JOB PURPOSE:

Project manage multiple customer projects simultaneously while being accountable for successful implementation, billing commencement and overall customer satisfaction.  Success in this position requires serving as the single point of contact (POC) to the customer, coordinating across multiple groups and systems, professional and effective communication, timeline and critical task management, validating accuracy of all work completed, ongoing customer interaction and superior organizational skills. 

KEY FUNCTIONS:

• Effectively and efficiently project manage all business customer contracts, taking full responsibility for the customer experience from the time a contract is signed to service installation and billing commencement and verification.  
• Review and fulfill contracts for basic services with accuracy, ensuring compliance with current rate card, company policy and regulatory requirements. 
• Coordinate site surveys, installs, and other customer onboarding activities ensuring customers clearly understand project status throughout all phases, including outstanding, pending and completed tasks.  
• Meet or exceed defined key performance indicators (KPIs).  
• Facilitate customer relocations, renewals and service changes as they occur. 
• Partner with Account Executives to ensure we deliver a superior customer experience for all customers. 
• Proactively contact customers following installation to ensure customer satisfaction. 
• Proactively offer bill review assistance to all customers adding new services to ensure full understanding of monthly recurring charges, taxes and fees. 
• Ensure all special provisions, requests and instructions are recorded and executed per the signed contract. 
• Provide assistance and training to other team members. 
• Document customer interactions in a timely manner according to company and departmental policies and procedures. 
• Assist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned. 
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Actively follow Midco policies and procedures

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Collaborate effectively with internal and external customers and vendors to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Execute the essential elements of company and departmental standards, policies and procedures while creating a positive work environment.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Utilize CRM to execute essential functions and maintain a general understanding of sales activity. 
• Support the mission, vision, and values of Midco. 
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality to all of your work and interactions. 
• Maintain a positive work atmosphere by acting and communicating in a manner that builds positive relationships with client, team-members and leadership 
• Perform other duties as assigned. 

EXPERIENCE AND EDUCATION:

• Bachelor’s Degree or related work experience required.   
• Three years of customer service experience required.  
• One year of telecommunications industry experience preferred. 
• One year of project management experience preferred with proven success organizing complex information and managing multiple priorities simultaneously in a dynamic environment across various locations.
• Experience with MS Office, including Word, Excel & Outlook required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.  
• The noise level in the work environment is low to moderate.  
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:  

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
 

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.  

JOB PURPOSE:

Design, develop, customize, and maintain the Microsoft Dynamics 365 Finance and Operations Platform.

KEY FUNCTIONS:

Execute

• Develop, maintain and test software systems (websites, applications and API) with minimal support and guidance.
• Continuously improve time estimation skills while delivering efficient and reliable code.
• Participate in software design and requirement gathering process.
• Write original program code based on defined specifications.

Build talent

• Be eager and proactive to learn and actively seek out opportunities to receive and provide feedback to support individual and team growth and development
• Leverage the training resources that Midco has to offer.
• Possess up-to-date knowledge of technological developments in the industry.
• Conduct code reviews and guide junior developers to improve quality and consistency.
• Provide mentoring to more junior developers on the team.

Demonstrate business acumen

• Have a desire to understand the business and the part our software plays in making it successful.
• Develop empathetic, user-centric solutions that enable our users to accomplish their work most effectively and efficiently.
• Using data to design, provide knowledgeable solutions that best meet the needs of the business.
• Resolve complex problems and requests using general knowledge of Midco IT systems and business rule/processes.

Innovate

• Possess up-to-date knowledge of technological developments in the industry and the willingness to learn more.
• Identify opportunities to use these technologies and present those ideas to peers and leadership.
• Make good technical decisions that provide creative solutions to solve business challenges.
• Collaborate with developers to define and implement team processes and coding standards.

Agility

• Be open and willing to adapt to changing direction and business priorities to best support the overall needs of our business and customers.

Think strategically

• Hone skills to understand the business rules behind the requirements to develop solutions that meet and exceed our business goals and priorities.

Demonstrate courage

• Recognize and utilize opportunities to share ideas with peers and leadership on how we can improve and innovate our software solutions.

Collaborate across boundaries

• Build relationships with other departments to better understand and empathize with the needs of the business and the challenges that they face.
• Actively participate in agile development process.
• Collaborate with other IT teams (Server Admins, Data Engineering and other Development teams) to configure and develop custom applications.
• Modify program code to correct errors or enhance an existing program’s capacity.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Provide comprehensive support to achieve resolution to outstanding problems or issues.
• Compile timely, comprehensive, and accurate documentation and or reports, as requested.
• Demonstrate the ability to work both independently and as a team member.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Software Developer I:

• Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 1 years for programming or front end development experience.
• 1 year programming experience in .NET, C# and/or ASP.NET is preferred.
• 1 year front-end development experience in HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is preferred.
• 1+ years of D365 F&O development experience is preferred.
• General knowledge of Webservices such as RESTAPI, JSON or SOAP.
• General knowledge of databases, preferably SQL or T-SQL.
• General knowledge of agile development and scrum processes.

Software Developer II:

• Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 3 years for programming or front end development experience.
• 3 years programming experience in .NET, C# and/or ASP.NET is required.
• 3 years front-end development experience in ReactJS, HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is required.
• 2+ years of D365 F&O development experience is preferred.

Experience preferred with:

Webservices such as RESTAPI, JSON or SOAP.

• Databases, preferably SQL or T-SQL.

• Agile development and scrum processes

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.