Walter Charles Emmerling 130 N. Main Street Canton, NC 28716 Email Address: Emmerling.com@Juno.com Work Experience 10/31/16  Present Worldwide TechServices, Asheville, NC Engineer Specialist Assist personnel with installation, configuration and ongoing usability of system hardware and software. Offer daily operations and systems support to personnel. Support coverage territory from Asheville, NC to Charlotte, NC to Greenville, SC. Verify functionality of hardware and software components. Troubleshoot hardware and software issues in person and via phone. Assist employees with computer problems and answer their questions. Repair hardware specific to the Banking industry. Responsible for the ongoing maintenance needs of site desktop environment in assigned territory. 02/01/15-10/31/2016 Reliable Electronics, Canton, NC Technician Computer software support/upgrades and hardware repair. Printer configuration and repair. Wireless router setup. Electronic service and repair of Amateur and Citizens Band radio equipment. 08/13/12-04/01/2015 Smoky Mountain Center, Asheville, NC Business IT Specialist/Data Analyst - Provider Network Department Monitor and support all department data and report needs. Define SQL report parameters and test completed reports to ensure accuracy. Utilize Business Intelligence and Excel to execute required and requested reporting. Serve as liaison between Provider Network and MIS department for all data management and report design for other departments as well. Perform data integrity test. Implement the CACTUS credentialing software package for company wide use. Implement the Intellisoft credentialing software package for company/MCO wide use and assist with Project Management using MS Project. Perform data ETL (extract-transfer-load) of legacy applications for conversions. Create ad hoc reports as needed to assist with consumer placement and provider monitoring. Validate dashboard reports as developed. Utilize Spice-works helpdesk software to document, track and monitor all software issues. Provide phone support for credentialing software. Assist with the testing and documentation of software enhancements for the Alpha payment software. Formulate software enhancements as identified to improve business processes. 10/07/11-05/12 AT&T, Gastonia, NC Telecommunications Technician Design, install, and repair business and residential VDSL networks (wired and wireless) to deliver data, voip, and Uverse streamline video services. Perform all necessary wiring, termination, setup and end user training and education to maximize utilization of available resources and up-sale additional products when applicable. Manage inventory of all items, equipment, and supplies needed to maintain adequate stock levels in order to deliver exceptionally high levels of customer service. Effective performance requires utilization of existing heavy electronics, wiring, and troubleshooting background. Emmerling, Walter Pg. 2 02/21/11-08/11 Preferred Medical Marketing Corporation, Charlotte, NC Data Analyst Analyze and validated Hospital claims and insurance payment data using Microsoft Access, SQL 2008 and PMMC's contract management system. Managed data transfer, troubleshooting and working with internal and external IT staff to resolve technical issues for data delivery to SFTP server addresses. Importing of data and working import errors. Utilize the Contract Management system- including contract loading, reimbursement analysis and reporting for possible variances. Work with IT teams to automate importing and reporting processes. Identification and documentation of any software issues . Communicating with Hospital IT vendors and software users on software implementations and ongoing import processes. Assist with client software implementation projects and data loads when needed. 05/14/01-6/30/09 Caromont Medical Group, P.A. Gastonia, NC Database Administration/EFT Specialist Establish the needs of users and monitoring user access and security; monitor performance and managing parameters to provide fast query responses to 'front end' users; map out the conceptual design for a planned database in outline ETL; consider both 'back end' organization of data and 'front end' accessibility for end users; refine the logical design so that it can be translated into a specific data model; further refining the physical design to meet system storage requirements; install and test new versions of the database management system (DBMS);maintain data standards, write database documentation, including data standards, procedures and definitions for the data dictionary (metadata); control access permissions and privileges; develop, manage and test backup and recovery plans; ensure that storage, archiving, backup and recovery procedures are functioning correctly; capacity planning; work closely with IT project managers, database programmers and web developers; communicate regularly with technical, applications and operational staff to ensure database integrity and security; commission and install new applications, serve to assist with Computer Help Desk operations, maintain Access Database for a 36 physician group, construct and maintain new Access Data Base for revenue tracking and drug inventories, provide technical support for all system users, troubleshoot and repair Phone-Tree Lab client, Appointment Scheduler,HL7, and Docuware. Served to work with delinquent accounts and collections, insurance follow-up, new employee training, and explore new avenues to maximize revenue 12/04/01-09/02 Infiniti Broadcasting Inc. Charlotte, NC IT Technician/ Assistant Engineer Part-time Maintain broadcast automation systems for the studio and automatic transmission systems for the transmitter plant. Maintain radio towers with proper lighting and function. Deal with complaints of RF interference particularly after a station made changes to its transmission facilities. Assist Chief Engineer with all technical station operations, repairs and installations, handle computer software installation and repair on all hardware and peripherals, address and correct network problems, monitor station facilities on an on-call basis, repair of other equipment such as printers and scanners as needed, responsible for Desktop Support for all system users. Install and troubleshoot CAT5/E and terminate to ports and devices as needed. Install and configure routers and switches when needed. Implement updates and patches when necessary to optimize resource performance. Repair station equipment down to component level. Emmerling, Walter Pg. 3 1995-12/03 Schropp Electronic Services, Harrisburg, NC Broadcast Technician Operate and maintain the electronic equipment that makes it possible to transmit radio shows. Run the equipment that transmits radio signals. Keep a transmitting log and comply with the applicable rules of the Federal Communications Commission (FCC). Make the proper connections so that such reports can be broadcast from the station. Set up, maintain, and repair broadcasting equipment. Assist in the design, setup and repair of commercial radio stations, set up of studio and automation equipment, AM/FM Transmitter repairs and installations. 06/05/00-12/29/00 Gaston Medical Group, P.A. Gastonia, NC Accounts Receivables Manager Manage and coordinate activities required to ensure an accurate accounts receivable system. Responsible for accounts receivable activities involving tracing sources of error, correcting billing records, processing final billings, reconciling errors, accuracy of charges on customer's bills, investigating, granting, and controlling credit, and in collecting accounts due, maintenance of accounts receivable ledger, and adjustment of customer claims. Monitor accounts receivable records, including claims and overdue invoices. Establish and implement collection procedures. Prepare reports on the status of collections and other operating statements. Manage clerical staff of 12 employees. Arrange terms of payment, and follow up on collections of delinquent accounts. 05/28/98-05/13/00 Nalle Clinic, Charlotte, NC Financial Services Manager Work assigned units and duties as defined in policies and procedures. Monitor the status of outstanding accounts within assigned unit. Manage and oversee all billing, collection, and reimbursement related records. Receive and process correspondence and phone inquiries from patients, payers, and attorneys in a timely manner. Contact third party payer organizations or patients as necessary to facilitate timely payments. Assist others when needed in order to maintain integrity of accounts receivable as a whole. Assist with PC installation and upgrades as needed, train employees effectively for company software usage. Education & Credentials Bachelor of Science-Technical Management DeVry University, Charlotte NC - 2010 Graduate Bachelor of Science-Business Administration Pfeiffer University, Misenheimer, NC  1989 Graduate IT/Technical Courses and Skills Microsoft Access-Level I, II, and III, PC A+ training, PC Hardware and Software, Citrix, Vista OS, Microsoft Office 2010, Microsoft Project Management, Ghosting and drive imaging, WAP-wireless routers, Electronic troubleshooting-skills down to component level. Extensive knowledge of electronics testing equipment, wireless/RF-low and high power, RF Combiners, coax and cabling, Subcarrier and frame transmission, DC power, UPS and generator backup. Interests/Hobbies Amateur radio, electronics, movies, walking, church involvement