Definition and Class Characteristics

Monterey One Water is looking for a positive individual who is interested in information systems. The ideal candidate should be eager to learn, be proactive,  and helpful.

 

Definition
Under the general direction of the Director of IS/CTO in a team environment, the Information Services Supervisor oversees the development, administration, and evaluation of information systems (IS); manages vendor implementation and customization plans; mentors and directs the activities of the IS team member; administers short and long-range planning activities; manages the effective use of the department resources to improve organizational productivity and customer services; provides complex and responsible support to the Director of IS/CTO in areas of expertise; and performs related duties as assigned.
 
Supervision Received and Exercised
Receives general direction from Director of IS/CTO. Exercises direct and general supervision over professional, technical, and administrative support staff.
 
Class Characteristics
This is the supervisory classification in the information systems series. Responsible for managing activities within the assigned area(s) of responsibility. Areas of program responsibility may include, but are limited to, information technology project management, systems analysis, design and implementations, data base administration, network administration and personal computer support, and computer operations. Assignments are given in general terms and subject to periodic review while in progress and upon completion by the Director of IS/CTO there is significant latitude for discretion and independent judgment in the selection of work methods to achieve established goals.  
 
This classification is distinguished from the Director of IS/CTO in that the latter is a division manager with overall administrative responsibility for the Agency’s information technology program. It is distinguished from the Senior Information Systems Analyst in that the Supervisor performs the most complex and specialized information systems work and may provide direction to persons in the analyst classifications

Essential Functions

Essential Function Statements
The Agency reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Oversees the implementation of assigned Information Technology Master Plan projects; acts as team leader and/or technical specialist for large, sensitive, broad based, and complex projects affecting many users, departments, and outside organizations; coordinates the activities of Agency and contract personnel through all phases of information technology projects; plans, guides, and tracks information for technology projects.
• Proactively works with end users to determine needs, perform complex business analysis, and develop requirements; evaluates alternatives and determines optimal approaches to meet requirements, documents business processes; develops technical specifications and instructions for development of enhancements, modifications, or new applications; creates logical and physical data models. 
• Evaluates operations and activities of assigned area(s) of responsibility; recommends improvement and modifications; prepares various reports on operations and activities.
• Develops and monitors budget and expenditures for information technology (IT) equipment and services.
• Ensures timely resolution of Help Desk trouble calls; monitors overall quality, efficiency, and timeliness of Help Desk services; develops standards and procedures to manage quantity and complexity of trouble calls; resolves complex and difficult help desk requests.
• Oversees monitoring of systems security, system logs regarding possible operational problems, security violations, and system performance issues.
• Participates in strategic planning and serves as the IT representative on Agency committees and teams; serves as the Agency representative with other agencies regarding information systems projects and programs.
• Communicates opportunities, issues, challenges, and trends to the Agency executive management; presents to the Agency Board as requested.
• Plans, organizes, assigns, supervises, and reviews the work of assigned staff in the field maintenance department.
• Participates in the development and implementation of goals, objectives, policies, and priorities for assigned services, projects, and programs; identifies resource needs; recommends and implements policies and procedures.
• Evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
• Trains staff in work and safety procedures and in the operation and use of equipment and supplies; implements procedures and standards.
• Stays current on the status of new and pending regulatory legislation; recommends changes to current policies and procedures to comply with changes in legislation.
• Collects, compiles, and analyzes information from various sources on a variety of specialized topics related to assigned programs and projects.
• Writes reports that succinctly presents and interprets data, identify alternatives, and make and justify recommendations. 
• Maintains logs and records of work performed.
• Answers questions and provides information to the public; investigates complaints; recommends corrective actions to resolve issues.

Qualifications

Knowledge of:

• Principles and procedures used for data management, networking, project management, network infrastructure and servers, mini-computers, virtual servers, SAN storage, PC's, laptops, electronic devices, wireless technology, telecommunications, including telephone and voicemail systems.
• Principles, practices, methods, and techniques used in the operation, maintenance, and administration of IT operating systems and hardware applicable to the administration of a wastewater utility.
• Project management techniques and methods.

Ability to: 

• On a continuous basis, analyze, identify, interpret, know, observe, problem solve, remember, understand, and explain mini and microcomputer software and hardware systems.
• Operate and evaluate complex and difficult software and hardware systems.
• Troubleshoot hardware and software problems.
• Configure, monitor, and troubleshoot the interaction of networks and network components.
• Maintain records to monitor complex systems and procedures.
• Prepare clear and concise reports, records, budgets, memoranda, correspondence, and other documents.
• Communicate clearly and concisely, both orally and in writing.
• Make articulate and effective presentations to various groups.
• Establish and maintain cooperative working relationships with those contracted in the course of work.
• Effectively define and deliver optimum customer service at the most competitive cost and effort; effectively perform duties in manners consistent with agency value. Work collaboratively and cooperatively in a team environment. 
• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Supervise, mentor, train, plan, organize, schedule, assign, review, and evaluate the work of staff.
• Interpret, apply, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Understand, interpret, and successfully communicate, orally and in writing, pertinent department and Agency policies and procedures. 
• Identify problems, research, and analyze relevant information, develop, and present recommendations, and justification for solution. 
• Develop cost estimates for supplies and equipment. 
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Make sound, independent decisions within established policy and procedural guidelines.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. 
• Operate modern office equipment including computer equipment and software programs.
• Use English effectively to communicate in person, over the telephone, and in writing. 
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. 

Other Requirements

M1W Values

• Accountability - I take ownership of my job as demonstrated through my words, actions, and attitude.
• Integrity – I am guided by strong ethics and consistently do the right thing.
• Respect – My actions demonstrate that I care about the well-being of others, the organization, and the environment.
• Transparency – My communication and actions are honest, complete, timely and open to public review.
• Collaboration – I value and seek diverse input to optimize opportunities and solutions.

 
Required Education and Experience:
Any combination of experience and education/training that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Equivalent to a bachelor’s degree from an accredited college or university with major work in computer science, information systems, or a related field and six (6) years of increasingly responsible experience involving the planning, development, installation, implementation, integration, testing, and evaluation of information technology systems, including two (2) years of lead or supervisory experience.

Licenses and Certifications:

• Possession of a valid California Motor Vehicle Driver’s license and be insurable with the Agency’s insurance at the standard rate and continue to meet the established driving standards as a condition of employment for this position.  Continued maintenance of the valid driver’s license necessary to perform the essential duties of the job and compliance with established Agency vehicle operation standards are conditions of continuing employment.
• One or more of the following certifications are desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Microsoft Technology Associate, Cisco Certified Network Associate, Cisco Certified Technician, and PMP

Physical and Environmental Demands

Physical Demands  

• Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.
• Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level. Both of these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.
• Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard, copiers, and adding machines, and writing: 1 hour up to 8 hours per day.
• Visual - Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.
• Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.
• Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.

 
Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Definition and Class Characteristics

This position will work 20-29 hours per week. This position is non-benefited and may only work a total of 999 hours in a fiscal year (July 1st - June 30th). 

Monterey One Water is looking for a positive individual who is interested in information systems. The ideal candidate should be eager to learn, be proactive,  and helpful.

Definition
Under direct supervision, assists the Information Systems Department in daily activities and special projects to learn, understand, and gain experience related to the information systems function and its role in achieving Agency objectives.  This position is designed to allow the incumbent to gain experience and insight into database administration, infrastructure, applications technology, project management, cross-functional exposure and more.

Class Characteristics
This classification performs a variety of duties in the Information Systems Department to develop knowledge and abilities in installing, maintaining, supporting and operating a wide variety of computer and peripheral equipment and software. Employees at this level are not expected to perform with the same independence as the Information Technology Technician.

Essential Functions

Essential Functions:

• Responds to user requests for service and troubleshoot problems.
• Supports PC hardware components, printers, desktop operating system software, and application software.
• Performs repairs to equipment and arranges for other servicing needs.
• Monitors antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Records activities, solutions and other responses to request for service using the Monterey One Water helpdesk cloud servicers.
• Assists in maintaining inventory records and documentation for equipment and software.
• Assists in configuring and implementing Office 365 and SharePoint services.
• Provides basic user training for hardware and software use.
• Provides backup technical support for networks including servers, routers, switches, and wireless access points.
• Performs other job-related duties as assigned.

Qualifications

Knowledge of:

• Personal computers, laptops, notebooks, and tablets, including hardware and software related peripheral equipment.
• Windows in a technical support environment.
• Recent versions of Microsoft Office Applications.
• The PC industry's current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology.
• Possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
• Safe driving rules and practices.
• Techniques for providing a high level of customer service to the public and Agency staff, in person and over the telephone.

Ability to:

• Provide exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.
• Research and understand technical documentation, and an understanding of how to apply various technical resources.
• Perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication. Understand and follow oral and written instructions. 
• Maintain confidentiality as needed.
• Effectively use communication tools such as telephone, voicemail, email, internet, intranet and others as required.
• Organize your own work, set priorities, and meet critical time deadlines.
• Operate office equipment including computer equipment and software programs.
• Effectively communicate in person, over the telephone, two-way radio, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Pass Agency physical examination, which may include pre-employment assessment of safe work capacity in comparison to the essential job functions for the position.

Education and Experience:

• Equivalent to the completion of the twelfth grade and the completion of 30 units of completed study towards an Associates or Bachelor's degree from an accredited college or university in Information Systems Management or related field.
• One (1) year of experience performing duties similar to the position.
• Additional experience preferred include Microsoft Server, SharePoint, networking technologies and printer support.

Licenses or Certifications:

• Possession of a valid California Motor Vehicle Driver's license and be insurable with the Agency's insurance at the standard rate and continue to meet the established driving standards as a condition of employment for this position.

Physical and Environmental Demands

 Physical Demands:

• Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.
• Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.
• Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard, copiers, and adding machines, and writing: 1 hour up to 8 hours per day.
• Visual - Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.
• Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.
• Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.

 
Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.