Job Description

Posted Wednesday, January 7, 2026

The insurance industry is evolving, and SIAA is excited to drive this evolution. As the premiere agent alliance, we have created the strongest network where independent insurance agencies can accelerate their growth by accessing diverse products from the most reputable carriers available. We make a difference in people’s lives by helping them build successful careers and businesses, and when we achieve this for our member agencies, our strategic partner carriers, and for our internal team, the potential for our collective success is unlimited.

As a Great Place to Work, SIAA embraces the unique experience, background, and perspective that each individual brings, and we are connected by the common core values that drive our success: Persistent Positivity, Intellectual Curiosity, Humble Authenticity, Selfless Collaboration, and Solution-Driven. Join a team that is relentless in its pursuit of continuous improvement and execution of forward-thinking ideas. If you are looking for an organization where your ideas are heard, your feedback is valued, and your opportunities to learn and grow abound, look no further than SIAA and our master agency network.

The insurance industry is evolving, and SIAA is excited to drive this evolution. As the premiere agent alliance, we have created the strongest network where independent insurance agencies can accelerate their growth by accessing diverse products from the most reputable carriers available. We make a difference in people’s lives by helping them build successful careers and businesses, and when we achieve this for our member agencies, our strategic partner carriers, and for our internal team, the potential for our collective success is unlimited.

As a Great Place to Work, SIAA embraces the unique experience, background, and perspective that each individual brings, and we are connected by the common core values that drive our success: Persistent Positivity, Intellectual Curiosity, Humble Authenticity, Selfless Collaboration, and Solution-Driven. Join a team that is relentless in its’ pursuit of continuous improvement and execution of forward-thinking ideas. If you are looking for an organization where your ideas are heard, your feedback is valued, and your opportunities to learn and grow abound look no further than SIAA and our master agency network.

Michigan Agency Partners, a master agency, has a new opportunity in their retail insurance division and are looking for a highly organized and detail-oriented Property and Casualty Customer Service Representative located in the mid-Michigan area. The ideal candidate will be property and casualty licensed, have at least 3 years of experience working within an independent agency, have excellent communication skills and a strong understanding of personal lines insurance policies. This individual will be responsible for providing exceptional customer service to clients, assisting with policy inquiries, and maintaining accurate records.

Key Responsibilities:

• Provide customer support and answer policy-related questions.
• Learn and understand company insurance products.
• Navigate insurance companies' websites.
• Offer new insurance products to customers.
• Respond to customer inquiries and recommend solutions.
• Assist with claims and payment issues.
• Document conversations with clients with details of inquiries and action steps taken in Agency Management system.
• Send newsletters, mail, and other forms of correspondence to customers.
• Maintain strong client relationships.

Qualifications & Skills:

• Property & Casualty License in Michigan
• At least 3 years of previous experience working as a customer service representative in Property and Casualty Insurance.
• In-depth knowledge of personal lines insurance products and policy coverage.
• Ability to multi-task.
• Effective communication skills – both verbal and non-verbal.
• Must be friendly and willing to help others.
• Highly detail oriented with strong recall of data and details.
• Basic computer and typing skills.
• Actively listens and applies sound judgement in decision-making.
• Must be able to quickly analyze all situations and solve problems efficiently.

SIAA is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

SIAA participates in E-Verify.

SIAA is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Job Details

Pay Type

Hourly