Your search resulted in 22 "direct support professionals" jobs in Hudson Valley, NY. Save Job SearchSave SearchSave Job Search: direct support professionals
Job Title: Direct Support Professional (DSP) – Temp to Hire
Location: Wappingers Falls, Mahopac, Carmel, Patterson, Brewster, Garrison, Pawling, NY
Job Type: Part-Time/Full-Time (5 days/week, including 1 weekend day)
Shift: 12:00 AM - 8:00 AM
Pay Rate: $20 per hour
About the Position:
Are you a dedicated and compassionate Direct Support Professional (DSP) looking to make a meaningful impact in the lives of others? We are seeking experienced DSPs to join our team at residential group homes located in Wappingers Falls, Mahopac, Carmel, Patterson, Brewster, Garrison, and Pawling, NY. This is a temp-to-hire opportunity, offering the potential for permanent placement.
Direct Support Professional Qualifications:
- Minimum of 1 year of experience as a DSP and/or with OPWDD services.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to work a PT/FT schedule, including one weekend day.
- Willingness to work the 12 AM - 8 AM shift and handle potential mandating requirements.
What We Offer:
- Competitive pay at $20 per hour.
- Opportunity for permanent hire.
- A supportive and collaborative work environment.
- The chance to make a difference in the lives of individuals in your community.
Direct Support Professional Responsibilities:
- Provide support and assistance to individuals with developmental disabilities in a residential group home setting.
- Help with daily living activities, personal care, and fostering independence.
- Implement care plans and ensure the safety and well-being of residents.
- Engage in recreational activities and community involvement with residents.
- Collaborate with other team members to provide a positive and nurturing environment.
Apply Today:
If you’re passionate about helping others and have the experience we’re looking for, we’d love to hear from you! Apply now to become a valued member of our team and start making a difference.
Why choose Ethan Allen Workforce Solutions? We offer many entry level administrative positions that are great for candidates who are looking to expand their skill set or get their foot in the door with many companies in the Hudson Valley. We’ve built our relationships with clients based on the candidates we send them, and they trust that we will send them top quality candidates. Candidates love working with us because we are able to find them work quickly. Our employees are paid on a weekly basis and are afforded the opportunity to enroll in our health insurance plan. Many of our positions are temp-to-hire, meaning that after a certain amount of time, the client can choose to hire our employee as one of their own.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time, Part Time
- Immediately
- $20 Hour
- Wappingers Falls, NY 12590
- 9/16/24
Direct Support Professional
Location: Coxsackie, NY
Position Type: Full-Time, Direct Hire
Salary: $17.50 to $18.50 per hour (depending on experience)
Shifts Available: All shifts
Benefits: Excellent benefits package
About Us:
Join our dedicated team of professionals committed to making a difference in the lives of others. Our work is not just a job; it’s a rewarding experience that brings fulfillment and growth. We believe in creating a supportive and inclusive environment where every team member can thrive.
Direct Support Professional Qualifications:
- Passion for helping others and making a positive impact.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Previous experience in a similar role is preferred but not required.
What We Offer:
- Competitive hourly wage based on experience.
- Comprehensive benefits package.
- Opportunities for professional development and career growth.
- A supportive team culture and rewarding work environment.
Direct Support Professional Responsibilities:
- Provide direct support to individuals in need, fostering independence and enhancing quality of life.
- Assist with daily activities, personal care, and skill development.
- Collaborate with team members to create a safe and supportive environment.
- Maintain accurate records and documentation.
If you are passionate about making a difference and want to join a dynamic team, we would love to hear from you.
Join us today and be a part of something truly rewarding!
Why choose Ethan Allen Workforce Solutions? We offer many entry level administrative positions that are great for candidates who are looking to expand their skill set or get their foot in the door with many companies in the Hudson Valley. We’ve built our relationships with clients based on the candidates we send them, and they trust that we will send them top quality candidates. Candidates love working with us because we are able to find them work quickly. Our employees are paid on a weekly basis and are afforded the opportunity to enroll in our health insurance plan. Many of our positions are temp-to-hire, meaning that after a certain amount of time, the client can choose to hire our employee as one of their own.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $17.50 to $18.50 Hour
- Coxsackie, NY 12051
- 9/16/24
Job Title: Licensed Social Worker or Substance Abuse Counselor (CASAC)
Multiple Locations: Monroe, Walden, Monticello and Goshen, NY
Are you a dedicated Licensed Social Worker seeking a fulfilling opportunity to make a positive impact on the lives of individuals and families? Join our team and contribute to the well-being of our community through meaningful counseling and support services. We have an opportunity to work in the office or a new opportunity for a mobile LSW to work within the community providing mobile support!
This is a direct hire position that we are interviewing for immediately!
Licensed Social Worker/ Substance Abuse Counselor Key Qualifications:
- Licensed Master Social Worker (LMSW), or Licensed Clinical Social Worker (LCSW) credentials.
- Experience in conducting intakes and delivering individual, group, and family counseling.
- Proficient in maintaining accurate case records and documentation.
- Commitment to ongoing professional development.
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Licensed Social Worker / Substance Abuse Counselor Responsibilities:
As a Licensed Social Worker, you will be responsible for conducting intakes, providing individual, group, and family counseling, and offering continuing care and services to significant others. Documentation of case records, maintaining a caseload, and participating in group and individual supervision are integral components of this role. Assigned tasks will be directed by the Program Director to ensure the highest standard of care.
Employment Details:
This is a full-time direct hire position, providing stability and long-term career prospects. We value your commitment and dedication to making a positive impact on the community.
Supervision:
We provide supervision for clinical hours to support your professional growth.
How to Apply:
If you are a Licensed Social Worker / Substance Abuse Counselor passionate about providing quality counseling services and meet the qualifications outlined above, please apply for consideration. We look forward to welcoming dedicated professionals to our team and making a positive impact on the well-being of our communities.
Why choose Ethan Allen Workforce Solutions? We’re great matchmakers! As a job placement agency, we help job seekers get noticed and land positions that match their qualifications at companies that are hiring. We often have access to positions that may not be available otherwise.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- Monroe, NY 10950
- 9/16/24
Job Title: Certified Medical Assistant (CMA)
Location: Poughkeepsie, NY
Salary: $20-$23 per hour
Job Type: Full-Time
Job Summary:
We are seeking a dedicated and certified Medical Assistant to join our team in Poughkeepsie, NY. The ideal candidate will provide support to our healthcare professionals, ensuring high-quality patient care and efficient administrative operations.
Certified Medical Assistant Qualifications:
- Certified Medical Assistant (CMA) credential.
- High school diploma or equivalent; completion of a Medical Assistant program.
- Minimum of 1-2 years of experience in a clinical setting preferred.
- Proficiency in electronic health records (EHR) systems.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work well in a team-oriented environment.
- CPR certification is a plus.
Benefits:
- Competitive hourly wage ($20-$23 per hour).
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.
Certified Medical Assistant Responsibilities:
- Assist physicians and other healthcare providers with clinical tasks.
- Conduct patient intake, including recording medical histories and vital signs.
- Prepare and administer medications as directed by a physician.
- Perform routine laboratory tests and sample collection.
- Maintain accurate patient records and ensure proper documentation.
- Schedule appointments and manage patient flow.
- Provide patient education and instructions as needed.
- Maintain cleanliness and orderliness of examination rooms and equipment.
- Assist with inventory management and ordering of medical supplies.
Join our team and contribute to the health and well-being of our community in Poughkeepsie, NY!
Why choose Ethan Allen Workforce Solutions? We are one of the largest and well-known employment agencies in the Hudson Valley. Job searching can be frustrating and often feel like a dead end. Because of our long-term relationships with our clients, we are able to put your resume right in front of the hiring manager, and our clients trust that we are sending them the top candidate for the position at hand.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $20 - $23 Hour
- Poughkeepsie, NY 12601
- 9/16/24
Join Our Team of Compassionate Professionals!
Ethan Allen Workforce Solutions is seeking dedicated and experienced Certified Nursing Assistants (CNAs) for our client near Poughkeepsie, NY. This position offers the opportunity to make a meaningful impact in a skilled nursing facility, where you will be directly involved in the care and well-being of the geriatric population.
What We Offer:
- Comprehensive training in Medication Administration, First Aid, and CPR according to program requirements.
- A supportive work environment with a focus on resident care and quality of life.
- Flexible scheduling with all shifts available—no mandatory overtime, and no holiday shifts required.
Key Responsibilities:
- Assisting residents with personal care needs.
- Supporting daily activities and routines.
- Organizing and maintaining confidential files and information.
- Listening to and addressing residents' concerns and needs with compassion and professionalism.
What We're Looking For:
- Certification as a Nursing Assistant and a high school diploma are required.
- Strong time management and customer service skills.
- Flexibility, patience, and resilience in handling day-to-day challenges.
- A genuine desire to serve and care for the elderly.
Shift Requirements:
- Must be able to pick up at least 3 additional shifts per week, including 2 weekend days per month.
Compensation:
- Competitive pay rate of $25.00 per hour.
If you're passionate about providing exceptional care and want to be part of a team that values your skills and dedication, apply today for immediate consideration!
Why choose Ethan Allen Workforce Solutions? We are one of the largest and well-known employment agencies in the Hudson Valley. Because of our close relationships with our clients, we are able to provide our candidates access to job opportunities that are not available anywhere else. Locally owned and operated since 1969, we are the experts when it comes to placing candidates in a job environment that is right for them.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time, Part Time
- Immediately
- $25 Hour
- Poughkeepsie, NY 12601
- 9/16/24
Local Opportunity: Onsite Business Analyst Needed in Northern Ulster County, NY!
Position: Business Analyst
Schedule: Full-time, Monday to Friday
Location: On-site, Northern Ulster County, New York
Duration: Temporary to Direct Possible; Ongoing
Introduction: Are you an adept analyst passionate about deciphering complex data and enhancing operational efficiency? We're in search of a skilled Business Analyst to join our team, making a pivotal impact in our organization. As a Business Analyst, you'll apply your analytical prowess to review transactions, generate insightful reports, and support various operational initiatives. If you're ready to drive change in a dynamic environment, apply now!
Business Analyst Desired Skills:
- Proficiency in data analysis tools.
- Familiarity with business software systems; SAP preferred but not required.
- Strong problem-solving abilities.
- Full Excel proficiency.
- Bachelor’s Degree.
- Analytics or Analysis Certificates a Plus.
Business Analyst Responsibilities:
- Reviewing transactions for accuracy and compliance.
- Analyzing data and generating reports as needed.
- Supporting various operational tasks and special projects.
Join our team as a Business Analyst and contribute to our operational success. If you possess strong analytical skills and are ready to make a difference, we want to hear from you! Apply today for immediate consideration.
Note: This position is onsite in Northern Ulster County, NY. Local candidates are strongly preferred.
Join our team as a Business Analyst and contribute to our operational success. If you have a knack for analyzing data and solving complex problems, we'd like to hear from you. Please apply today for immediate consideration.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- Kingston, NY 12401
- 9/16/24
Job Title: Licensed Practical Nurse (LPN) - Skilled Nursing
Location: Monticello, NY
Shift: 7:00 AM - 3:00 PM
Pay Rate: $35 per hour
Job Description:
We are seeking a dedicated and compassionate Licensed Practical Nurse (LPN) to join our skilled nursing team in Monticello, NY. As an LPN, you will play a crucial role in providing high-quality care to our residents, ensuring their well-being, and enhancing their quality of life.
Licensed Practical NurseQualifications:
- Current and valid LPN license in the state of New York.
- Previous experience in a skilled nursing facility or similar healthcare setting is preferred.
- Strong clinical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Compassionate, patient-centered approach to care.
Benefits:
- Competitive hourly wage of $35 per hour.
- Weekly pay checks with option for direct deposit.
- NYS sick time accrual.
- Supportive work environment with opportunities for professional growth.
Licensed Practical NurseResponsibilities:
- Administer medications and treatments as prescribed by physicians.
- Monitor residents' health, including vital signs and overall condition.
- Assist in the development and implementation of individualized care plans.
- Provide support and assistance with daily living activities.
- Collaborate with the healthcare team to ensure continuity of care.
- Maintain accurate and timely documentation of care provided.
- Communicate effectively with residents, families, and other healthcare professionals.
- Comprehensive training and orientation.
How to Apply:
If you are a Licensed Practical Nurse with a passion for providing exceptional care, we would love to hear from you!
Why choose Ethan Allen Workforce Solutions? When searching for employment, it can often feel like a dead end. You apply and apply and never hear so much as a ‘Thanks for applying’ from a possible employer. At Ethan Allen, all applicants are contacted within 48 hours of applying to a position. Every time you call our office during business hours, you will speak to a real person. We’re eager to speak with all applicants and can often get them started on a new assignment in less than a week!
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time, Part Time
- Immediately
- $35 Hour
- Monticello, NY 12701
- 9/16/24
Job Opportunity: Cook at Lakeville, CT Wedding Venue
Are you passionate about culinary excellence and creating memorable dining experiences? Join our team as a Cook at our high-end wedding venue in Lakeville, CT. We are currently seeking a talented individual to join us from now to the end of October, offering a competitive hourly rate of $20 to $25, depending on experience.
Role Overview: As a Cook, you'll play a crucial role in crafting exquisite dishes for our discerning clientele. From chopping and prepping ingredients to cooking, plating, and cleaning, you'll contribute to every aspect of meal preparation and service, including hors d'oeuvres and more. This position requires availability on Thursdays through Sundays during our peak season.
Cook Requirements:
- Previous cooking experience in a professional setting is required; personal cooking experience alone will not suffice.
- Ability to work weekends and stand for extended periods, demonstrating stamina and resilience in a fast-paced kitchen environment.
- Strong communication skills and the ability to take direction effectively from senior kitchen staff.
- Dedication to maintaining cleanliness and sanitation standards in accordance with health regulations.
- Reliability and a commitment to punctuality are essential traits for success in this role.
Cook Responsibilities:
- Execute culinary tasks with precision and attention to detail, ensuring the highest standards of quality and presentation.
- Collaborate with the culinary team to develop and execute menus that reflect our venue's commitment to excellence.
- Maintain a clean and organized workstation, following food safety protocols and sanitation guidelines.
- Assist with inventory management, including ordering and stock rotation as needed.
- Adapt quickly to changing demands and prioritize tasks effectively to meet service deadlines.
Benefits: In addition to competitive pay, we offer the following benefits:
- Opportunity to work in a dynamic, creative environment with a supportive team.
- Potential for professional growth and development within our organization.
- Complimentary meals during scheduled shifts.
- Beautiful surroundings and the opportunity to contribute to unforgettable wedding experiences.
If you're a talented cook with a passion for culinary arts and a desire to excel in a high-end hospitality setting, we'd love to hear from you. Join us in Lakeville, CT, and be part of a team dedicated to delivering exceptional cuisine and service to our guests.
Why choose Ethan Allen Workforce Solutions? We work one-on-one with job seekers. Each of our Staffing Specialists is trained in one division, so they get to know those clients and become experts in that field. Your resume will never be lost in the ‘black box’ and you will never hear an automated call during office hours.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $20-$25 Hour
- Lakeville, CT 06039
- 9/16/24
Hudson Valley Credit Union is currently recruiting for the position of Contact Ctr Spec I. Primary Function: interact with members via Contact Center delivery systems and build and enhance member relationships by identifying and recommending solutions to members' financial needs.
Responsibilities
- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
- Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels. Contribute to the attainment of organization, department, and personal sales and service goals.
- Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc. Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
- Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Minimum 1 Year Experience in a call center environment experience preferred
Remote Work Requirements
- Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
- Must have access to reliable and high speed Internet.
- Home office/ work environment should be in a quiet and professional setting.
- Must be able to commute to HQ building when necessary.
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Minimum 1 Year Experience in a call center environment experience preferred
Remote Work Requirements
- Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
- Must have access to reliable and high speed Internet.
- Home office/ work environment should be in a quiet and professional setting.
- Must be able to commute to HQ building when necessary.
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
- Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels. Contribute to the attainment of organization, department, and personal sales and service goals.
- Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc. Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
- Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
- Part Time
- Immediately
- Poughkeepsie, NY 12603
- 9/19/24
Hudson Valley Credit Union is currently recruiting for the position of Contact Ctr Spec I. Primary Function: interact with members via Contact Center delivery systems and build and enhance member relationships by identifying and recommending solutions to members' financial needs.
Responsibilities
- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
- Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels. Contribute to the attainment of organization, department, and personal sales and service goals.
- Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc. Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
- Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Minimum 1 Year Experience in a call center environment experience preferred
Remote Work Requirements
- Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
- Must have access to reliable and high speed Internet.
- Home office/ work environment should be in a quiet and professional setting.
- Must be able to commute to HQ building when necessary.
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Minimum 1 Year Experience in a call center environment experience preferred
Remote Work Requirements
- Local Remote (Orange, Dutchess, Ulster, Westchester, Putnam, Rockland Counties)
- Must have access to reliable and high speed Internet.
- Home office/ work environment should be in a quiet and professional setting.
- Must be able to commute to HQ building when necessary.
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long-term financial relationships with members by identifying needs and recommending solutions, including Credit Union Business Partners.
- Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels. Contribute to the attainment of organization, department, and personal sales and service goals.
- Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, quality monitoring scores, etc. Actively seek and implement feedback from supervisor to ensure performance expectations are being met.
- Consistently contribute to Credit Union’s initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
- Full Time
- Immediately
- Poughkeepsie, NY 12603
- 9/18/24