustration anger or pressure.
5. Uses personal computer to prepare documents and reports as required.
6. Works on several assignments simultaneously with accurate results.
7. Reads and accurately records or copy up to "18" alphanumeric series, dollar figures, words, and/or description.
8. Accurately compares numbers, digits, and/or monetary amounts.
9. Takes direction on future assignments/tasks and follows through in a timely and accurate manner.
10. Works on a personal computer with VDT for extended periods of time, utilizing a variety of programs and systems.
11. Accurately works in an enclosed area with moderate but consistent amount of background noise and interruption.
12. Utilizes a telephone to simultaneously record information being given during the conversation process; prepares documents and reports as required on a regular and consistent basis.
13. Ability to maintain good employee relations by acting courteously and amicably towards other co-workers.

Apply online @ jimclickjobs.com

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Come in to apply! 

Email Your Resume or Apply today at 780 W. Competition Road, Tucson, Arizona 85705.  

Equal Opportunity Employer

M/F/D/V