ASHLEY FAUTEUX 

Professional Summary Highly experienced, dedicated office secretary with the ability to multi task. Extensive experience in various Companies and office settings. Detail-oriented and goal-focused business professional that can successfully deliver exceptional customer service to all clients. Demonstrated ability to achieve targeted goals, and excel in challenging situations. Capable of creative problem solving, utilization of critical thinking skills, and effective communication expertise. Capable of leading, developing, and successfully implementing assigned task Professional Experience Vassar Brothers Medical Center, Poughkeepsie, New York 11/2013 - present Unit secretary Input of physician orders and Work directly with physician to obtain patient information/ records. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating computers to work with patient demographics and all pt orders. Daily char t review. Operate telephone lines to answer, screen, or forward calls; providing information; taking messages, communicating with physician offices. Schedules follow up appointments for patients before they are discharged from the facility. Order supplies for the unit. Daniel M. Goldman M.D., Poughkeepsie, New York 04/2010  11/2013 Office Manager Perform administrative support tasks, such as proofreading, transcribing handwritten information, operating computers to work with pay records, invoices, balance sheets and other documents. Operate telephone switchboard to answer, screen, or forward calls; providing information; taking messages, and scheduling appointments. Verify patient Insurance Coverage Contact insurance companies to verify status of claims, payments and write appeal letters for denial on claims. File and maintain records up to date. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Receive payment and record receipts for services document payments and post payments to customer accounts. Answer customer questions regarding their accounts. Record information about financial status of customers and status of collection efforts. Provide excellent customer service both in person and via telephone. Childrens Medical GROUP, Poughkeepsie, New York 05/2004  12/2009 Medical assistant Record patients' medical history, vital statistics, or information such as test results in medical records. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Clean and sterilize instruments and dispose of contaminated supplies. Escort patients to examination rooms and prepare them for the physician. Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Inventory and order medical, lab, or office supplies or equipment. Medical Secretary, Childrens Medical Group Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Transmit information or documents to customers, using computer, mail, or facsimile machine. Troubleshoot complaints from customers File and maintain records. Schedule appointments and maintain and update appointment calendars. Education Ulster County Boces, Port Ewen, New York LPN course completed. Dutchess County Boces, Poughkeepsie, New York Obtained my G.E.D. Assisted instructor with teaching other classmates Additional Skills proficient with computers excellent telecommunication skills ability to multitask handle numerous phone lines References provided upon Request.