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We’re currently seeking to fill the role of CSR/Administrative Assistant to enhance our customer service operations. In this role you will be responsible for providing high quality customer service to our dealers and customers via phone and email as well when they visit our showroom. You will answer customer questions, enter orders and follow up with customers in a friendly and professional manner. You will build and maintain positive rapport with all new and established customers, as well as with co-workers.
Essential Functions:
~Address customer inquires promptly and courteously through phone, email, chat or in-person interactions
~Identify and resolve problems, complaints or escalations efficiently, forwarding calls as necessary
~Process parts orders, providing pricing and availability information while maintaining accurate records of transactions
~Assist shop floor staff in preparation of parts and shipments as needed
~Ensure all documentation, including parts books and service manuals are accurate and up to date and produce written and video instructions for aftermarket installs where possible
~Document customer interactions accurately in the company’s CRM system and generate reports on parts usage, service trends and customer feedback
~Relay customer feedback, suggestions or concerns to relevant departments for continuous improvement
~Develop a comprehensive understanding of company products or services to effectively address customer questions and provide guidance
~Perform general office tasks to contribute to the overall efficiency of the office
~Collaborate closely with sales staff and departments at manufacturing
~Uphold a professional and empathetic demeanor at all times to ensure positive enteractions
QUALIFICATIONS:
~Previous experience in customer service and/or administrative roles preferred.
~Excellent communication skills, both written and verbal
~Strong problem-solving abilities and a customer-focused mindset
~Proficiency Microsoft Office suite and/or CRM software.
~Ability to multi-task and prioritize tasks effectively
This position description is representative of the position as it currently exists. This description may be modified as needed. Essential functions and responsibilities of the position may change over time.
WAGE/BENEFITS:
~Starting at $20+/hr
~100% Health Insurance premium coverage
~IRA contributions matching up to 3%
~Paid holidays & vacation time off
~Casual dress work attire
- Full Time
- Immediately
- 25728 Cottonwood Ave, Sioux Falls, SD 57107
- 5/21/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
JOB PURPOSE:
The Technical Facilities Engineer is a critical role for maintaining Midco’s facilities. This position is responsible for planning, building, coordinating, and maintaining the technical facilities portfolio and helps keep Midco as a leading internet service provider in the Midwest.
KEY FUNCTIONS:
- Ensure that structures are physically sound and capable of supporting the electronic equipment housed within it. Facility must meet all local, state and federal codes.
- Confirm that facilities have sufficient cooling and heating to keep the temperature at an acceptable and constant range at all times and in all areas of the facility and within racks.
- Ensure that buildings have sufficient available power including Generator and UPS loads. The electrical system needs to be stable and conditioned with proper grounding and surge suppression.
- Confirm that the correct power is available to support new equipment as it is installed.
- Ensure buildings have the proper security in place to prevent unauthorized access and is well lit.
- Budget, design, and manage projects related to technical facilities.
- Ensure facilities have sufficient means for suppression of fires.
- Manage the installation of racks and raceway.
- Develop, expand and improve the existing procedures and practices to continually incorporate the latest findings, highest standards and best practices in the telecommunications industry.
- Work closely with the NOC to ensure critical parameters are being monitored by the NOC.
- Provide training to those that manage the day-to-day operation of the sites and those that work at the sites on all relevant systems.
- Perform technical facility site audits.
- Manage vendor relationships relating to facilities management. This includes, but is not limited to electrical, UPS, HVAC, generators, plumbing, snow removal, lawn care, garbage service, security service, and parking lot maintenance.
- Communicate clearly and regularly with the Technical Facilities Manager regarding any potential or outstanding problems or issues.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers
- Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Adhere to Midco privacy guidelines to ensure each customer’s privacy.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- Bachelor’s degree in engineering or equivalent technical degree or experience required.
- Minimum of five years’ experience in technical facilities or commercial building construction field required.
- Working knowledge of HVAC, UPS, and generators required.
- Applicable knowledge of NEC, OSHA, NFPA and other safety codes required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/14/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
JOB PURPOSE:
Design, develop, customize, and maintain the Microsoft Dynamics 365 Finance and Operations Platform.
KEY FUNCTIONS:
Execute
- Develop, maintain and test software systems (websites, applications and API) with minimal support and guidance.
- Continuously improve time estimation skills while delivering efficient and reliable code.
- Participate in software design and requirement gathering process.
- Write original program code based on defined specifications.
Build talent
- Be eager and proactive to learn and actively seek out opportunities to receive and provide feedback to support individual and team growth and development
- Leverage the training resources that Midco has to offer.
- Possess up-to-date knowledge of technological developments in the industry.
- Conduct code reviews and guide junior developers to improve quality and consistency.
- Provide mentoring to more junior developers on the team.
Demonstrate business acumen
- Have a desire to understand the business and the part our software plays in making it successful.
- Develop empathetic, user-centric solutions that enable our users to accomplish their work most effectively and efficiently.
- Using data to design, provide knowledgeable solutions that best meet the needs of the business.
- Resolve complex problems and requests using general knowledge of Midco IT systems and business rule/processes.
Innovate
- Possess up-to-date knowledge of technological developments in the industry and the willingness to learn more.
- Identify opportunities to use these technologies and present those ideas to peers and leadership.
- Make good technical decisions that provide creative solutions to solve business challenges.
- Collaborate with developers to define and implement team processes and coding standards.
Agility
- Be open and willing to adapt to changing direction and business priorities to best support the overall needs of our business and customers.
Think strategically
- Hone skills to understand the business rules behind the requirements to develop solutions that meet and exceed our business goals and priorities.
Demonstrate courage
- Recognize and utilize opportunities to share ideas with peers and leadership on how we can improve and innovate our software solutions.
Collaborate across boundaries
- Build relationships with other departments to better understand and empathize with the needs of the business and the challenges that they face.
- Actively participate in agile development process.
- Collaborate with other IT teams (Server Admins, Data Engineering and other Development teams) to configure and develop custom applications.
- Modify program code to correct errors or enhance an existing program’s capacity.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Provide comprehensive support to achieve resolution to outstanding problems or issues.
- Compile timely, comprehensive, and accurate documentation and or reports, as requested.
- Demonstrate the ability to work both independently and as a team member.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
Software Developer I:
- Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 1 years for programming or front end development experience.
- 1 year programming experience in .NET, C# and/or ASP.NET is preferred.
- 1 year front-end development experience in HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is preferred.
- 1+ years of D365 F&O development experience is preferred.
- General knowledge of Webservices such as RESTAPI, JSON or SOAP.
- General knowledge of databases, preferably SQL or T-SQL.
- General knowledge of agile development and scrum processes.
Software Developer II:
- Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 3 years for programming or front end development experience.
- 3 years programming experience in .NET, C# and/or ASP.NET is required.
- 3 years front-end development experience in ReactJS, HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is required.
- 2+ years of D365 F&O development experience is preferred.
Experience preferred with:
Webservices such as RESTAPI, JSON or SOAP.
Databases, preferably SQL or T-SQL.
- Agile development and scrum processes
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/14/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
JOB PURPOSE:
Project manage multiple customer projects simultaneously while being accountable for successful implementation, billing commencement and overall customer satisfaction. Success in this position requires serving as the single point of contact (POC) to the customer, coordinating across multiple groups and systems, professional and effective communication, timeline and critical task management, validating accuracy of all work completed, ongoing customer interaction and superior organizational skills.
KEY FUNCTIONS:
- Effectively and efficiently project manage all business customer contracts, taking full responsibility for the customer experience from the time a contract is signed to service installation and billing commencement and verification.
- Review and fulfill contracts for basic services with accuracy, ensuring compliance with current rate card, company policy and regulatory requirements.
- Coordinate site surveys, installs, and other customer onboarding activities ensuring customers clearly understand project status throughout all phases, including outstanding, pending and completed tasks.
- Meet or exceed defined key performance indicators (KPIs).
- Facilitate customer relocations, renewals and service changes as they occur.
- Partner with Account Executives to ensure we deliver a superior customer experience for all customers.
- Proactively contact customers following installation to ensure customer satisfaction.
- Proactively offer bill review assistance to all customers adding new services to ensure full understanding of monthly recurring charges, taxes and fees.
- Ensure all special provisions, requests and instructions are recorded and executed per the signed contract.
- Provide assistance and training to other team members.
- Document customer interactions in a timely manner according to company and departmental policies and procedures.
- Assist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
- Actively follow Midco policies and procedures
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Collaborate effectively with internal and external customers and vendors to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Execute the essential elements of company and departmental standards, policies and procedures while creating a positive work environment.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
- Utilize CRM to execute essential functions and maintain a general understanding of sales activity.
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality to all of your work and interactions.
- Maintain a positive work atmosphere by acting and communicating in a manner that builds positive relationships with client, team-members and leadership
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- Bachelor’s Degree or related work experience required.
- Three years of customer service experience required.
- One year of telecommunications industry experience preferred.
- One year of project management experience preferred with proven success organizing complex information and managing multiple priorities simultaneously in a dynamic environment across various locations.
- Experience with MS Office, including Word, Excel & Outlook required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is low to moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/14/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
Are you someone that likes to work with your hands? Do you enjoy being outside? Are you a problem solver that works well independently? If you are ready to start a new career, we have the job for you! Become a Maintenance Tech at Midco!
We will teach you how to perform preventive maintenance and to repair to the services on Midco’s regional network. What does that really mean? You’ll learn how to troubleshoot, repair and maintain the technology that provides internet, tv and phone services to our customers.
Not only will you have one of the coolest jobs in town, but you will also receive free & discounted internet and cable tv; competitive benefits & pay; annual bonus; and progressive career opportunities with pay increases! And if that wasn’t enough, our Maintenance Techs drive a company vehicle and wear provided company clothing!
JOB PURPOSE:
Perform preventive service and maintenance to Midco’s regional network.
Position leveling will be assigned congruent to experience and training.
Maintenance Technician Career Progression
Job Level | Level | Position Requirements |
Maintenance Technician I | New Hire | Minimum 1 year of installing & troubleshooting broadband services |
Level 1 | FTR III Certification Test NCTI Fiber Installation and Activation | |
Level 2 | Maintenance Technician I, Level 1 requirements completed NCTI Return Path Operations Maintenance Technician Competency Test 1 | |
Level 3 | Maintenance Technician I, Level 1 & Level 2 requirements completed NCTI Service Technician SCTE Proactive Network Maintenance | |
Maintenance Technician II | Level 1 | All levels of Maintenance Technician I requirements completed Minimum 3 years in role or equivalent experience NCTI System Technician Maintenance Technician Competency Test 2 |
Level 2 | All levels of Maintenance Technician I requirements completed Maintenance Technician II, Level 1 requirements completed Minimum 4 years in role or equivalent experience SCTE Broadband Distribution Specialist SCTE Optical Fiber Construction | |
Maintenance Technician III | All levels of Maintenance Technician I and II requirements completed Minimum 5 years in role or equivalent experience NCTI Advanced Technician SCTE Broadband Transport Specialist |
KEY FUNCTIONS:
- Perform preventive maintenance and repair to services on Midco’s regional network.
- Sweep and balance the regional network to detect and/or correct imperfections.
- Identify areas in need of service and repair including, but not limited to adjustment and alignment of equipment used for signal processing, amplification, and transmission.
- Take appropriate preventive measures to repair and maintain the regional network in customer homes and commercial property from the Headend.
- Demonstrate proficiency in and working knowledge of several areas of network systems; recognize deviations and distinguish them from accepted practices.
- Repair and maintain equipment, network systems and all components.
- Ensure that all documentation is timely and accurate and in compliance with FCC and company regulations.
- Troubleshoot and repair ingress and egress problems in the regional network including, but not limited to transmission levels, signal loss, off-air interference and equipment failures.
- Maintain signal performance by proactively testing the network on a regular basis.
- Install, maintain and repair power supplies and provide splicing and activation of the regional network.
- Provide technical support and guidance by assisting with the resolution of installation or service problems encountered at customer sites.
- Install and disconnect video, internet, and telephone services in customer homes and commercial property as needed.
- Repair and/or wire cable from poles/pedestals into customer homes and commercial property; wire additional outlets as needed.
- Complete Midco First Time Right certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
- Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
- Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
- Be ready, willing, and able to travel.
- Produce timely and accurate daily and monthly reports.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Function as an effective team member while supporting the efforts and concepts of other departments.
- Support the mission, vision and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
- Possess strong problem solving and decision making skills while using good judgment.
- Multitask and change from one task to another without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
- Identify opportunities for improvement while creating and implementing viable solutions.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- HS diploma or GED required.
- Minimum 1 years installing & troubleshooting broadband services.
- Employees will be assigned a level congruent to their experience and training. See above.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
- The noise level in the work environment is moderate to loud.
- While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
- In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Must be able to climb poles, ladders, and other structures with proper equipment.
- Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
- Full Time
- Immediately
- Fairmont, MN 56031
- 5/14/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
Join our award-winning customer service team as a full-time Customer Experience Specialist.
- Work-from-home positions available with all computer and phone equipment provided!
- Living within a 60-mile radius of Sioux Falls required.
- Bilingual Spanish speaking differentials available.
- Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
- 5%-15% shift differentials may be available.
- Paid training.
- Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!
https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.
JOB PURPOSE:
This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Handle customer service calls ranging from billing questions and payments to troubleshooting data or video products and services. Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to troubleshoot and update customer accounts accordingly. Provide an exceptional customer experience by building rapport, expressing empathy, and effectively and accurately resolving customer questions and concerns.
KEY FUNCTIONS:
- Connect with customers to troubleshoot and resolve phone, cable, and internet services.
- Resolve customer issues and relieve concerns regarding billing.
- Answer questions and educate on services and features.
- Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
- Record customer transactions accurately by dispositioning each contact.
- Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
- Prepare work orders for customer-related issues which may include but are not limited to a variety of service changes and trouble calls.
- Follow up with customers in a timely manner when necessary.
- Support Field Support Technicians by answering questions, troubleshooting, order entry, and documentation during install and trouble call service appointments.
- Serve as Midco’s professional representative when communicating with customers in every channel.
- Train as requested to develop and broaden skill sets and to support customer demand.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer service functions and other areas of responsibility.
- Apply a positive customer service attitude in interactions with all internal and external customers.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Make providing an exceptional customer experience a daily focus.
- Embrace the culture of empowerment to do the right thing for our customers.
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- Customer service experience preferred.
- Position titles and compensation changes will be assigned based upon of Midco’s Customer Experience training program.
- Basic typing and email skills required.
- Comfortable using technology including the internet and applications.
- Exceptional communication skills, both verbal and written.
- Ability to adapt and excel in a fast-paced work environment.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Inbound call center environment wearing a headset.
- Must remain at workstation for long periods of time.
- Extremely time sensitive in order to meet customer demand.
- Heavy keyboard/mouse usage required with repetitive movements.
- Employees may be required to work in excess of 40 hours per week.
- Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/10/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
JOB PURPOSE:
The Sourcing Coordinator will be the liaison for cross functional teams in the execution of the different phases of the product (part) life cycle to support Midco’s strategic initiatives. You will help the organization achieve its goals through finding sourcing solutions for products at the ideal cost and quality. You will also find yourself analyzing data in your pursuit to identify potential areas for improvement for the organization.
TEAM MISSION:
Safety and efficiently provide parts and services at ideal cost, quality, time, and place while cultivating strong relationships with our team members, customers, and partners.
KEY FUNCTIONS:
- Manage data throughout the part life cycle to include item creation, attributes, and end of life planning and execution.
- Monitor item data integrity within various procurement and supply chain systems and escalate issues when appropriate.
- Works with vendors and internal team members to qualify new products (parts).
- Coordinate vendor, RFQ and RFI process, in support of the procurement strategy and business goals.
- Collaborate with the purchasing team and other internal stakeholders to conduct thorough RFPs and provide analysis on vendor submittals.
- Pull data to support the evaluation process of vendor performance.
- Partner with leadership to preform benchmark analysis to identify potential cost gaps and risk across commodities.
- Align strategy and tactical plans on product transitions with Operations, Finance, and Safety.
- Assist with the communication to stakeholders on introduction, modification, or discontinuation of products including transition of part numbers, the use of inventory and ordering expectations.
- Assist leadership with oversite of project tasks to support completion of initiatives through clear communication of expectations and escalating issues to leadership when they arise.
- Provide data and analysis to support re-negotiations of business and/or service agreements.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Provide training and guidance to Midco team members on department processes and policy as needed.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- Bachelor’s degree in business or related field or equivalent experience required.
- 2 years minimum purchasing or supply chain experience required.
- Advance knowledge of Microsoft Excel required.
- Intermediate to advanced knowledge of parts management methodology. Strong understanding of Microsoft ERP preferred.
- Six Sigma/ Lean certification or exposure to these methodologies preferred.
- Telecommunications experience preferred.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is quiet.
- Required to periodically travel to other Midcontinent locations, supplier locations, and trade and industry shows.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/9/24
Dakota State University, a trailblazer in technological innovation and academic excellence, is seeking a dynamic and experienced leader to serve as Vice President for Institutional Advancement for Dakota State University.
Reporting directly to the University President and holding a seat on the President’s Cabinet, the VP serves as the chief executive officer of the Dakota State University Foundation. Leading with strategic foresight, the Vice President will play a pivotal role in advancing the Foundation’s fundraising efforts, providing strategic leadership, and cultivating relationships with donors, alumni, and stakeholders.
Key Responsibilities:
- Lead and execute the current campaign, focusing on capital improvements, scholarship support, academic programs, and endowment growth.
- Develop and maintain strategic partnerships with key donors, expanding and diversifying our donor base to ensure ongoing support for DSU’s initiatives.
- Cultivate a culture of philanthropy within the university and its community through engaging events and initiatives.
- Provide transparent financial reporting to senior leadership and the Board of Trustees, ensuring accountability and alignment with organizational goals.
- Lead and manage the Foundation’s fundraising team, providing guidance, support, and mentorship to ensure success.
Qualifications:
- Bachelor’s degree required, with a preference for a master’s degree, in a related field such as nonprofit management, fundraising, business administration.
- At least 7 years of advancing experience in fundraising, with a proven track record in leadership positions involving major gift solicitation, campaign oversight, donor relationship management, and team leadership.
- Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate staff, volunteers, and donors.
- Proven track record of securing major gifts from individuals, corporations, and foundations.
- Demonstrated financial acumen and budget management skills.
- Genuine passion for community engagement and advancing the mission of the Dakota State University Foundation.
- Strategic thinker with the ability to develop and implement innovative fundraising strategies to achieve organizational goals.
- Knowledge of best practices in fundraising, donor stewardship, and nonprofit management.
- Experience working in higher education or a related field is highly desirable.
- Candidates must be authorized to work in the U.S., as sponsorship is not available for this position.
Benefits:
- Flexible benefits package – health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account.
- South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service.
- Paid time off – full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays.
- Reduced tuition for education.
- Professional liability coverage
- Paid family leave
How to Apply:
DSU accepts applications through an on-line employment site. To apply, visit https://yourfuture.sdbor.edu Please submit a cover letter, resume, unofficial transcripts, and a list of at least three references.
Applications will begin to be reviewed immediately and continue until the position is filled.
About Dakota State University:
In addition to the exciting professional opportunities at Dakota State University, employees will have the privilege of enjoying the benefits of Madison, South Dakota. Nestled in the heart of the state, Madison offers a unique blend of small-town charm and modern amenities, creating an ideal environment for work-life balance.
The city boasts a range of recreational activities, from picturesque parks to outdoor events, fostering a sense of community engagement and well-being. Madison’s scenic landscapes and proximity to nearby lakes provide ample opportunities for outdoor enthusiasts, whether it be fishing, hiking, or simply enjoying the beauty of the great outdoors.
Madison’s location within South Dakota provides easy access to larger cities, cultural events, and regional attractions. Madison is only a short 50 minute drive from South Dakota’s largest city, Sioux Falls.
Equal Employment Opportunity:
DSU is committed to equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Applicants with disabilities are invited to identify any necessary accommodations required in the application process. E-Verify, EOE.
- Full Time
- Immediately
- $125,700 - $157,100 Year
- 820 N Washington Ave, Madison, SD 57042
- 5/8/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
JOB PURPOSE:
Oversee a team of GIS analysts who help to inform users across the enterprise on a variety of elements and present complex data analyses in an easy-to-understand format. The GIS analytics team led by the manager is responsible for maintaining/upgrading the web-based GIS platform, various integrations with other systems, deploying web applications, and analyzing complex phenomena to enable stakeholders to make the best decisions.
KEY FUNCTIONS:
- Manage GIS analyst staff to ensure quality and efficiency of work.
- Build talent within the GIS team by educating team members on analysis best practices and continuous improvement.
- Delegate tasks to analysts and ensure timely results.
- Provide expert level support of GIS applications and build and maintain GIS databases.
- Learn, teach, and implement new GIS technologies.
- Analyze spatial relationships to help assist decision makers across the enterprise.
- Create and maintain GIS standards that balance efficiency and quality.
- Deploy web-based GIS maps and applications on internally hosted GIS Portal that are simple and intuitive for the end-users.
- Collaborate on complex projects with internal teams as well as support work with outside contractors to bring projects to completion.
- Integrate GIS data and applications with other Midco systems.
- Maintain and develop data quality and organization standards as well as keep relevant documentation updated.
- Maintain an expert level understanding of GIS concepts and terms.
- Communicate GIS concepts to non-GIS personnel.
- Support ongoing data development and special analysis for telecommunication projects.
- Collaborate with other departments to understand their requirements and provide them with the best possible output.
- Edit, manipulate, and maintain geographic data using GIS software.
- Support access network design team with analysis, tools, and scripts to increase efficiency and accuracy.
- Participate in all phases of a project’s life cycle. Document project activity, communication, schedules and progress.
- Acquire and integrate data from various resources, industry sources, agencies, and vendors.
- Support ongoing data development and special analysis for telecommunication projects.
- Provide weekly, monthly, and annual reports.
- Support project schedules, meetings, and resources effectively.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Create a great work culture that values innovation and strategic thinking.
- Develop and direct staff, by carrying out the essential elements of company and departmental standards, policies and procedures, and by creating a positive work environment.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Maintain regular attendance to be available for your team and as required by your position.
- Be available to provide assistance to team members outside of normal business hours as necessary.
- Participate in the evaluation of tools and creation of customized methodologies and applications.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Serve as a positive mentor by supporting team members in their professional and technical career development.
- Function as an effective team member while supporting the efforts, strategies, initiatives, and projects of other departments.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
- Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Possess strong problem-solving, critical-thinking, and decision-making skills while using good judgment.
- Multi-task without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer, and leadership.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- GIS technology degree required.
- Master’s degree is preferred.
- Minimum five years of experience in the GIS field using Esri products is required.
- 3+ years of experience analyzing data is required.
- Minimum 3 years of management experience is preferred.
- Extensive working knowledge with GNSS data collection, GIS principles and methodologies is preferred.
- Experience in the broadband field is preferred.
- Experience in scripting languages preferred (Python, SQL, etc.).
WORK ENVIRONMENT AND PHYSICAL AND MENTAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Be available to travel to locations across Midco’s service footprint.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/7/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
Excellent opportunity to join our award-winning customer service team as a full-time Customer Experience Specialist!
- Work-from-home positions with all computer and phone equipment provided!
- Living within a 60-mile radius of Mitchell required.
- Bilingual Spanish speaking differentials available.
- Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
- 5%-15% shift differentials may be available.
- Paid training.
- Excellent benefits package including medical, dental, vision, PTO, and FREE Midco TV and internet, and more!
https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.
JOB PURPOSE:
This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Handle customer service calls ranging from billing questions and payments to troubleshooting data or video products and services. Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to troubleshoot and update customer accounts accordingly. Provide an exceptional customer experience by building rapport, expressing empathy, and effectively and accurately resolving customer questions and concerns.
KEY FUNCTIONS:
- Connect with customers to troubleshoot and resolve phone, cable, and internet services.
- Resolve customer issues and relieve concerns regarding billing.
- Answer questions and educate on services and features.
- Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
- Record customer transactions accurately by dispositioning each contact.
- Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
- Prepare work orders for customer-related issues which may include but are not limited to a variety of service changes and trouble calls.
- Follow up with customers in a timely manner when necessary.
- Support Field Support Technicians by answering questions, troubleshooting, order entry, and documentation during install and trouble call service appointments.
- Serve as Midco’s professional representative when communicating with customers in every channel.
- Train as requested to develop and broaden skill sets and to support customer demand.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer service functions and other areas of responsibility.
- Apply a positive customer service attitude in interactions with all internal and external customers.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Make providing an exceptional customer experience a daily focus.
- Embrace the culture of empowerment to do the right thing for our customers.
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- Customer service experience preferred.
- Position titles and compensation changes will be assigned based upon of Midco’s Customer Experience training program.
- Basic typing and email skills required.
- Comfortable using technology including the internet and applications.
- Exceptional communication skills, both verbal and written.
- Ability to adapt and excel in a fast-paced work environment.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Inbound call center environment wearing a headset.
- Must remain at workstation for long periods of time.
- Extremely time sensitive in order to meet customer demand.
- Heavy keyboard/mouse usage required with repetitive movements.
- Employees may be required to work in excess of 40 hours per week.
- Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Mitchell, SD 57301
- 5/7/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
JOB PURPOSE:
Lead network implementation and engineering field trials in Midco’s production network. Provides MOPs and standard configurations for use by other teams. Assists with network design and troubleshooting of complex network issues not resolved in Tier 1/2 support.
KEY FUNCTIONS:
- Actively manage the design and maintenance of the Midco network. This includes, but is not limited to: LAN, WAN, and MAN networks, routers, switches, and optical shelves.
- Execute MOPs to implement network changes.
- Working knowledge of BGP, OSPF, ISIS, TCP/IP, OSI Model, Multicast, SNMP, and other commonly used networking standards and protocols.
- Collaborate across engineering teams to meet business goals.
- Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
- Ensure proactively that the Midco network is secure from outside attack or penetration.
- Proactively plan for future capacity and execute related action plans.
- Work independently on large projects to augment networks, drive network standardization.
- Share in-depth knowledge of the Midco network and its components within team.
- Engage vendors to assist in testing new products and troubleshooting network issues.
- Ensure viable disaster recovery and back up plans are in place for all network elements.
- Propose development of system utilities and tools to enhance network performance metrics visibility.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance and to arrive to work on time as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision, and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
Network Engineer I-Architecture:
- Associate’s degree in related industry and/or equivalent work experience required.
- Minimum 7 years of network engineering experience required. Previous experience in telecommunications industry preferred.
- CCNA or JNCIA required.
Network Engineer II-Architecture:
- Associate’s degree in related industry and/or equivalent work experience required.
- Minimum 9 years of network experience. Previous experience in telecommunications industry preferred.
- CCNP certification required.
Network Engineer III-Architecture:
- Bachelor’s degree in related industry and/or equivalent work experience required.
- Minimum 11 years of network experience required.
- CCNP or JNCIP certification required.
Network Engineer IV-Architecture:
- Bachelor’s degree in related industry and/or equivalent work experience required.
- Minimum 13 years of network experience. Previous experience in telecommunications industry preferred.
- CCNP or JNCIP certification required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/7/24
![Veterans Wanted! Veterans Wanted!](https://rhw-static-assets.s3.amazonaws.com/images/vhw-flag-v2.png)
JOB PURPOSE:
The Centralized Business Account Executive partners with business owners to understand their technology needs and provide creative solutions to drive revenue growth. In this role, you will be responsible for develop relationships with new and existing business, drive sales, and provide the best customer experience possible.
KEY FUNCTIONS:
- Manage a portfolio of accounts and develop new business opportunities through inbound-outbound calls, emails, and chats.
- Retain customers by understanding their concerns and develop solutions to maintain their business.
- Leverage multiple systems and tools to complete the sales process.
- Research client’s current and future technology needs to support business objectives and goals.
- Execute sales strategies and best practices to achieve revenue targets.
- Collaborate with cross-functional teams to ensure customer satisfaction by delivering qualified solutions that meets the client’s needs.
- Maintain accurate records of sales activities and customer interactions.
- Accurately complete sales order for fulfillment team for installations next steps.
- Stay up to date with industry trends and best practices.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- 1+ years of experience in inside sales or account management preferred.
- Proven track record of success providing excellent customer service.
- Excellent communication skills to collaborate with clients and other internal teams.
- Ability to work independently and as part of a team.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- This is a role requires using technology and at a workstation for extended periods of time.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 4/30/24
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