JOB PURPOSE:

Oversee a team of GIS analysts who help to inform users across the enterprise on a variety of elements and present complex data analyses in an easy-to-understand format.  The GIS analytics team led by the manager is responsible for maintaining/upgrading the web-based GIS platform, various integrations with other systems, deploying web applications, and analyzing complex phenomena to enable stakeholders to make the best decisions. 

KEY FUNCTIONS:

• Manage GIS analyst staff to ensure quality and efficiency of work.
• Build talent within the GIS team by educating team members on analysis best practices and continuous improvement.
• Delegate tasks to analysts and ensure timely results.
• Provide expert level support of GIS applications and build and maintain GIS databases.
• Learn, teach, and implement new GIS technologies.
• Analyze spatial relationships to help assist decision makers across the enterprise.
• Create and maintain GIS standards that balance efficiency and quality.
• Deploy web-based GIS maps and applications on internally hosted GIS Portal that are simple and intuitive for the end-users.
• Collaborate on complex projects with internal teams as well as support work with outside contractors to bring projects to completion.
• Integrate GIS data and applications with other Midco systems.
• Maintain and develop data quality and organization standards as well as keep relevant documentation updated.
• Maintain an expert level understanding of GIS concepts and terms.
• Communicate GIS concepts to non-GIS personnel.
• Support ongoing data development and special analysis for telecommunication projects.
• Collaborate with other departments to understand their requirements and provide them with the best possible output.
• Edit, manipulate, and maintain geographic data using GIS software.
• Support access network design team with analysis, tools, and scripts to increase efficiency and accuracy.
• Participate in all phases of a project’s life cycle. Document project activity, communication, schedules and progress.
• Acquire and integrate data from various resources, industry sources, agencies, and vendors.
• Support ongoing data development and special analysis for telecommunication projects.
• Provide weekly, monthly, and annual reports.
• Support project schedules, meetings, and resources effectively.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Create a great work culture that values innovation and strategic thinking.
• Develop and direct staff, by carrying out the essential elements of company and departmental standards, policies and procedures, and by creating a positive work environment.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Maintain regular attendance to be available for your team and as required by your position.
• Be available to provide assistance to team members outside of normal business hours as necessary.
• Participate in the evaluation of tools and creation of customized methodologies and applications.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Serve as a positive mentor by supporting team members in their professional and technical career development.
• Function as an effective team member while supporting the efforts, strategies, initiatives, and projects of other departments.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Possess strong problem-solving, critical-thinking, and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer, and leadership.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• GIS technology degree required.
• Master’s degree is preferred.
• Minimum five years of experience in the GIS field using Esri products is required.
• 3+ years of experience analyzing data is required.
• Minimum 3 years of management experience is preferred.
• Extensive working knowledge with GNSS data collection, GIS principles and methodologies is preferred.
• Experience in the broadband field is preferred.
• Experience in scripting languages preferred (Python, SQL, etc.).

WORK ENVIRONMENT AND PHYSICAL AND MENTAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Be available to travel to locations across Midco’s service footprint.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

The Technical Facilities Engineer is a critical role for maintaining Midco’s facilities. This position is responsible for planning, building, coordinating, and maintaining the technical facilities portfolio and helps keep Midco as a leading internet service provider in the Midwest.

KEY FUNCTIONS:

• Ensure that structures are physically sound and capable of supporting the electronic equipment housed within it. Facility must meet all local, state and federal codes.
• Confirm that facilities have sufficient cooling and heating to keep the temperature at an acceptable and constant range at all times and in all areas of the facility and within racks.
• Ensure that buildings have sufficient available power including Generator and UPS loads. The electrical system needs to be stable and conditioned with proper grounding and surge suppression.
• Confirm that the correct power is available to support new equipment as it is installed.
• Ensure buildings have the proper security in place to prevent unauthorized access and is well lit.
• Budget, design, and manage projects related to technical facilities.
• Ensure facilities have sufficient means for suppression of fires.
• Manage the installation of racks and raceway.
• Develop, expand and improve the existing procedures and practices to continually incorporate the latest findings, highest standards and best practices in the telecommunications industry.
• Work closely with the NOC to ensure critical parameters are being monitored by the NOC.
• Provide training to those that manage the day-to-day operation of the sites and those that work at the sites on all relevant systems.
• Perform technical facility site audits.
• Manage vendor relationships relating to facilities management. This includes, but is not limited to electrical, UPS, HVAC, generators, plumbing, snow removal, lawn care, garbage service, security service, and parking lot maintenance.
• Communicate clearly and regularly with the Technical Facilities Manager regarding any potential or outstanding problems or issues.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor’s degree in engineering or equivalent technical degree or experience required.
• Minimum of five years’ experience in technical facilities or commercial building construction field required.
• Working knowledge of HVAC, UPS, and generators required.
• Applicable knowledge of NEC, OSHA, NFPA and other safety codes required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Work from home options after training. Free Midco internet and TV starting day 1! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday.  

JOB PURPOSE:

Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market.

KEY FUNCTIONS: 

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell and up sell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Actively participate in team efforts to support and establish exceptional customer experiences.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership
• Identify opportunities for improvement while creating and implementing viable solutions for customers.
• All employees are required to actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• High school diploma or GED required.
• Bachelors in Marketing or Business Administration preferred.
• At least 1 year of previous sales or relevant customer service/sales experience preferred.
• Ability to meet and exceed quota or goals.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Midco

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer service and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network, phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.

JOB PURPOSE:

Project manage multiple customer projects simultaneously while being accountable for successful implementation, billing commencement and overall customer satisfaction.  Success in this position requires serving as the single point of contact (POC) to the customer, coordinating across multiple groups and systems, professional and effective communication, timeline and critical task management, validating accuracy of all work completed, ongoing customer interaction and superior organizational skills. 

KEY FUNCTIONS:

• Effectively and efficiently project manage all business customer contracts, taking full responsibility for the customer experience from the time a contract is signed to service installation and billing commencement and verification.  
• Review and fulfill contracts for basic services with accuracy, ensuring compliance with current rate card, company policy and regulatory requirements. 
• Coordinate site surveys, installs, and other customer onboarding activities ensuring customers clearly understand project status throughout all phases, including outstanding, pending and completed tasks.  
• Meet or exceed defined key performance indicators (KPIs).  
• Facilitate customer relocations, renewals and service changes as they occur. 
• Partner with Account Executives to ensure we deliver a superior customer experience for all customers. 
• Proactively contact customers following installation to ensure customer satisfaction. 
• Proactively offer bill review assistance to all customers adding new services to ensure full understanding of monthly recurring charges, taxes and fees. 
• Ensure all special provisions, requests and instructions are recorded and executed per the signed contract. 
• Provide assistance and training to other team members. 
• Document customer interactions in a timely manner according to company and departmental policies and procedures. 
• Assist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned. 
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Actively follow Midco policies and procedures

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Collaborate effectively with internal and external customers and vendors to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Execute the essential elements of company and departmental standards, policies and procedures while creating a positive work environment.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Utilize CRM to execute essential functions and maintain a general understanding of sales activity. 
• Support the mission, vision, and values of Midco. 
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality to all of your work and interactions. 
• Maintain a positive work atmosphere by acting and communicating in a manner that builds positive relationships with client, team-members and leadership 
• Perform other duties as assigned. 

EXPERIENCE AND EDUCATION:

• Bachelor’s Degree or related work experience required.   
• Three years of customer service experience required.  
• One year of telecommunications industry experience preferred. 
• One year of project management experience preferred with proven success organizing complex information and managing multiple priorities simultaneously in a dynamic environment across various locations.
• Experience with MS Office, including Word, Excel & Outlook required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.  
• The noise level in the work environment is low to moderate.  
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:  

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
 

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.  

JOB PURPOSE:

Design, develop, customize, and maintain the Microsoft Dynamics 365 Finance and Operations Platform.

KEY FUNCTIONS:

Execute

• Develop, maintain and test software systems (websites, applications and API) with minimal support and guidance.
• Continuously improve time estimation skills while delivering efficient and reliable code.
• Participate in software design and requirement gathering process.
• Write original program code based on defined specifications.

Build talent

• Be eager and proactive to learn and actively seek out opportunities to receive and provide feedback to support individual and team growth and development
• Leverage the training resources that Midco has to offer.
• Possess up-to-date knowledge of technological developments in the industry.
• Conduct code reviews and guide junior developers to improve quality and consistency.
• Provide mentoring to more junior developers on the team.

Demonstrate business acumen

• Have a desire to understand the business and the part our software plays in making it successful.
• Develop empathetic, user-centric solutions that enable our users to accomplish their work most effectively and efficiently.
• Using data to design, provide knowledgeable solutions that best meet the needs of the business.
• Resolve complex problems and requests using general knowledge of Midco IT systems and business rule/processes.

Innovate

• Possess up-to-date knowledge of technological developments in the industry and the willingness to learn more.
• Identify opportunities to use these technologies and present those ideas to peers and leadership.
• Make good technical decisions that provide creative solutions to solve business challenges.
• Collaborate with developers to define and implement team processes and coding standards.

Agility

• Be open and willing to adapt to changing direction and business priorities to best support the overall needs of our business and customers.

Think strategically

• Hone skills to understand the business rules behind the requirements to develop solutions that meet and exceed our business goals and priorities.

Demonstrate courage

• Recognize and utilize opportunities to share ideas with peers and leadership on how we can improve and innovate our software solutions.

Collaborate across boundaries

• Build relationships with other departments to better understand and empathize with the needs of the business and the challenges that they face.
• Actively participate in agile development process.
• Collaborate with other IT teams (Server Admins, Data Engineering and other Development teams) to configure and develop custom applications.
• Modify program code to correct errors or enhance an existing program’s capacity.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Provide comprehensive support to achieve resolution to outstanding problems or issues.
• Compile timely, comprehensive, and accurate documentation and or reports, as requested.
• Demonstrate the ability to work both independently and as a team member.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Software Developer I:

• Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 1 years for programming or front end development experience.
• 1 year programming experience in .NET, C# and/or ASP.NET is preferred.
• 1 year front-end development experience in HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is preferred.
• 1+ years of D365 F&O development experience is preferred.
• General knowledge of Webservices such as RESTAPI, JSON or SOAP.
• General knowledge of databases, preferably SQL or T-SQL.
• General knowledge of agile development and scrum processes.

Software Developer II:

• Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 3 years for programming or front end development experience.
• 3 years programming experience in .NET, C# and/or ASP.NET is required.
• 3 years front-end development experience in ReactJS, HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is required.
• 2+ years of D365 F&O development experience is preferred.

Experience preferred with:

Webservices such as RESTAPI, JSON or SOAP.

• Databases, preferably SQL or T-SQL.

• Agile development and scrum processes

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

Join our award-winning customer service team as a full-time Customer Experience Specialist.

• Work-from-home positions available with all computer and phone equipment provided!
• Living within a 60-mile radius of Sioux Falls required.
• Bilingual Spanish speaking differentials available.
• Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
• 5%-15% shift differentials may be available.
• Paid training.
• Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!

https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.

JOB PURPOSE:

This is your opportunity to be part of Midco – a leader in communications and technology!  As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.

Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Handle customer service calls ranging from billing questions and payments to troubleshooting data or video products and services. Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to troubleshoot and update customer accounts accordingly. Provide an exceptional customer experience by building rapport, expressing empathy, and effectively and accurately resolving customer questions and concerns.

KEY FUNCTIONS:

• Connect with customers to troubleshoot and resolve phone, cable, and internet services.
• Resolve customer issues and relieve concerns regarding billing.
• Answer questions and educate on services and features.
• Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
• Record customer transactions accurately by dispositioning each contact.
• Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
• Prepare work orders for customer-related issues which may include but are not limited to a variety of service changes and trouble calls.
• Follow up with customers in a timely manner when necessary.
• Support Field Support Technicians by answering questions, troubleshooting, order entry, and documentation during install and trouble call service appointments.
• Serve as Midco’s professional representative when communicating with customers in every channel.
• Train as requested to develop and broaden skill sets and to support customer demand.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer service functions and other areas of responsibility.
• Apply a positive customer service attitude in interactions with all internal and external customers.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Make providing an exceptional customer experience a daily focus.
• Embrace the culture of empowerment to do the right thing for our customers.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required.
• Customer service experience preferred.
• Position titles and compensation changes will be assigned based upon of Midco’s Customer Experience training program.
• Basic typing and email skills required.
• Comfortable using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Inbound call center environment wearing a headset.
• Must remain at workstation for long periods of time.
• Extremely time sensitive in order to meet customer demand.
• Heavy keyboard/mouse usage required with repetitive movements.
• Employees may be required to work in excess of 40 hours per week.
•  Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.

ABOUT MIDCO: 

Midco:  

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.  

• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.

• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.  

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more 

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

The Sourcing Coordinator will be the liaison for cross functional teams in the execution of the different phases of the product (part) life cycle to support Midco’s strategic initiatives. You will help the organization achieve its goals through finding sourcing solutions for products at the ideal cost and quality. You will also find yourself analyzing data in your pursuit to identify potential areas for improvement for the organization.

TEAM MISSION:

Safety and efficiently provide parts and services at ideal cost, quality, time, and place while cultivating strong relationships with our team members, customers, and partners.

KEY FUNCTIONS:

• Manage data throughout the part life cycle to include item creation, attributes, and end of life planning and execution.
• Monitor item data integrity within various procurement and supply chain systems and escalate issues when appropriate.
• Works with vendors and internal team members to qualify new products (parts).
• Coordinate vendor, RFQ and RFI process, in support of the procurement strategy and business goals.
• Collaborate with the purchasing team and other internal stakeholders to conduct thorough RFPs and provide analysis on vendor submittals.
• Pull data to support the evaluation process of vendor performance.
• Partner with leadership to preform benchmark analysis to identify potential cost gaps and risk across commodities.
• Align strategy and tactical plans on product transitions with Operations, Finance, and Safety.
• Assist with the communication to stakeholders on introduction, modification, or discontinuation of products including transition of part numbers, the use of inventory and ordering expectations.
• Assist leadership with oversite of project tasks to support completion of initiatives through clear communication of expectations and escalating issues to leadership when they arise.
• Provide data and analysis to support re-negotiations of business and/or service agreements.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Provide training and guidance to Midco team members on department processes and policy as needed.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• Bachelor’s degree in business or related field or equivalent experience required.
• 2 years minimum purchasing or supply chain experience required.
• Advance knowledge of Microsoft Excel required.
• Intermediate to advanced knowledge of parts management methodology. Strong understanding of Microsoft ERP preferred.
• Six Sigma/ Lean certification or exposure to these methodologies preferred.
• Telecommunications experience preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is quiet.
• Required to periodically travel to other Midcontinent locations, supplier locations, and trade and industry shows.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

Deliver high quality creative service to advertising customers through project management, copywriting, scripting, planning story boards and  gathering creative elements.

KEY FUNCTIONS:

• Manage the customer transition from point of sale to the production process and into an ongoing service relationship.
• Serve as the point of contact for customers and project management of the Production process.
• Partner with the Production and Sales Teams to provide creative direction.
• Lead brainstorming sessions to develop television commercial concepts and digital advertising that will effectively meet the customer’s needs.
• Manage storyboard creation and the script writing process; gather creative elements including logos, props, voice and acting talent.
• Present new creative concepts, campaigns and completed commercials to customers with energy and persuasiveness.
• Recognize and respect the time of customers ensuring that client meetings, shoots and revisions are well coordinated and timed.
• Provide new and original ideas to meet our customers’ diverse requirements.
• Understand assigned customer’s individual contracts and proactively ensure their expectations are met.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Be willing to advance personal knowledge of programs and techniques through tutorials, on-site and off- site training opportunities.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High School diploma or GED.
• Bachelor’s degree in journalism, television production, advertising or equivalent is preferred.
• Knowledge of digital advertising preferred.
• Three to Five years of experience in television production, advertising or marketing is required.
• Advertising copy writing preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or The employee must occasionally lift and/or carry loads of up to 30 lbs.
• The noise level in the work environment is moderate to loud.
• In-person visits to a customer’s place of business are normal in the performance of this job. Specific abilities required include accessing a customer's place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

Lead network implementation and engineering field trials in Midco’s production network. Provides MOPs and standard configurations for use by other teams.  Assists with network design and troubleshooting of complex network issues not resolved in Tier 1/2 support.

KEY FUNCTIONS:

• Actively manage the design and maintenance of the Midco network. This includes, but is not limited to: LAN, WAN, and MAN networks, routers, switches, and optical shelves.
• Execute MOPs to implement network changes.
• Working knowledge of BGP, OSPF, ISIS, TCP/IP, OSI Model, Multicast, SNMP, and other commonly used networking standards and protocols.
• Collaborate across engineering teams to meet business goals.
• Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
• Ensure proactively that the Midco network is secure from outside attack or penetration.
• Proactively plan for future capacity and execute related action plans.
• Work independently on large projects to augment networks, drive network standardization.
• Share in-depth knowledge of the Midco network and its components within team.
• Engage vendors to assist in testing new products and troubleshooting network issues.
• Ensure viable disaster recovery and back up plans are in place for all network elements.
• Propose development of system utilities and tools to enhance network performance metrics visibility.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance and to arrive to work on time as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision, and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.      
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Network Engineer I-Architecture:

• Associate’s degree in related industry and/or equivalent work experience required. 
• Minimum 7 years of network engineering experience required. Previous experience in telecommunications industry preferred. 
• CCNA or JNCIA required. 

Network Engineer II-Architecture:

• Associate’s degree in related industry and/or equivalent work experience required.
• Minimum 9 years of network experience. Previous experience in telecommunications industry preferred.
• CCNP certification required.

Network Engineer III-Architecture: 

• Bachelor’s degree in related industry and/or equivalent work experience required. 
• Minimum 11 years of network experience required. 
• CCNP or JNCIP certification required. 

Network Engineer IV-Architecture: 

• Bachelor’s degree in related industry and/or equivalent work experience required. 
• Minimum 13 years of network experience. Previous experience in telecommunications industry preferred. 
• CCNP or JNCIP certification required. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:   

Midco:  

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:   

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.