Your search resulted in 1659 "Administrative/Clerical" jobs in Sioux Falls, SD. Save Job SearchSave SearchSave Job Search: Administrative/Clerical
The Reception Specialist is responsible for handling and routing inbound telephone calls and emails to the appropriate employee promptly and accurately. The Reception Specialist is also responsible for handling walk-in traffic and ensuring it is directed to the proper staff. Their duties include:
- In Person Clients - Our Reception Specialist is the first person our clients see when they come to get their mail, so it is important to greet them with a smile and a friendly hello.
- Clients Calling In - When clients call, pull up their information both on the Master List and the Dashboard by using their PMB number.
- When clients receive vehicclient further instructions regarding where and when to forward them mailroom will bring them to the front office so reception can email the cthemesting further instructions regarding where and when to forward.
- Efficiently direct calls to the respective department Keep a record of phone calls to confirm calls were correctly received and handled.
- Maintain a pleasant demeanor when dealing with clients either in-person or on the telephone.
- Take payment information for mailboxes and vehicle registration.
- Complete mailbox checks for clients and charge them.
- Help process new client sign-ups
- Start the box close process.
- Social Media
- Create ads and captions for social media posts.
- Post ads 2-3 days per week
- Part Time
- Immediately
- 16.25 Hour
- 401 E 8th Street, Sioux Falls, SD 57103
- 6/2/24
We’re currently seeking to fill the role of CSR/Administrative Assistant to enhance our customer service operations. In this role you will be responsible for providing high quality customer service to our dealers and customers via phone and email as well when they visit our showroom. You will answer customer questions, enter orders and follow up with customers in a friendly and professional manner. You will build and maintain positive rapport with all new and established customers, as well as with co-workers.
Essential Functions:
~Address customer inquires promptly and courteously through phone, email, chat or in-person interactions
~Identify and resolve problems, complaints or escalations efficiently, forwarding calls as necessary
~Process parts orders, providing pricing and availability information while maintaining accurate records of transactions
~Assist shop floor staff in preparation of parts and shipments as needed
~Ensure all documentation, including parts books and service manuals are accurate and up to date and produce written and video instructions for aftermarket installs where possible
~Document customer interactions accurately in the company’s CRM system and generate reports on parts usage, service trends and customer feedback
~Relay customer feedback, suggestions or concerns to relevant departments for continuous improvement
~Develop a comprehensive understanding of company products or services to effectively address customer questions and provide guidance
~Perform general office tasks to contribute to the overall efficiency of the office
~Collaborate closely with sales staff and departments at manufacturing
~Uphold a professional and empathetic demeanor at all times to ensure positive enteractions
QUALIFICATIONS:
~Previous experience in customer service and/or administrative roles preferred.
~Excellent communication skills, both written and verbal
~Strong problem-solving abilities and a customer-focused mindset
~Proficiency Microsoft Office suite and/or CRM software.
~Ability to multi-task and prioritize tasks effectively
This position description is representative of the position as it currently exists. This description may be modified as needed. Essential functions and responsibilities of the position may change over time.
WAGE/BENEFITS:
~Starting at $20+/hr
~100% Health Insurance premium coverage
~IRA contributions matching up to 3%
~Paid holidays & vacation time off
~Casual dress work attire
- Full Time
- Immediately
- 25728 Cottonwood Ave, Sioux Falls, SD 57107
- 5/21/24
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