Ethan Allen Workforce is seeking an appropriate candidate to fill a full-time direct hire tech support opening with an internationally recognized client. The tech support specialist is responsible for providing level 1/2 support within a call center environment for all standard software, hardware, and network issues. This position provides effective evaluation of end-user needs and, in all cases, uses good judgment and timeliness in responding to issues/resolutions.  Resolution will include but not be limited to the following: identify, research, and resolves technical problems, responds to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution. 
 

Tech Product Support Specialist Responsibilities

• Resolve IT issues over phone, email, and live chat for clients and internal employees
• Technical support for laptop and desktop workstations as well as wired and wireless networks
• Create and maintain service tickets from initiation through to closure
• Fix laptops, desktops, and handheld products by replacing defective parts
• Configure network protocols such as DHCP reservations and IP addresses

Tech Product Support Specialist Requirements

• Technical degree in computer science, IT, electrical engineering or CompTIA/Cisco certification
• Call center experience or CompTIA/Cisco certification
• Understanding of troubleshooting networks and IP configurations
• Excellent interpersonal skills over the phone and via email
• Ability to proficiently use software like MS applications, database applications, and internet protocols
• Proficiency in diagnosing computer problems and fixing the issue for end users

The client offers an in-depth benefits package and the candidate must be open to working an 8-hour shift between the hours of 8am-8pm. Some Saturdays working remote will be required once up and trained. Position will be in office.

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.

Customer Account Specialist Position

Location: Wappingers Falls, NY
Type: Direct Hire
Salary: $47,000 per year

Work Schedule: Monday to Friday, flexible 8-hour shifts between 8 am to 8 pm, occasional rotating Saturdays.

Customer Account Specialist Requirements:

• Minimum of 2 years' experience in customer service or a related position.
• Two-year (or higher) college degree preferred.
• Strong multitasking and attention to detail skills.
• Exceptional verbal and written communication skills.
• Proficient with Microsoft Suite and technical expertise in Salesforce or TalkDesk.
• Experience with CRM tools like Monday.com, Pipedrive, Zendesk, Hubspot, Oracle, etc., is strongly desired.
• Home internet access is required for off-site/remote operations.

Customer Account Specialist Responsibilities:

• Problem Resolution: Coordinate and implement solutions for customers, ensuring timely and professional communication to achieve satisfaction.
• Order Management: Handle order placement, inquiries, invoices, shipping details, product availability, and compliance with credit policies.
• CRM Management: Enter and oversee data in Salesforce, manage account setup, tax information, and contractual components of Purchase Order management.
• Technical Support: Utilize product knowledge to troubleshoot and resolve customer issues, initiate sales conversations, and provide product support.
• Cross-Functional Collaboration: Work seamlessly with departments such as Sales, Customer Success, Logistics, and Supply Chain to enhance the overall customer journey.

Take the next step in your career. Apply today!

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.