BASIC FUNCTIONS AND RESPONSIBILITIES:

Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

ESSENTIAL JOB FUNCTIONS:

•Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion.
•Move cabinets, boxes, furniture, and equipment to clean areas.
•Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned.
•Clean and disinfect public areas. Empty trash receptacles and sanitize. Transport trash to proper waste unit.
•Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions.
•Maintain the appearance of the public areas, including hallways, staircases and entrances.
•Clean walls, ceilings, fixtures, windows and equipment.
•Remove recyclable materials from offices and public areas.
•Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicate the request to ensure the request is communicated to Housekeeping Supervisor or Manager.
•Deliver firewood to guest rooms in accordance with the Housekeeping Procedures.
•Document and maintain a written record of all deliveries.
•Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance.
•Protect the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items.
•Return all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked.
•Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup.
•Participate in special cleaning projects.
•Operate machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc.
•Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc.
•Maintain appropriate supply levels of paper goods, soap, and other supplies. Restock and organize storage closets neatly.
•Work with chemical cleansers, disinfectants and sanitizers.
•Work under pressure and maintain composure while dealing with large volumes of people.
•Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel.
•Sign out keys and return at the end of shift.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous hotel-related/cleaning experience desired.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES:  

Maintains, organizes, and cleans all necessary items and areas in the Spa. Ensures all supplies guests use are restocked and all areas are continuously monitored for cleanliness.  

ESSENTIAL JOB FUNCTIONS:

• Wear Proper Protective Equipment when performing tasks that recommend such equipment.
• Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
• Identify safety hazards, report, and follow up to see that corrective action is taken.
• Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees, or hotel assets.
• Demonstrate organizational skills.
• Work productively with or without supervision when performing routine tasks.
• Prioritize and meet deadlines in a fast-paced dynamic environment.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
• Develop and maintain positive working relationships with other staff.
• Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
• Attend trainings as needed to develop work knowledge and safety.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 50 pounds from ground level to four feet and carry a distance of up to 50 feet with/without assistance. Walk up to 3 miles per day.  
• Maneuver carts or dollies safely with loads up to 200 pounds through passageways, elevators, or outdoors up to 100 feet.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Work under stress from contact with public, demanding deadlines, and changing priorities and conditions.
• Clean designated areas according to set guidelines and protocols.
• Work outdoors and exposed to natural elements.
• Fold laundry as specified to type ranging from small items such as washcloths to large blankets and towels.
• Operate laundry equipment effectively and within specified guidelines.
• Sort soiled laundry appropriately and efficiently.
• Complete shift check list for duties assigned for opening or closing shifts.
• Sanitize touch point areas wearing appropriate protective equipment and complete check list daily.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
• Report damaged or missing furnishings or decorative items.
• Complete guest and staff requests in a timely manner.   Report to a supervisor if a request will not be completed in a timely manner.
• Attend daily shift briefing.
• Complete routine and when necessary deep cleaning of areas as required.
• Sanitize hydrotherapy tub as needed following protocols and wearing protective equipment.
• Stock tea bars, guest locker room amenities, supply closets, and towel storage as assigned.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Act calmly and effectively in emergency situations. 
• Analyze problems and develop and implement action plans to address problems.
• Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.
• Demonstrate excellent interpersonal and communication skills in dealing with guests and staff.

QUALIFICATIONS:

• Valid Driver’s License and at least 21 years of age with at least two years of licensed driving experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BASIC FUNCTIONS AND RESPONSIBILITIES: 

Serve as the primary point of contact related to Recreation, Spa and Meal reservations for in-house guests. This staff person will have very high levels of guest contact.  In addition to assisting guests with reservations for activities, this staff member will serve as contact point for Mohonk Staff members looking to provide further guest experience enhancements.  This person will be responsible for the coordination and maintenance of the Central Stairs information boards related to content and appearance.

ESSENTIAL JOB FUNCTIONS

• Greet guests immediately with a friendly and sincere welcome. 
• Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs. 
• Learn and retain a current knowledge of all Mohonk Mountain House offerings for food and beverage, recreation, and other services.   
• Learn and retain a knowledge of Mohonk Mountain House history, family history, policies and values.  
• Demonstrate a current knowledge of the various attractions, activities and events available in Ulster, Dutchess, and Orange Counties.   Provide directions.  
• Demonstrate a basic knowledge of other attractions in the Hudson Valley Region.  Provide directions.  
• Demonstrate a basic knowledge of all mass transportation and rental services available to/from Mohonk Mountain House and the metro areas of New York, New Jersey and Connecticut.
• Demonstrate a familiarity with the services and floorplans of Stewart, Albany, Westchester, JFK, Laguardia, and Newark airports as well as Port Authority Bus Terminal of NYC, and Grand Central Station.  Have a basic understanding of the New York City Subway system. 
• Work with external companies to arrange excursions to surrounding area attractions on behalf of the guest.  
• Maintain a current knowledge of reputable restaurants, bars, eateries, retail, and other services available in Ulster County.
• Create and consistently maintain a quality work environment that is conducive to "Legendary" service. 
• Work in conjunction with the Front Desk staff and other departments to accommodate guest information needs/services.  
• Maintain open, concise, and consistent communication with management, co-workers and guests.
• Book guest reservations for in-house dining, spa, recreation and other services utilizing various windows based reservations system/point of sale.
• Enter and confirm reservations in the systems with the utmost accuracy and detail to capture all important information. Assist guests with questions regarding their existing reservations. 
• Process special requirements and needs for guests through the proper channels so that the requests and needs are met accurately and to the guest’s satisfaction and safety.
• Work productively and efficiently with or without supervision when performing routine tasks.
• Take responsibility for guest concerns:  listen, empathize, apologize, resolve and never prove the guest wrong.
• Maintain confidentiality and use discretion and proper judgment in all matters, at all times. 
• Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
• Demonstrate proper accounting procedures for deposits, refunds, rate adjustments and end of shift audits. 
• Work under stress from contact with public, demanding deadlines and changing priorities and conditions. 
• Remain calm and alert during heavy resort activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Act calmly and effectively in emergency situations and maintain a full understanding of the Mohonk Mountain House Evacuation Plan.
• Demonstrate professional composure and use good manners on the telephone and in person. Answer and respond to telephone calls and emails promptly and communicate in a clear and professional manner.   Produce well-written and error-free emails and documents.  
• Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation, speaking enthusiastically and engaging with others.
• Participate in outbound sales communications.  Achieve high call volume and conversion ratio based on goals set by the Director of Hotel Operations.
• Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook, Resort Suites, Reservation Assistant.  NAVIS Applications & Software knowledge a plus. 
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.   
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 25 pounds from ground level to waist level and carries a distance of up to 50 feet with/ without assistance.   Walk up to 5 miles per day.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
• Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
• Work in active guest setting subject to continuous interruptions and background noises. 
• Work up to five hours viewing a computer video monitor and/ or operating a keyboard. 

QUALIFICATIONS: 

• Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
• At least 3 years of experience in a customer focused work environment with proven problem-solving preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.