We are seeking an experienced, driven, self-starter to join our team as a Branch Supervisor in our Rhinebeck location. The individual chosen will support branch personnel, providing supervision, coaching, counseling, and assistance in addition to assisting members and potential members with their credit union needs and providing an exceptional member experience. This role includes Saturdays and rotating shifts during the week to be a part of the regularly scheduled workweek.

Responsibilities include but are not limited to:

• Daily supervision and support for all branch personnel, including both the platform reps and the tellers. Assisting branch manager with timesheet processing, performance management, and branch KPI performance and reporting. Assuming the management role in the absence of the branch manager, which includes schedules, trains, and monitors the work of MSRs, answers questions, solves problems, and assisting with complex transactions. Monitoring cross-sell reports to assure sales and referral opportunities are acted upon. Assisting with the coaching and motivation of all branch personnel to assure established goals are obtained and that the Lender Development Program techniques are followed.
• Identifying and taking action to improve the department's operating methods and procedures to assure regulatory compliance while maintaining exceptional member service. Monitoring and editing employee’s time sheets and assisting the manager by providing input for performance reviews.
• Assisting members with opening and closing accounts, IRAs, certificates, and answers questions about products and services and resolves problems that are within their authority to resolve. Referring problems that are beyond their authority to the next level, along with their recommendations. Receiving and processing member financial transactions, including deposits, withdrawals, and loan payments and selling money orders and traveler’s checks to members, and transfers amounts from member accounts as directed.
• Identifying cross sell opportunities and cross sells services to members. Welcoming members and providing routine information concerning services and directing members to appropriate department for specific information and service. Cross-selling credit union products and services.
• Performing a variety of miscellaneous duties including, but not limited to file maintenance, filing, and answering the telephone. Assuring compliance when providing coverage for ATM, TCD and vault reconciliation.

Performance Measurements include:

• Assuring member service is top priority, which includes treating members and other employees professionally with courtesy and respect, supporting and abiding by the MHV Brand Standards/Guidelines and being a good team player. Is supportive of organizational plans, initiatives, and direction. Maintaining a professional work environment and businesslike appearance and presents a professional image at all times.
• Carrying out supervisory responsibilities in accordance with policies and applicable laws, responsibilities include but are not limited to employee relations, problem solving, and performance coaching. Limiting credit union vulnerability by assuring cross-training and providing management coverage in the absences of the branch manager.
• Exercises judgment, initiative, and direction regarding transactions, policies, and procedures.
• Supporting individual, branch and organizational goals by providing support, direction and encouragement to assigned staff members. Conducting monthly coaching sessions and holds staff accountable for performance.
• Demonstrating the ability to guide others to work towards common objectives, which includes developing cooperation and teamwork, demonstrating ability to delegate responsibility. Scheduling MSRs to meet member demand at a minimum cost. Developing and improving the knowledge and skills of assigned MSRs. Assisting the credit union in achieving its Strategic Goals for the year and coaching staff to do the same.
• Reviewing employee sales activity and coach regularly. Shadowing, monitoring and suggesting additional training needs to the department manager. Assisting with the setting and monitoring of monthly goals. Holding monthly sales meetings that include role playing, promotional development and goal attainment.
• Staying abreast of current trends affecting the financial services industry, which includes having an overall knowledge of the credit union, its policies and procedures and continually expanding knowledge and develop skills.

Knowledge and Skills:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Strong time management: ability to manage multiple workloads with successful results; ability to work independently; organizational skills, excellent verbal and written communication skills, listening skills, problem analysis and problem resolution; above average interpersonal skills; strong computer skills (i.e., Microsoft Office). Must be able to motivate others.
• Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in an emergency situation.
• Normal range of vision and hearing abilities required. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6 8 hours per day, when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
• Must be able to routinely perform work indoors in climate controlled shared work area with minimal noise.
• Must be able to perform job functions independently or with limited supervision and work= effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
• Work is generally performed within an office environment, primarily in a climate-controlled environment with minimal safety/health hazard potential. Sedentary, sitting, standing, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use, standard office equipment available.

Benefits include:

• Medical, Dental and Vision - with no waiting period for coverage!
• 401(k) with employer match and non-elective employer contribution
• Paid Vacation, Sick time and Holidays
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program
• Tuition Assistance Program
• Professional Development Programs
• Discounted Loan Rates and Fees

Equal Employment Opportunity Commitment

Mid-Hudson Valley Federal Credit Union (MHV) is an Equal Opportunity Employer. It is our policy to recruit and select applicants for employment without regard to age, sex, sexual orientation, religion, race, creed, color, national origin, military or veteran status, marital status, disability, genetic information, predisposition or carrier status, domestic violence victim status, or any other status protected by applicable law. Reasonable accommodation is provided in compliance with state and federal law. Please tell us if you require a reasonable accommodation to complete the screening and hiring process or if some sort of change or adjustment to the application/interviewing process is required.