Your search resulted in 7 "food service sales" jobs in Hudson Valley, NY. Save Job SearchSave SearchSave Job Search: food service sales
BASIC FUNCTIONS AND RESPONSIBILITIES:
Massage Therapist is responsible for providing all the various massage services offered in the Spa at Mohonk Mountain House. The Massage Therapist is an active member of the Spa team responsible for maintaining a high level of guest service and satisfaction. The Massage Therapist is expected to make a professional recommendation for their guest to facilitate continued wellness.
ESSENTIAL JOB FUNCTIONS:
•Attend in-house trainings with the ultimate goal of being able to perform all massage services offered at the Spa at Mohonk Mountain House as described in the Spa Menu.
•Learn, demonstrate, and adhere to sequence and protocols for each massage service added to skill set.
•Perform professional recommendation of retail with the goal of 10% product sales to service revenue.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Retain guests by consistently providing excellent customer service. This includes anticipating guest needs and adhering to the standards for spa guest service.
•Communicate guest issues to Spa Management.
•Promptly greet guest and provide spa guests with a tour of spa facilities when needed. Escort guest to and from treatment room.
•Perform services keeping guest satisfaction as priority, while running on time for next guest.
•Begin and end all treatments on time, adhering to bookings.
•Provide guests with a thorough and knowledgeable professional massage.
•Clean and sanitize work area as per departmental policies.
•Remove all soiled linen from massage room(s) and deposit in designated area.
•Operate all tools and equipment needed to perform the Spa at Mohonk Mountain House services safely.
•Stock and organize massage room(s) with appropriate linens and supplies.
•Prepare material and supplies for daily operations.
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Maintain availability of a minimum of three shifts per week.
•Attend vendor trainings and events as assigned to learn the ingredients of products used in order to know possible contraindications due to allergies or medical issues provided by guests and to learn benefits of ingredients and products used to be able to offer well-informed recommendations to guests to facilitate continued wellness.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Inspect and report maintenance needed on equipment used to provide services.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with teenagers and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.
QUALIFICATIONS:
•Valid and current NYS License for Massage Therapy.
•Minimum of 2 years work experience in a professional spa setting preferred.
•Basic CPR/First Aid Certification preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 6/11/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Assist the Golf Manager and Golf Shop Supervisor with meeting specific operational goals, general Golf Shop procedures, course operations and measures.
ESSENTIAL JOB FUNCTIONS:
•Maintain safe and pleasant golf environment for the guests.
•Promote Mohonk Mountain House’s unique golfing experience while interacting with guests.
•Organize and communicate to Golf Manager all information relating to guest needs and potential golf events, conditions, problems, or concerns.
•Professionally answer telephone calls.
•Record and coordinate all golf lesson reservations.
•Responsible for all daily office procedures using tee sheet software to book tee times, voice-mail system, POS, Golf/Lunch package reservations, etc.
•Operate Point of Sale device to record all greens fee and cart rental sales, lessons, and merchandise sales.
•Maintain a clean and orderly appearance in the Golf Shop at all times.
•Ranger-Patrol golf course, maintain safe and orderly pace of play.
•Stock beverage, snacks, and merchandise racks.
•Interact cordially and professionally with all guests and co-workers.
•Communicate clearly and effectively with the golf staff, golf grounds staff, recreation staff and all other Mohonk Mountain House service staff.
•Organize and inspect golf rental sets, maintain adequate rental sets.
•Inspect course conditions and make recommendations based on play of the course.
•Outgoing and friendly personality.
•Trustworthy, dependable and honest.
•Work flexible or changing days and hours.
•Work in a manner that will not endanger self or others.
•Sell merchandise in the Golf Shop.
•Refill gas golf cart with gasoline at pumping station.
•Perform daily cleaning protocols.
•Work weekends and holidays when needed.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Handles change, adversity, and emergency situations in a calm and levelheaded manner.
•Analyze problems and develop and implement action plans to address problems.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carries a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Perform basic mathematic calculations and cash handling skills.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Speak clearly and in front of groups of people up to 20 people.
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•CPR and First Aid Training preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Immediately
- New Paltz, NY 12561
- 6/9/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Assist the Tennis Professional with shop operations and court maintenance to maximize usage and revenue. Maintain a safe environment at the Shop. Rent bicycles and helmets to our guests by properly sizing and fitting for their bicycle ensuring their safety.
ESSENTIAL JOB FUNCTIONS:
•Record and coordinate all court and lesson reservations.
•Use a PC to process payment and implementation of data into a software program
•Responsible for all daily office procedures, such as answering the phone.
•Organize and run all social doubles mixers and events at the Tennis Courts when the Professional is not available.
•Fill-out guest voucher forms for all items purchased at the Shop.
•Operate the cash register to record all sales in the Shop.
•Operate the Ser-Ace golf cart in order to groom by sweeping and rolling the courts.
•Water the tennis courts as conditions demand.
•Apply calcium chloride to the court surface as conditions demand.
•Maintain a clean and orderly appearance of the interior of the Shop, Wheelworks Shop, the tennis courts, and the surrounding area.
•Fill water coolers on the tennis courts every day and empty trash cans on a daily basis.
•Recommend and sell merchandise in the shops.
•Communicate clearly and effectively with the Tennis Staff and other Mohonk service staff.
•Play tennis with guests as need arises.
•Operate Tennis Mate machine and/or tennis ball machine.
•Conduct regular inventory of beverages and other merchandise in the Shop and replenish as needed.
•Inventory and inspect merchandise as it is received.
•Maintain a cleanliness of the shop area; including: shop appearance, equipment, merchandise, and conduct routine maintenance of items such as bicycles, and other equipment.
•Complete sanitation protocols and record daily.
•Lead guests on a daily guided mountain bike ride up to 8 miles.
•Record guest usage of bicycles.
•Explain rules and regulations for using the bicycles in a clear manner.
•Familiarize self with all bike trails.
•Distribute and highlight suggested routes on Bicycle maps.
•Coordinate completion of bicycle assumption of risk form.
•Speak clearly to groups of 1-15 people.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Maintain safe and pleasant environment for the guests.
•Work in a manner that will not endanger self or others.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Adhere to Mohonk Mountain House dress and grooming standards at all times.
•Demonstrate knowledge for the rules for playing Tennis, Disc Golf, Croquet, Lawn Bowling, Horseshoes, Volleyball, and Basketball.
•Demonstrate knowledge and appreciation of nature and the outdoors.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Identify safety hazards and inspect the work of others by sight, sound, and/or smell. Ensure hazards are corrected.
•Work other areas of Activities on a regular basis, such as: Boat Dock, Kids’ Club, Information Summerhouse, Tennis, Campfires, and special events.
•Work flexible or changing days and hours; including days, nights, weekends, holidays, and occasionally up to 14 hours per shift.
•Handle adversity, change or emergency situations calmly and with a level head.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate patience with children (age 2-17) as well as adults.
•Memorize a history tour of the grounds, trails, and story of Mohonk and the Smiley Family.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Carry a two-way portable radio and earpiece to communicate and provide immediate response to emergency situations
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 75 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
QUALIFICATIONS:
•Experience or potential in a people-oriented job or potential for success in a people-oriented job preferred.
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•CPR/First Aid certification strongly preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 6/8/24
We’ve been making cheese since 2007… come join the team!
We are located in the beautiful mid-Hudson; our Creamery sits among the fields and rolling hills of our sister company Chaseholm Farm, which practices regenerative, grass-fed dairying. We are currently a small, human-scale operation of 5-6 full time staff sending high-quality artisan cheese out into the Hudson Valley, NYC area and beyond, and we are at an exciting stage of growth and expansion. We are currently looking for 1 full-time and 1 part-time team member but are flexible in terms of schedule. Reach out to us and let’s talk about our needs and yours!
Working at the Creamery is a fast-paced, engaging experience. We start the day early saying hello to the Chaseholm cows, picking up milk, and off we go! We’re a small team and we do most things by hand – we are artisans after all! It is an intensive work environment, but at the end of the day, you get to point to a delicious, ripe Camembert or a nutty, delightful slice of Tomme and say, “I made that!” No day is the same; you’ll never get bored and you’ll learn a lot. You’ll be able to get involved in all aspects of cheesemaking:
- Milk receiving and pasteurizing
- Cheese making and production
- Cheese ripening and affinage
- Cheese packaging and labeling
- Recordkeeping and analysis
- Cleaning and sanitation
Additional areas you could get involved in include:
- Mechanical plant and equipment maintenance
- Food safety regulation and compliance
- Sales and customer service at farmers’ markets across the region (please see the farmers’ market associate job posting!)
- Accounts management with our retail and distributor partners
You do NOT need experience in cheesemaking or food production! We will teach you. However, there are a few qualities that our ideal candidate will have.
You MUST have:
- A reliable means of transportation: our rural location is not accessible by public transportation
- The ability to handle physically demanding work, lift 30 lbs comfortably, remain moving on your feet for a few hours at a time (with breaks of course!): certain tasks are possible to complete while sitting but there is definitely a lot of walking around on the processing floor!
- A strong work ethic with regards to time management: when you’re on the clock you’re working efficiently
Ideally, you are also:
- Proactive: you take the initiative to start the next task
- Ready to take ownership of a project or area, learn the ins + outs, and follow through to completion
- Attentive to details and able to maintain focus through a repetitive task
- Able to communicate clearly and respectfully with others about your needs and team needs
- Interested in learning about the art + science of cheesemaking: you don’t need to become an expert but we’d like for you to understand the “why” behind the “what” so you are able to execute tasks efficiently and make best judgements to produce the best quality cheese
We are indeed a small team and do our best to support each other as we juggle each day’s and week’s tasks. We like to plan ahead but look to remain flexible as different needs come up. We often work in teams on larger tasks and solo on other small ones. We like to work hard so we can play hard, we know that beer tastes better ice cold, and we’ve enjoyed many a team pizza party and bonfire cookout. Sometimes we’ll do both at once: you might find us one day blasting pop tunes as we clean cheese equipment and the next day listening to some delightful classical music as we press cheese curds into their final forms.
We are ideally looking for a full-time staff for Monday-Friday or and for part-time help for limited, flexible hours including the weekend. We are flexible, reach out to us and let’s see if we can find a fit! We look forward to hearing from you. Say cheese!
- Full Time
- July 1st
- $18-25 Hour
- 100 CHASE ROAD, PINE PLAINS, NY, NY 12567
- 6/6/24
BASIC FUNCTIONS AND RESPONSIBILITES:
Supervises the operational aspects of the stables program including horseback riding, pony rides, carriage operation, corporate events, public relations, staffing, expense control, and sales; maximizing revenue while maintaining a high quality of safety and service. This person will respond quickly and appropriately to satisfy all guest and staff requests while promoting a positive and safe experience. The Stables Supervisor is an active member of the recreation team who responds to all issues of departmental concern within the framework of the operation of the total hotel.
ESSENTIAL JOB FUNCTIONS:
•Oversee daily operations of the stable in absence of Stable Manager including: staff, rides, reservations, accounting procedures, and animal care.
•Demonstrate competency as horseback rider with ability to mount horse from the ground.
•Arrive prepared, on time, and ready to work; maintain good attendance.
•Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
•Demonstrate “Horse sense” and interpret herd behavior.
•Assess rider’s abilities and horse behaviors in response to riders’ actions.
•Maintain a structured working environment for staff.
•Supervise and train stables personnel.
•Ensure all riders have accurately signed waiver form and payment receipt.
•Communicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
•Explain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
•Tack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
•Organize horse and riders in trail (lineup) groups in an efficient and safe manner.
•Learn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
•Encourage, display, and role model proper riding form at all times.
•Follow grooming, feeding/watering schedules for each animal.
•Dispense, inject (IV and IM), and apply prescribed medications and treatments to animals with accurate, detailed, record keeping.
•Detect and eliminate/reduce potential hazards from and around the trail system and barn area.
•Clean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
•Lead horses to and from paddocks and riding arena, lead another horse while riding a horse.
•Lead trail rides and drive carriages for up to 3 consecutive hours.
•Lead pony ride for our guests as young as 2 years of age up and down moderate inclines.
•Load hay in/out of the hayloft of barn.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance. Walk up to 7 miles per day.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Work in a manner that will not endanger self or others.
•Handle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
•Work in a hot/cold climate for extended periods of time.
•Maintain a consistent attitude, cheerful, positive, and “can do”. Speak positively about Mohonk, guests, and coworkers.
•Multi-task and pay attention to operational details while being attentive to guests. (Safety patrol of the barn and surroundings)
•Respond, in an encouraging manner, with alternate solutions to meet the guests’ needs or requests; show initiative and take action with an appropriate level of independence.
•Show interest and patience while working with young or adolescent children and novice rider.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, overnights, weekdays/weekends, holidays, and during peak periods of business.
•Answer phones in a clear, professional manner, and retrieve voicemails; capable of returning calls, taking precise written messages, processing payment, and follow through.
•Give accurate information, face to face, and over the phone. Maintain a complete knowledge of: All stables offerings, policies, and pricing; resort features; activities; and hours of operation.
•Operate POS cash register, record allocations of skate usage, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Speak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
•Energy , initiative, creativity , and willingness to try new approaches and techniques.
•Memorize names of plants, animals, names of guests, and horses/mules.
•Analyze problems and develop and implement action plans to address problems.
•Prepare administrative reports in a clear, logical manner.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
•Develop and implement innovative and interesting programs.
•Take reservation and billing information using computer based program with utmost accuracy and detail.
•Establish and maintain positive guest relations and a peaceful riding and/or carriage experience.
•Wear proper protective equipment appropriate to the task being performed.
•Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing
•Work independently and as part of a team.
•Take charge of the staff as regards the upkeep and appearance of the barn area, surroundings, animals, and equipment.
•Assist and oversee the feeding/watering schedules and menu for each animal.
•Dispense and apply prescribed medications and treatments to animals.
•Develop and enforce trail routes, exercise routines, and breaks for animals.
•Oversee farrier and vet visits.
•Available for after hours emergency horse care.
•Monitor staff schedule, time clock punches, and scheduled breaks daily.
•Oversee schedule of daily staff and assignment of riders to horses based on level of ride and skill of riders.
•Assist in scheduling of all stables business including; riding, carriages, private events; coordinates through the appropriate Mohonk departments including: Guest Services, Information Desk, Gatehouse, and Recreation.
•Lead daily staff shift briefing.
•Assist in evaluating staff during the appraisal process.
•Maintain the daily reservation books; create times with flexibility and knowledge of the regular scheduled daily offerings
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•CHA certification a plus
•A.A. or B.S degree in Equine Science is helpful
•Minimum of 4 years experience in a public/private stables operation with a proven record of increasing responsibility
•Current standard First Aid and CPR preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekends and holidays are a must though November
- Immediately
- New Paltz, NY 12561
- 6/4/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Serve as the primary point of contact related to Recreation, Spa and Meal reservations for in-house guests. This staff person will have very high levels of guest contact. In addition to assisting guests with reservations for activities, this staff member will serve as contact point for Mohonk Staff members looking to provide further guest experience enhancements. This person will be responsible for the coordination and maintenance of the Central Stairs information boards related to content and appearance.
ESSENTIAL JOB FUNCTIONS
- Greet guests immediately with a friendly and sincere welcome.
- Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
- Learn and retain a current knowledge of all Mohonk Mountain House offerings for food and beverage, recreation, and other services.
- Learn and retain a knowledge of Mohonk Mountain House history, family history, policies and values.
- Demonstrate a current knowledge of the various attractions, activities and events available in Ulster, Dutchess, and Orange Counties. Provide directions.
- Demonstrate a basic knowledge of other attractions in the Hudson Valley Region. Provide directions.
- Demonstrate a basic knowledge of all mass transportation and rental services available to/from Mohonk Mountain House and the metro areas of New York, New Jersey and Connecticut.
- Demonstrate a familiarity with the services and floorplans of Stewart, Albany, Westchester, JFK, Laguardia, and Newark airports as well as Port Authority Bus Terminal of NYC, and Grand Central Station. Have a basic understanding of the New York City Subway system.
- Work with external companies to arrange excursions to surrounding area attractions on behalf of the guest.
- Maintain a current knowledge of reputable restaurants, bars, eateries, retail, and other services available in Ulster County.
- Create and consistently maintain a quality work environment that is conducive to "Legendary" service.
- Work in conjunction with the Front Desk staff and other departments to accommodate guest information needs/services.
- Maintain open, concise, and consistent communication with management, co-workers and guests.
- Book guest reservations for in-house dining, spa, recreation and other services utilizing various windows based reservations system/point of sale.
- Enter and confirm reservations in the systems with the utmost accuracy and detail to capture all important information. Assist guests with questions regarding their existing reservations.
- Process special requirements and needs for guests through the proper channels so that the requests and needs are met accurately and to the guest’s satisfaction and safety.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Take responsibility for guest concerns: listen, empathize, apologize, resolve and never prove the guest wrong.
- Maintain confidentiality and use discretion and proper judgment in all matters, at all times.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Demonstrate proper accounting procedures for deposits, refunds, rate adjustments and end of shift audits.
- Work under stress from contact with public, demanding deadlines and changing priorities and conditions.
- Remain calm and alert during heavy resort activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Act calmly and effectively in emergency situations and maintain a full understanding of the Mohonk Mountain House Evacuation Plan.
- Demonstrate professional composure and use good manners on the telephone and in person. Answer and respond to telephone calls and emails promptly and communicate in a clear and professional manner. Produce well-written and error-free emails and documents.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation, speaking enthusiastically and engaging with others.
- Participate in outbound sales communications. Achieve high call volume and conversion ratio based on goals set by the Director of Hotel Operations.
- Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook, Resort Suites, Reservation Assistant. NAVIS Applications & Software knowledge a plus.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 25 pounds from ground level to waist level and carries a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Work in active guest setting subject to continuous interruptions and background noises.
- Work up to five hours viewing a computer video monitor and/ or operating a keyboard.
QUALIFICATIONS:
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- At least 3 years of experience in a customer focused work environment with proven problem-solving preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 5/2/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Assemble, set up, serve, break down and monitors continental breakfast food and beverages with a personable, courteous and professional manner.
ESSENTIAL JOB FUNCTIONS:
•Engage in a two-way communication and interact effectively with others, from a variety of social, emotional, cultural and intellectual backgrounds
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Set up buffet(s) in a timely fashion, before the beginning of service, according to standards or as directed by management.
•Inspect the buffet areas by touch, sight, sound and smell for conformance to prescribed standards of setup and replenishment.
•Maintain the appearance of the buffet and location at all times during service. Replenish all items on the buffet as needed.
•Clean up all spills as quickly as possible.
•Fulfill guest requests for food and beverage items accurately by serving and presenting menu items in a neat and appetizing manner.
•Clear the buffet(s) after the meal. Clean the equipment and return it to secure storage.
•Clean the location according to standards and leave the area presentable and ready for next use.
•Maintain and clean all buffet storage areas on a daily basis as directed by management.
•Anticipate guest's needs and meet them before you are asked.
•Maintain a presence at the location, greet guests in a friendly manner, and be approachable and informative at all times.
•Take responsibility for all Mohonk Mountain House equipment and supplies. Be careful to prevent loss and abuse of any items you use.
•Maintain a polite and pleasant personality.
•Work under crowded noisy conditions and to navigate around guests with loaded trays and potentially hot items.
•Work productively alone and without supervision when necessary.
•Handle small delicate equipment/objects without extraneous movement, contamination or destruction.
•Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
•Answer phones and take food and beverage orders from guests.
•Enter guest orders in a Point of Sale Terminal and enter special requests such as dietary restrictions, allergies, etc.
•Learn standard menu items, describe to the guest in detail and answer guest questions.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners such as recommendations about wine pairings.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Develop and maintain positive working relationships with other staff.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Negotiate stairs up and down, and uneven pathways while carrying service trays up to 20/lbs.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 500 feet.
•Lift up to 50 pounds from ground level to waist level and carries a distance of up to 75 feet with/ without assistance. Walk up to 7 miles per day.
•Lift and carry 25-35 lbs. to public areas within the hotel.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Demonstrate regular, predictable and punctual attendance during regularly scheduled work hours.
•Work a varying schedule, sometimes on short notice, when needed.
QUALIFICATIONS:
•Knowledge of Food and Beverage or Hospitality industry a plus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 4/23/24