Midco Sports showcases a wide array of sporting events and syndicated sports programming reaching thousands of fans. The Midco Sports team produces highly professional broadcasts that connect fans with their favorite teams and sporting events. If you have a passion for sports, and a strong desire to deliver highly quality sports content to the living rooms of our customers, consider one of our exciting opportunities!

Shader

• Shades cameras during live game and uses equipment to verify that the light levels and coloring meet specifications.

• On-the-job-training provided by the Engineer.

Audio 2

• Assistant to Audio 1, the primary audio operator. Participates in setup and troubleshooting technical issues during game.

• One year experience on Cal Rack and Avid Audio systems.

Replay

• Operates EVS, Dyno and DNF controls for in-game highlights and replays.

• One year experience on Dyno and EVS controls.

Chyron 1

• Creates team, statistics, and Midco SN graphics using the Chyron system. Proof all graphics prior to sending to Technical Director.

• One year experience operating a Chyron system and Photoshop software.

Chyron 2

• Assists Chyron 1 by accurately providing accurate recent statistical information.

• Experience operating a Chyron system and Photoshop software.

Chyron 3

• Operates the Scorebug with a high level of accuracy and attention to detail to ensure the score, timeouts, etc. are accurate.

• Some experience operating a Chyron system and Photoshop software.

Time-Out Coordinator

• Works closely with Producer and game officials to ensure breaks run on schedule.

• On-the-job training provided by the Producer.

Grip/Utility

• Responsible for handling cables for the floor camera operators.

• On-the-job training provided.

Parabolic

• Responsible for running the parabolic microphone.

• On-the-job training provided.

Studio Tech

• Assists with audio, camera and graphics.

• One year experience with advertising or television production.

Sideline

• Responsible for sideline reporting during a game.

• One year experience with reporting.

Load-in-Crew

• Assists with equipment set-up prior to a game or event.

• On-the-job training provided by the Engineer.

Midco Sports is looking for candidates that can work in a fun, fast paced environment and have the flexibility to work nights and weekends. Positions may require the employee to occasionally lift and/or carry loads up to 70lbs and be exposed to outside weather conditions and loud noises. Crew House members are expected to Communicate effectively and professionally in all forms of communication with internal and external customers.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

The Centralized Business Account Executive partners with business owners to understand their technology needs and provide creative solutions to drive revenue growth. In this role, you will be responsible for develop relationships with new and existing business, drive sales, and provide the best customer experience possible.

KEY FUNCTIONS:

• Manage a portfolio of accounts and develop new business opportunities through inbound-outbound calls, emails, and chats.
• Retain customers by understanding their concerns and develop solutions to maintain their business.
• Leverage multiple systems and tools to complete the sales process.
• Research client’s current and future technology needs to support business objectives and goals.
• Execute sales strategies and best practices to achieve revenue targets.
• Collaborate with cross-functional teams to ensure customer satisfaction by delivering qualified solutions that meets the client’s needs.
• Maintain accurate records of sales activities and customer interactions.
• Accurately complete sales order for fulfillment team for installations next steps.
• Stay up to date with industry trends and best practices.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned

EXPERIENCE AND EDUCATION:

• High school diploma or GED required.
• 1+ years of experience in inside sales or account management preferred.
• Proven track record of success providing excellent customer service.
• Excellent communication skills to collaborate with clients and other internal teams.
• Ability to work independently and as part of a team.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• This is a role requires using technology and at a workstation for extended periods of time.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE: 

Manage and implement customer care activities to promote optimal customer service and retention by effectively leading and supporting customer care teams, efforts, and strategies.

KEY FUNCTIONS:

• Lead, develop and manage the technical customer service team in carrying out the essential elements of Midco’s standards, policies, and procedures; set attainable goals and objectives and follow through to successful completion.
• Develop and direct staff, by carrying out the essential elements of Business Customer Care strategy, standards, policies and procedures, and by creating and maintaining a positive work environment.
• Be available to team members to provide direction and communication.
• Coach team members on best practices to promote career development and increase customer satisfaction.
• Consistently monitor performance for quality and coaching opportunities.
• Actively set daily, monthly, and weekly goals designed to reach department expectations.
• Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems.
• Compile timely and accurate daily, monthly, and yearly reports as requested.
• Recognize individual and team contributions to encourage a positive work environment.
• Support Midco efforts to improve customer awareness and loyalty.
• Support Midco efforts to improve employee loyalty.
• Manage projects focused both on team efficiencies and customer satisfaction/effort improvement.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance to be available for your team and as required by your position.
• Be available to provide assistance to team members outside of normal business hours, as needed.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Function as an effective team member while supporting the efforts and concepts of other Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• Post-Secondary degree in a related field and/or equivalent experience strongly preferred.
• Two or more years of Call Center experience required.
• Previous customer service leadership experience in a call center environment is preferred.
• Previous supervisory leadership in a technical field preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may occasionally lift and/or carry loads of up to 30 lbs.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:  

Midco: 

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work: 

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.  

JOB PURPOSE:

Design, enhance, and maintain all aspects of the Midco Business Network.

KEY FUNCTIONS:  

• Engineer and design the Business Network to meet customer demand.
• Leads technical projects, upgrades, and deployments.
• Support, maintain and upgrade existing Business Network. Install new hardware to stay ahead of customer demand.
• Execute test plans to facilitate vendor selection for new Business product offerings.
• Develop MOPs and tools to ease the deployment of new service orders and network configurations.
• Evaluate new vendor hardware and software.
• Work on customer trouble tickets and resolve outages on the Business Network.
• Work with vendors for design, installation, configuration, and troubleshooting.
• Participate in an on-call rotation.
• Mentor intra/inter-departmental peers.
• Use knowledge and analytics to improve the Business network and processes.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Cisco hardware and software knowledge.
• Knowledge on packet capture setup and analysis.
• Working knowledge of MEF Standards.
• Working knowledge of network protocols and technologies including TCP/IP, OSI Model, IPv4, IPv6, SIP, IP Video, ACL’s, Spanning Tree, MP-BGP, OSPF, EIGRP, IS-IS, MPLS, MPLS-TE, L2VPN, L3VPN, H-QoS, SD-WAN and transport technologies.
• Working knowledge of network monitoring and management tools including, SolarWinds, AKIPS, WAE, NSO, NETCONF, YANG, syslog and telemetry.
• Must be able to travel when necessary.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Compile timely, comprehensive, and accurate reports as requested.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Train Technology Group personnel and other group members as necessary.
• Mentor new hires and existing staff as required.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Network Engineer I:

• Associate’s degree in related industry and/or equivalent work experience required.
• Minimum 7 years relevant experience required. Previous experience in telecommunications industry.
preferred.
• CCNA or JNCIA required.

Network Engineer II:

• Associate’s degree in related industry and/or equivalent work experience required.
• Minimum 9 years relevant experience required. Previous experience in telecommunications industry preferred.
• CCNA or JNCIA required.

Network Engineer III:

• Bachelor’s degree required and/or relevant experience required.
• Minimum 11 years relevant networking experience required. Previous telecommunication industry experience preferred.
• CCNP or JNCIP certification required.

Network Engineer IV:

• Bachelor’s degree required and/or relevant experience required.
• Minimum 13 years relevant networking experience required.
• CCNP or JNCIP certification required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:  

Midco: 

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work: 

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.  

Base wage + monthly sales incentive for selling Midco internet, TV, and phone services! Are you a friendly, outgoing person who enjoys being rewarded for your success? Midco continues to grow and seeks a motivated seller! Paid training is provided. Enjoy great perks, including free internet and TV, a monthly auto allowance, flexible hours, and stellar benefits! Apply today!

JOB PURPOSE:

Drive residential sales opportunities through door-to-door sales efforts and networking throughout the community to provide individual consumers with basic services such as telephone, internet, and cable TV. Residential Sales Associates will also network with apartment managers, local builders, insurance agents and realtors to drive referrals and increase sales.

KEY FUNCTIONS: 

• Work targeted sales campaigns through door-to-door efforts and networking within the community to drive results.
• Identify individual customer’s current and potential product needs and make recommendations. Increase the customers understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, phone and in an effort to sell and upsell to new and existing customers by going door-to-door within territory.
• Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
• Maintain and update turf management plan without assistance, able to work independently.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customer and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Follow up with customers in a timely manner, if necessary.
• Be patient and understanding in all customer interactions.
• Dress in a professional manner to positively represent Midco’s image throughout the community.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Travel to new and growing markets for sales campaigns.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Maintain regular attendance as required by your position.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated and detail-oriented approach toward work and all work projects.
• Possess strong problem solving and decision-making skills while using good judgement.
• Multitask without the loss of efficiency or composure.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Some college preferred.
• Sales or related experience preferred, but not required.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Team members may be required to frequently reach, lift and/or carry loads of approximately 15lbs., such as laptop, literature, and office essentials.
• In-person visits to customers’ residences are frequent in the performance of this job. Specific abilities required include accessing a customer's home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Employees may be required to be on feet walking up to or exceed 40 hours per week.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.