Position Summary

The Inside Salesperson’s primary responsibility is to sell products and render prompt and courteous service to customers over the telephone and in person. The Inside Salesperson must also support outside sales activity and work with all company personnel to ensure quality customer service.

Accountabilities/Responsibilities

• Prepare accurate and timely quotations on specific jobs as required by customers and outside Salespeople.
• Provide pricing, product, product substitutions, delivery, back-order and warranty information as requested.
• Handle special orders and non-stock item orders.
• Coordinate the return of merchandise with customers and warehouse staff.
• Prepare quotes for quantity orders, in writing if requested, and prepare submittal forms tailored to each customer’s needs.
• Inform customers of promotions and quantity purchase prices.
• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer  consistent with job specifications. Continually work toward achieving familiarity with entire product base.
• Investigate and resolve, if possible, customer inquiries and complaints.
• Maintain a consistent and positive customer service image when interacting with customers.
• Coordinate sales activity with shipping and credit departments.
• Keep catalogs and price lists up to date.
• Assist in training new sales personnel and attend company meetings as requested.
• Support sales activity in all other areas as needed, including Outside sales staff, Counter Sales, and Showroom Sales.
• Always maintain a professional attitude and appearance.
• The Inside Salesperson may become involved with such other duties as the Company/ Manager may deem necessary.
• Complete career track training in WIN University for Inside Sales.

Position Core Values

• Spirit of Opportunity - participates in team meetings and strategic planning processes to contribute to the overall success of the company
• Profitability- ensures all pricing and sales activities are performed in a timely and accurate manner
• Customer Focus- delivers total customer satisfaction in all aspects of sales
• Communication- provides professional and timely communication through counter sales, phone sales, and email  correspondence
• Integrity & Professionalism- exhibits integrity and professionalism with customers and vendors
• Respect - ensures all personal interactions are conducted in a courteous and respectful manner

Competencies for Success

• Excellent Communication and Customer Service
• Attention to Detail and Highest Level of Accuracy
• Sound Judgment, Problem solving, and Decision Making
• Superior Organizational and Time Management Skills
• Excellent Knowledge of Website and Internet Processes

Qualifications/Experience

Minimum Qualifications

• Must possess interpersonal skills necessary to effectively handle customers and vendors in a positive, service-oriented fashion
• Effective communication and organizational skills
• Education and/or experience in industry necessary to operate as explained above
• Effective understanding of the WISE system in order to produce sales quotes and other duties specific to your company
• High degree of math competency and ability to maintain arithmetic and statistical accuracy
• Ability to set priorities and work under minimal supervision
• Ability to perform a variety of tasks, often changing assignments on short notice

The performance of essential job functions for this position requires both access to valuable assets and interaction with others under potentially stressful conditions.  Therefore, it is recommended that applicants have a track record of trustworthiness.

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Safely lift and handle material weighing up to 50 pounds
• Ability to lift and carry up to 50 lbs. from a stationary position
• Able to sit and perform computer related functions for extended periods of time• Certified to drive a Forklift

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

Respectfully

Halsey J Rule

President Security P&H Supply