Position Overview

We are seeking a proactive and detail-oriented Sales Team Support Specialist to assist our sales department in achieving growth and operational excellence within the Food & Beverage industry. The role focuses on supporting sales representatives, managing customer accounts, processing orders, and ensuring seamless coordination between suppliers, logistics, sales team, and clients.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where attention to detail and communication are key.

Key Responsibilities

Sales Operations & Administration

• Support the sales team with order entry, tracking, and invoicing in coordination with the logistics and finance teams.
• Maintain accurate and up-to-date sales data in the company database.
• Generate regular reports on customer activity and inventory.
• Customer and/or trade show visits, as required.

Customer & Vendor Support

• Handle incoming inquiries from customers, vendors, and sales representatives.
• Provide accurate product information, availability, and delivery timelines.
• Assist with resolving customer complaints, returns, or delivery issues promptly and professionally.
• Maintain strong relationships with key accounts and support the sales team in nurturing partnerships.

Coordination & Communication

• Liaise between sales, logistics, and quality assurance teams to ensure accurate and timely order fulfillment.
• Support in planning and executing trade shows, sampling events, and promotional campaigns.
• Help organize sales meetings, product trainings, and distributor briefings.

Process & Documentation

• Assist Document & Regulatory Affairs manager in providing proper documentation for pricing, product specifications, and regulatory compliance.  
• Assist in forecasting product demand and monitoring stock levels through inventory database with sales team.
• Contribute to process improvements to enhance efficiency in sales operations.

Qualifications

• Bachelor’s degree.  Business, Marketing, Food Science, or related field is preferred.
• 1–3 years of experience in sales support, order management, or customer service, ideally within the food & beverage or consumer goods sector.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).  Quickbooks accounting software and database systems experience is preferred.
• Familiarity with food distribution processes and inventory management is a plus.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement within a growing company.
• Collaborative and dynamic work culture that values initiative and teamwork.
• Exposure to key aspects of the food & beverage industry including sales, distribution, and customer experience.