BASIC FUNCTIONS AND RESPONSIBILITIES:

Maintain a safe, sanitary and healthy swimming environment for our guests in Mohonk Lake Beach area.

ESSENTIAL JOB FUNCTIONS:

•Ensure the safety of all swimmers in and out of the water while visiting our bathing beach.
•Maintain a clean beach area – including sweeping and raking of sand areas and docks as well as removing weeds and debris.
•Demonstrate an outgoing and friendly personality such as smiling, initiating conversation, engaging others, and making eye contact.
•Handout and collect towels. Record guest usage.
•Sell water to guests.
•Maintain a clean and safe changing area.
•Demonstrate comfortableness with lake ecology such as: inability to see the bottom of 60’ deep, snakes, frogs, turtles, and fish in size of approximately 11-20 inches.
•Administer First Aid and CPR as needed.
•Work other areas of Activities on a regular basis, such as: Wheelworks Bike Shop, Kids’ Club, Information Summerhouse, Tennis, Campfires, and special events.
•Facilitate alternative activities while the beach is closed due to thunder, lightning, or fog.
•Deal calmly and pleasantly with guests while under pressure.
•Handle adversity, change and emergency situations calmly and with a level head.
•Analyze problems and develop and implement action plans to address problems.
•Work in a manner that will not endanger self or others.
•Manipulate sports equipment.
•Memorize a history tour of the grounds, trails, and story of Mohonk and the Smiley Family.
•Work flexible or changing days and hours; including days, nights, weekends, holidays, and occasionally up to 14 hours per shift.
•Take the initiative and work without supervision when required and appropriate.
•Demonstrate a knowledge and appreciation of nature and the outdoors.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 75 pounds from ground level to waist level and carry a distance of up to 75 feet with/ without assistance. Walk up to 7 miles per day.
•Walk up and down 40 stairs consistently throughout an eight-hour work day.
•Speak clearly in front of people.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Row a rowboat and maneuver a kayak and rescue board.
•Lead activities to ensure social interaction amongst the guests and to ensure a happy and safe environment.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Identify safety hazards and inspect the work of others by sight, sound, and smell. Ensure hazards are corrected.
•Manipulate personal floatation devices (PFDs).
•Present a neat, clean, and well-groomed appearance in accordance with the Mohonk Mountain House Dress and Grooming Standards.
•Demonstrate knowledge and appreciation of nature and the outdoors.
•Carry a two-way portable radio and earpiece to communicate and provide immediate response to emergency situations

QUALIFICATIONS:

•CPR/First Aid and Waterfront Lifeguard certification required.
•Experience or potential in a people-oriented job or potential for success in a people-oriented job preferred.
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Provides relief coverage for Bath Attendant and Parlor Attendant. Maintains the cleanliness and safety of the public area restrooms, offices, and public areas as well as provide exceptional customer service.

ESSENTIAL JOB FUNCTIONS:

•Clean and disinfect restrooms located in public areas. Brush and scrub toilets, urinals, sinks and drains. Clean mirrors, sink-tops, and all bathroom surfaces. Clean and sanitize baby changing stations.
•Clean and disinfect offices and public areas.
•Empty trash receptacles, sanitary disposal boxes, and sanitize. Transport trash to proper waste unit.
•Maintain appropriate supply levels of paper goods, soap, and other supplies.
•Work with chemical cleansers, disinfectants and sanitizers.
•Dust, sweep, mop, and/or vacuum surfaces and floors according to standards.
•Spot check restrooms and public areas throughout the day and ensure clean and neat appearance.
•Work under pressure and maintain composure while dealing with large volumes of people.
•Comprehend the special cleaning needs of public restrooms and/or public areas and offices and is motivated to meet the challenge those facilities present while acting in a manner which allows maximum privacy and consideration to guests and employees.
•Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel.
•Sign out keys and return at the end of shift.
•Maintain cleanliness of cleaning carts and ensure they are presentable. Restock with appropriate level of supplies.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Work additional hours beyond regularly scheduled work day (evenings and weekends) as necessary.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Develop and maintain positive working relationships with other staff.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with.
•Communicate regularly with the Public Area Supervisor about daily work assignments.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous hotel–related cleaning experience preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of employee for this job. Duties, responsibilities and activities may change at any time or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Assembles orders, delivers and serves food and beverages in a timely fashion to guest rooms or functions in a personable, courteous and professional manner.

ESSENTIAL JOB FUNCTIONS:

•Set up various food and beverage functions according to type of event and service standards.
•Ensure cleanliness, neatness and correctness as well as replenish supplies and reset when necessary.
•Set up and clean areas for house guests, groups, in house and special functions.
•Set up, break down and carry tables and chairs in a safe manner.
•Perform cleaning duties and inspect equipment for damage or repair.
•Take food and beverage orders accurately via telephone or direct interaction with guests.
•Record transaction in Point of Sale system at time of order.
•Receive orders from guests and serve in an efficient, timely and professional manner, following guidelines as established.
•Check in with guests to ensure satisfaction with food course and/or beverages.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Learn standard menu items and daily specials so that you can describe them to the guest in detail and answer any questions that they may have.
•Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
•Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
•Load and unload Room Service carts, prepare food and beverage items, and serve food and beverage items as needed.
•Deliver items ordered for room service meals and provide table service in guest rooms.
•Pick-up trays and clean tables as needed to ensure cleanliness of areas throughout the resort.
•Maintain cleanliness of work areas, china, glass, etc., throughout the day.
•Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
•Present physical and accurate check to guest and process payment.
•Perform all of our service steps to provide our guests with the best service possible.
•Interact with guests, at their request for information or directions, in a positive manner and show them to their destination if possible.
•Take responsibility for all Mohonk equipment and supplies. Be careful to prevent loss and abuse of any items you use.
•Maintain a polite and pleasant personality.
•Work without supervision and/or alone when necessary.
•Ensure proper set-up, and replenishment of goods during tea service, coffee breaks, etc. and inspect with a natural or corrected vision.
•Drive, park, and backup vehicles safely ranging in size from utility carts to full size vans using only side mirrors.
•Safely handle sterno and hot items with care
•Push a full food cart that weighs up to 200 lbs. at a distance of about 50 yards without assistance.
•Handle dishes and glassware carefully.
•Negotiate stairs up and down, and uneven pathways while carrying full trays.
•Work under crowded noisy conditions and to navigate around guests with loaded trays and potentially hot items.
•Conduct routine inventory of stock to ensure adequate supplies.
•Assist with training of any room service procedures for new room service staff.
•Inspect work of others by touch, sight, sound and smell for conformance to prescribed standards of service.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 35 pounds from ground level up to shoulder level and carry a distance of up to ¼ mile feet with/ without assistance. Walk up to 15 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, in/out elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Knowledge of Food and Beverage or Hospitality industry a plus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Provide prompt, courteous service to the dining guests of the Mohonk Mountain House for breakfast, lunch, dinner and special functions according to the standards set by Management.

ESSENTIAL JOB FUNCTIONS:

•Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant.
•Learn standard menu items so that you can describe them to the guest in detail and answer any questions they may have.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Open wine bottles and champagne table-side with waiter’s corkscrew, and present to guests.
•Take and receive food and beverage orders from guest and serve in an efficient, timely and professional manner following the established sequence of service.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Anticipate guest needs and meet them before you are asked to.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Negotiate stairs up and down while carrying full trays.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Handle dishes and glassware carefully.
•Provide proper service while serving wines and champagne, and have thorough knowledge of cocktails, spirits, and beer- including local selections.
•Set and reset tables with linen, silverware, dishware, and glassware.
•Mark silverware with each course.
•Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
•Assist in the set up and breakdown of special functions.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
•Perform basic mathematical functions such as addition, subtraction, multiplication and division.
•Maintain confidentiality of guests’ personal information and use with discretion.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:
•At least 18 years of age.
•Knowledge of hospitality and experience in food and beverage service.
•TIPS or other state-recognized Alcohol Awareness Training Certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

The Dining Room Server Assistant is responsible for stocking and maintaining proper levels of equipment, linen and product during dining room hours, and for the set up and break down of tables and equipment between shifts, supervised by the Dining Room Captain. They are also responsible for cleaning and sanitizing their assigned work areas.

ESSENTIAL JOB FUNCTIONS:

•Stock service stations with linens, china, glassware, silverware, ice, condiments and other food products (drinks, garnishes, soups, etc.) before, during and after each meal period.
•Prepare all beverage required for service, including coffee and hot water.
•Set up dining rooms and special functions with appropriate numbers of tables, chairs, and settings, as well as setting up and maintaining buffets, and break down event areas when necessary.
•Organize and maintain clean storage areas throughout the Mohonk Mountain House.
•Receive delivery, organize, and stock both clean and soiled linens according to procedure.
•Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant.
•Take and receive food and beverage orders from guests and serve in an efficient, timely and professional manner following the established sequence of service.
•Anticipate guest needs and meet them before you are asked to.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Negotiate stairs up and down while carrying full trays.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Handle dishes and glassware carefully.
•Provide proper service of food and beverage items.
•Set and reset tables with linen, silverware, dishware, and glassware.
•Offer and replenish food and beverages proactively.
•Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
•Clean coffee urns, beverage machines regularly.
•Assist in the set up and breakdown of special functions.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Assist servers in serving guests.
•Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Inspect work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders, and stand for up to 5 hours at a time.
•Carry tables, chairs, chaffing dishes and other equipment in a safe manner with or without assistance.
•Lift up to 50 lbs. from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps and Service Strategies with guests and staff.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
•Perform basic mathematical functions such as addition, subtraction, multiplication and division.
•Maintain confidentiality of guests’ personal information and use with discretion.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:

•At least 18 years of age.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:
 
 The Spa/Fitness Receptionist is responsible for answering the telephone, greeting customers, scheduling appointments, selling merchandise, and orientating guests to the Spa and its facilities. The ideal candidate would be courteous, self-motivated, and detail-oriented. Benefits include generous and competitive pay, commission, career growth potential, training and workshops with leading companies in the Spa industry.
 
 ESSENTIAL JOB FUNCTIONS:
 

• Welcome all guests and answer phone calls in a timely manner in accordance with guest service training guidelines; ensure a consistent guest service experience by adhering to Mohonk Mountain House’s 14 Service Steps and Strategies.
• Take, organize, and coordinate reservations for services.
• Follow standard operating procedures regarding check-in of Spa guests, including handling payment for services and products according to guest’s preference (room charge, credit or gift card, cash, check, etc.)
• Maintain high level of product knowledge by attending product training sessions and participating in new service trainings by receiving incoming services.
• Demonstrate knowledge of products and services, educate guests, and sell merchandise, and create and maintain displays.
• Play an active and hands on role in supporting the appearance of the Spa by maintain the cleanliness of the reception, locker room and relaxation areas through merchandising, stocking and following Cleaning and Sanitation procedures. 
• Maintain a neat and orderly workspace.
• Attend associate meetings and applicable workshops. 
• Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, empathy, sensitivity and professionalism to guests and team members.
• Perform basic administrative duties such as filing, photocopying, scanning, and faxing.  Handle mail orders, track packages, mail/email correspondences.
• Work productively and efficiently with or without supervision when performing routine tasks.
• Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
• Maintain the proper balance in cash drawers, making change orders when necessary.
• Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
• Reach with hands and arms, bend, kneel, stoop, twist, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 50 pounds from ground level to 4 feet to place on cart with/without assistance. Walk up to 3 miles per day.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; Distinguish between colors, shades, tints.
• Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Adhere to all Mohonk Mountain House and Departmental policies and procedures.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards and those of the Spa; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our guests.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests, staff and contractors
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Maintain a flexible work schedule including days/nights, weekdays/ends, holidays and during peak periods of business. 

QUALIFICATIONS: 

• At least 18 years of age.
• Standard First Aid and CPR certification preferred.
• At least 3 years of experience in Resort/Hotel or the like preferred.
• High School, Business School or Business Degree a plus.
   
   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Massage Therapist is responsible for providing all the various massage services offered in the Spa at Mohonk Mountain House. The Massage Therapist is an active member of the Spa team responsible for maintaining a high level of guest service and satisfaction. The Massage Therapist is expected to make a professional recommendation for their guest to facilitate continued wellness.

ESSENTIAL JOB FUNCTIONS:

•Attend in-house trainings with the ultimate goal of being able to perform all massage services offered at the Spa at Mohonk Mountain House as described in the Spa Menu.
•Learn, demonstrate, and adhere to sequence and protocols for each massage service added to skill set.
•Perform professional recommendation of retail with the goal of 10% product sales to service revenue.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Retain guests by consistently providing excellent customer service. This includes anticipating guest needs and adhering to the standards for spa guest service.
•Communicate guest issues to Spa Management.
•Promptly greet guest and provide spa guests with a tour of spa facilities when needed. Escort guest to and from treatment room.
•Perform services keeping guest satisfaction as priority, while running on time for next guest.
•Begin and end all treatments on time, adhering to bookings.
•Provide guests with a thorough and knowledgeable professional massage.
•Clean and sanitize work area as per departmental policies.
•Remove all soiled linen from massage room(s) and deposit in designated area.
•Operate all tools and equipment needed to perform the Spa at Mohonk Mountain House services safely.
•Stock and organize massage room(s) with appropriate linens and supplies.
•Prepare material and supplies for daily operations.
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Maintain availability of a minimum of three shifts per week.
•Attend vendor trainings and events as assigned to learn the ingredients of products used in order to know possible contraindications due to allergies or medical issues provided by guests and to learn benefits of ingredients and products used to be able to offer well-informed recommendations to guests to facilitate continued wellness.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Inspect and report maintenance needed on equipment used to provide services.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with teenagers and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.

QUALIFICATIONS:

•Valid and current NYS License for Massage Therapy.
•Minimum of 2 years work experience in a professional spa setting preferred.
•Basic CPR/First Aid Certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Responsible for set up, service and breakdown of all meetings, private functions, hospitalities and coffee breaks. Also assists with regular cleaning, maintenance and up keep of all meeting rooms and equipment.

ESSENTIAL JOB FUNCTIONS:

•Execute requirements relating to meetings, programs, guest entertainment, and food functions; coordinate this work with other departments as per Banquet Event Orders.
•Set up and break down audio visual equipment including microphones, speakers, sound boards, LCD projectors, televisions, media players, both during functions and between uses, including delivery and pickup of TVs by guest request.
•Troubleshoot problems with audio visual equipment and Windows-based and Mac operating systems.
•Maintain conference equipment by checking all aspects of equipment requiring bending and kneeling to floor level to check legs on chairs, tables, table cloths, and other equipment.
•Perform minor maintenance on conference equipment requiring good dexterity with tools and cordless equipment.
•Maintain inventory and control of all conference supplies, including audio/visual equipment, pencils/pens, stationary, tables, chairs, and other equipment.
•Follow and complete schedule of daily tasks. Complete necessary logs as needed.
•Clean, organize, and maintain all conference storage areas. Perform daily and regularly scheduled cleaning and maintenance of meeting rooms before, during and after scheduled usage.
•Vacuum carpeted areas, dry/wet mop hardwood floors, wipe up any spills, and remove smudges from window sills.
•Maintain good communication with departments regarding events.
•Understand company goals and policies; participate in establishing and maintaining departmental standards.
•Traverse the property to travel to and from the Conference Center and other locations.
•Follow all policy and procedures to provide correct, efficient, friendly service to our guests.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Carry a two-way radio and use earpiece as a communication device and understand proper procedure for use of radios.
•Anticipate and assist guests with tact and use a diplomatic approach in all situations.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Work in a manner that will not endanger self or others.
•Adhere to all of Mohonk Mountain House safety and security regulations.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Develop and maintain positive working relationships with other staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Identify safety hazards, report, and follow up to see that corrective action is taken.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business. Work three meals per day as needed.
•Work productively and efficiently with or without supervision when performing routine tasks. Work independently and as part of a team.
•Lift up to 100 pounds from ground level and carries a distance of up to 30 feet with/ without assistance. Walk up to 7 miles per day.
•Disassemble conference rooms at appropriate break down times requiring bending and lifting 5-70 pound conference and banquet tables, lifting banquet chairs in stacks of 7 to 5’ height.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Push, pull and lift a variety of conference tables and other equipment weighing 5-70 pounds; put risers into place each weighing 150 pounds; lift 24 pound 3’ x 3’ dance floor sections and bend down to construct them; move chairs of various weights and styles.
•Walk and push equipment carts weighing up to 300 lbs. safely up and down stairs, elevators, through passageways or outdoors up to 150 feet.
•Walk and push refresh cart weighing up to 30 lbs. to specific rooms on upper and lower floors.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Drive, park and backup vehicles safely including a box truck, pickup truck and golf cart using only side mirrors.
•Drive automatic and manual transmission vehicles in a safe, legal manner.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

A stables guide is responsible for providing a safe and enjoyable recreational activity for guests, of the stables, while guiding a trail ride (riding a horse while supervising the horse line) or while operating the carriage team. This person is responsible for establishing and maintaining a good relationship with our guests; giving a tour of the property, sharing interesting facts, and offering accurate information about Mohonk and our history.

ESSENTIAL JOB FUNCTIONS:

•Competent horseback rider with ability to mount horse from the ground.
•Arrive prepared, on time, and ready to work; maintain good attendance.
•Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
•Demonstrate “Horse sense” and interpret herd behavior.
•Assess rider’s abilities and horse behaviors in response to rider’s actions.
•Ensure all riders have accurately signed waiver form and payment receipt.
•Communicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
•Explain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
•Tack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
•Organize horse and riders in trail (lineup) groups in an efficient and safe manner.
•Learn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
•Encourage, display, and role model proper riding form at all times.
•Follow grooming, feeding/watering schedules for each animal.
•Dispense and apply prescribed medications and treatments to animals.
•Detect and eliminate/reduce potential hazards from and around the trail system and barn area.
•Clean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
•Lead horses to and from paddocks and riding arena.
•Lead another horse while riding a horse.
•Lead trail rides and drive carriages for up to 3 consecutive hours.
•Lead pony ride for our guests as young as 2 years of age up and down moderate inclines.
•Load hay in/out of the hayloft of barn.
•Work in a manner that will not endanger self or others.
•Handle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work in a hot/cold climate for extended periods of time.
•Maintain a consistent attitude, cheerful, positive, and “can do”. Speak positively about Mohonk, guests, and coworkers.
•Pay attention to operational details while being attentive to guests. (Safety patrol of the barn and surroundings)
•Respond encouragingly with alternate solutions to meet the guest needs or requests; show initiative and take action with an appropriate level of independence.
•Show interest and patience while working with young or adolescent children and novice rider.
•Seek ways to enhance the guest experience in unexpected ways asking, “How can I exceed your expectations?”
•Understand and comply with the policies and procedures of Mohonk Mountain House and department.
•Answer phones in a clear, professional manner, and retrieve voicemails; return calls, accurately record messages, process payment, and follow through.
•Give accurate information, face to face, and over the phone. Maintain a complete knowledge of: stables offerings, policies, and pricing; resort features; activities; and hours of operation.
•Operate POS cash register, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Speak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance. Walk up to 7 miles per day.
•Memorize names of plants, animals, names of guests, and horses/mules.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word.
•Take reservation and billing information using computer based program with utmost accuracy and detail. Protect personal information of guest.
•Attend/participate in daily shift briefing.
•Establish and maintain positive guest relations and a peaceful riding and/or carriage experience.
•Wear proper protective equipment appropriate to the task being performed.
•Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
•Works independently and as part of a team.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Experience working with the general public and in the service industry
•First Aid and CPR Certification preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Repair and maintain residential and commercial buildings and their components and equipment.

ESSENTIAL JOB FUNCTIONS:

•Perform a variety of work in the maintenance, repair, and preventative maintenance within the hotel and on the property including carpentry, electrical, plumbing, painting and appliance repair in an effort to meet and exceed established standards.
•Conduct corrective service and repair/restoration works where and when necessary.
•Perform daily technical inspection rounds and checks on the proper functioning of equipment and installations.
•Carry out inspection of public areas on a daily basis in case of problems arising unexpectedly.
•Use hand tools, power tools, and general equipment in a correct and safe manner such as but not limited to radial arm saw, jig saw, circular saw, table saw, router, sewing machine, multimeter, pipe threader, flaring tool, blow torch, sewer snake, powered drill, belt sander, palm sander, grinder, paint shaker, paint sprayer, personal lift, ladder, steamer, scaffold, safety belt, harness, etc.
•Maintain a written and/or computerized record of mechanical system status as needed.
•Respond promptly to emergency calls involving all Mohonk Mountain House systems and components, as well as outbuildings.
•Highlight any other matters that need future upgrading work.
•Assist in HVAC unit repair projects.
•Assist in remodeling and construction of new projects as may be required.
•Perform Pool/Spa maintenance.
•Keep all mechanical areas in a neat and orderly condition.
•Manage an inventory record of parts and supplies, tools and equipment.
•Diagnose mechanical problems to identify the root cause of problems. Then develop and implement effective solutions to problems.
•Work together with Operations Managers and communicate any aspect of operations which will involve the maintenance department.
•Communicate results of completed tasks and work in progress clearly to appropriate departments.
•Demonstrate technical knowledge and experience in residential and commercial heating systems (geothermal, hydronic, electric and steam), electrical wiring (including electrical theory and circuit design), kitchen appliances, HVAC Systems, fire sprinkler and other fire suppression systems, and commercial and institutional laundry equipment.
•Demonstrate technical knowledge and experience in motors and pumps, electromechanical assemblies and controls, refrigeration principles, high pressure boilers and pools.
•Demonstrate technical knowledge and experience in fasteners and fastening systems, door/window/locks and screens, and application of paints/stains and other protective coatings.
•Demonstrate excellent time management skills and work productively and efficiently with or without supervision when performing routine tasks.
•Adhere to all OSHA guidelines and standards including but not limited to lock out-tag out, confined space, hot-work, SDS, Personal Protective Equipment, etc.
•Operate both automatic and manual transmission vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Monitor and evaluate work-related conditions to determine compliance with prescribed operating, safety regulations and Department guidelines.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Act calmly and effectively in emergency situations.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Outlook.
•Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
•Read and comprehend technical manuals, diagrams, and blue prints.
•Learn and utilize new methods, materials, procedures, and systems.
•Inspect work and work areas by touch, sight, sound and smell for conformance to prescribed standards.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to shoulder and carry a distance of up to 50 feet with/ without assistance. Walk up to 15 miles per day.
•Perform work duties up to 80 feet above the ground.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 750 feet.
•Pass through and work in tight, enclosed, and confined spaces.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Carry a two-way portable radio and earpiece to communicate and enable immediate response to emergency situations.
•Drive automatic and standard transmission vehicles.
•Work under stress from contact with public, demanding deadlines and changing priorities and conditions.
•Work outdoors and exposed to natural elements.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Work additional hours beyond regularly scheduled work day (evenings and weekends) as necessary.
•Work extended hours or on short notice in emergency situations.
•Develop and maintain positive working relationships with other staff.
•Answer questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Technical knowledge and experience in residential and commercial heating systems (geothermal, hydronic, electric and steam), electrical wiring (including electrical theory and circuit design), kitchen appliances, HVAC Systems, fire sprinkler and other fire suppression systems, and commercial and institutional laundry equipment.
•Technical knowledge and experience in motors and pumps, electromechanical assemblies and controls, refrigeration principles, high pressure boilers and pools.
•Technical knowledge and experience in fasteners and fastening systems, door/window/locks and screens, and application of paints/stains and other protective coatings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

Preparation and production of wholesome meals in accordance with company standards and local health regulations.               

ESSENTIAL JOB FUNCTIONS:       

• Prepare and service all food items for a la carte and/or buffet menus serving up to 2500 meals per day according to hotel recipes and standards. 
• Follow recipes, instructions from sous chefs, and work as part of larger team unit focusing on quality and consistency.
• Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
• Check and ensure the correctness of the temperature of appliances and food.  
• Ensure adherence to quality expectations and standards.
• Ensure proper portion, arrangement, and food garnish. 
• Keep refrigerators and storerooms clean and neat. Ensure food and supply items are stored per standards. 
• Monitor food quality while preparing food. 
• Monitor the quality and quantity of food that is prepared prior to distributing to “front of house” staff for delivery to guest.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. 
• Prepare special dietary meals or substitute items. 
• Weigh, measure, and mix ingredients.
• Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
• Operate equipment such as ovens, stoves, grills, microwaves, steamers, kettles, and fryers.  
• Regulate temperature of ovens, broilers, grills, and roasters. 
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 50 pounds from ground level to and carries a distance of up to 100 feet with/ without assistance.  Walk up to 5 miles per day.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Test and inspect foods to determine if they have been cooked sufficiently. 
• Set-up and break down work station. 
• Maintain proper rotation of product in all refrigerators (FIFO) to minimize wastage/spoilage.
• Wash and disinfect kitchen area, tables, tools, knives, and equipment.
• Sanitize and ensure cleanliness and maintenance of all work areas, utensils, and equipment.
• Work clean and be responsible for kitchen organization and orderliness. 
• Perform job safely while maintaining a clean, safe work environment.
• Handle hot items with care.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Check the working condition of equipment and machinery in accordance with specifications. 
• Follow all Mohonk Mountain House safety and security policies and procedures.
• Identify safety hazards, report, and follow up to see that corrective action is taken.
• Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Maintain food storage and cooler logs in adherence to food safety standards. 
• Complete safety training and certifications when offered. 
• Adhere strictly to directives and instructions from Sous Chef, Executive Sous, Executive Chef.
• Work under time constraints, extreme temperatures, and high business levels.
• Assist in production planning, record keeping and reporting as required. 
• Assist in the requisitioning and receiving of all food and supplies as required. 
• Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
• Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry.
• Work productively and efficiently with or without supervision when performing routine tasks.
• Learn, retain, and demonstrate a full knowledge and understanding of all menu items, carriage lounge, and banquet menus as trained.
• Demonstrate basic knife handling skills and familiarity with basic kitchen equipment and machines.       
• Offer consistently professional, friendly and proactive guest service while supporting fellow colleagues.
• Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
• Follow kitchen policies, procedures and service standards
• Assist all service staff and company workers in a professional manner insuring our guest service is in accordance with company standards.        
• Attend shift briefings and actively participate daily.
• Communicate assistance needed during busy periods
• Maintain confidentiality of proprietary information; protect company assets. 
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.  
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
• Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.

QUALIFICATIONS:        

• 3 years culinary experience in similar operation. 
• Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.       
• Certification in food service sanitation practices and prevention of food borne illnesses preferred.       

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

Typical golf course maintenance duties to include but not limited to: mowing, trimming, edging, cart path maintenance, bunkers, weeding, raking, pest control, facility maintenance, golf course clean up, cultural practices and installation of new golf course features.

ESSENTIAL JOB FUNCTIONS:

•Cut grass and trim weeds using hand mower or power driven lawn mower, edger, weed trimmer and brush cutter.
•Trim hedges and prune trees using hand and power tools.
•Plant grass, trees, shrubs, or flowers according to instructions and planned design of landscaped area, using hand tools such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes.
•Apply mulch to designated areas.
•Pull weeds around bushes, trees and flower beds.
•Drive trucks or other vehicles to or at work sites.
•Clean buildings and grounds, wash windows and empty trash cans using brooms and cleaning supplies. Remove debris and litter.
•Water lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans. Irrigate lawns, trees, or plants.
•Use irrigation methods to adjust the amount of water consumption and to prevent waste.
•Attach wires from planted trees to support stakes. Install equipment to protect or support trees.
•Maintain or repair tools, equipment, or structures, such as buildings, fences, or benches, using hand or power tools
•Maintain fairways and all adjacent Golf Course property.
•Provide proper upkeep of sidewalks, driveways, parking lots, planters, or other grounds features.
•Maintain or repair tools, equipment, or structures, such as buildings, fences, or benches, using hand or power tools
•Perform preventative maintenance of facilities and buildings.
•Perform light maintenance on Golf Course equipment.
•Work with staff to maintain the integrity of the golf course
•Insure safety of guests, employees and self, anywhere on the property.
•Adhere to all safety rules and regulations required by Mohonk Mountain House.
•Assist staff in the preparation and planning of all lawn and golf course projects, special tasks and programs.
•Work with other departments to insure guest satisfaction, convenience and professionalism.
•Support other departments in the completion of related tasks.
•Adhere to all safety rules and regulations.
•Coordinate use, maintenance, and repair of all grounds vehicles and equipment with golf course superintendent and other grounds staff.
•Maintain golf course inventories of equipment, tools, and supplies.
•Communicate needs to supervisor.
•Maintain current turf, grass and plant knowledge, technical updates, and provide support for our IPM program.
•Interact with fellow staff and guests in a professional, courteous method.
•Support all Mohonk Mountain House programs and policies.
•Maintain a clean, neat, professional appearance.
•Learn and maintain a basic level of horticultural and plant knowledge.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 100 pounds from ground level to 36 inches with/ without assistance, lift up to 30 pounds from ground level to overhead, carry up to 100 feet with or without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Work outdoors and expose self to natural elements including rain, heat, wind, weather extremes, pollen, and insects.
•Wear Proper Protective Equipment when performing tasks that recommend such equipment.
•Pay close attention to details.
•Maintain order on job site and within the vehicle shed and other grounds storage areas.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Interact with fellow staff and guests in a professional, courteous method.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous landscaping experience preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

This Guest Services Attendant is responsible for welcoming and assisting prospective and current guests at the resort. Responsibilities include assisting guests with their luggage and valet parking. The qualified candidate must have an outgoing, friendly personality, great customer service skills and a neat, professional appearance.

ESSENTIAL JOB FUNCTIONS:

•Greets all arriving/departing guests by name when available, unloads/loads luggage from automobiles and provides directions/orientation to resort.
•Attends to Guest's needs, i.e., information, directions, delivery of messages. etc.
•Familiarizes self with local roadways, highways, attractions and general landscape of the area and provides accurate information/directions to guests.
•Provides all guests with a pleasant experience by presenting self in a friendly and knowledgeable fashion.
•Transports luggage to Luggage hold room or Guest room.
•Orientates guests to room features and services.
•Provides service to Guest during check-out by removing Guest's luggage from their room to either the Guest's automobile or luggage storage room.
•Operates vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Drives, parks, parallel-parks, and backs up vehicles using only side mirrors when necessary.
•Performs automobile and others inspections by touch, sight, sound and smell.
•Operates a motor vehicle with either a standard or automatic transmission and perform routine care of that vehicle.
•Valet parks guest automobiles, secures windows and doors and retrieves automobile from parking lot.
•Demonstrates knowledge of automobile security systems and kill switches.
•Operates a variety of vehicle types and drives them according to the methods recommended by the manufacturer. Parks vehicles according to department policy and ensures diesels are properly connected during cold weather.
•Parks automobiles in a timely fashion to assist in alleviating congestion of automobiles in front of resort.
•Assists with jump starts, tire changes and gasoline refueling in accordance with department policy.
•Connects/disconnects battery operated vehicles into/out of charging stations.
•Fulfills the responsibilities of a Porch Attendant as needed.
•Acts as an ambassador of the Resort when taking up luggage, explaining layout, activities, safety features, resort policies, amenities, etc.
•Delivers Gift Shop orders, shopping orders, ice, firewood, dry cleaning and other items requested by guests.
•Supplies wood for and maintains the fires in the public fireplaces.
•Maintains all equipment belonging to the department in an operational fashion by appropriately using the equipment and repairing it as necessary.
•Maintains a neat and clean Guest Service area. Includes the cleanliness and appearance of the Guest Service desk, office, storage room, Bellperson's lounge, porch and roadway. May include the removal of dirt, snow, glass, etc.
•Takes immediate corrective action to resolve guest complaints. Refers unresolved complaints to the immediate attention of the Concierge, Bell Captain and/or Guest Relations Manager.
•Shovels or brooms snow or scrapes ice from automobiles and pathways.
•Carries out Guest shopping requests as directed.
•Secures items stored in Guest storage areas and ensures safe-keeping. Keeps all items in an organized, neat and secure fashion.
•Learns and familiarizes self with all desk functions to include, but not limited to, assisting with trip coordination, dry cleaning, cash drawer and accounting practices, trip sheet initiation and completion, ensuring all guests are appropriately handled, etc.
•Works outdoors and exposed to natural elements.
•Works in stressful situations and under pressure. Adapts to changing priorities and maintains composure.
•Analyzes problems and develops and implements action plans to address problems.
•Works independently and as part of a team.
•Speaks, reads and writes the English language and communicates in a clear and congenial manner, with our guests, visitors and employees. Hears verbal instructions, directions and warnings.
•Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Grasps, lifts, carries and maneuvers up to 75 pounds to process luggage and firewood.
•Pushes, pulls and maneuvers a loaded luggage cart weighing up to 400 lbs. in/out of elevators, through passageways or outdoors up to 500 feet.,
•Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to 5 hours at a time.
•Walks up and down a flight of up to 100 stairs frequently throughout a shift. Shovels snow for long periods of time (up to a total shift of 8 hours). Walk up to 15 miles.
•Operates and uses electronic equipment such as adding machines, computers, telephones and hand-held portable radios.
•Adheres to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learns and retains knowledge of historical facts and information about Mohonk Mountain House and services.
•Maintains a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Develops and maintains positive working relationships with other staff.
•Attends events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Answers guest questions with accurate information and demonstrates a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Valid New York State Class E Chauffeur's License, or equivalent. License must be free of serious and multiple infractions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

ESSENTIAL JOB FUNCTIONS:

•Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion.
•Move cabinets, boxes, furniture, and equipment to clean areas.
•Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned.
•Clean and disinfect public areas. Empty trash receptacles and sanitize. Transport trash to proper waste unit.
•Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions.
•Maintain the appearance of the public areas, including hallways, staircases and entrances.
•Clean walls, ceilings, fixtures, windows and equipment.
•Remove recyclable materials from offices and public areas.
•Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicate the request to ensure the request is communicated to Housekeeping Supervisor or Manager.
•Deliver firewood to guest rooms in accordance with the Housekeeping Procedures.
•Document and maintain a written record of all deliveries.
•Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance.
•Protect the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items.
•Return all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked.
•Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup.
•Participate in special cleaning projects.
•Operate machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc.
•Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc.
•Maintain appropriate supply levels of paper goods, soap, and other supplies. Restock and organize storage closets neatly.
•Work with chemical cleansers, disinfectants and sanitizers.
•Work under pressure and maintain composure while dealing with large volumes of people.
•Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel.
•Sign out keys and return at the end of shift.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous hotel-related/cleaning experience desired.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Provide prompt, courteous service to the dining guests of the Mohonk Mountain House for breakfast, lunch, dinner and special functions according to the standards set by Management.

ESSENTIAL JOB FUNCTIONS:

•Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant.
•Learn standard menu items so that you can describe them to the guest in detail and answer any questions they may have.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Open wine bottles and champagne table-side with waiter’s corkscrew, and present to guests.
•Take and receive food and beverage orders from guest and serve in an efficient, timely and professional manner following the established sequence of service.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Anticipate guest needs and meet them before you are asked to.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Negotiate stairs up and down while carrying full trays.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Handle dishes and glassware carefully.
•Provide proper service while serving wines and champagne, and have thorough knowledge of cocktails, spirits, and beer- including local selections.
•Set and reset tables with linen, silverware, dishware, and glassware.
•Mark silverware with each course.
•Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
•Assist in the set up and breakdown of special functions.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
•Perform basic mathematical functions such as addition, subtraction, multiplication and division.
•Maintain confidentiality of guests’ personal information and use with discretion.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:
•At least 18 years of age.
•Knowledge of hospitality and experience in food and beverage service.
•TIPS or other state-recognized Alcohol Awareness Training Certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP