BASIC FUNCTIONS AND RESPONSIBILITIES:

Provides relief coverage for Bath Attendant and Parlor Attendant. Maintains the cleanliness and safety of the public area restrooms, offices, and public areas as well as provide exceptional customer service.

ESSENTIAL JOB FUNCTIONS:

•Clean and disinfect restrooms located in public areas. Brush and scrub toilets, urinals, sinks and drains. Clean mirrors, sink-tops, and all bathroom surfaces. Clean and sanitize baby changing stations.
•Clean and disinfect offices and public areas.
•Empty trash receptacles, sanitary disposal boxes, and sanitize. Transport trash to proper waste unit.
•Maintain appropriate supply levels of paper goods, soap, and other supplies.
•Work with chemical cleansers, disinfectants and sanitizers.
•Dust, sweep, mop, and/or vacuum surfaces and floors according to standards.
•Spot check restrooms and public areas throughout the day and ensure clean and neat appearance.
•Work under pressure and maintain composure while dealing with large volumes of people.
•Comprehend the special cleaning needs of public restrooms and/or public areas and offices and is motivated to meet the challenge those facilities present while acting in a manner which allows maximum privacy and consideration to guests and employees.
•Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel.
•Sign out keys and return at the end of shift.
•Maintain cleanliness of cleaning carts and ensure they are presentable. Restock with appropriate level of supplies.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Work additional hours beyond regularly scheduled work day (evenings and weekends) as necessary.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Develop and maintain positive working relationships with other staff.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with.
•Communicate regularly with the Public Area Supervisor about daily work assignments.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous hotel–related cleaning experience preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of employee for this job. Duties, responsibilities and activities may change at any time or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Provide prompt, courteous service to the dining guests of the Mohonk Mountain House for breakfast, lunch, dinner and special functions according to the standards set by Management.

ESSENTIAL JOB FUNCTIONS:

•Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant.
•Learn standard menu items so that you can describe them to the guest in detail and answer any questions they may have.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Open wine bottles and champagne table-side with waiter’s corkscrew, and present to guests.
•Take and receive food and beverage orders from guest and serve in an efficient, timely and professional manner following the established sequence of service.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Anticipate guest needs and meet them before you are asked to.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Negotiate stairs up and down while carrying full trays.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Handle dishes and glassware carefully.
•Provide proper service while serving wines and champagne, and have thorough knowledge of cocktails, spirits, and beer- including local selections.
•Set and reset tables with linen, silverware, dishware, and glassware.
•Mark silverware with each course.
•Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
•Assist in the set up and breakdown of special functions.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
•Perform basic mathematical functions such as addition, subtraction, multiplication and division.
•Maintain confidentiality of guests’ personal information and use with discretion.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:
•At least 18 years of age.
•Knowledge of hospitality and experience in food and beverage service.
•TIPS or other state-recognized Alcohol Awareness Training Certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Massage Therapist is responsible for providing all the various massage services offered in the Spa at Mohonk Mountain House. The Massage Therapist is an active member of the Spa team responsible for maintaining a high level of guest service and satisfaction. The Massage Therapist is expected to make a professional recommendation for their guest to facilitate continued wellness.

ESSENTIAL JOB FUNCTIONS:

•Attend in-house trainings with the ultimate goal of being able to perform all massage services offered at the Spa at Mohonk Mountain House as described in the Spa Menu.
•Learn, demonstrate, and adhere to sequence and protocols for each massage service added to skill set.
•Perform professional recommendation of retail with the goal of 10% product sales to service revenue.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Retain guests by consistently providing excellent customer service. This includes anticipating guest needs and adhering to the standards for spa guest service.
•Communicate guest issues to Spa Management.
•Promptly greet guest and provide spa guests with a tour of spa facilities when needed. Escort guest to and from treatment room.
•Perform services keeping guest satisfaction as priority, while running on time for next guest.
•Begin and end all treatments on time, adhering to bookings.
•Provide guests with a thorough and knowledgeable professional massage.
•Clean and sanitize work area as per departmental policies.
•Remove all soiled linen from massage room(s) and deposit in designated area.
•Operate all tools and equipment needed to perform the Spa at Mohonk Mountain House services safely.
•Stock and organize massage room(s) with appropriate linens and supplies.
•Prepare material and supplies for daily operations.
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Maintain availability of a minimum of three shifts per week.
•Attend vendor trainings and events as assigned to learn the ingredients of products used in order to know possible contraindications due to allergies or medical issues provided by guests and to learn benefits of ingredients and products used to be able to offer well-informed recommendations to guests to facilitate continued wellness.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Inspect and report maintenance needed on equipment used to provide services.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with teenagers and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.

QUALIFICATIONS:

•Valid and current NYS License for Massage Therapy.
•Minimum of 2 years work experience in a professional spa setting preferred.
•Basic CPR/First Aid Certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Preparation and production of wholesome meals in accordance with company standards and local health regulations.               

ESSENTIAL JOB FUNCTIONS:       

• Prepare and service all food items for a la carte and/or buffet menus serving up to 2500 meals per day according to hotel recipes and standards. 
• Follow recipes, instructions from sous chefs, and work as part of larger team unit focusing on quality and consistency.
• Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
• Check and ensure the correctness of the temperature of appliances and food.  
• Ensure adherence to quality expectations and standards.
• Ensure proper portion, arrangement, and food garnish. 
• Keep refrigerators and storerooms clean and neat. Ensure food and supply items are stored per standards. 
• Monitor food quality while preparing food. 
• Monitor the quality and quantity of food that is prepared prior to distributing to “front of house” staff for delivery to guest.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. 
• Prepare special dietary meals or substitute items. 
• Weigh, measure, and mix ingredients.
• Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
• Operate equipment such as ovens, stoves, grills, microwaves, steamers, kettles, and fryers.  
• Regulate temperature of ovens, broilers, grills, and roasters. 
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 50 pounds from ground level to and carries a distance of up to 100 feet with/ without assistance.  Walk up to 5 miles per day.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.  Hear verbal instructions, directions and warnings.
• Test and inspect foods to determine if they have been cooked sufficiently. 
• Set-up and break down work station. 
• Maintain proper rotation of product in all refrigerators (FIFO) to minimize wastage/spoilage.
• Wash and disinfect kitchen area, tables, tools, knives, and equipment.
• Sanitize and ensure cleanliness and maintenance of all work areas, utensils, and equipment.
• Work clean and be responsible for kitchen organization and orderliness. 
• Perform job safely while maintaining a clean, safe work environment.
• Handle hot items with care.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Check the working condition of equipment and machinery in accordance with specifications. 
• Follow all Mohonk Mountain House safety and security policies and procedures.
• Identify safety hazards, report, and follow up to see that corrective action is taken.
• Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Maintain food storage and cooler logs in adherence to food safety standards. 
• Complete safety training and certifications when offered. 
• Adhere strictly to directives and instructions from Sous Chef, Executive Sous, Executive Chef.
• Work under time constraints, extreme temperatures, and high business levels.
• Assist in production planning, record keeping and reporting as required. 
• Assist in the requisitioning and receiving of all food and supplies as required. 
• Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
• Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry.
• Work productively and efficiently with or without supervision when performing routine tasks.
• Learn, retain, and demonstrate a full knowledge and understanding of all menu items, carriage lounge, and banquet menus as trained.
• Demonstrate basic knife handling skills and familiarity with basic kitchen equipment and machines.       
• Offer consistently professional, friendly and proactive guest service while supporting fellow colleagues.
• Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
• Follow kitchen policies, procedures and service standards
• Assist all service staff and company workers in a professional manner insuring our guest service is in accordance with company standards.        
• Attend shift briefings and actively participate daily.
• Communicate assistance needed during busy periods
• Maintain confidentiality of proprietary information; protect company assets. 
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.  
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
• Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.

QUALIFICATIONS:        

• 3 years culinary experience in similar operation. 
• Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.       
• Certification in food service sanitation practices and prevention of food borne illnesses preferred.       

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

A stables guide is responsible for providing a safe and enjoyable recreational activity for guests, of the stables, while guiding a trail ride (riding a horse while supervising the horse line) or while operating the carriage team. This person is responsible for establishing and maintaining a good relationship with our guests; giving a tour of the property, sharing interesting facts, and offering accurate information about Mohonk and our history.

ESSENTIAL JOB FUNCTIONS:

•Competent horseback rider with ability to mount horse from the ground.
•Arrive prepared, on time, and ready to work; maintain good attendance.
•Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
•Demonstrate “Horse sense” and interpret herd behavior.
•Assess rider’s abilities and horse behaviors in response to rider’s actions.
•Ensure all riders have accurately signed waiver form and payment receipt.
•Communicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
•Explain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
•Tack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
•Organize horse and riders in trail (lineup) groups in an efficient and safe manner.
•Learn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
•Encourage, display, and role model proper riding form at all times.
•Follow grooming, feeding/watering schedules for each animal.
•Dispense and apply prescribed medications and treatments to animals.
•Detect and eliminate/reduce potential hazards from and around the trail system and barn area.
•Clean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
•Lead horses to and from paddocks and riding arena.
•Lead another horse while riding a horse.
•Lead trail rides and drive carriages for up to 3 consecutive hours.
•Lead pony ride for our guests as young as 2 years of age up and down moderate inclines.
•Load hay in/out of the hayloft of barn.
•Work in a manner that will not endanger self or others.
•Handle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work in a hot/cold climate for extended periods of time.
•Maintain a consistent attitude, cheerful, positive, and “can do”. Speak positively about Mohonk, guests, and coworkers.
•Pay attention to operational details while being attentive to guests. (Safety patrol of the barn and surroundings)
•Respond encouragingly with alternate solutions to meet the guest needs or requests; show initiative and take action with an appropriate level of independence.
•Show interest and patience while working with young or adolescent children and novice rider.
•Seek ways to enhance the guest experience in unexpected ways asking, “How can I exceed your expectations?”
•Understand and comply with the policies and procedures of Mohonk Mountain House and department.
•Answer phones in a clear, professional manner, and retrieve voicemails; return calls, accurately record messages, process payment, and follow through.
•Give accurate information, face to face, and over the phone. Maintain a complete knowledge of: stables offerings, policies, and pricing; resort features; activities; and hours of operation.
•Operate POS cash register, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Speak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance. Walk up to 7 miles per day.
•Memorize names of plants, animals, names of guests, and horses/mules.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word.
•Take reservation and billing information using computer based program with utmost accuracy and detail. Protect personal information of guest.
•Attend/participate in daily shift briefing.
•Establish and maintain positive guest relations and a peaceful riding and/or carriage experience.
•Wear proper protective equipment appropriate to the task being performed.
•Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
•Works independently and as part of a team.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Experience working with the general public and in the service industry
•First Aid and CPR Certification preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Repair and maintain residential and commercial buildings and their components and equipment.

ESSENTIAL JOB FUNCTIONS:

•Perform a variety of work in the maintenance, repair, and preventative maintenance within the hotel and on the property including carpentry, electrical, plumbing, painting and appliance repair in an effort to meet and exceed established standards.
•Conduct corrective service and repair/restoration works where and when necessary.
•Perform daily technical inspection rounds and checks on the proper functioning of equipment and installations.
•Carry out inspection of public areas on a daily basis in case of problems arising unexpectedly.
•Use hand tools, power tools, and general equipment in a correct and safe manner such as but not limited to radial arm saw, jig saw, circular saw, table saw, router, sewing machine, multimeter, pipe threader, flaring tool, blow torch, sewer snake, powered drill, belt sander, palm sander, grinder, paint shaker, paint sprayer, personal lift, ladder, steamer, scaffold, safety belt, harness, etc.
•Maintain a written and/or computerized record of mechanical system status as needed.
•Respond promptly to emergency calls involving all Mohonk Mountain House systems and components, as well as outbuildings.
•Highlight any other matters that need future upgrading work.
•Assist in HVAC unit repair projects.
•Assist in remodeling and construction of new projects as may be required.
•Perform Pool/Spa maintenance.
•Keep all mechanical areas in a neat and orderly condition.
•Manage an inventory record of parts and supplies, tools and equipment.
•Diagnose mechanical problems to identify the root cause of problems. Then develop and implement effective solutions to problems.
•Work together with Operations Managers and communicate any aspect of operations which will involve the maintenance department.
•Communicate results of completed tasks and work in progress clearly to appropriate departments.
•Demonstrate technical knowledge and experience in residential and commercial heating systems (geothermal, hydronic, electric and steam), electrical wiring (including electrical theory and circuit design), kitchen appliances, HVAC Systems, fire sprinkler and other fire suppression systems, and commercial and institutional laundry equipment.
•Demonstrate technical knowledge and experience in motors and pumps, electromechanical assemblies and controls, refrigeration principles, high pressure boilers and pools.
•Demonstrate technical knowledge and experience in fasteners and fastening systems, door/window/locks and screens, and application of paints/stains and other protective coatings.
•Demonstrate excellent time management skills and work productively and efficiently with or without supervision when performing routine tasks.
•Adhere to all OSHA guidelines and standards including but not limited to lock out-tag out, confined space, hot-work, SDS, Personal Protective Equipment, etc.
•Operate both automatic and manual transmission vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Monitor and evaluate work-related conditions to determine compliance with prescribed operating, safety regulations and Department guidelines.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Act calmly and effectively in emergency situations.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Outlook.
•Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
•Read and comprehend technical manuals, diagrams, and blue prints.
•Learn and utilize new methods, materials, procedures, and systems.
•Inspect work and work areas by touch, sight, sound and smell for conformance to prescribed standards.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to shoulder and carry a distance of up to 50 feet with/ without assistance. Walk up to 15 miles per day.
•Perform work duties up to 80 feet above the ground.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 750 feet.
•Pass through and work in tight, enclosed, and confined spaces.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Carry a two-way portable radio and earpiece to communicate and enable immediate response to emergency situations.
•Drive automatic and standard transmission vehicles.
•Work under stress from contact with public, demanding deadlines and changing priorities and conditions.
•Work outdoors and exposed to natural elements.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Work additional hours beyond regularly scheduled work day (evenings and weekends) as necessary.
•Work extended hours or on short notice in emergency situations.
•Develop and maintain positive working relationships with other staff.
•Answer questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Technical knowledge and experience in residential and commercial heating systems (geothermal, hydronic, electric and steam), electrical wiring (including electrical theory and circuit design), kitchen appliances, HVAC Systems, fire sprinkler and other fire suppression systems, and commercial and institutional laundry equipment.
•Technical knowledge and experience in motors and pumps, electromechanical assemblies and controls, refrigeration principles, high pressure boilers and pools.
•Technical knowledge and experience in fasteners and fastening systems, door/window/locks and screens, and application of paints/stains and other protective coatings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

Assembles orders, delivers and serves food and beverages in a timely fashion to guest rooms or functions in a personable, courteous and professional manner.

ESSENTIAL JOB FUNCTIONS:

•Set up various food and beverage functions according to type of event and service standards.
•Ensure cleanliness, neatness and correctness as well as replenish supplies and reset when necessary.
•Set up and clean areas for house guests, groups, in house and special functions.
•Set up, break down and carry tables and chairs in a safe manner.
•Perform cleaning duties and inspect equipment for damage or repair.
•Take food and beverage orders accurately via telephone or direct interaction with guests.
•Record transaction in Point of Sale system at time of order.
•Receive orders from guests and serve in an efficient, timely and professional manner, following guidelines as established.
•Check in with guests to ensure satisfaction with food course and/or beverages.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Learn standard menu items and daily specials so that you can describe them to the guest in detail and answer any questions that they may have.
•Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
•Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
•Load and unload Room Service carts, prepare food and beverage items, and serve food and beverage items as needed.
•Deliver items ordered for room service meals and provide table service in guest rooms.
•Pick-up trays and clean tables as needed to ensure cleanliness of areas throughout the resort.
•Maintain cleanliness of work areas, china, glass, etc., throughout the day.
•Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
•Present physical and accurate check to guest and process payment.
•Perform all of our service steps to provide our guests with the best service possible.
•Interact with guests, at their request for information or directions, in a positive manner and show them to their destination if possible.
•Take responsibility for all Mohonk equipment and supplies. Be careful to prevent loss and abuse of any items you use.
•Maintain a polite and pleasant personality.
•Work without supervision and/or alone when necessary.
•Ensure proper set-up, and replenishment of goods during tea service, coffee breaks, etc. and inspect with a natural or corrected vision.
•Drive, park, and backup vehicles safely ranging in size from utility carts to full size vans using only side mirrors.
•Safely handle sterno and hot items with care
•Push a full food cart that weighs up to 200 lbs. at a distance of about 50 yards without assistance.
•Handle dishes and glassware carefully.
•Negotiate stairs up and down, and uneven pathways while carrying full trays.
•Work under crowded noisy conditions and to navigate around guests with loaded trays and potentially hot items.
•Conduct routine inventory of stock to ensure adequate supplies.
•Assist with training of any room service procedures for new room service staff.
•Inspect work of others by touch, sight, sound and smell for conformance to prescribed standards of service.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 35 pounds from ground level up to shoulder level and carry a distance of up to ¼ mile feet with/ without assistance. Walk up to 15 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, in/out elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Knowledge of Food and Beverage or Hospitality industry a plus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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BASIC FUNCTIONS AND RESPONSIBILITIES:

Provide prompt, courteous service to the dining guests of the Mohonk Mountain House for breakfast, lunch, dinner and special functions according to the standards set by Management.

ESSENTIAL JOB FUNCTIONS:

•Work in coordination with kitchen staff and other dining room staff ensuring the efficient operation of the restaurant.
•Learn standard menu items so that you can describe them to the guest in detail and answer any questions they may have.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Open wine bottles and champagne table-side with waiter’s corkscrew, and present to guests.
•Take and receive food and beverage orders from guest and serve in an efficient, timely and professional manner following the established sequence of service.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Anticipate guest needs and meet them before you are asked to.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Negotiate stairs up and down while carrying full trays.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Handle dishes and glassware carefully.
•Provide proper service while serving wines and champagne, and have thorough knowledge of cocktails, spirits, and beer- including local selections.
•Set and reset tables with linen, silverware, dishware, and glassware.
•Mark silverware with each course.
•Clean before, during and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
•Assist in the set up and breakdown of special functions.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•Lift up to 50 lbs from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business.
•Perform basic mathematical functions such as addition, subtraction, multiplication and division.
•Maintain confidentiality of guests’ personal information and use with discretion.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:
•At least 18 years of age.
•Knowledge of hospitality and experience in food and beverage service.
•TIPS or other state-recognized Alcohol Awareness Training Certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

ESSENTIAL JOB FUNCTIONS:

•Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion.
•Move cabinets, boxes, furniture, and equipment to clean areas.
•Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned.
•Clean and disinfect public areas. Empty trash receptacles and sanitize. Transport trash to proper waste unit.
•Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions.
•Maintain the appearance of the public areas, including hallways, staircases and entrances.
•Clean walls, ceilings, fixtures, windows and equipment.
•Remove recyclable materials from offices and public areas.
•Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicate the request to ensure the request is communicated to Housekeeping Supervisor or Manager.
•Deliver firewood to guest rooms in accordance with the Housekeeping Procedures.
•Document and maintain a written record of all deliveries.
•Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance.
•Protect the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items.
•Return all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked.
•Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup.
•Participate in special cleaning projects.
•Operate machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc.
•Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc.
•Maintain appropriate supply levels of paper goods, soap, and other supplies. Restock and organize storage closets neatly.
•Work with chemical cleansers, disinfectants and sanitizers.
•Work under pressure and maintain composure while dealing with large volumes of people.
•Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel.
•Sign out keys and return at the end of shift.
•Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

QUALIFICATIONS:

•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous hotel-related/cleaning experience desired.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP

BASIC FUNCTIONS AND RESPONSIBILITIES:

Provides all the salon services offered in the Spa at Mohonk Mountain House menu of services according to their license. Maintains a high level of guest service and satisfaction. Makes a professional recommendation for their guest to facilitate continued wellness and enhancement. Adheres to all sanitation protocols and procedures.

ESSENTIAL JOB FUNCTIONS:

•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Establish a minimum availability of three shifts per week to be scheduled and responsible for attendance.
•Perform professional recommendation of retail with the goal of 15% product sales to service revenue.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Stock, organize, and maintain work stations and salon.
•Prepare material and supplies for daily operations.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Clean designated equipment, such as nail clippers, cuticle pushers, nail files, pedicure station jets, hair brushes, combs, scissors, and other implements as assigned.
•Clean and sanitize work area as per departmental and New York State regulations.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Attend vendor trainings and events as assigned.
•Learn the ingredients of products used to know possible contraindications due to allergies or medical issues provided by guests.
•Learn benefits of ingredients and products used to be able to offer recommendations to guests to facilitate continued wellness and enhancement.
•Learn sequence and protocols for each salon service offered.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 40 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with young children and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.

QUALIFICATIONS:

•At least 18 years of age
•Current New York State Cosmetology License
•New York State License for Nail Technician
•Current Standard First Aid & CPR preferred
•Salon work experience preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#ZP