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Technical Support Representative
Location: Kingston, NY
Type: Temp-to-Perm
Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM
Pay: $18 - $24 per hour (based on experience)
A growing broadband and telecommunications provider is seeking a Tier 2 Technical Support Representative to join their team in Kingston, NY. This position plays a key role in supporting both residential and commercial customers with a strong focus on quality service and first-contact resolution.
This is a customer-facing role requiring strong technical knowledge, mentorship ability, and a passion for solving problems.
Technical Support Representative Qualifications:
- Minimum 3 years of Help Desk or Tier 2 support experience
- Strong multitasking, problem-solving, and customer service skills
- Comfortable with both internal team collaboration and direct customer interaction
- Experience with desktop tools, order processing, and support systems
- Able to work onsite, with occasional work-from-home flexibility
- Willingness to travel locally and work overtime, weekends, evenings, and holidays as needed
- High school diploma or equivalent required; technical degree preferred
Additional Details:
- Temp-to-perm opportunity with growth potential
- Fast-paced, structured environment
- Must be able to sit for extended periods and use a headset throughout the shift
Technical Support Representative Responsibilities:
- Provide advanced support for technical issues escalated from Tier 1 and field technicians
- Assist with onboarding and ongoing service for internet and phone customers
- Support customer needs related to repair, billing, and account management
- Develop internal training materials and job aids
- Mentor and train new and existing team members and partners
- Respond to escalations and ensure full resolution to customer satisfaction
- Participate in user testing for system updates and integrations
- Educate customers on products, services, and self-service tools
- Maintain high levels of professionalism and communication across all channels (phone, email, SMS, chat, social media)
If you're tech-savvy, customer-focused, and ready to take ownership of high-impact support issues, this could be the perfect fit. Apply now to join a team that values collaboration, quality service, and professional development.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $18 - $24 Hour
- Kingston, NY 12401
- 4/24/25
Hudson Valley Credit Union is currently recruiting for the position of Senior IT Security Engineer. Primary Functions: Design, implement, and maintain security systems to protect the organization’s computer networks and data from unauthorized access, cyber threats, and breaches. This includes coordinating and ensuring remediation of identified vulnerabilities, participating in all internal and external security audits and penetration testing, creating or enhancing security policies, procedures, and standards, and partnering with other teams at HVCU to mature our cyber security program.
Responsibilities
- Develop and implement security architectures, including firewalls, access controls, encryptions standards, and intrusion detection systems.
- Ensure cyber security tools and solutions are highly available and up to date.
- Accountable for remediation of any Security Incidents, Identified Vulnerabilities, an implementation of any security system Hardening activities.
- Create and enforce IT Cyber Security Standards and Practices.Champion collaboration between IT teams, Risk Management, and 3rd party Security Partners.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- Associate’s Degree in Cybersecurity is required.
- Bachelor's Degree in Computer Science, Information Security preferred.
- Minimum 10 years' experience working in IT Cyber Security, required.
- Minimum 8 year's experience working as an IT Cyber Security Engineer, required.
- Minimum 4 years' experience working in Financial Services (Banking, CU, Fintech, annuities, other), required.
- Familiarity with regulatory and industry standards (NIST or CIS), required.
- Certified Information Systems Security Professional (CISSP), preferred.
- ITILv3 Foundation or higher, preferred.
- System Security Certified Practitioner (SSCP), preferred.
- CompTIA Security+, preferred.
Click here for a full view of the job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Associate’s Degree in Cybersecurity is required.
- Bachelor's Degree in Computer Science, Information Security preferred.
- Minimum 10 years' experience working in IT Cyber Security, required.
- Minimum 8 year's experience working as an IT Cyber Security Engineer, required.
- Minimum 4 years' experience working in Financial Services (Banking, CU, Fintech, annuities, other), required.
- Familiarity with regulatory and industry standards (NIST or CIS), required.
- Certified Information Systems Security Professional (CISSP), preferred.
- ITILv3 Foundation or higher, preferred.
- System Security Certified Practitioner (SSCP), preferred.
- CompTIA Security+, preferred.
Click here for a full view of the job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Develop and implement security architectures, including firewalls, access controls, encryptions standards, and intrusion detection systems.
- Ensure cyber security tools and solutions are highly available and up to date.
- Accountable for remediation of any Security Incidents, Identified Vulnerabilities, an implementation of any security system Hardening activities.
- Create and enforce IT Cyber Security Standards and Practices.Champion collaboration between IT teams, Risk Management, and 3rd party Security Partners.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
- Full Time
- Immediately
- Poughkeepsie, NY 12603
- 3/17/25