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General Summary:
The Business Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services; handles all teller transactional activity, processes all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. The position of Business Banker also is required to be fully knowledgeable and skilled in the areas of new account desk, teller, and safe deposit.
Essential Duties and Job Responsibilities:
- Provides support to all assigned areas of branch operations where service or assistance is needed, including platform area, teller line, and safe deposit.
- Perform regular daily, weekly and monthly customer service duties.
- Maintain a cash drawer to process client transactions.
- Handle large sums of cash accurately and efficiently. Maintain Cash Limits. Perform all phases of teller work.
- To achieve and maintain customer satisfaction through excellence in service delivery, follow up and problem resolution.
- Assist consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
- Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation.
- Assist management with business phone calls and client outreach as necessary to achieve budget goals.
- Prepare for audits.
- Alternate opening and closing branch with management.
- Maintains a working knowledge of the complete line of products and services offered. Takes responsibility to keep up to date and request assistance for further development needs.
- Perform all other duties assigned by management.
OTHER RESPONSIBILITIES
-
EDUCATION, CERTIFICATION, EXPERIENCE:
Education:
Required: High School Diploma or GED
Preferred: Associates Degree
Experience:
Required: Cash Handling Experience and 1 Year Customer Service Experience
Preferred: 2 Years Banking Experience and 1 Year Sales Experience.
KNOWLEDGE, SKILLS, ABILITIES:
- Required: Needs the ability to maintain a positive and professional attitude at all times. Accurately count currency, friendly and outgoing personality, good customer service skills. Good decision making skills. Must be able to make quick informed decisions and seek assistance when needed. Must be a team player and work well with co-workers and management. Must have the ability to work with minimal supervision. This position has a high level of confidentiality. This position has access to customer's financial information, accounts, security procedures and closing procedures. High levels of internal & external contact with the public and departments
- Preferred: This position also requires organization, the ability to work at a fast pace and perform multi-tasks, the knowledge of the bank policies and procedures for the teller line & customer service, and good judgment skills. An ability to handle change, stress and the pressures of daily activity when multi-tasking and working at a fast pace.
WORK ENVIRONMENT:
Position is performed in a branch setting with some external business conduct.
Equipment Operations: Network System, Computer (various software programs), adding machine, office equipment.
PHYSICAL DEMANDS:
-
Special Note:
External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
- Full Time
- Immediately
- 21.00 - 32.00 Hour
- 212 Dolson Avenue, White Plains, NY 10601
- 6/26/24
Overview: The Senior Human Resources Business Partner operates as a strategic advisor, seamlessly blending client consultation with hands-on HR management. Leveraging comprehensive knowledge of NYS Certified PEO product offerings, this role delivers tailored solutions for small to mid-size clients. Serving as a Subject Matter Expert (SME), the Senior HR Business Partner fosters proactive client engagement, acting as the primary liaison between the Professional Employer Organization (PEO) and clients. Collaborating closely with internal stakeholders, this role ensures alignment with HR compliance standards and enhances employee culture and relations. A critical aspect of this role involves providing guidance on Federal and State (NY) HR/Employment Law alongside the Director of Human Resources, empowering clients to navigate complex HR challenges effectively.
Senior Human Resources Business Partner Qualifications:
- Bachelor's Degree or equivalent experience (5+ years) in HR Generalist or managerial roles with a focus on Employee Relations and industry exposure.
- Ability to work onsite Monday through Friday in Poughkeepsie.
- Strong attention to detail and exceptional communication skills, both written and verbal.
- Proactive in skill development to stay abreast of evolving HR landscapes.
- Flexibility for local commuting, up to 25% during standard working hours.
- Full comprehension of all human resource functional areas.
- SHRM or PHR certification preferred.
Senior Human Resources Business Partner Responsibilities:
- Provides consultative support to clients, addressing HR concerns and collaborating with internal experts to deliver actionable solutions.
- Acts as a hands-on resource, directly managing tasks such as updating Employee Handbooks, exploring employment law compliance, and ensuring benefit communications clarity, utilizing specialized software.
- Offers expert advice on Performance Management, Recruitment and Retention Strategies, Compensation, Performance Development, Employee Engagement, Employee Relations, Compliance, Regulations, and Culture Enhancement.
- Ensures shared employees meet all mandatory training and certification requirements.
- Interprets HR policies and procedures, resolving employee relations issues, and seeking guidance from HR Director and Legal Counsel when necessary.
- Keeps abreast of HR trends and conducts training sessions based on industry best practices.
- Upholds a commitment to delivering exceptional customer service to clients.
Compensation: Employee benefits encompass Medical, Dental, Vision, Paid Family Leave, Life Insurance, 401(k) Retirement, Holidays, Vacation, and Sick days. Compensation will be commensurate with experience, offering extensive exposure to various industries.
This presents a unique opportunity for an HR Professional seeking to deliver strategic HR insights while actively managing hands-on HR tasks for businesses across the Hudson Valley.
Why choose Ethan Allen Workforce Solutions? We offer many entry level administrative positions that are great for candidates who are looking to expand their skill set or get their foot in the door with many companies in the Hudson Valley. We’ve built our relationships with clients based on the candidates we send them, and they trust that we will send them top quality candidates. Candidates love working with us because we are able to find them work quickly. Our employees are paid on a weekly basis and are afforded the opportunity to enroll in our health insurance plan. Many of our positions are temp-to-hire, meaning that after a certain amount of time, the client can choose to hire our employee as one of their own.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $95,000 Year
- Poughkeepsie, NY 12601
- 6/25/24
Job Title: Bilingual HR Generalist
Location: Kingston, NY
Employment Type: Temp to Perm
Salary: $23-$25 per hour
Work Schedule: Monday to Friday, 8:00 AM - 4:30 PM
Job Description:
We are seeking a dedicated and detail-oriented Bilingual HR Generalist to join our team in Kingston, NY. This role is a temp-to-perm position, offering competitive hourly pay. The ideal candidate will be fluent in Spanish and possess at least one year of experience in human resources.
Bilingual HR Generalist Responsibilities:
- Serve as the primary point of contact for employee and applicant inquiries, providing timely and accurate information.
- Screen resumes, conduct initial interviews, and arrange follow-up interviews as needed.
- Manage all aspects of the pre-hire process, including paperwork and onboarding for new employees.
- Conduct orientation sessions to ensure new hires are well-informed about company policies and procedures.
- Monitor and document compliance with mandatory training requirements for all staff.
- Maintain accurate and up-to-date personnel files.
- Assist employees with enrollment in medical, dental, and vision benefit plans.
- Organize and execute monthly and annual employee recognition programs.
- Support the HR Manager with tasks related to Workers' Compensation, Medical Leaves, and FMLA.
Bilingual HR Generalist Qualifications:
- Fluent in Spanish.
- Minimum of one year of HR experience.
- Strong interpersonal and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to handle confidential information with discretion.
- Proficiency in Microsoft Office Suite and HRIS software is preferred.
Join our team and contribute to creating a supportive and efficient workplace environment!
Why choose Ethan Allen Workforce Solutions? We work one-on-one with job seekers. Each of our Staffing Specialists is trained in one division, so they get to know those clients and become experts in that field. Your resume will never be lost in the ‘black box’ and you will never hear an automated call during office hours.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $23 - $25 Hour
- Kingston, NY 12401
- 6/25/24
Benefits:
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Wellness Reimbursement Program
- Paid Holidays and Vacation
What does a Cleaning Worker – Part Time do?
- Under general supervision, performs cleaning, sweeping, dusting, scrubbing, and other janitorial work
- This role also performs simple clerical work and other work as assigned
What does it take to be a Cleaning Worker – Part Time?
Required:
- Availability Monday – Friday evening hours (5:00 p.m. to 11:00 p.m. EST), 30 hours per week is required
- Must be physically fit (as evidenced by pre-employment physical and drug test) to be able to lift 50+ pounds
- Must be able to work quickly and independently
Preferred:
- Prior office or related commercial cleaning experience
Applications will be accepted until June 14, 2024.
This job does not have a range. All incumbents start at the same pay rate are paid the same per collective bargaining agreement. Pay Rate: $18.05 / hour
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Part Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 6/25/24
Job Title: Customer Service Representative (Temporary to Permanent)
Location: Highland Mills, NY
Work Schedule: Monday to Friday, 8:00 am - 5:00 pm
Pay Range: $18-$20 per hour
Bilingual Requirement: Fluent in Spanish (Required)
Preferred Experience: Insurance Industry
Are you a customer-focused individual with excellent communication skills? We are currently seeking a Customer Service Representative for a temporary-to-permanent position to join our dynamic team. If you thrive in a fast-paced environment, have a passion for providing exceptional customer service, and are bilingual in Spanish, we want to hear from you!
Customer Service Representative Qualifications:
- Bilingual proficiency in English and Spanish (Required).
- Previous customer service experience is a plus.
- Insurance industry experience is preferred.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to adapt and thrive in a fast-paced environment.
Benefits:
- Competitive hourly wage ($18-$20 per hour).
- Opportunity for permanent placement.
- Professional development and growth opportunities.
Customer Service Representative Responsibilities:
- Assist with general administrative tasks.
- Provide excellent customer service to current and potential clients.
- Respond to inquiries and resolve customer concerns in a timely and efficient manner.
- Collaborate with team members to ensure a positive customer experience.
If you are a dedicated individual who enjoys helping others and is ready to take the next step in your career, apply now.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $18-$20 Hour
- Highland Mills, NY 10930
- 6/24/24
Job Title: Bilingual Administrative Assistant
Location: Harriman, NY
Hours: 9:00 AM - 5:30 PM, Monday - Friday
Compensation: $25 - $29 per hour
Employment Type: Temp-to-Hire
Benefits: 401(k), Health Insurance, Paid Vacation Days, Sick Days, and Holidays
About the Role:
We are seeking a highly organized and detail-oriented Bilingual Administrative Assistant to join our dynamic production team in Harriman, NY. The ideal candidate will be fluent in both English and Spanish and possess advanced Excel skills. This role is crucial in supporting our production processes and ensuring smooth operations.
Bilingual Administrative Assistant Responsibilities:
- Data Management: Update and maintain accurate data records.
- Production Tracking: Monitor and track the production process to ensure efficiency and timeliness.
- Reporting: Run and generate detailed reports as required.
- Inventory Management: Monitor and maintain inventory levels to support production needs.
Bilingual Administrative Assistant Qualifications:
- Language Skills: Fluency in English and Spanish.
- Technical Skills: Advanced proficiency in Microsoft Excel.
- Experience: Previous experience in an administrative role within a production environment is preferred.
- Attention to Detail: Strong organizational skills with an eye for detail.
- Communication: Excellent verbal and written communication skills.
Benefits:
- Competitive hourly rate of $25 - $29
- Comprehensive health insurance coverage
- 401(k) retirement plan
- Generous paid vacation days, sick days, and holidays
How to Apply:
If you are a proactive and detail-oriented individual with the required skills and experience, we invite you to apply for this exciting opportunity. Join our team and contribute to a thriving production environment where your skills and expertise will be valued and rewarded!
Why choose Ethan Allen Workforce Solutions? We make the job search easier for you! Because we have multiple open positions at our fingertips that we are looking to fill, by applying with us, we have streamlined the application process for you. That means job seekers don’t have to spend as much time searching for open positions and sending resumes.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $25-$29 Hour
- Harriman, NY 10926
- 6/24/24
Bilingual HR Generalist
Location: Newburgh, NY
Position: Temporary (with potential for permanent placement)
Hours: Monday to Friday, 8 AM - 4 PM or 9 AM - 5 PM
Salary: $25 - $27 per hour
We are seeking a dynamic and experienced Bilingual HR Generalist to join our team in Newburgh, NY. This temporary role has the potential to become permanent for the right candidate.
Bilingual HR Generalist Responsibilities:
- Administer essential HR functions including workforce management, recruitment, employee and labor relations, health and safety, compensation, benefits, training, diversity initiatives, employee engagement, leave management, attendance tracking, payroll, and maintenance of employee records.
- Communicate and facilitate organizational policies and programs, ensuring compliance with labor laws and regulations.
- Provide internal support and collaborate with various business lines to meet human resources needs.
- Evaluate, select, and manage vendors offering supplemental HR services.
- Coordinate with HR support staff to process and maintain employment, attendance, and other relevant records.
Bilingual HR Generalist Requirements:
- Bachelor’s degree and at least 2 years of HR experience.
- Proficiency in MS Office (Outlook, Word, Excel).
- Bilingual proficiency in English and Spanish is essential.
If you are a dedicated HR professional with the required qualifications, we would love to hear from you. Apply today to join our team and contribute to our mission of fostering a positive and compliant work environment.
Why choose Ethan Allen Workforce Solutions? We work one-on-one with job seekers. Each of our Staffing Specialists is trained in one division, so they get to know those clients and become experts in that field. Your resume will never be lost in the ‘black box’ and you will never hear an automated call during office hours.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $25 - $27 Hour
- Newburgh, NY 12550
- 6/24/24
Benefits:
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Wellness Reimbursement Program
- Paid Holidays and Vacation
What is a Junior Clerk?
Under direct supervision perform various types of clerical work, which may include: maintaining files, messenger duties, typing, operating office machines and miscellaneous office tasks as assigned.
What does it take to be a Junior Clerk?
Required:
- A High School diploma or equivalency diploma
- Ability to sort and deliver mail via a cart, lifting and various other mailroom duties
- The ability to type, use a personal computer, telephone and other typical office equipment
- Knowledge of Microsoft Word and Excel
- Ability to be flexible to a changing work environment and be able to demonstrate excellent interpersonal skills
- Valid driver’s license
Preferred:
- Associates degree in Business Administration, Accounting, or a related field of study
- Secretarial, business and/or accounting clerical experience
Applications will be accepted until June 11, 2024.
This job does not have a range. All incumbents are paid the same per collective bargaining agreement. Pay Rate: $20.87 / hour
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 6/22/24
Customer Account Specialist Position
Location: Wappingers Falls, NY
Type: Direct Hire
Salary: $47,000 per year
Work Schedule: Monday to Friday, flexible 8-hour shifts between 8 am to 8 pm, occasional rotating Saturdays.
Customer Account Specialist Requirements:
- Minimum of 2 years' experience in customer service or a related position.
- Two-year (or higher) college degree preferred.
- Strong multitasking and attention to detail skills.
- Exceptional verbal and written communication skills.
- Proficient with Microsoft Suite and technical expertise in Salesforce or TalkDesk.
- Experience with CRM tools like Monday.com, Pipedrive, Zendesk, Hubspot, Oracle, etc., is strongly desired.
- Home internet access is required for off-site/remote operations.
Customer Account Specialist Responsibilities:
- Problem Resolution: Coordinate and implement solutions for customers, ensuring timely and professional communication to achieve satisfaction.
- Order Management: Handle order placement, inquiries, invoices, shipping details, product availability, and compliance with credit policies.
- CRM Management: Enter and oversee data in Salesforce, manage account setup, tax information, and contractual components of Purchase Order management.
- Technical Support: Utilize product knowledge to troubleshoot and resolve customer issues, initiate sales conversations, and provide product support.
- Cross-Functional Collaboration: Work seamlessly with departments such as Sales, Customer Success, Logistics, and Supply Chain to enhance the overall customer journey.
Take the next step in your career. Apply today!
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $47,000 Year
- Wappingers Falls, NY 12590
- 6/21/24
Join Our Team as a Bilingual Program Coordinator!
Location: Rhinebeck/Red Hook, NY
Employment Type: Direct Hore
Position: Part-Time, Flexible Schedule
Compensation: $30 - $35 per hour
Language Requirement: Must speak Spanish
Experience Required: Education or Non-Profit Sector
Role Overview: We are seeking a dedicated and dynamic Bilingual Program Coordinator to join our team. This part-time role offers a flexible schedule and the opportunity to make a significant impact on our community. As a key player in our program, you will manage registration and serve as the vital link between our program and the school staff, ensuring a seamless experience for students and their families.
Bilingual Program Coordinator Responsibilities:
- Program Management: Oversee student registration during the school year and summer sessions.
- Liaison Role: Act as the primary contact for teachers, principals, and ESL educators.
- Record Keeping: Maintain accurate registration, medical, photo release forms, and attendance records.
- Parent Engagement: Build and sustain strong relationships with parents, providing essential communications in Spanish or English as needed.
- Event Coordination: Organize end-of-semester celebrations and parent information sessions.
Bilingual Program Coordinator Qualifications:
- Fluency in Spanish is a must.
- Prior experience in education or the non-profit sector is required.
- Strong organizational skills and attention to detail.
- Excellent communication abilities and interpersonal skills.
Why Join Us?
- Competitive hourly wage.
- Flexible part-time schedule.
- Opportunity to make a positive impact in the community.
- Collaborative and supportive work environment.
If you are passionate about education and community engagement, and meet the qualifications listed, we would love to hear from you. Apply today and help us continue to provide valuable services to our students and their families!
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $30 - $35 Hour
- Rhinebeck, NY 12572
- 6/21/24
At TEG Federal Credit Union, we pride ourselves on being more than just a financial institution. We’re a caring team committed to one another and our members. We are seeking an energetic and detail-oriented Full Time Member Relations Teller for our Rte 376 branch in Wappingers Falls, NY.
As a Member Relations Teller, you will be responsible for proficiently assisting members with their financial transactions, helping members with their financial fitness, and providing exceptional customer service. If you are a motivated, outgoing, team-player, who can effectively communicate with members, staff and management, we want to talk to you!
As a Full-Time Teller, you will work 40 hours/week, Mon-Sat (with a short day Saturday and shorter hours during the week).
What We're Looking For (Qualifications):
- A high school diploma or GED
- At least one (1) year of cash handling experience
- Previous Teller experience is preferred, but not required
- Must be comfortable with computers, have a basic knowledge of Windows, and be able to learn new software programs quickly
- Valid driver's license and reliable personal vehicle is strongly preferred
- Bilingual in English and Spanish is a plus!
What You'll Get (Perks & Benefits):
- Work-life balance and supportive, team-oriented environment
- Comprehensive health, dental, and vision insurance
- 401k match
- Defined benefit plan (pension)
- Paid Time Off, and more!
What You'll Do As a Teller (Responsibilities):
- Receive and process member financial transactions
- Identify opportunities and advocate for members by referring appropriate products and services
- Balance cash drawer and daily transactions
- Train on additional Member Service duties in preparation for advancement
- Travel to various branches in Dutchess County as needed
- Additional responsibilities as assigned
Pay: $17.00 - $18.94 / hour, based on experience
Apply NOW for immediate consideration!
TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy.
- Full Time
- Immediately
- $17.00 - $18.94 Hour
- Poughkeepsie, NY 12601
- 6/19/24
ENTRY LEVEL PROJECT ADMINISTRATOR POSITION AVAILABLE
Full Time or Part Time options available
Potential for advancement within the company
FT employees receive a comprehensive benefits package, including medical, dental, vision, 401K
Office Hours: Monday-Friday 8am-5pm
Location: Pleasant Valley
QUALIFICATIONS/REQUIREMENTS
- High School Diploma or GED
- Excellent written and verbal communication skills
- Proficiency with computers and Microsoft Office (Outlook, Word, Excel)
- Ability to multi-task, time manage, organize and have close attention to detail
- Self-motivated with the willingness to learn
- Be a team player and work well with others
- Experience in an office setting a plus
- Experience in the construction industry is helpful but not required
- Interest and/or knowledge in the HVAC and plumbing industry is helpful but not required
JOB DESCRIPTION
- Gather construction specification data and organize into cohesive submittal documentation
- Provide submittal documentation to various agencies in a timely manner
- Organize project closeout documentation, including operation and maintenance manuals and warranties
- Assist and coordinate with Project Management team to provide deliverables in a timely manner
- Communicate with various outside agencies to determine requirements for submittal documentation
- Coordinate with field staff and foremen to properly provide as-built documentation
- Help office staff and Project Management team with other tasks as needed
- On the job training for entry level position
- Full Time, Part Time
- Immediately
- 11 Charles Street, Pleasant Valley, NY 12569
- 6/18/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
The Desk Clerk performs receptionist and customer service work helping to represent Mohonk Mountain House in the best way possible as they often serve as the guest’s first impression of the resort. The Desk Clerk is responsible for checking guests in/out of rooms graciously, efficiently, and accurately. They are responsible for processing charges and payments and demonstrating knowledge of billing and payment options. The ideal candidate would be courteous, self-motivated, friendly, and detail-oriented and provide accurate information about all resort amenities and services. Computer proficiency and the ability to effectively communicate via telephone, email, and in person are essential.
ESSENTIAL JOB FUNCTIONS:
- Process guest check-ins using established resort procedures. Verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
- Promote and recognize customer loyalty and provide exceptional service.
- Set-up guest reservation billing accounts for each person checking-in according to requests/requirements (shares, separate room rates/tax/incidentals, routing, comps)
- Collect information for guest billing, including tax exempt status information, credit card, check, or cash
- Assist customers with questions regarding their existing reservations. Make future reservations
- Understand reservation codes, other input codes, and special traces.
- Enter and confirm reservations in the property management system with the utmost accuracy and detail to capture important information.
- Generate and communicate daily traced requests, special attention guests, and VIPs for the front desk and other departments.
- Make Dining Reservations for hotel guests of the resort.
- Prepare key packets and registration card arrival boxes for reserved designated group business.
- Organize guest registration cards by filing all cards accurately in room number order.
- Provide information to guests on luggage storage, parking and retrieval of vehicles, and loading of luggage into cars for departure.
- Maintain a complete knowledge of all resort features, services, and activities (i.e. hours of operation, daily house counts, number of arrivals and departures, scheduled group and transient events, room availability, room types, rates, promotions, and amenities, locations of services and facilities).
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Understand and comply with resort and departmental policies and procedures including required uniform and dress code policies. Maintain a professional, neat, and well-groomed appearance and wear required department-issued uniform.
- Provide professional customer service with a desire to exceed, including exceptional verbal and written communication skills.
- Demonstrate computer proficiency with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus.
- Utilize Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
- Attend required coaching and training sessions as scheduled to review service quality and productivity.
- Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
- Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
- Transfer special unrelated front desk telephone calls to the appropriate departments
- Advise guests of messages (telephone, fax, etc.) and package deliveries.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Maintain an assigned cash bank and insure accuracy of contracted amount. Follow proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits. Adhere to cashiering and accounting policies.
- Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges. Cash guests personal checks according to Mohonk Mountain House procedure. Settle guest room accounts.
- Perform an audit via Opera (PMS) programming (balance receipts) and return bank at close of shift in accordance with Mohonk Mountain House standards.
- Take information on shopping orders and relay information to the Guest Services Shopper.
- Process guest and employee dry cleaning requests accurately according to procedures. Inspect and confirm receipt of laundry from the cleaner.
- Provide transportation information and directions to guests. Book trip arrivals and departures via Mohonk Mountain House Transportation.
- Follow opening and closing procedure checklists.
- Document guest requests, concerns, and needs; and immediately communicate with appropriate departments/personnel. Follow-up to make sure the guest is satisfied with the resolution using Mohonk Mountain House Second Effort procedures.
- Keep a clean and neat work station, restock office supplies and paper supplies as necessary.
- Work in office setting subject to continuous interruptions and background noises.
- Work extended periods of time viewing a computer video monitor and input information with a keyboard.
- Work under stress from contact with public, demanding deadlines and changing priorities and conditions. Maintain a calm demeanor when under pressure.
- Maintain professional composure and use good manners on the telephone and in person.
- Be dependable, responsible, and punctual and; and maintain good attendance.
- Learn and effectively process job responsibilities efficiently and confidently.
- Demonstrate organizational skills, proofreading skills, an attention to detail, and produce well-written, error-free copies.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Maintain a flexible work schedule including days/nightsweekdays/weekends, holidays, and during peak periods of business.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Escort guests and show various room types.
- Lift up to 15 pounds (i.e. brochure, folio paper, registration card, and envelope boxes) from ground level to above head and carry distance of up to 100 feet with/ without assistance. Walk up to 3 miles per day.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, or stand for up to 5 hours at a time. Navigate up to six flights of stairs.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Maintain focus on the job task at hand to think clearly and quickly.
QUALIFICATIONS:
- High school diploma or equivalent required
- Hospitality or customer service experience required or degree in hospitality, business finance, or accounting.
- Cashiering or banking experience preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 5/30/24