Hudson Valley Credit Union is currently recruiting for the position of Manager Member Operations Analytics. Primary function: Lead the Member Operations Analytics team in developing and executing a data-driven strategy that supports operational efficiency and member experience. Deliver timely, actionable insights through data consolidation, reporting, advanced analytics, and dashboard management for each line of business aligned under the Member Operations department. Create clear and compelling presentations to communicate findings, trends, and recommendations.

• Translate leadership reporting needs and integrate industry data analytic trends to define and deliver a business analytics strategy and roadmap. Champion and lead data consolidation, reporting, dashboard, and business analytics programs.
• Oversee the technical operations of the Member Operations analytical area including report and dashboard project management, code review, and data warehouse architecture decisions.
• Responsible for timely implementation, testing, integration and monitoring of new custom programming to support Member Operations’ initiatives.
• Work with the Director of Member Operations Administration to assist in the development and implementation of long-range strategic plans to address the evolving information processing needs of the Member Operations teams.
• Remain current in emerging data analytic trends primarily related to the financial services industry.
• Liaison with other departments across the Credit Union including IT, Banking Division, Risk, Finance, and others to ensure Member Operations’ data needs are being met.
• Develop and maintain effective and productive working relationships with Member Operations departments as well as across the other Credit Union departments. Work with the Director of Member Operations Administration, key stakeholders, and the user community to create, modify and test the Credit Union’s data visualization software.
• Ensure employees’ adherence to service guidelines and that superior service is provided at all times. Interview, hire, and develop Member Operations Analytics staff, and is responsible for quality work output of employees.
• Conduct regular meetings to provide staff with updated department and Credit Union initiatives. Evaluate and coach employees on a regular basis and provide appropriate feedback. Responsible for employee training and development. Mentor departmental staff on assignments and promote team environment.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• Bachelor’s Degree in Finance, Business Administration preferred
• Six Sigma Lean Certification preferred
• Minimum 6 Years Operations experience required
• Minimum 6 Years Leadership experience required
• Minimum 5 Years Financial Services experience required
• Minimum 4 Years Technology/Reporting experience required
• Minimum 2 Years Project Management experience required

Click here to view full job description

Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact.Come be part of a Great Place to Work!  

Employee Perks: 

• Base & Variable Pay Structures 

• Paid Personal, Holiday & Volunteer Time Off 

• Professional Development Training through HVCU University & Academy 

• Student Loan Repayment & Tuition Reimbursement Programs 

• Medical, Dental & Vision Coverage 

• 401(k) With Employer Match & Non-Elective Employer Contribution 

• Life, Short-term & Long-term Disability Insurances 

• Discounted Loan Rates & Fees  

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law. 

• Bachelor’s Degree in Finance, Business Administration preferred
• Six Sigma Lean Certification preferred
• Minimum 6 Years Operations experience required
• Minimum 6 Years Leadership experience required
• Minimum 5 Years Financial Services experience required
• Minimum 4 Years Technology/Reporting experience required
• Minimum 2 Years Project Management experience required

Click here to view full job description

• Translate leadership reporting needs and integrate industry data analytic trends to define and deliver a business analytics strategy and roadmap. Champion and lead data consolidation, reporting, dashboard, and business analytics programs.
• Oversee the technical operations of the Member Operations analytical area including report and dashboard project management, code review, and data warehouse architecture decisions.
• Responsible for timely implementation, testing, integration and monitoring of new custom programming to support Member Operations’ initiatives.
• Work with the Director of Member Operations Administration to assist in the development and implementation of long-range strategic plans to address the evolving information processing needs of the Member Operations teams.
• Remain current in emerging data analytic trends primarily related to the financial services industry.
• Liaison with other departments across the Credit Union including IT, Banking Division, Risk, Finance, and others to ensure Member Operations’ data needs are being met.
• Develop and maintain effective and productive working relationships with Member Operations departments as well as across the other Credit Union departments. Work with the Director of Member Operations Administration, key stakeholders, and the user community to create, modify and test the Credit Union’s data visualization software.
• Ensure employees’ adherence to service guidelines and that superior service is provided at all times. Interview, hire, and develop Member Operations Analytics staff, and is responsible for quality work output of employees.
• Conduct regular meetings to provide staff with updated department and Credit Union initiatives. Evaluate and coach employees on a regular basis and provide appropriate feedback. Responsible for employee training and development. Mentor departmental staff on assignments and promote team environment.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

Position Summary

The Inside Salesperson’s primary responsibility is to sell products and render prompt and courteous service to customers over the telephone and in person. The Inside Salesperson must also support outside sales activity and work with all company personnel to ensure quality customer service.

Accountabilities/Responsibilities

• Prepare accurate and timely quotations on specific jobs as required by customers and outside Salespeople.
• Provide pricing, product, product substitutions, delivery, back-order and warranty information as requested.
• Handle special orders and non-stock item orders.
• Coordinate the return of merchandise with customers and warehouse staff.
• Prepare quotes for quantity orders, in writing if requested, and prepare submittal forms tailored to each customer’s needs.
• Inform customers of promotions and quantity purchase prices.
• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer  consistent with job specifications. Continually work toward achieving familiarity with entire product base.
• Investigate and resolve, if possible, customer inquiries and complaints.
• Maintain a consistent and positive customer service image when interacting with customers.
• Coordinate sales activity with shipping and credit departments.
• Keep catalogs and price lists up to date.
• Assist in training new sales personnel and attend company meetings as requested.
• Support sales activity in all other areas as needed, including Outside sales staff, Counter Sales, and Showroom Sales.
• Always maintain a professional attitude and appearance.
• The Inside Salesperson may become involved with such other duties as the Company/ Manager may deem necessary.
• Complete career track training in WIN University for Inside Sales.

Position Core Values

• Spirit of Opportunity - participates in team meetings and strategic planning processes to contribute to the overall success of the company
• Profitability- ensures all pricing and sales activities are performed in a timely and accurate manner
• Customer Focus- delivers total customer satisfaction in all aspects of sales
• Communication- provides professional and timely communication through counter sales, phone sales, and email  correspondence
• Integrity & Professionalism- exhibits integrity and professionalism with customers and vendors
• Respect - ensures all personal interactions are conducted in a courteous and respectful manner

Competencies for Success

• Excellent Communication and Customer Service
• Attention to Detail and Highest Level of Accuracy
• Sound Judgment, Problem solving, and Decision Making
• Superior Organizational and Time Management Skills
• Excellent Knowledge of Website and Internet Processes

Qualifications/Experience

Minimum Qualifications

• Must possess interpersonal skills necessary to effectively handle customers and vendors in a positive, service-oriented fashion
• Effective communication and organizational skills
• Education and/or experience in industry necessary to operate as explained above
• Effective understanding of the WISE system in order to produce sales quotes and other duties specific to your company
• High degree of math competency and ability to maintain arithmetic and statistical accuracy
• Ability to set priorities and work under minimal supervision
• Ability to perform a variety of tasks, often changing assignments on short notice

The performance of essential job functions for this position requires both access to valuable assets and interaction with others under potentially stressful conditions.  Therefore, it is recommended that applicants have a track record of trustworthiness.

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Safely lift and handle material weighing up to 50 pounds
• Ability to lift and carry up to 50 lbs. from a stationary position
• Able to sit and perform computer related functions for extended periods of time• Certified to drive a Forklift

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

Respectfully

Halsey J Rule

President Security P&H Supply