BASIC FUNCTIONS AND RESPONSIBILITIES:

Act as a first point of contact for staff members, with helpfulness and patience. Be a solution maker who excels at delivering face-to-face hospitable service and resolving issues. Coordination of daily mail, detailed documents, and travel information. Must be culturally adaptable and dedicated to serving a diverse community. 

ESSENTIAL JOB FUNCTIONS:

• Greet and treat each customer graciously and with a helpful and courteous attitude at all time.
• Maintain confidentiality and use discretion and proper judgment in all matters, at all times. 
• Maintain and ensure compliance with applicable equal employment opportunity (EEO) and related employment laws and regulations.
• Support coordination of staff services; organizing trips (shopping, medical appointments, cultural, flight arrival/departure, transportation needs, etc.)
• Greet new staff and assist with dormitory check-ins at various hours as needed.
• Sort and distribute mail to resident employees.
• Assist manager with applicant tracking and preparing job offers daily.
• Maintain records and assist manager as needed.
• Communicate with hiring managers regarding the support of their searches for talented staff.
• Arrange meeting locations, travel, and/or accommodations for applicants and manager when necessary.

• Demonstrate organizational skills, proofreading skills, and produce well-written, error-free copies.

• Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook, Zoom.  Familiarity with ADP is a plus.
• Monitor status of confidential background checks as requested.
• Coordinate reference checks on all prospective employees as needed.
• Communicate effectively with applicants on phone via email.
• Support Mohonk on-site Job Fairs.
• Travel to assist with picking up and dropping off employees at airports, as well as escorting employees on bus off-property excursions.
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. Evenings a must. 
• Provide coverage and assistance with any of the other positions that are part of the Human Resources Division, as requested by the Director of Human Resources.
• Work in office setting subject to continuous interruptions and background noises. 
• Copy, scan, fax, or email documents to/for managers or outside agent, as requested.

• Maintain personnel files accurately and in timely fashion.   
• Maintain filing cabinets in terms of access and organization.

• Assist with special projects, clerical and administrative tasks within the Human Resources Office.

• Work extended periods of time viewing a computer video monitor and/ or operating a keyboard.

• Work under stress from contact with public, demanding deadlines and changing priorities and conditions. 
• Works productively and efficiently with or without supervision when performing routine tasks.
• Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
• Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Reach and grasp with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, stand, climb up/down ladders or stand for up to 5 hours at a time.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
• Lift up to 40 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance.  

• File letters, correspondences, reports, etc. in file cabinet drawers ranging from 1’ to 7’ from the floor. 

• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.   
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Participate in employee special events, parties, as requested.

QUALIFICATIONS:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.