Veterans Wanted!
Enterprise Rent-A-Car
  • Full Time
  • Immediately
  • East Elmhurst, NY
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Full Time Customer Service Representative - East Elmhurst, NY &

Enterprise Rent A Car

Founded in 1962 by Veteran WWII Navy Pilot Jack Taylor, Enterprise Car Sales is a service of the Enterprise Rent-A-Car brand, which is owned by Enterprise Holdings, the largest car rental company in the world. A pioneer in the concept of the haggle-free car-buying experience, Enterprise Car Sales has more than 130 locations nationwide.

The Car Sales Customer Service Representative will provide a high level of customer service and support to both internal and external customers. This person will have a split schedule at our East Elmhurst, NY and Hempstead, NY location. The Car Sales Customer Service Representative is also responsible for helping support the Finance and Sales transactions during the sales process, as well as post-sale customer service. This role is a full time position to provide administrative support to the Car Sales Dealership.


Responsibilities:

Customer Service

  • Assist in post-sale vehicle trade-in follow up, including collecting clean titles, assist with trade payoffs and following
  • up with the team responsible for trade sales
  • Follow up with customers to collect information/documents needed for funding
  • Follow up with customer post-sale to help ensure that aftermarket vehicle options are installed
  • Handle customer inquiries related to financing, warranties or other customer service issues
  • Track all customer requests in Salesforce (CRM system)

Administrative

  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Collect and review all information and paperwork sent to shared services 
  • Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
  • Complete monthly reporting for shared services and management
  • Complete and send DMV paperwork
  • Follow up with reconditioning on previously ordered keys and manuals for current dealership inventory
  • Accounts payable and receivable support (including review of CRS/deposit 2150 report)
  • Tag and title follow up for current dealership inventory
  • Assist with ECOA (Equal Credit Opportunity Act) File review

Finance Support

  • Review credit applications for accuracy and compliance
  • Complete final sale paperwork with customers (obtain signatures)
  • Follow up with lenders on all funding, including discrepancies, delays or questions

Miscellaneous

  • Maintain files for the dealership
  • Understand and comply with federal, state and local regulations that affect used-vehicle and finance departments.
  • Complete annual compliance training
  • Print FTC and Price stickers
  • Notary Services for dealership

Equal Opportunity Employer/Disability/Veterans


Qualifications:

  • Must be at least 18 years old
  • The ability to operate a motor vehicle is an essential function of this position.  Applicants must have a valid unrestricted drivers license.
  • Must be living within a reasonable commute of no more than 1 hour from these locations
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing at accept hourly compensation of $23.07 per hour
  • Must be able to understand, read, write and speak English
  • Apart from religious observations must be able to work the following schedule:

Sunday

OFF

Monday

10am-7pm (1 hour lunch)

Tuesday

10am-7pm (1 hour lunch)

Wednesday

10am-7pm (1 hour lunch)

Thursday

10am-7pm (1 hour lunch)

Friday

10am-7pm (1 hour lunch)

Saturday

OFF

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