JOB PURPOSE:

The Technical Facilities Engineer is a critical role for maintaining Midco’s facilities. This position is responsible for planning, building, coordinating, and maintaining the technical facilities portfolio and helps keep Midco as a leading internet service provider in the Midwest.

KEY FUNCTIONS:

• Ensure that structures are physically sound and capable of supporting the electronic equipment housed within it. Facility must meet all local, state and federal codes.
• Confirm that facilities have sufficient cooling and heating to keep the temperature at an acceptable and constant range at all times and in all areas of the facility and within racks.
• Ensure that buildings have sufficient available power including Generator and UPS loads. The electrical system needs to be stable and conditioned with proper grounding and surge suppression.
• Confirm that the correct power is available to support new equipment as it is installed.
• Ensure buildings have the proper security in place to prevent unauthorized access and is well lit.
• Budget, design, and manage projects related to technical facilities.
• Ensure facilities have sufficient means for suppression of fires.
• Manage the installation of racks and raceway.
• Develop, expand and improve the existing procedures and practices to continually incorporate the latest findings, highest standards and best practices in the telecommunications industry.
• Work closely with the NOC to ensure critical parameters are being monitored by the NOC.
• Provide training to those that manage the day-to-day operation of the sites and those that work at the sites on all relevant systems.
• Perform technical facility site audits.
• Manage vendor relationships relating to facilities management. This includes, but is not limited to electrical, UPS, HVAC, generators, plumbing, snow removal, lawn care, garbage service, security service, and parking lot maintenance.
• Communicate clearly and regularly with the Technical Facilities Manager regarding any potential or outstanding problems or issues.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor’s degree in engineering or equivalent technical degree or experience required.
• Minimum of five years’ experience in technical facilities or commercial building construction field required.
• Working knowledge of HVAC, UPS, and generators required.
• Applicable knowledge of NEC, OSHA, NFPA and other safety codes required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

JOB PURPOSE:

Design, develop, customize, and maintain the Microsoft Dynamics 365 Finance and Operations Platform.

KEY FUNCTIONS:

Execute

• Develop, maintain and test software systems (websites, applications and API) with minimal support and guidance.
• Continuously improve time estimation skills while delivering efficient and reliable code.
• Participate in software design and requirement gathering process.
• Write original program code based on defined specifications.

Build talent

• Be eager and proactive to learn and actively seek out opportunities to receive and provide feedback to support individual and team growth and development
• Leverage the training resources that Midco has to offer.
• Possess up-to-date knowledge of technological developments in the industry.
• Conduct code reviews and guide junior developers to improve quality and consistency.
• Provide mentoring to more junior developers on the team.

Demonstrate business acumen

• Have a desire to understand the business and the part our software plays in making it successful.
• Develop empathetic, user-centric solutions that enable our users to accomplish their work most effectively and efficiently.
• Using data to design, provide knowledgeable solutions that best meet the needs of the business.
• Resolve complex problems and requests using general knowledge of Midco IT systems and business rule/processes.

Innovate

• Possess up-to-date knowledge of technological developments in the industry and the willingness to learn more.
• Identify opportunities to use these technologies and present those ideas to peers and leadership.
• Make good technical decisions that provide creative solutions to solve business challenges.
• Collaborate with developers to define and implement team processes and coding standards.

Agility

• Be open and willing to adapt to changing direction and business priorities to best support the overall needs of our business and customers.

Think strategically

• Hone skills to understand the business rules behind the requirements to develop solutions that meet and exceed our business goals and priorities.

Demonstrate courage

• Recognize and utilize opportunities to share ideas with peers and leadership on how we can improve and innovate our software solutions.

Collaborate across boundaries

• Build relationships with other departments to better understand and empathize with the needs of the business and the challenges that they face.
• Actively participate in agile development process.
• Collaborate with other IT teams (Server Admins, Data Engineering and other Development teams) to configure and develop custom applications.
• Modify program code to correct errors or enhance an existing program’s capacity.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Provide comprehensive support to achieve resolution to outstanding problems or issues.
• Compile timely, comprehensive, and accurate documentation and or reports, as requested.
• Demonstrate the ability to work both independently and as a team member.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Software Developer I:

• Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 1 years for programming or front end development experience.
• 1 year programming experience in .NET, C# and/or ASP.NET is preferred.
• 1 year front-end development experience in HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is preferred.
• 1+ years of D365 F&O development experience is preferred.
• General knowledge of Webservices such as RESTAPI, JSON or SOAP.
• General knowledge of databases, preferably SQL or T-SQL.
• General knowledge of agile development and scrum processes.

Software Developer II:

• Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 3 years for programming or front end development experience.
• 3 years programming experience in .NET, C# and/or ASP.NET is required.
• 3 years front-end development experience in ReactJS, HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is required.
• 2+ years of D365 F&O development experience is preferred.

Experience preferred with:

Webservices such as RESTAPI, JSON or SOAP.

• Databases, preferably SQL or T-SQL.

• Agile development and scrum processes

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

Lead network implementation and engineering field trials in Midco’s production network. Provides MOPs and standard configurations for use by other teams.  Assists with network design and troubleshooting of complex network issues not resolved in Tier 1/2 support.

KEY FUNCTIONS:

• Actively manage the design and maintenance of the Midco network. This includes, but is not limited to: LAN, WAN, and MAN networks, routers, switches, and optical shelves.
• Execute MOPs to implement network changes.
• Working knowledge of BGP, OSPF, ISIS, TCP/IP, OSI Model, Multicast, SNMP, and other commonly used networking standards and protocols.
• Collaborate across engineering teams to meet business goals.
• Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
• Ensure proactively that the Midco network is secure from outside attack or penetration.
• Proactively plan for future capacity and execute related action plans.
• Work independently on large projects to augment networks, drive network standardization.
• Share in-depth knowledge of the Midco network and its components within team.
• Engage vendors to assist in testing new products and troubleshooting network issues.
• Ensure viable disaster recovery and back up plans are in place for all network elements.
• Propose development of system utilities and tools to enhance network performance metrics visibility.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance and to arrive to work on time as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision, and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.      
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Network Engineer I-Architecture:

• Associate’s degree in related industry and/or equivalent work experience required. 
• Minimum 7 years of network engineering experience required. Previous experience in telecommunications industry preferred. 
• CCNA or JNCIA required. 

Network Engineer II-Architecture:

• Associate’s degree in related industry and/or equivalent work experience required.
• Minimum 9 years of network experience. Previous experience in telecommunications industry preferred.
• CCNP certification required.

Network Engineer III-Architecture: 

• Bachelor’s degree in related industry and/or equivalent work experience required. 
• Minimum 11 years of network experience required. 
• CCNP or JNCIP certification required. 

Network Engineer IV-Architecture: 

• Bachelor’s degree in related industry and/or equivalent work experience required. 
• Minimum 13 years of network experience. Previous experience in telecommunications industry preferred. 
• CCNP or JNCIP certification required. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:   

Midco:  

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:   

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.