Position Summary

The Inside Salesperson’s primary responsibility is to sell products and render prompt and courteous service to customers over the telephone and in person. The Inside Salesperson must also support outside sales activity and work with all company personnel to ensure quality customer service.

Accountabilities/Responsibilities

• Prepare accurate and timely quotations on specific jobs as required by customers and outside Salespeople.
• Provide pricing, product, product substitutions, delivery, back-order and warranty information as requested.
• Handle special orders and non-stock item orders.
• Coordinate the return of merchandise with customers and warehouse staff.
• Prepare quotes for quantity orders, in writing if requested, and prepare submittal forms tailored to each customer’s needs.
• Inform customers of promotions and quantity purchase prices.
• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer  consistent with job specifications. Continually work toward achieving familiarity with entire product base.
• Investigate and resolve, if possible, customer inquiries and complaints.
• Maintain a consistent and positive customer service image when interacting with customers.
• Coordinate sales activity with shipping and credit departments.
• Keep catalogs and price lists up to date.
• Assist in training new sales personnel and attend company meetings as requested.
• Support sales activity in all other areas as needed, including Outside sales staff, Counter Sales, and Showroom Sales.
• Always maintain a professional attitude and appearance.
• The Inside Salesperson may become involved with such other duties as the Company/ Manager may deem necessary.
• Complete career track training in WIN University for Inside Sales.

Position Core Values

• Spirit of Opportunity - participates in team meetings and strategic planning processes to contribute to the overall success of the company
• Profitability- ensures all pricing and sales activities are performed in a timely and accurate manner
• Customer Focus- delivers total customer satisfaction in all aspects of sales
• Communication- provides professional and timely communication through counter sales, phone sales, and email  correspondence
• Integrity & Professionalism- exhibits integrity and professionalism with customers and vendors
• Respect - ensures all personal interactions are conducted in a courteous and respectful manner

Competencies for Success

• Excellent Communication and Customer Service
• Attention to Detail and Highest Level of Accuracy
• Sound Judgment, Problem solving, and Decision Making
• Superior Organizational and Time Management Skills
• Excellent Knowledge of Website and Internet Processes

Qualifications/Experience

Minimum Qualifications

• Must possess interpersonal skills necessary to effectively handle customers and vendors in a positive, service-oriented fashion
• Effective communication and organizational skills
• Education and/or experience in industry necessary to operate as explained above
• Effective understanding of the WISE system in order to produce sales quotes and other duties specific to your company
• High degree of math competency and ability to maintain arithmetic and statistical accuracy
• Ability to set priorities and work under minimal supervision
• Ability to perform a variety of tasks, often changing assignments on short notice

The performance of essential job functions for this position requires both access to valuable assets and interaction with others under potentially stressful conditions.  Therefore, it is recommended that applicants have a track record of trustworthiness.

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Safely lift and handle material weighing up to 50 pounds
• Ability to lift and carry up to 50 lbs. from a stationary position
• Able to sit and perform computer related functions for extended periods of time• Certified to drive a Forklift

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

Respectfully

Halsey J Rule

President Security P&H Supply

Position Summary

Our delivery drivers are the face of our company and play the biggest role in customer service.  Your role is to help customer satisfaction by communication and the ability to meet customers’ needs/requests by delivering material accurately and on time to the best of your ability.  Driver will represent the company in a highly professional, safe and cost-effective manner that complies with DOT and other applicable regulations. Customer Service is #1 Priority.

Job Duties

• Check and secure the load on the truck and make sure you are prepared for deliveries and pickups - i.e. straps, pallet jacks, dollies
• Inspect truck tires, lights, brakes, fluids, etc. and complete appropriate paperwork before departing daily to ensure safe and cost-effective performance with preventive maintenance in mind, fill out VIR accurately and honestly.  Report any issue that may hinder the safe operation of the vehicle or any equipment immediately to the supervisor
• Verify the accuracy of shipping manifest, ship tickets and material. Report any issues immediately to dispatcher or manager.  Incorrect breakdowns must be reported and verified with a text including pics of ticket breakdown and changes.  Check all breakdowns, material, and pipe, when possible, before leaving our shop for your route.
• Deliver orders via the most effective route to ensure complete orders are delivered according to established time frames and customers' needs, customer service is always number one, meeting delivery times and customers’ needs.
• Text or call all customers with eta to their job site when leaving the stop before.  Always text when material has been dropped with location of drop.
• Take pictures of your fully loaded truck before leaving in the am.  Take complete pictures of all dropped material and pipe.  Take pictures of the material and pipe for your next stop on the truck before you leave the previous stop.  Take pictures of all pickups (po’s and customer returns).  Take pictures of all vendor returns.
• Maintain communication with company during deliveries to ensure any updated instructions are received. Communicate first thing in the am and throughout the day with customers and dispatch regarding any delivery time frame issues and eta’s.
• Document delivery, accuracy and receipt of orders by the customer according to company directives and report any discrepancies to company immediately
• Increase customer satisfaction by being receptive to the customer’s needs, collecting information, feedback on service and resolving complaints per company policy by communicating the information back to the company.
• Safely operate forklifts and other warehouse equipment as required, while performing warehouse duties while not driving.
• Maintain a safe driving record, free of violations.  Moving violations will be paid by the driver.  Equipment violations will be paid by the company if/when previously documented on VIR and reported to dispatch/manager
• Same day deliveries/2nd runs are a part of the job.  In order to schedule, we expect the drivers to be ready to take a run when they return.  If this is not possible on any given day, please inform dispatch first thing am
• Follow company policies and procedures and dress code.  Dress code for all drivers include long pants and steel toe boots.  Safety vests, hard hats and safety glasses as required on job sites.
• Promote teamwork and cooperative effort.  Treat fellow employees with respect.  Always act in a professional manner.

The performance of essential job functions for this position requires both access to valuable assets and interaction with others under potentially stressful conditions.  Therefore, it is recommended that applicants have a track record of trustworthiness.

 We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

Respectfully

Halsey J Rule

President SPHS Poughkeepsie