Definition and Class Characteristics

Monterey One Water is looking for a professional and knowledgeable individual to join the finance department.  The ideal candidate will be a team player, proactive, and have strong communication skills. 

Definition
Under general supervision, performs a wide variety of accounts payable, data entry, and clerical work in support of assigned functions; maintains a variety of accounting records, ledgers, logs, and files in support of the assigned accounting function; and performs other job related duties as required, including assisting with administration of purchase orders and payroll as needed.

Class Characteristics

Accounting Assistant I -- This is the entry level class in the Accounting Assistant series, providing general accounting support to the Accounting Department. Positions at this level usually perform most of the duties required of the positions at the Accounting Assistant II level, but are not expected to function with the same amount of program knowledge or skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or patterns. Exceptions or changes in procedures are explained in detail as they arise.
 
Accounting Assistant II -- This is the journey level class in the Accounting Assistant series providing the full range of accounting support for the Accounting Department. Positions at this level are distinguished from the Accounting Assistant I level by the performance of the full range of duties as assigned, working independently, applying well developed program knowledge, and exercising judgment and initiative. Assignments are performed with the expectation that incumbents have the ability to choose among alternatives in solving job problems and work productively in the absence of a supervisor. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Employees at this level typically apply specialized program knowledge to self-direct the accounting tasks that are essential to the accomplishment of the unit's desired services or products. Work is normally reviewed only on completion and for overall results.

Essential Functions

Essential Functions

• Performs and provides clerical and technical support in the preparation, maintenance, and operation of the accounts payable and accounting operational functions.
• Reviews and processes invoices to support request for payments and reconcile discrepancies; batches invoices and performs matching and data entry of invoices, verifies data entry for accuracy and balances to totals; issues checks, remits payments.
• Assist with administration of purchase orders and payroll on an as needed basis.
• Prepares, processes, reviews and verifies documents, records and forms related to assigned area for accuracy, completeness, and conformance to applicable policies, rules, and regulations; maintains attention to detail and accuracy while meeting critical deadlines.
• Maintains records and reports of accounting transactions that are necessary for completing financial statements, annual audit, budgets, and federal and state tax reports.  Participates in the year end closing and audit process and provides information requested by the auditors in the required format.
• Interfaces with vendors and employees over the phone
• Uses the Agency's accounting software to gather information, process transactions, produce needed reports and complete daily tasks.
• Assists departments and employees by providing answers and information regarding specific account information, discrepancies, and/or general accounting procedures; updates related files and departments on action items.
• Processes corrections/adjustments related to invoice numbers, POs, and coding distribution.
• Verifies and compute discounts and credit memos.
• Processes year-end 1099s.
• Prepares spreadsheets or necessary document to support the recording of invoices to proper accounts.
• Assists with administration of Agency's credit card program; maintains list of authorized users credit cards issued, reviews individual statements for appropriate support and signatures; and ensures all statements are processed within the appropriate timelines.
• Processes employee expense reports.
• Works with vendors over the phone or in person regarding statements and invoices; answer any questions or concerns vendors may have regarding payments and related issues.
• Prepares check registers for submission to Board for approval.
• Assists with preparing charts and graphs for budget and the Agency's Annual Comprehensive Financial Report (ACFR); assists in the preparation of templates used for the budget and posting items to the financial section of the Agency’s website.
• Assists as needed in processing and maintains budget adjustment records.  Prepares the monthly budget adjustment report for the elected Board.
• Performs general office support duties; preparing correspondence; filing and record keeping; duplicating and distribution of various written materials.
• Reconciles transactions and data as directed; records changes and resolves differences, maintains the accuracy of the accounting and financial data for area assigned.
• Reconciles bank statements.
• Reconciles and posts all miscellaneous cash receipts to the general ledger and to customers’ accounts.
• Prepares and posts various reoccurring journal entries, including those related to prepaid expenses.
• Allocates interest earned over various investments accounts and prepares corresponding journal entries.
• Prepares indirect cost journal entries.
• Obtains and setup utility invoices for ACH and check processing payments.
• Assists Customer Service in tracking capacity fee permits.
• Assists payroll in calculating and posting force account wages after every payroll run, including updating monthly billable wage rates.
• Prepares financial expense reports for submission to Water Resources Agency.'
• Assists with setup of and conversion to new accounting systems
• Assists with special projects as required. 
• Performs other job-related duties as assigned.

Qualifications

Knowledge of:

• Terminology, rules, policies, and practices of financial and accounting document processing and record keeping.
• The purpose, methods, and practices of financial and statistical record keeping work.
• Public agency finance and account functions, including accounts payable, payroll, accounts receivable, purchasing, or basic accounting processes and techniques.
• Applicable Federal and State laws; Agency, Department, and Division regulations, codes, policies, and procedures. 
• Modern office practices, methods, and computer equipment.
• Computerized accounting and finance systems and computer software including email, electronic calendar, word processing and spreadsheet software such as Microsoft Office.
• Record management and information processing practices and requirements.
• Business arithmetic and statistical techniques.
• Principles and practices of processing accounts payable.
• English usage, grammar, spelling, vocabulary and punctuation.
• Techniques for effectively providing a high level of customer service to public and Agency staff, in person and over the telephone.

Ability to:

• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local laws, rules, regulations, policies, and procedures (including those related to grants) of accounts payable, accounts receivable, basic accounting and, as needed, payroll and purchase orders.
• Review financial documents for completeness, authorization, and accuracy.
• Review, post, balance, reconcile, and maintain accurate records.
• Work closely with staff to maintain a high level of integrity and quality in assigned areas.
• Perform detailed accounting and financial office support work accurately and in a timely manner, such as maintaining journals, ledgers and complex filing systems.
• Learn, interpret, and apply administrative and departmental policies and procedures.
• Make accurate arithmetic, financial, and statistical computations.
• Maintain attention to detail and accuracy.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Compose correspondence and reports independently or from brief instructions.
• Establish, maintain, and research accounting records and files.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Understand and carry out oral and written instructions.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications including Microsoft Office.
• Effectively communicate in person, over the telephone and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish and maintain effective working relationships with staff and the Agency's customers.

 
Required Education and Experience:
 
Accounting Assistant I: Equivalent to the completion of the twelfth grade and two (2) years of experience in performing general accounting office work including accounts payable. Public agency finance and accounting experience and knowledge of enterprise and/or integrated financial recordkeeping software systems is highly desirable.
 
Accounting Assistant II: Four (4) years of experience equivalent to that of an Accounting Assistant I with Monterey One Water and demonstrated technical proficiency.  An Associate's Degree in business or related field may be substituted for one year of experience in general accounting office work. Public agency finance and accounting experience and knowledge of enterprise and/or integrated financial recordkeeping software systems is highly desirable.
 
Licenses and Certifications:
Possession of valid California Motor Vehicle Driver's license and be insurable with the Agency's insurance at the standard rate, and continue to meet the established driving standards as a condition of employment for this position.

Physical and Environmental Demands

Physical Demands

• Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.
• Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.
• Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard; copying, and adding machines; writing: 1 hour up to 8 hours per day.
• Visual – Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.
• Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.
• Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.

Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Definition and Class Characteristics

Monterey One Water is looking for a professional and knowledgeable individual to join the finance department.  The ideal candidate will be a team player, proactive, and have strong communication skills.  

Definition:
Under general supervision, performs responsible professional accounting, payroll, administrative and technical support relative to the planning, organization and coordination of assigned activities in the Finance Department; processes, reconciles, verifies, and maintains a variety of payroll, benefit, financial, and statistical records; updates payroll software tables to reflect new memoranda of understanding and new regulations; provides responsible technical assistance to the Controller/Assistant Director of Finance; and performs other job-related duties as required.

Supervision Received and Exercised 
Receives direct or general supervision from the Controller/Assistant Director of Finance.  No direct supervision of staff is exercised.  May exercise technical and functional direction over staff and in the absence of the manager.

Class Characteristics:
This position performs technical work related to the payroll function, while also providing a variety of accounting support related to payroll, including account reconciliations, position costing, and preparation or statistical and routine reports.  This position works independently, applying well developed program knowledge, and exercising judgment and initiative. Incumbents are expected to coordinate multiple and concurrent activities while exercising confidentiality on payroll, personnel matters, and sensitive issues with minimal assistance. Assignments are performed with the expectation that incumbents have the ability to choose among alternatives in solving job problems and work productively in the absence of a manager. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Employees at this level typically apply specialized program knowledge to self-direct the accounting tasks that are essential to the accomplishment of the unit’s desired services or products. Work is normally reviewed only on completion and for overall results.

This class is distinguished from the Accounting Assistant I/II by having substantial knowledge in payroll processes, regulations, and reporting requirements; understanding and ability to process and report transactions in accordance with Federal and State laws, Agency policies, procedures, and memoranda of understanding, performs more complex technical work, and the performance of the full range of duties as assigned.  This class is distinguished from the Controller/Assistant Director of Finance in that the latter has overall managerial responsibility for all financial and payroll functions; and assists the Director of Finance with the most complex special studies.
 

Essential Functions

Examples of Essential Functions (Illustrative Only):

Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. 

• Performs and provides technical support in the preparation, maintenance, and operation of the payroll function. 
• Updates and maintains the Agency’s timekeeping and payroll software, including hour types, benefit and deduction codes, salary schedules; and ensures appropriate calculations. 
• Reviews and processes timesheets and payroll on biweekly basis, researching and correcting discrepancies as required. 
• Processes personnel transactions, including routine changes to employee/payroll records and computing retroactive adjustments, garnishments, retirements or resignation cash-outs; and makes appropriate adjustments/changes in the payroll system as needed. 
• Balances payroll and ensures appropriate salary/benefit cost distribution relative to general ledger. 
• Prepares billable wage calculation for monthly billings and force account wage transfers. 
• Reviews source documents for authorization, compliance to rules, regulations, and procedures; determines proper handling for compliance. 
• Processes and transmits all payroll related accounts payables transactions. 
• Assists departments and employees by providing answers and information regarding payroll, specific account information, discrepancies, and/or general accounting procedures; and updates related files and departments on action items. 
• Reconciles transactions and data as directed; record changes and resolves differences, maintains the accuracy of payroll, accounting, and financial records. 
• Prepares, processes, reviews and verifies documents, records, and forms related to payroll and any assigned areas for accuracy, completeness, and conformance to Federal, State or relevant regulations, memoranda of understanding, applicable policies and rules. 
• Maintains attention to detail and accuracy while meeting critical deadlines. 
• Performs general accounting duties such as reconciling payroll liabilities and preparing necessary adjusting journal entries. 
• Prepares and verifies journal vouchers, ledger entries, and varied records and reports related to payroll. 
• Maintains records and reports of payroll related transactions that are necessary for completing financial statements, audits, and budgets. 
• Prepares payments and reports for Federal and State taxes, deferred compensation and CalPERS for the payroll function. 
• Prepares W-2’s for distribution to employees. 
• Prepares fiscal year end reports for worker’s compensation.  
• Electronically files monthly and quarterly Bureau of Labor of Statistics report. 
• Cross-trains with the Accountant to provide backup assistance as needed. 
• Assists with the annual position budget by adding variables to calculate position and benefit costs, entering resulting information into the financial system, and assists with salary and position related sections of the budget document. 
• Gathers financial and statistical information and materials for various payroll-related and statistical reports. 
• Performs general office support duties; prepares correspondence; files, record keeping; duplicates and distributes various written materials related to the payroll function. 
• Attends training sessions to stay current on new regulations relating to payroll or assigned areas. 
• Assists with special projects as required. 
• Performs other job-related duties as assigned. 

Qualifications

Knowledge of: 

• Terminology, rules and methods of payroll and governmental accounting and financing, including program budgeting and auditing, and their applicability to the Agency’s operations.  
• Principles and practices of payroll and governmental accounting and financing and their applicability to the Agency’s operations.  
• Applicable Federal, State, and local ordinances, resolutions and laws affecting the Agency’s financial operations.
• Applicable Agency and Department regulations, codes, policies, and procedures.?  
• Record management and information processing requirements and rules, and policies related to payroll and governmental accounting.
• Modern office practices, methods and computer equipment.
• Computerized accounting and finance systems and computer software and systems related to finance and payroll processes; other computer applications related to work, including word processing and spreadsheet software.
• Payroll reporting and payment requirements of various State and Federal agencies and benefit providers.
• Business arithmetic and statistical techniques.  
• Principles and practices of auditing payroll documents.
• English usage, grammar, spelling, vocabulary, and punctuation.  
• Techniques for effectively providing a high level of customer service to public and Agency staff, in person and over the telephone.
• Employee benefits processes as they relate to payroll

Ability to:

• Analyze situations accurately and develop effective course of action.  
• Analyze financial data and draw sound conclusions.  
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Work on multiple projects with competing priorities effectively and in a timely manner; organize and prioritize timelines for self and others in an effective and timely manner.
• Evaluate and develop improvements in operations, procedures, policies or methods.
• Analyze situations accurately and develop effective course of action.  
• Understand and carry out a variety of complex instructions in a responsible and independent manner.
• Prepare clear, complete and concise financial statements and reports.  
• Establish and maintain a variety of files and records.  
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local laws, rules, regulations, policies, and procedures of accounting, payroll processing, employee record keeping functions, and basic employee benefits processes.
• Review payroll and other financial documents for completeness and accuracy.
• Review, post, balance, reconcile, and maintain accurate and confidential payroll records.
• Work closely with staff to maintain a high level of integrity and confidentiality when dealing with sensitive and complex payroll issues.
• Learn, interpret, and apply administrative and departmental policies and procedures.
• Make accurate arithmetic, financial, and statistical computations.
• Maintain attention to detail and accuracy.
• Compose correspondence and reports independently or from brief instructions.
• Establish, maintain, and research payroll and related accounting records and files.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment, including computer equipment and specialized software application programs.
• Effectively communicate in person, over the telephone and in writing.
• Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.

Education and Experience: 

• Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying.  A typical way to obtain the required qualifications would be.
• Equivalent to a bachelor’s degree from an accredited college or university in accounting, finance or a closely related field and two (2) years of responsible professional accounting experience. Public agency payroll experience, including preparing and processing payroll and related reports and transactions, and knowledge of enterprise and integrated financial recordkeeping software systems is highly desirable.

Licenses and Certifications:
Possession of valid California Motor Vehicle Driver’s license and be insurable with the Agency’s insurance at the standard rate and continue to meet the established driving standards as a condition of employment for this position.

Physical and Environmental Demands

Physical Demands 

• Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.  
• Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.
• Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard; copying, and adding machines; writing: 1 hour up to 8 hours per day.
• Visual – Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.
• Hearing and Speech  - Ability to communicate in person, before groups, and over the telephone.  
• Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.

Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Working Conditions 
May be required to work evenings, weekends, and holidays.

Definition and Class Characteristics

Monterey One Water is looking for a professional and knowledgeable individual to join our team.  The ideal candidate will be a team player, flexible, proactive, and have strong communication skills. 

Definition
Under close supervision (Administrative Support Specialist I) or general supervision (Administrative Support Specialist II), performs a variety of office administrative support duties in support of an assigned organizational unit; provides information to the public and other Agency employees on the functions, policies, and administrative procedures of the organizational unit; and performs other job-related duties as required.
 
Class Characteristics

Administrative Support Specialist I -- This is the entry level class in the Administrative Support Specialist series providing general office administrative support for an organizational unit. Positions at this level usually perform most of the duties required of the positions at the Administrative Support Specialist II level, but are not expected to function with the same amount of program knowledge or skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or patterns. Exceptions or changes in procedures are explained in detail as they arise.
 
Administrative Support Specialist II -- This is the journey level class in the Administrative Support Specialist series providing the full range of office administrative support for an organizational unit. Positions at this level are distinguished from the Administrative Support Specialist I level by the performance of the full range of duties as assigned, working independently, applying well developed program knowledge, and exercising judgment and initiative. Assignments are performed with the expectation that incumbents have the ability to choose among alternatives in solving job problems and work productively in the absence of a supervisor. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Employees at this level typically apply specialized program knowledge to self-direct the administrative, secretarial, or clerical tasks that are essential to the accomplishment of the unit's desired services or products. Work is normally reviewed only on completion and for overall results.

Essential Functions

Essential Functions

• Provides a wide variety of general administrative support to all departments at the RTP, including Assistant General Manager, other department managers, and associated staff.
• Acts as Receptionist and front office support for the RTP; directs complex technical questions or unusual requests to appropriate staff members.
• Maintains schedules and calendars.
• Attends meetings and takes minutes.
• Organizes and maintains various administrative, reference, and Liquid Waste Hauler customer files, including Agency permits from various local, state, and federal agencies; purges files as needed; updates, maintains, duplicates and distributes various department materials.
• Maintains Liquid Waste Hauler database and related Safety Data Sheet (SDS) database and files; Requests, receives, tracks SDS and interacts with Chemical companies to maintain records.  Prepares and sends out letters and materials to new customers to obtain required new account documentation; and issues permits.  Data entry and checking accuracy of Hauler billing tickets and accounts, coordinates activities with operations and customer service staff.  Prepares, processes, reviews and verifies documents, records and forms related to assigned area.
• Orders and maintains adequate office supplies; request and take receipt for goods and services; receive invoices and code for payment.
• Receives customer payments in person; makes change and issues receipts; explains billing and fee policies and procedures to the public related to the Liquid Waste Hauler function.   Requests, receives, sorts, and files customers' Certificates of Liability insurance documentation.  Interacts with insurance companies to identify and take action on customer accounts.
• Dispenses, reconciles, maintains custody and integrity of Agency petty cash funds; maintains custody and distributes employee paychecks/paystubs.
• Takes and transcribes meeting minutes from verbatim notes or electronic devices.
• Types and proofreads a variety of documents and forms including general correspondence, reports, charts, and memoranda from rough draft or verbal instruction.
• Collects and assembles data and background materials for a variety of reports.
• Compiles, prepares and enters data into a computer from various sources including accounting, statistical, and related documents.
• Verifies and reviews materials, records, and reports for accuracy, completeness and conformance with established regulations and procedures.
• Applies applicable policies and procedures in determining completeness of records and reports.
• Develops, organizes and maintains filing systems.
• Maintains records related to specific area of assignment including a variety of accounting records, logs, and files.
• Screens calls, visitors, and incoming mail; receives and responds to calls; provides information to the public, including contractors and vendors, by phone or in person; responds to citizen and staff inquiries and complaints; refers citizens to the appropriate department source; coordinates or resolves problems of a moderate nature when appropriate.
• Processes mail including receiving, sorting and distributing incoming and outgoing correspondence.
• Monitors and orders office and other related supplies; prepares, processes, and tracks purchase requisitions for services and materials; receives vendor invoices; prepares request for payment for department head approval.
• Operates a variety of standard office equipment, including job-related computer hardware and software applications, copiers, postage meters, facsimile machines, multi-line telephones, and transcription equipment; may operate other department-specific equipment; calls for service on office machines.
• May operate vehicle to deliver and pickup materials.
• May oversee the work of other staff in the performance of office support duties.
• Performs other job-related duties as assigned.

Qualifications

Knowledge of:

• Laws, rules and regulations governing current area of assignment.
• Methods, procedures, practices and terminology used in current area of assignment.
• Office methods, procedures, and equipment, including the operation and maintenance of photocopy, postage, facsimile, adding, telecommunication, and printing machines.
• Basic principles and practices of data collection and report preparation.
• Indexing, filing, and record keeping systems.
• Telephone and receptionist techniques.
• Customer service techniques, practices, and principles.
• Basic principles used in clerical accounting and bookkeeping.
• Mathematical principles.
• Business letter writing and basic report preparation.
• Proper English usage, spelling, grammar, and punctuation.
• Agency and organizational unit policies, rules, and regulations.
• Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications.
• Principles and practices of fiscal, statistical and administrative research and report preparation.
• Principles of training and work direction.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Agency staff.

Ability to:

• Learn, interpret, and apply Agency and organizational unit policies, rules, and regulations.
• Independently perform a variety of office support and assistance work in accordance with standard procedures and requiring speed and accuracy.
• Make arithmetic computations with speed and accuracy.
• Prepare and maintain a variety of files and records.
• Use a typewriter, computer terminal and other office equipment to prepare a variety of documents at a skill level and with the degree of accuracy to meet job requirements.
• Handle multiple priorities and deadlines while serving in the support of staff.
• Take notes or dictation at meetings or interpret recorded dictation and transcribe accurately.
• Follow oral and written directions.
• Read, understand, and follow posted work rules and procedures.
• Work collaboratively in a team environment including ability to accept constructive criticism from co-workers.
• Provide work direction, coordination, and training for assigned office support staff.
• Organize and maintain complex filing and record keeping systems.
• Prepare and maintain a variety of records and reports.
• Use good judgment in choosing among available alternatives to solve work problems, recognizing scope of authority, and referring problems to others.
• Concentrate for extended periods.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Assess situation and make timely decisions.
• Ability to follow oral and written instruction.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:
Any combination of experience and education/training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
 
Equivalent to the completion of the twelfth grade. Specialized office support or secretarial training is highly desirable.
 
Administrative Support Specialist I: Two years of responsible work experience performing office support and public contact duties, preferably including some experience working with a public agency.
 

Administrative Support Specialist II: Four years of experience equivalent to that of an Administrative Support Specialist I with MRWPCA and demonstrated technical proficiency.
 
Licenses and Certifications:
Possession of a valid California Motor Vehicle Driver's license and be insurable with the Agency's insurance at the standard rate and continue to meet the established driving standards as a condition of employment for this position.

Physical and Environmental Demands

Physical Demands

• Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.
• Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.
• Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard; copying, and adding machines; writing: 1 hour up to 8 hours per day.
• Visual – Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.
• Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.
• Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.

Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may be exposed to waste and infections materials when handling potentially contaminated documentation.  PPE (personal protective equipment will be used during this task).

Definition and Class Characteristics

Monterey One Water is looking for a positive individual who is interested in information systems. The ideal candidate should be eager to learn, be proactive,  and helpful.

 

Definition
Under the general direction of the Director of IS/CTO in a team environment, the Information Services Supervisor oversees the development, administration, and evaluation of information systems (IS); manages vendor implementation and customization plans; mentors and directs the activities of the IS team member; administers short and long-range planning activities; manages the effective use of the department resources to improve organizational productivity and customer services; provides complex and responsible support to the Director of IS/CTO in areas of expertise; and performs related duties as assigned.
 
Supervision Received and Exercised
Receives general direction from Director of IS/CTO. Exercises direct and general supervision over professional, technical, and administrative support staff.
 
Class Characteristics
This is the supervisory classification in the information systems series. Responsible for managing activities within the assigned area(s) of responsibility. Areas of program responsibility may include, but are limited to, information technology project management, systems analysis, design and implementations, data base administration, network administration and personal computer support, and computer operations. Assignments are given in general terms and subject to periodic review while in progress and upon completion by the Director of IS/CTO there is significant latitude for discretion and independent judgment in the selection of work methods to achieve established goals.  
 
This classification is distinguished from the Director of IS/CTO in that the latter is a division manager with overall administrative responsibility for the Agency’s information technology program. It is distinguished from the Senior Information Systems Analyst in that the Supervisor performs the most complex and specialized information systems work and may provide direction to persons in the analyst classifications

Essential Functions

Essential Function Statements
The Agency reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Oversees the implementation of assigned Information Technology Master Plan projects; acts as team leader and/or technical specialist for large, sensitive, broad based, and complex projects affecting many users, departments, and outside organizations; coordinates the activities of Agency and contract personnel through all phases of information technology projects; plans, guides, and tracks information for technology projects.
• Proactively works with end users to determine needs, perform complex business analysis, and develop requirements; evaluates alternatives and determines optimal approaches to meet requirements, documents business processes; develops technical specifications and instructions for development of enhancements, modifications, or new applications; creates logical and physical data models. 
• Evaluates operations and activities of assigned area(s) of responsibility; recommends improvement and modifications; prepares various reports on operations and activities.
• Develops and monitors budget and expenditures for information technology (IT) equipment and services.
• Ensures timely resolution of Help Desk trouble calls; monitors overall quality, efficiency, and timeliness of Help Desk services; develops standards and procedures to manage quantity and complexity of trouble calls; resolves complex and difficult help desk requests.
• Oversees monitoring of systems security, system logs regarding possible operational problems, security violations, and system performance issues.
• Participates in strategic planning and serves as the IT representative on Agency committees and teams; serves as the Agency representative with other agencies regarding information systems projects and programs.
• Communicates opportunities, issues, challenges, and trends to the Agency executive management; presents to the Agency Board as requested.
• Plans, organizes, assigns, supervises, and reviews the work of assigned staff in the field maintenance department.
• Participates in the development and implementation of goals, objectives, policies, and priorities for assigned services, projects, and programs; identifies resource needs; recommends and implements policies and procedures.
• Evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
• Trains staff in work and safety procedures and in the operation and use of equipment and supplies; implements procedures and standards.
• Stays current on the status of new and pending regulatory legislation; recommends changes to current policies and procedures to comply with changes in legislation.
• Collects, compiles, and analyzes information from various sources on a variety of specialized topics related to assigned programs and projects.
• Writes reports that succinctly presents and interprets data, identify alternatives, and make and justify recommendations. 
• Maintains logs and records of work performed.
• Answers questions and provides information to the public; investigates complaints; recommends corrective actions to resolve issues.

Qualifications

Knowledge of:

• Principles and procedures used for data management, networking, project management, network infrastructure and servers, mini-computers, virtual servers, SAN storage, PC's, laptops, electronic devices, wireless technology, telecommunications, including telephone and voicemail systems.
• Principles, practices, methods, and techniques used in the operation, maintenance, and administration of IT operating systems and hardware applicable to the administration of a wastewater utility.
• Project management techniques and methods.

Ability to: 

• On a continuous basis, analyze, identify, interpret, know, observe, problem solve, remember, understand, and explain mini and microcomputer software and hardware systems.
• Operate and evaluate complex and difficult software and hardware systems.
• Troubleshoot hardware and software problems.
• Configure, monitor, and troubleshoot the interaction of networks and network components.
• Maintain records to monitor complex systems and procedures.
• Prepare clear and concise reports, records, budgets, memoranda, correspondence, and other documents.
• Communicate clearly and concisely, both orally and in writing.
• Make articulate and effective presentations to various groups.
• Establish and maintain cooperative working relationships with those contracted in the course of work.
• Effectively define and deliver optimum customer service at the most competitive cost and effort; effectively perform duties in manners consistent with agency value. Work collaboratively and cooperatively in a team environment. 
• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Supervise, mentor, train, plan, organize, schedule, assign, review, and evaluate the work of staff.
• Interpret, apply, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Understand, interpret, and successfully communicate, orally and in writing, pertinent department and Agency policies and procedures. 
• Identify problems, research, and analyze relevant information, develop, and present recommendations, and justification for solution. 
• Develop cost estimates for supplies and equipment. 
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Make sound, independent decisions within established policy and procedural guidelines.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. 
• Operate modern office equipment including computer equipment and software programs.
• Use English effectively to communicate in person, over the telephone, and in writing. 
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. 

Other Requirements

M1W Values

• Accountability - I take ownership of my job as demonstrated through my words, actions, and attitude.
• Integrity – I am guided by strong ethics and consistently do the right thing.
• Respect – My actions demonstrate that I care about the well-being of others, the organization, and the environment.
• Transparency – My communication and actions are honest, complete, timely and open to public review.
• Collaboration – I value and seek diverse input to optimize opportunities and solutions.

 
Required Education and Experience:
Any combination of experience and education/training that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Equivalent to a bachelor’s degree from an accredited college or university with major work in computer science, information systems, or a related field and six (6) years of increasingly responsible experience involving the planning, development, installation, implementation, integration, testing, and evaluation of information technology systems, including two (2) years of lead or supervisory experience.

Licenses and Certifications:

• Possession of a valid California Motor Vehicle Driver’s license and be insurable with the Agency’s insurance at the standard rate and continue to meet the established driving standards as a condition of employment for this position.  Continued maintenance of the valid driver’s license necessary to perform the essential duties of the job and compliance with established Agency vehicle operation standards are conditions of continuing employment.
• One or more of the following certifications are desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Microsoft Technology Associate, Cisco Certified Network Associate, Cisco Certified Technician, and PMP

Physical and Environmental Demands

Physical Demands  

• Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.
• Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level. Both of these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.
• Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard, copiers, and adding machines, and writing: 1 hour up to 8 hours per day.
• Visual - Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.
• Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.
• Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.

 
Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.