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Technical Support Representative
Location: Kingston, NY
Type: Temp-to-Perm
Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM
Pay: $18 - $24 per hour (based on experience)
A growing broadband and telecommunications provider is seeking a Tier 2 Technical Support Representative to join their team in Kingston, NY. This position plays a key role in supporting both residential and commercial customers with a strong focus on quality service and first-contact resolution.
This is a customer-facing role requiring strong technical knowledge, mentorship ability, and a passion for solving problems.
Technical Support Representative Qualifications:
- Minimum 3 years of Help Desk or Tier 2 support experience
- Strong multitasking, problem-solving, and customer service skills
- Comfortable with both internal team collaboration and direct customer interaction
- Experience with desktop tools, order processing, and support systems
- Able to work onsite, with occasional work-from-home flexibility
- Willingness to travel locally and work overtime, weekends, evenings, and holidays as needed
- High school diploma or equivalent required; technical degree preferred
Additional Details:
- Temp-to-perm opportunity with growth potential
- Fast-paced, structured environment
- Must be able to sit for extended periods and use a headset throughout the shift
Technical Support Representative Responsibilities:
- Provide advanced support for technical issues escalated from Tier 1 and field technicians
- Assist with onboarding and ongoing service for internet and phone customers
- Support customer needs related to repair, billing, and account management
- Develop internal training materials and job aids
- Mentor and train new and existing team members and partners
- Respond to escalations and ensure full resolution to customer satisfaction
- Participate in user testing for system updates and integrations
- Educate customers on products, services, and self-service tools
- Maintain high levels of professionalism and communication across all channels (phone, email, SMS, chat, social media)
If you're tech-savvy, customer-focused, and ready to take ownership of high-impact support issues, this could be the perfect fit. Apply now to join a team that values collaboration, quality service, and professional development.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $18 - $24 Hour
- Kingston, NY 12401
- 4/24/25
BASIC FUNCTIONS AND RESPONSIBILITIES:
Provides all the salon services offered in the Spa at Mohonk Mountain House menu of services according to their license. Maintains a high level of guest service and satisfaction. Makes a professional recommendation for their guest to facilitate continued wellness and enhancement. Adheres to all sanitation protocols and procedures.
ESSENTIAL JOB FUNCTIONS:
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Establish a minimum availability of three shifts per week to be scheduled and responsible for attendance.
•Perform professional recommendation of retail with the goal of 15% product sales to service revenue.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Stock, organize, and maintain work stations and salon.
•Prepare material and supplies for daily operations.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Clean designated equipment, such as nail clippers, cuticle pushers, nail files, pedicure station jets, hair brushes, combs, scissors, and other implements as assigned.
•Clean and sanitize work area as per departmental and New York State regulations.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Attend vendor trainings and events as assigned.
•Learn the ingredients of products used to know possible contraindications due to allergies or medical issues provided by guests.
•Learn benefits of ingredients and products used to be able to offer recommendations to guests to facilitate continued wellness and enhancement.
•Learn sequence and protocols for each salon service offered.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 40 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with young children and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.
QUALIFICATIONS:
•At least 18 years of age
•Current New York State Cosmetology License
•New York State License for Nail Technician
•Current Standard First Aid & CPR preferred
•Salon work experience preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 4/17/25
BASIC FUNCTIONS AND RESPONSIBILITIES:
Provides all the salon services offered in the Spa at Mohonk Mountain House menu of services according to their license. Maintains a high level of guest service and satisfaction. Makes a professional recommendation for their guest to facilitate continued wellness and enhancement. Adheres to all sanitation protocols and procedures.
ESSENTIAL JOB FUNCTIONS:
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Establish a minimum availability of three shifts per week to be scheduled and responsible for attendance.
•Perform professional recommendation of retail with the goal of 15% product sales to service revenue.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Stock, organize, and maintain work stations and salon.
•Prepare material and supplies for daily operations.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Clean designated equipment, such as nail clippers, cuticle pushers, nail files, pedicure station jets, hair brushes, combs, scissors, and other implements as assigned.
•Clean and sanitize work area as per departmental and New York State regulations.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Attend vendor trainings and events as assigned.
•Learn the ingredients of products used to know possible contraindications due to allergies or medical issues provided by guests.
•Learn benefits of ingredients and products used to be able to offer recommendations to guests to facilitate continued wellness and enhancement.
•Learn sequence and protocols for each salon service offered.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 40 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with young children and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.
QUALIFICATIONS:
•At least 18 years of age
•Current New York State Cosmetology License
•New York State License for Nail Technician
•Current Standard First Aid & CPR preferred
•Salon work experience preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#ZP
- Part Time
- Immediately
- New Paltz, NY 12561
- 4/16/25