Job Title: Client Services Representative – Direct Hire
Location: Highland, New York
Shift Hours: Monday - Friday, 8:00 AM - 4:00 PM
Salary: $55,000 - $75,000 per year

Are you an experienced B2B customer service professional looking to take the next step in your career? Join our team as a Client Services Representative in Highland, NY, where you’ll play a crucial role in providing top-tier service to our clients. We are seeking a candidate with a strong background in customer service, preferably within the lighting manufacturing industry, and a solid understanding of ERP systems.

Client Services Representative Requirements:

• Minimum of 3 years of B2B customer service experience
• Experience with ERP systems is required
• Preferred background in lighting manufacturing or related industries
• Proficient in Excel and comfortable working in a multi-screen, Windows-based environment
• Exceptional communication skills—both verbal and written—with a professional, client-focused demeanor
• Strong problem-solving abilities and attention to detail, ensuring accuracy in all tasks, from order processing to client communications
• Ability to build and maintain strong client relationships through effective communication and service

Client Services Representative Responsibilities:

• Serve as the primary point of contact for B2B clients, managing inquiries, orders, and requests with professionalism and efficiency
• Provide detailed product information, including pricing and delivery schedules
• Process orders, returns, and exchanges accurately to ensure customer satisfaction
• Maintain and update client records using ERP systems to ensure up-to-date and accurate information
• Collaborate with internal departments (sales, logistics, finance) to address client needs and ensure smooth service delivery
• Build and maintain strong, long-term client relationships, proactively addressing any issues or concerns
• Maintain detailed and organized records of client interactions and transactions

What We Offer:

• Competitive salary between $55,000 and $75,000, depending on experience
• A stable, supportive work environment with opportunities for growth
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off
• A collaborative and inclusive team atmosphere that values open communication and teamwork

If you have a proven track record in B2B customer service with a strong technical background, particularly in ERP systems, and are ready for a new challenge, we encourage you to apply. Bring your expertise and passion for client success to our growing team in Highland!

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

We have an exciting internal opportunity in our Newburgh office for a Customer Service Representative to join our growing team with advancement opportunities. We are looking for someone who is friendly and confident and excels in a customer service role. You will be supporting the Staffing Specialists in the office by assisting job seekers with the pre- and post-interview process.

The ideal candidate is a self-starter, a fantastic people-person, and an excellent collaborator who is excited to help bring Ethan Allen Staffing’s growth to the next level. If you are eager to learn with a go-getter personality, we will train you and provide you with the tools you need to be successful.

Job responsibilities for the Customer Service Representative include:

• Answering and fielding phone calls
  • You're the first person people speak to when they call so it's important that you're able to help the caller if able or transfer the call appropriately
• Help to ensure our employee database is up to date
  • References are verified
  • Necessary paperwork and documentation is up to date
• Record weekly time cards for over 400 employees
• Provide excellent customer service to candidates
• Providing general secretarial support
• Opening and closing the office

What you'll need in order to be successful in this role:

• 1 year of administrative or customer service experience required
• Be proficient with Microsoft Office and Windows Operating System
• Bachelor's Degree preferred but will consider candidates with an Associate’s
• Bilingual in English and Spanish - preferred but not required
• Must be thorough and very detail-oriented in your work
• Must be a people person and enjoy interacting with people of all backgrounds
• Excellent customer service and phone presentation required
• Sense of urgency and problem-solving skills
• Excellent written and verbal communication skills
• Must be willing and able to speak on the phone a significant portion of the day
• Must be highly organized and able to handle multiple priorities simultaneously in a fast-paced environment
• Previous experience with Applicant Tracking Systems a plus

The Customer Service Representative position will be Monday-Friday, 8:00am-5:00pm. Pay rate is $22 per hour. This role has a lot of opportunity for growth and is great for someone who is looking to get their foot in the door in the staffing and recruiting industry.

Please submit a resume and apply for immediate consideration!
 

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

Job Title: Manufacturing HR Representative
Location: Marlboro, NY
Employment Type: Temp to Perm, Full-Time
Hours: Monday to Friday, 8:00 AM - 4:30 PM
Pay Rate: $21 - $28 per hour, depending on experience

Job Summary:
We are seeking an experienced Manufacturing HR Representative to join our team in Marlboro, NY. This role will support the HR department by handling various HR functions within a manufacturing environment. The ideal candidate will have a background in both Human Resources and Safety, with a focus on employee relations, recruitment, and maintaining personnel documentation. This is a temp-to-perm position with competitive pay and an opportunity to grow within the company.

Manufacturing HR RepresentativeResponsibilities:

• Handle and verify employee-related documentation, including staffing updates, recruitment efforts, training records, grievances, performance reviews, and leave of absence requests.
• Maintain and update employee records, such as contact information, weekly pay, attendance, production or sales data, performance reports, and termination details.
• Assist with the communication of company policies, benefits, and procedures to both employees and potential hires.
• Support the administration of employee benefits and workers’ compensation plans.
• Organize and facilitate onboarding processes for new employees.
• Generate reports and prepare documents related to HR activities, ensuring compliance with internal policies.
• Conduct initial interviews with applicants to assess their qualifications and eligibility for roles.

Manufacturing HR RepresentativeQualifications:

• Bachelor’s degree with 3+ years of experience in Human Resources and Safety within a manufacturing environment, or an equivalent combination of education and experience.
• HR certification (SHRM-CP, PHR) is a plus.
• Bilingual in Spanish is a plus.
• Proficiency in Microsoft Office, including Outlook, Excel, Teams, and PowerPoint.
• Experience with HR systems such as ADP, Paychex, or similar platforms.

Why Join Us?
This is a fantastic opportunity to work in a dynamic manufacturing environment where your HR skills will play a key role in supporting our growing team. We offer a competitive salary, the potential for permanent placement, and the chance to make a significant impact on the company’s operations.

Apply today to become part of a team that values excellence and collaboration!

Why choose Ethan Allen Workforce Solutions? When searching for employment, it can often feel like a dead end. You apply and apply and never hear so much as a ‘Thanks for applying’ from a possible employer. At Ethan Allen, all applicants are contacted within 48 hours of applying to a position. Every time you call our office during business hours, you will speak to a real person. We’re eager to speak with all applicants and can often get them started on a new assignment in less than a week!

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

General Summary: 

Provide support to Commercial Lenders; Provide assistance with daily duties in underwriting, manage existing portfolio, draw downs, wire transfers, and credit line increases/renewals.

Essential Duties and Job Responsibilities:

1. Collect/review all required financial data prior to submission to Credit, pre-closing and post-closing.
   1. Spread all business returns, financial statements, personal financial statements rent rolls.
   2. Run all D&B and Experian credit reports. UCC Searches.
   3. Complete all HMDA forms.
   4. Lender portion of loan presentations.
   5. File all documents, create new files.
2. Review/approve all financial information request letters prior to mailing to customer to ensure request is accurate and timely.  Manage financial information collection process.
3. Review/manage pending loan maturities 90 days prior to maturity date to ensure there are no administrative past dues and to eliminate last minute extensions. 
   1. Correspond with loan officer and customer to take inventory on financials and determine whether all information for expiring loans is collected. Then follow everything under the first bullet above.
4. Identify/address credit weaknesses/deficiencies, including non-compliance with financial covenants.
5. Manage annual reviews; identify/report significant changes in financial status of borrowers, guarantors, or appraised values, etc.
6. Monitor/ Update classified loans on a quarterly basis.
   1. Quarterly Problem loan reports.
   2. Quarterly Portfolio Review Committee reports.
   3. Weekly credit/portfolio meetings.
7. Review assigned portfolio with Executive Management and Relationship Managers quarterly.
8. Interfacing with loan review, regulators and/or auditor as required, including follow up on cited loans
9. Assist in managing Credit file documents to ensure all appropriate information is updated and maintained, such as credit memos, financials, correspondence, etc.., and all outdated information is removed.
10. Handle special projects as assigned. Work closely with all members of the loan floor with all facets of loan process.
11. Manage closing checklist with Administration.
12. Assist Team Leader, Commercial Loan Officers as needed with client interaction, etc
13. Prepare adverse action letters for customers.
14. Assist/mentor new portfolio management trainee’s as needed.
15. Customer calls with assigned loan officers.
16. Manage site inspection process.
17. Review of loan documents prepared in house or by bank counsel to verify compliance with original credit approval.

EDUCATION, CERTIFICATION, EXPERIENCE:

Education:

Required:  Bachelor’s Degree required in Accounting, Finance, Business, or Economics.

Preferred:  MBA or equivalent a plus.

Experience:

Required: 

Preferred:  5 Years Banking Experience preferred

KNOWLEDGE, SKILLS, ABILITIES:

Role-Based Competencies:

• Must be a self-starter with initiative.
• Exceptional customer service ability.
• Excellent verbal and written communication skills.
• Excellent problem-solving and analytical ability.
• Represent bank in professional and friendly manner.
• Must have strong interpersonal skills.
• Must be proficient in Microsoft Office software and be able to quickly master the Bank’s operating system.

1. Leadership- This position requires someone with strong communication and leadership skills. Need the ability to maintain a positive demeanor, handle difficult situations and have an open mind. Needs to be able to handle change and pressure. Needs to coach, cross train and motivate employees. Needs the ability to assist customers and employees in a professional manner.
2. Confidentiality - This position requires a high level of confidentiality. This position has access to customer's financial information and personal information, employee records, and security and closing procedures.
3. Communication- This position has a high level of contact with the public and departments. This position also interacts with a large number of internal and external contacts.  Must be able to communicate effectively with vendors as needed.
4. Multitasking/Sound Judgment- Needs the ability to multitask, quick and accurate decisions and be organized.  Decisions need to be made in the best interest of the bank while mitigating any risk to loss.  Must be able to handle various processes at the same time, ie: taking customer calls while processing daily work or working on projects. 
5. Computer Skills/Technology- This position requires a high volume of computer usage, including core systems, vendor sites, new product testing, etc.  Should be familiar with copier/scanner/shredder equipment. 

WORK ENVIRONMENT:

• Flexibility to work additional hours including nights, weekends and holidays, as required.
• Typically the noise level in the work environment is low to moderate.
• Will have high volume of interactions in person and over the telephone.
• Fast-paced environment.
• May experience occasional job stress in response to job demands.  
• There are no significant hazardous conditions.

PHYSICAL DEMANDS:

1. Frequently required to sit for prolonged periods of time.
2. Frequently required to talk and hear.
3. Normal range of vision and hearing abilities required.
4. Mobility required greeting and assisting employees and visitors.
5. Frequently required to skillfully operate a computer, telephone and other standard office equipment.
6. Occasionally travel outside of work location to attend meetings and training programs.
7. Occasionally lift and/or move up to 20 pounds.

Special Note:

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above.  Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.  Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job. 

This job description in no way states or implies that these are the only duties to be performed by an employee.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.