JOB PURPOSE:

The Technical Facilities Engineer is a critical role for maintaining Midco’s facilities. This position is responsible for planning, building, coordinating, and maintaining the technical facilities portfolio and helps keep Midco as a leading internet service provider in the Midwest.

KEY FUNCTIONS:

• Ensure that structures are physically sound and capable of supporting the electronic equipment housed within it. Facility must meet all local, state and federal codes.
• Confirm that facilities have sufficient cooling and heating to keep the temperature at an acceptable and constant range at all times and in all areas of the facility and within racks.
• Ensure that buildings have sufficient available power including Generator and UPS loads. The electrical system needs to be stable and conditioned with proper grounding and surge suppression.
• Confirm that the correct power is available to support new equipment as it is installed.
• Ensure buildings have the proper security in place to prevent unauthorized access and is well lit.
• Budget, design, and manage projects related to technical facilities.
• Ensure facilities have sufficient means for suppression of fires.
• Manage the installation of racks and raceway.
• Develop, expand and improve the existing procedures and practices to continually incorporate the latest findings, highest standards and best practices in the telecommunications industry.
• Work closely with the NOC to ensure critical parameters are being monitored by the NOC.
• Provide training to those that manage the day-to-day operation of the sites and those that work at the sites on all relevant systems.
• Perform technical facility site audits.
• Manage vendor relationships relating to facilities management. This includes, but is not limited to electrical, UPS, HVAC, generators, plumbing, snow removal, lawn care, garbage service, security service, and parking lot maintenance.
• Communicate clearly and regularly with the Technical Facilities Manager regarding any potential or outstanding problems or issues.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor’s degree in engineering or equivalent technical degree or experience required.
• Minimum of five years’ experience in technical facilities or commercial building construction field required.
• Working knowledge of HVAC, UPS, and generators required.
• Applicable knowledge of NEC, OSHA, NFPA and other safety codes required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Are you someone that likes to work with your hands? Do you enjoy being outside? Are you a problem solver that works well independently? If you are ready to start a new career, we have the job for you! Become a Maintenance Tech at Midco!

We will teach you how to perform preventive maintenance and to repair to the services on Midco’s regional network. What does that really mean? You’ll learn how to troubleshoot, repair and maintain the technology that provides internet, tv and phone services to our customers.

Not only will you have one of the coolest jobs in town, but you will also receive free & discounted internet and cable tv; competitive benefits & pay; annual bonus; and progressive career opportunities with pay increases! And if that wasn’t enough, our Maintenance Techs drive a company vehicle and wear provided company clothing!

JOB PURPOSE:

Perform preventive service and maintenance to Midco’s regional network.

Position leveling will be assigned congruent to experience and training.

Maintenance Technician Career Progression

KEY FUNCTIONS:

• Perform preventive maintenance and repair to services on Midco’s regional network.
• Sweep and balance the regional network to detect and/or correct imperfections.
• Identify areas in need of service and repair including, but not limited to adjustment and alignment of equipment used for signal processing, amplification, and transmission.
• Take appropriate preventive measures to repair and maintain the regional network in customer homes and commercial property from the Headend.
• Demonstrate proficiency in and working knowledge of several areas of network systems; recognize deviations and distinguish them from accepted practices.
• Repair and maintain equipment, network systems and all components.
• Ensure that all documentation is timely and accurate and in compliance with FCC and company regulations.
• Troubleshoot and repair ingress and egress problems in the regional network including, but not limited to transmission levels, signal loss, off-air interference and equipment failures.
• Maintain signal performance by proactively testing the network on a regular basis.
• Install, maintain and repair power supplies and provide splicing and activation of the regional network.
• Provide technical support and guidance by assisting with the resolution of installation or service problems encountered at customer sites.
• Install and disconnect video, internet, and telephone services in customer homes and commercial property as needed.
• Repair and/or wire cable from poles/pedestals into customer homes and commercial property; wire additional outlets as needed.
• Complete Midco First Time Right certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
• Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
• Be ready, willing, and able to travel.
• Produce timely and accurate daily and monthly reports.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multitask and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
• Identify opportunities for improvement while creating and implementing viable solutions.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• HS diploma or GED required.
• Minimum 1 years installing & troubleshooting broadband services.
• Employees will be assigned a level congruent to their experience and training. See above.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
• The noise level in the work environment is moderate to loud.
• While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to climb poles, ladders, and other structures with proper equipment.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.