Helion's mission is to fully satisfy the world’s need for clean abundant energy, saving the planet from climate change and improving the well-being of humanity.
At Helion, every team member contributes to building a world where carbon-free electricity costs are low, raising the standard of living for every person on the planet.

Position Overview:
We are seeking a detail-oriented and reliable Remote Customer Service Representative to join our growing team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. This position requires strong communication skills, excellent problem-solving abilities, and the ability to work independently in a remote setting.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat with professionalism and efficiency.

• Provide accurate information about products, services, and company policies.

• Assist customers with order processing, account issues, and general inquiries.

• Document customer interactions and maintain detailed records.

• Escalate unresolved issues to appropriate departments for further investigation.

• Collaborate with team members to ensure smooth communication and issue resolution.

• Maintain a positive and empathetic attitude toward customers.

Qualifications:

• Proven experience in customer service, support roles, or a related field.

• Proficiency in Microsoft Office Suite and customer support software.

• Excellent communication skills with a customer-focused mindset.

• Strong problem-solving abilities with attention to detail.

• Ability to work independently while managing multiple tasks efficiently.

• Effective time management skills for remote collaboration.

• High school diploma or equivalent required; additional certifications are a plus.

Benefits:

• Hourly Rate: $25.00 per hour during training; $35.00 per hour thereafter.

• Flexible work hours to support work-life balance.

• $200 Sign-On Bonus.

• Comprehensive Benefits Package:

  • 401(k) Matching

  • Dental Insurance

  • Health Insurance

  • Paid Time Off

  • Parental Leave

  • Referral Program

  • Vision Insurance

If you are a dedicated and detail-oriented individual seeking a flexible remote opportunity, we encourage you to apply and become part of our forward-thinking team at Helion Energy.