Veterans Wanted!
Mohonk Mountain House
  • Full Time
  • Immediately
  • Attn: Personnel, New Paltz, NY 12561
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Part-time Year Round

Room Service Attendant

BASIC FUNCTIONS AND RESPONSIBILITIES:

Assembles orders, delivers and serves food and beverages in a timely fashion to guest rooms or functions in a personable, courteous and professional manner.

ESSENTIAL JOB FUNCTIONS:

  • Set up and properly arrange all assigned food and beverage functions, assuring cleanliness, neatness and correctness as well as replenish supplies and reset when necessary.
  • Set up and clean areas for house guests, groups, in house and special functions.
  • Setup, breakdown and carry tables and chairs in a safe manner.
  • Perform cleaning duties and inspect equipment for damage or repair.
  • Receive orders from guest and serve in an efficient, timely and professional manner, following guidelines as established.
  • Learn standard menu items and daily specials so that you can describe them to the guest in detail and answer any questions that they may have.
  • Load and unload Room Service carts, prepare food and beverage items, and serve food and beverage items as needed.
  • Deliver items ordered for room service meals and provide table service in guest rooms.
  • Anticipate guest needs and meet them before you are asked to do so.
  • Perform all of our service steps to provide our guests with the best service possible.
  • Interact with guests, at their request for information or directions, in a positive manner and show them to their destination if possible.
  • Maintain a professional attitude and appearance at all times, during your shift and on Mohonk Mountain House property.
  • Maintain appropriate company uniform and a clean appearance conforming to the Mohonk Mountain House standards.
  • Take responsibility for all Mohonk equipment and supplies. Be careful to prevent loss and abuse of any items you use.
  • Maintain a polite and pleasant personality.
  • Lift and carry 25-35 lbs. to guest rooms or public areas within the hotel.
  • Communicate effectively in writing and verbally, fluent with English language suitable for dealing with all levels of employees and guests.
  • Work a varying schedule, sometimes on short notice, when needed.

    Work days, evenings, weekends, and holidays as needed.

  • Stand for a minimum of three hours.
  • Work without supervision and/or alone when necessary.
  • Ensure proper set-up, and replenishment of goods during tea service, coffee breaks, etc. and inspect with a natural or corrected vision.
  • Drive, park, and backup vehicles safely ranging in size from utility carts to full size vans using only side mirrors.
  • Safely handle sterno and hot items with care
  • Push a full food cart that weighs up to 200 lbs. at a distance of about 50 yards without assistance.
  • Handle dishes and glassware carefully.
  • Negotiate stairs up and down, and uneven pathways while carrying full trays.
  • Work under crowded noisy conditions and to navigate around guests with loaded trays and potentially hot items.
  • Conduct routine Inventory of stock to ensure adequate supplies.

QUALIFICATIONS:

  • Valid New York State driver's license or equivalent.
  • Knowledge of Food and Beverage or Hospitality industry a plus.

Visit http://mohonkjobs.com to learn more about Mohonk Mountain House.

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