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POSITION: Spa Recruiting and Training Supervisor
DEPARTMENT: Spa
DATE: March 2023
BASIC FUNCTIONS AND RESPONSIBILITIES:
The Spa Recruiting and Training Supervisor is responsible for obtaining, attracting, hiring, and interviewing employees while applying HR best practices. Act as a point of contact and build influential candidate relationships during the selection process. Onboarding new employees in order to become fully integrated. Developing and implementing programs based on overall business goals that train employees, giving them the skills they need to succeed in their jobs. Develop training programs that ultimately promote our efficiency and competitive advantage by developing the skills of personnel. Share your expertise in ways that motivate others.
ESSENTIAL JOB FUNCTIONS:
- Assist HR and Spa Director with obtaining and attracting potential Spa employees for all departments both professional and support staff.
- Screen applicants and identifies qualified candidates on selected criteria to interview for posted jobs in the Spa.
- Represent Mohonk Mountain House at recruiting events and open houses.
- Represent Mohonk Mountain House to potential job candidates, schedule and conduct interviews in a professional manner with behavioral (experience) based questions that require thought and oblige the candidate to reveal attitudes or opinions.
- Review job descriptions with candidates, inform candidates of job expectations, Mohonk Mountain House grooming standards, and uniform standards. Ensure candidate acknowledges receipt of job description.
- Conduct reference checks on potential job candidates.
- Maintain open dialog with Spa Managers/ Supervisors and provide progress reports and updates of the interview process and scheduled interviews
- Work closely with Human Resources once a candidate has been approved to coordinate orientation and further documentation
- Ensure a smooth “on-boarding” experience for new hires clearly detailing expectations, and answer any questions a new hire may have about the position.
- Monitor progress of new employee training and performance. Take a hands on approach in ensuring their success by accessing training needs during the onboarding and training process. Work with the new employees to ensure they are given the skills needed to succeed in their jobs.
- Assist Spa Director in conducting needs assessment to design, deliver and continuously improve training programs. Increase productivity by teaching new skills and knowledge to support staff employees.
- Develop and implement dynamic continuing education programs for support staff employees by using seminars, incentives, teaching materials, and team exercises based on meeting the Spa revenue goals, operating procedures and Mohonk Mountain House guest service steps.
- Work with the Reception and Retail Supervisor to identify employees who need or want further training in specific areas.
- Work with Spa Director to develop employee engagement and help ensure employee retention. Conduct feedback surveys and Stay Initiatives to assess effectiveness of training , work environment and employee programs.
- Assist Spa Director with special projects and other duties as assigned.
- Develop and maintain positive working relationships with other staff.
- Demonstrate a high level of proficiency with Windows-based operating systems and use software including MS Word, MS Excel, and MS Outlook.
- Demonstrate organizational skills, proofreading skills, and produce well-written, error-free copies.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
- Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
- Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Reach with hands and arms, bends, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
- Lift up to 50 lbs. from ground level to waist height and carry up to 100 feet without assistance. Walk up to 5 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Work extended periods of time viewing a computer video monitor and/ or operating a keyboard.
- Act calmly and effectively in emergency situations.
- Analyze problems and develop and implement action plans to address problems.
QUALIFICATIONS:
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- A degree from an accredited 2 year or 4 year college preferred.
- Experience in the hospitality business, including spas, restaurant, or hotel management or supervisory preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 4/18/24
Benefits:
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) retirement savings plan with substantial company match
- Life and travel insurance
- Tuition assistance
- Wellness reimbursement program
- Paid holidays and vacation
What is an Employee Relations Specialist?
The Employee Relations Specialist conducts and resolves highly sensitive and complex investigations. Advises and provides proactive recommendations on employee relations issues. Fosters a positive work environment through full compliance with Company policies, collective bargaining agreements, and state and federal employment law. Identifies trends to address broader organizational and managerial issues.
What does an Employee Relations Specialist do?
- Conducts highly sensitive and complex investigations on a broad range of employee matters including, but not limited to, harassment, discrimination, retaliation, wage and hour issues, performance management, management practices, and interpersonal conflicts.
- Develops comprehensive investigation plans applying knowledge of employment and discrimination laws, whistle-blowing laws, rules of evidence, discoverability, and other laws pertaining to investigation plans, investigations, reports and recommendations.
- Conducts prompt, thorough, and complex investigations, including conducting interviews, analyzes data, assesses risk, and recommends remediation.
- Consults and collaborates with other subject matter experts to ensure legal and regulatory compliance and a consistent employee relations approach across the system.
- Produces comprehensive and clear investigation reports summarizing allegations, investigative work performed, key findings and conclusions, ensuring that conclusions are evidence based. Produces other fact-finding reports, position statements and other formal documents as needed.
- Recommends next steps required to successfully resolve any identified issues in support of investigation findings. Aligns with manager and supervisor to gain appropriate consensus and support. Provide briefings to leaders on investigative matters as required.
- Resolves manager and employee issues directly by acting as a coach through providing guidance on conflict and dispute resolution.
- Utilizes case management system and other company tools to document findings and evidence. Analyzes aggregate casework data to identify issue trends and opportunities and develops strategies to address systemic issues and mitigate organizational risk.
- Represents the Company at various government agency hearings and proceedings.
- Conducts ad hoc tasks as assigned
- Supports storm/emergency restoration efforts
What does it take to be an Employee Relations Specialist?
Required:
- Bachelor’s degree in human resources or related field and work experience in training, employee development or a related field. In lieu of a bachelor’s degree, an associate’s degree in human resources or related field and at least 3 year of experience in training, employee development or a related field. In lieu of an associate’s degree, a high school diploma or equivalency degree and at least 5 years of experience in training, employee development or a related field.
- Working knowledge of federal and state employment laws including but not limited to FLSA, Title VII, ADA.
- Demonstrated conflict management and communication (verbal and in writing) skills.
- Ability to establish and maintain effective working relationships with employees, management at all levels of the organization.
- Effectively manage competing priorities while maintaining a high degree of attention to detail, accuracy and composure.
- Ability to handle sensitive employee matters.
- Proficiency in Adobe and Microsoft Office: Word, Excel, Outlook, PowerPoint, SharePoint, OneDrive, Teams.
- A valid driver’s license is required
Preferred:
- Preferred experience with relevant legal, project management and operational tools (including EthicsPoint).
- Formal training and/or experience in negotiation, mediation and/or dispute resolution is preferred.
- Supervisory experience is preferred.
Applications will be accepted until April 18, 2024.
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.
Pay range: $78,900- $144,900
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 4/15/24
Job Summary
The Tuxedo Club Laundry & Hotel Room Attendant is a self motivated individual that has good communication skills and attention to detail. This position works in conjunction with the Housekeepers, Locker Room Attendants, and with other members of the F&B department. It is important that this individual sees themselves as a "people person" and is prepared to communicate with managers to facilitate special requests. All duties of the position shall be performed with a commitment to the highest level of care & hospitality.
Duties & Responsibilities
- Ability to operate commercial laundry machines and properly press guest room linens, table cloths, slip covers, napkins, pool and locker room/hotel towels, and more.
- Complete full reset of used hotel rooms including but not limited to the following:
- Dust all baseboards, moldings and furniture
- Clean and restock bathrooms with towels and toiletries
- Clean and restock kitchen/kitchenettes with appropriate product to the reservation
- Refresh quiet hotel rooms on an "as need" basis as trained
- Implement spot treatment for all rugs and carpets where needed.
- Assist housekeepers with daily tasks at hand when time permits including but not limited to:
- Cleaning, vacuuming, and collecting garbage from administrative offices and bathrooms
- Cleaning, vacuuming, mopping, and collecting garbage from all member facing rooms
- Cleaning clubhouse dormitory areas:
- Bathrooms
- Break Room
- Lounge Area
- Any additional pertinent task assigned by the Head Steward, including but not limited to:
- Product and equipment inventory to ensure proper par stock levels
- Ensuring ancillary storage facilities and functional
- Perform any & all other related duties assigned by the Front of House management team
This job description in no way states or implies that this position is limited to the aforementioned duties. You may be required to perform other job-related duties assigned by your Supervisor, or Director.
Qualifications
- High School diploma or GED
- Basic knowledge of cleaning
- Positive attitude & excellent communication skills
- Strong attention to detail
- Must be able to stand for long periods of time
- Must be able to work varied shifts which include weekdays, evenings, weekends & holidays
- Team player that is energetic and professional
Compensation & Benefits
- Competitive Hourly Rate based on experience
- Eligible for Employee Holiday Bonus
- Eligible for all benefits as outlined in the Employee Handbook
- Employee meals provided
Working Conditions
As Laundry & Room Attendant you may be a full time or part time hourly position. It is expected that, at times, you may have to work on evenings, weekends, &/or holidays. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts & toxic or caustic chemicals. The noise level in the environment is moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- May need to work in wet or humid conditions, near moving parts, near fumes or airborne particles, in extreme non-weather heat, & in extreme non-weather cold
- Regularly required to sit, stand, walk, bend, lift, use hands & fingers, reach with hands & arms, talk &/or hear
- Specific vision abilities required by this job include close, distance, color, peripheral vision, & depth perception
- Employees must be able to lift a minimum of 50lbs multiple times per day, & push a cart weighing up to 100lbs
- Expect to be on their feet for up to 6 hours at at time
- Must practice proper body mechanics & use appropriate personal protective equipment to avoid injury
Equal Employment Opportunity: The Tuxedo Club does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. The Tuxedo Club is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Manager, Jessica Roman at 845-351-7339.
- Full Time, Part Time
- Immediately
- 1 West Lake Road, Tuxedo Park, NY 10987
- 4/9/24
Job Summary
The Tuxedo Club is searching for customer service driven Servers and Food Runners to join our team! The club has full-time, part-time, and banquet schedules available for those who want to deliver exceptional member experiences, as part of a fun team!
Duties and Responsibilities
- Take food and drink orders from tables in your assigned section
- Assist housemen and runners in setting up:
- buffets and food stations
- Ceremonies and various other dinners and events
- Conduct wine and coffee service in proper fashion
- Direct backwaiters to aid in proper service
- Greet members and guests and respond to requests in a friendly and courteous manner, bringing hospitality to every interaction
- Read, understand and execute Event Orders
- Follow checklists and Standard Operating Procedures
- Perform opening, mid-shift, and closing duties complying with Tuxedo Club's Events' operational standards
- Adhere to company uniform and grooming standards at all times
- Comply with all NYS Health and Safety codes with regards to Food and Beverage
- Perform any related duties as requested by the supervisor/manager
- Assist other departmental staff members when needed
This job description in no way states or implies that this position is limited to the aforementioned duties. You may be required to perform other job-related duties assigned by your Supervisor, or Director.
Qualifications
- 1 year experience as a server/waitstaff
- Knowledge of POS systems (JONAS) preferred
- Basic knowledge of DOH regulations
- Team player with positive attitude and excellent communication skills with attention to detail
- Must be able to stand for long periods of time
- Energetic and professional
- Possesses a passion for exceeding member expectations with a commitment to excellence that results in providing the highest quality member and guest experience
Compensation and Benefits
- Competitive Hourly Rate based on experience
- Eligible for Employee Holiday Bonus
- Eligible for 401k plan after 6 months
- Eligible for benefits as outlined in the Employee Handbook by classification
Working Conditions
As a Server or Food Runner you may be in a full time or part time hourly position. It is expected that, at times, you may have to work on evenings, weekends, and/or holidays. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- May need to work in wet or humid conditions, near moving parts, near fumes or airborne particles, in extreme non-weather heat, and in extreme non-weather cold
- Regularly required to sit, stand, walk, bend, lift, use hands and fingers, reach with hands and arms, talk and/or hear
- Specific vision abilities required by this job include close, distance, color, peripheral vision, and depth perception
- Employees must be able to lift a minimum of 50lbs multiple times per day, and push a cart weighing up to 100lbs
- Expect to be on their feet for up to 6 hours at at time
- Must practice proper body mechanics and use appropriate personal protective equipment to avoid injury
Equal Employment Opportunity: The Tuxedo Club does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. The Tuxedo Club is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Manager, Jessica Roman at 845-351-7339.
- Full Time, Part Time
- Immediately
- 1 West Lake Road, Tuxedo Park, NY 10987
- 4/9/24