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BASIC FUNCTIONS AND RESPONSIBILITIES:
A stables guide is responsible for providing a safe and enjoyable recreational activity for guests, of the stables, while guiding a trail ride (riding a horse while supervising the horse line) or while operating the carriage team. This person is responsible for establishing and maintaining a good relationship with our guests; giving a tour of the property, sharing interesting facts, and offering accurate information about Mohonk and our history.
ESSENTIAL JOB FUNCTIONS:
•Competent horseback rider with ability to mount horse from the ground.
•Arrive prepared, on time, and ready to work; maintain good attendance.
•Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
•Demonstrate “Horse sense” and interpret herd behavior.
•Assess rider’s abilities and horse behaviors in response to rider’s actions.
•Ensure all riders have accurately signed waiver form and payment receipt.
•Communicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
•Explain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
•Tack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
•Organize horse and riders in trail (lineup) groups in an efficient and safe manner.
•Learn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
•Encourage, display, and role model proper riding form at all times.
•Follow grooming, feeding/watering schedules for each animal.
•Dispense and apply prescribed medications and treatments to animals.
•Detect and eliminate/reduce potential hazards from and around the trail system and barn area.
•Clean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
•Lead horses to and from paddocks and riding arena.
•Lead another horse while riding a horse.
•Lead trail rides and drive carriages for up to 3 consecutive hours.
•Lead pony ride for our guests as young as 2 years of age up and down moderate inclines.
•Load hay in/out of the hayloft of barn.
•Work in a manner that will not endanger self or others.
•Handle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work in a hot/cold climate for extended periods of time.
•Maintain a consistent attitude, cheerful, positive, and “can do”. Speak positively about Mohonk, guests, and coworkers.
•Pay attention to operational details while being attentive to guests. (Safety patrol of the barn and surroundings)
•Respond encouragingly with alternate solutions to meet the guest needs or requests; show initiative and take action with an appropriate level of independence.
•Show interest and patience while working with young or adolescent children and novice rider.
•Seek ways to enhance the guest experience in unexpected ways asking, “How can I exceed your expectations?”
•Understand and comply with the policies and procedures of Mohonk Mountain House and department.
•Answer phones in a clear, professional manner, and retrieve voicemails; return calls, accurately record messages, process payment, and follow through.
•Give accurate information, face to face, and over the phone. Maintain a complete knowledge of: stables offerings, policies, and pricing; resort features; activities; and hours of operation.
•Operate POS cash register, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Speak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance. Walk up to 7 miles per day.
•Memorize names of plants, animals, names of guests, and horses/mules.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word.
•Take reservation and billing information using computer based program with utmost accuracy and detail. Protect personal information of guest.
•Attend/participate in daily shift briefing.
•Establish and maintain positive guest relations and a peaceful riding and/or carriage experience.
•Wear proper protective equipment appropriate to the task being performed.
•Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
•Works independently and as part of a team.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Experience working with the general public and in the service industry
•First Aid and CPR Certification preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
weekends and holidays are a must
available through Labor Day weekend
- Immediately
- New Paltz, NY 12561
- 6/9/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Leads and supervises Archery and Tomahawk classes for guests. Promotes guest participation in House and private classes and socializations amongst fellow guests to maximize guest enjoyment during their visit to Mohonk Mountain House and its environment. Ensures a safe range at all times.
ESSENTIAL JOB FUNCTIONS:
Lead Archery and Tomahawk activities to ensure social interaction amongst the guests and to ensure safe environment for participant enjoyment.
- Provide clear safety signals and range commands to all participants; provide orientation in advance of activity.
- Assist with the repair, care, and cleaning of all equipment and maintenance of current inventories.
- Inspect equipment for damage and ensure damaged equipment is not used until it has been repaired or disposed of.
- Prepare materials and supplies for each activity.
- Ensure safety the number one priority when conducting a class at the Archery range.
- Fill in the areas of Activities when class cancellations happens and assist in leading in house activities such as Bingo, Trivia, Scavenger hunts, and more.
- Demonstrate comfortableness with lake ecology such as: inability to see the bottom of 60’ deep, snakes, frogs, turtles, and fish in size of approximately 11-20 inches.
- Use a PC to process payment and implementation of data into a software program
- Handle adversity, change and emergency situations calmly and with a level head.
- Analyze problems and develop and implement action plans to address problems.
- Speak clearly and effectively to groups of 1-40 people.
- Demonstrate patience with children (age 7-17) and adults.
- Supervise up to 12 children per activity.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Identify safety hazards and inspect the work of others by sight, sound, and/or smell. Ensure hazards are corrected.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear oral/auditory directions, instructions or warnings and give same warnings to others.
- Work in a manner that will not endanger self or others.
- Manipulate sports equipment, including but not limited to tomahawks, bows, arrows.
- Memorize history tour of the grounds, trails, and story of Mohonk and the Smiley Family.
- Demonstrate creativity in recreational activities to enhance the guest experience.
- Demonstrate good disciplinary and interpersonal skills.
- Work productively and efficiently with or without supervision when performing routine tasks.Work in a manner that will not endanger self or others.
- Work flexible or changing days and hours; including days, weekends, holidays, and occasionally up to 14 hours per shift.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 10 miles per day.
- Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet/yards.
- Present a neat, clean, and well-groomed appearance in accordance with the Mohonk Mountain House Dress and Grooming Standards.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Demonstrate knowledge and appreciation of nature and the outdoors
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
- Carry a two-way portable radio and earpiece to communicate and provide immediate response to emergency situations
QUALIFICATIONS:
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Experience or potential in a people-oriented job or potential for success in a people-oriented job preferred.
- Archery Certification or 5 + years of experience handling archery and or tomahawk sport equipment as well as teaching classes strongly preferred.
- CPR/First Aid certification strongly preferred.
- Immediately
- New Paltz, NY 12561
- 6/7/24
BASIC FUNCTIONS AND RESPONSIBILITES:
Supervises the operational aspects of the stables program including horseback riding, pony rides, carriage operation, corporate events, public relations, staffing, expense control, and sales; maximizing revenue while maintaining a high quality of safety and service. This person will respond quickly and appropriately to satisfy all guest and staff requests while promoting a positive and safe experience. The Stables Supervisor is an active member of the recreation team who responds to all issues of departmental concern within the framework of the operation of the total hotel.
ESSENTIAL JOB FUNCTIONS:
•Oversee daily operations of the stable in absence of Stable Manager including: staff, rides, reservations, accounting procedures, and animal care.
•Demonstrate competency as horseback rider with ability to mount horse from the ground.
•Arrive prepared, on time, and ready to work; maintain good attendance.
•Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
•Demonstrate “Horse sense” and interpret herd behavior.
•Assess rider’s abilities and horse behaviors in response to riders’ actions.
•Maintain a structured working environment for staff.
•Supervise and train stables personnel.
•Ensure all riders have accurately signed waiver form and payment receipt.
•Communicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
•Explain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
•Tack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
•Organize horse and riders in trail (lineup) groups in an efficient and safe manner.
•Learn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
•Encourage, display, and role model proper riding form at all times.
•Follow grooming, feeding/watering schedules for each animal.
•Dispense, inject (IV and IM), and apply prescribed medications and treatments to animals with accurate, detailed, record keeping.
•Detect and eliminate/reduce potential hazards from and around the trail system and barn area.
•Clean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
•Lead horses to and from paddocks and riding arena, lead another horse while riding a horse.
•Lead trail rides and drive carriages for up to 3 consecutive hours.
•Lead pony ride for our guests as young as 2 years of age up and down moderate inclines.
•Load hay in/out of the hayloft of barn.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance. Walk up to 7 miles per day.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Work in a manner that will not endanger self or others.
•Handle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
•Work in a hot/cold climate for extended periods of time.
•Maintain a consistent attitude, cheerful, positive, and “can do”. Speak positively about Mohonk, guests, and coworkers.
•Multi-task and pay attention to operational details while being attentive to guests. (Safety patrol of the barn and surroundings)
•Respond, in an encouraging manner, with alternate solutions to meet the guests’ needs or requests; show initiative and take action with an appropriate level of independence.
•Show interest and patience while working with young or adolescent children and novice rider.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, overnights, weekdays/weekends, holidays, and during peak periods of business.
•Answer phones in a clear, professional manner, and retrieve voicemails; capable of returning calls, taking precise written messages, processing payment, and follow through.
•Give accurate information, face to face, and over the phone. Maintain a complete knowledge of: All stables offerings, policies, and pricing; resort features; activities; and hours of operation.
•Operate POS cash register, record allocations of skate usage, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Speak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
•Energy , initiative, creativity , and willingness to try new approaches and techniques.
•Memorize names of plants, animals, names of guests, and horses/mules.
•Analyze problems and develop and implement action plans to address problems.
•Prepare administrative reports in a clear, logical manner.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
•Develop and implement innovative and interesting programs.
•Take reservation and billing information using computer based program with utmost accuracy and detail.
•Establish and maintain positive guest relations and a peaceful riding and/or carriage experience.
•Wear proper protective equipment appropriate to the task being performed.
•Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing
•Work independently and as part of a team.
•Take charge of the staff as regards the upkeep and appearance of the barn area, surroundings, animals, and equipment.
•Assist and oversee the feeding/watering schedules and menu for each animal.
•Dispense and apply prescribed medications and treatments to animals.
•Develop and enforce trail routes, exercise routines, and breaks for animals.
•Oversee farrier and vet visits.
•Available for after hours emergency horse care.
•Monitor staff schedule, time clock punches, and scheduled breaks daily.
•Oversee schedule of daily staff and assignment of riders to horses based on level of ride and skill of riders.
•Assist in scheduling of all stables business including; riding, carriages, private events; coordinates through the appropriate Mohonk departments including: Guest Services, Information Desk, Gatehouse, and Recreation.
•Lead daily staff shift briefing.
•Assist in evaluating staff during the appraisal process.
•Maintain the daily reservation books; create times with flexibility and knowledge of the regular scheduled daily offerings
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•CHA certification a plus
•A.A. or B.S degree in Equine Science is helpful
•Minimum of 4 years experience in a public/private stables operation with a proven record of increasing responsibility
•Current standard First Aid and CPR preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekends and holidays are a must though November
- Immediately
- New Paltz, NY 12561
- 6/4/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Preparation and production of wholesome meals in accordance with company standards and local health regulations.
ESSENTIAL JOB FUNCTIONS:
- Prepare and service all food items for a la carte and/or buffet menus serving up to 2500 meals per day according to hotel recipes and standards.
- Follow recipes, instructions from sous chefs, and work as part of larger team unit focusing on quality and consistency.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Check and ensure the correctness of the temperature of appliances and food.
- Ensure adherence to quality expectations and standards.
- Ensure proper portion, arrangement, and food garnish.
- Keep refrigerators and storerooms clean and neat. Ensure food and supply items are stored per standards.
- Monitor food quality while preparing food.
- Monitor the quality and quantity of food that is prepared prior to distributing to “front of house” staff for delivery to guest.
- Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
- Prepare special dietary meals or substitute items.
- Weigh, measure, and mix ingredients.
- Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Operate equipment such as ovens, stoves, grills, microwaves, steamers, kettles, and fryers.
- Regulate temperature of ovens, broilers, grills, and roasters.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 50 pounds from ground level to and carries a distance of up to 100 feet with/ without assistance. Walk up to 5 miles per day.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Test and inspect foods to determine if they have been cooked sufficiently.
- Set-up and break down work station.
- Maintain proper rotation of product in all refrigerators (FIFO) to minimize wastage/spoilage.
- Wash and disinfect kitchen area, tables, tools, knives, and equipment.
- Sanitize and ensure cleanliness and maintenance of all work areas, utensils, and equipment.
- Work clean and be responsible for kitchen organization and orderliness.
- Perform job safely while maintaining a clean, safe work environment.
- Handle hot items with care.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Check the working condition of equipment and machinery in accordance with specifications.
- Follow all Mohonk Mountain House safety and security policies and procedures.
- Identify safety hazards, report, and follow up to see that corrective action is taken.
- Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
- Maintain food storage and cooler logs in adherence to food safety standards.
- Complete safety training and certifications when offered.
- Adhere strictly to directives and instructions from Sous Chef, Executive Sous, Executive Chef.
- Work under time constraints, extreme temperatures, and high business levels.
- Assist in production planning, record keeping and reporting as required.
- Assist in the requisitioning and receiving of all food and supplies as required.
- Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
- Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Learn, retain, and demonstrate a full knowledge and understanding of all menu items, carriage lounge, and banquet menus as trained.
- Demonstrate basic knife handling skills and familiarity with basic kitchen equipment and machines.
- Offer consistently professional, friendly and proactive guest service while supporting fellow colleagues.
- Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
- Follow kitchen policies, procedures and service standards
- Assist all service staff and company workers in a professional manner insuring our guest service is in accordance with company standards.
- Attend shift briefings and actively participate daily.
- Communicate assistance needed during busy periods
- Maintain confidentiality of proprietary information; protect company assets.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.
QUALIFICATIONS:
- 3 years culinary experience in similar operation.
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Certification in food service sanitation practices and prevention of food borne illnesses preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 6/3/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
The Dining Room Food Service Supervisor is responsible for overseeing the staff on the floor during meal times, ensuring quality service for our guests. They represent Mohonk Mountain House as ambassadors ensuring that our guests receive proper service, and to interact with guests while they dine.
ESSENTIAL JOB FUNCTIONS:
•Monitor and direct a staff of up to 30 including servers, server assistants, food runners, buffet staff, and hosts in food preparation, setup, service, and break down of meal functions.
•Assign tasks, coordinate side-work schedules and general maintenance and upkeep cleaning of all areas and equipment.
•Supervise the servers and ensure their service meets our high standards, and inspect their individual stations at the end of each shift.
•Monitor that the Server Assistants have stocked their stations and maintained during the meal period.
•Monitor that the Buffet Staff have properly setup, labeled, and maintained the buffet(s) for service.
•Ensure work and service areas are maintained according to sanitation and cleanliness standards.
•Facilitate shift briefings daily to all staff members.
•Monitor and manage staff by providing feedback to improve operational performance.
•Oversee and assume responsibility for private group events ensuring proper set up/break down of the event space, requisitioning and delivery of equipment and food and beverages.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Assist guests with special dietary needs and coordinate with Kitchen and Dining Room staff.
•Coordinate the turning of tables and continually report table status to the Head Host.
•Enter guest orders in a POS with the ability to enter special requests such as dietary restrictions, allergies, etc.
•Identify, greet, and otherwise welcome guests in a manner consistent with the highest standards of service. Interact with guests as part of the overall quality assurance objectives.
•Obtain customer feedback and make appropriate business developments or changes to meet customer needs.
•Learn and demonstrate a knowledge of all wines, champagne, beer, cocktails, and specialty drink offerings.
•Present and uncork champagne and bottles of wine (with waiter’s corkscrew) and serve table-side.
•Organize, stock, replenish and serve menu items as appropriate.
•Plan, coordinate and host special events throughout the property, including the Parlor, Parlor Porch, Sunset Porch, Pavilion, Picnic Lodge, Granary, etc.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners- such as recommendations about wine pairings.
•Check quality and consistency of all food products and preparations and report any variances directly to the Director of Dining Services or Executive Chef.
•Ensure food is stored in compliance with food and sanitation guidelines.
•Ensure refrigerators and storerooms are clean and neat. Ensure food and supply items are stored per standards
•Identify safety hazards, report, and follow up to see that corrective action is taken.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
•Lift up to 50 lbs. from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per meal period.
•Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 yards.
•Maintain standards and controls for the prevention of equipment loss and/or abuse.
•Negotiate up and down stairs with a tray weighing up to 25 lbs. rested on shoulder.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Drive, park and backup vehicles safely including a box truck, pickup truck and golf cart using only side mirrors.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Take responsibility for all Mohonk Mountain House equipment and supplies. Be careful to prevent loss and abuse of any items used by staff.
•Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
•Work special events outdoors and exposed to natural elements.
•Work under crowded and noisy conditions and to navigate around guests with loaded trays.
•Communicate problems and potential causes, e.g. supply shortages, service complaints to Dining Room Manager(s) and Director of Dining Services.
•Analyze problems and implement action plans to address problems.
•Act calmly and effectively in emergency situations.
•Learn, retain, and demonstrate a knowledge of all food and beverage offerings so that you can describe them to the guests and servers in detail and answer any questions.
•Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
•Complete daily meal reports accurately, ensure reports are free of omissions and errors, and deliver to respective departments.
•Log facts pertaining to each service in the F&B Log, as well as record server counts and administrative fees.
•Oversee the overall operations of the Dining Room(s) in absence of a Manager.
•Oversee/verify payroll for department staff and follow prescribed payroll procedures.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Photocopy, scan, fax, email or mail correspondences.
•Utilize a computer to prepare daily requisitions for menu items. Receive all food and supplies.
•Verify totals on report forms, requisitions, or bills.
•Act as a liaison between the kitchen, the front of the house staff and our guests of the Mohonk Mountain House.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Be an ambassador to the guests during meals and special events, ensuring proper service and guest satisfaction.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays and during peak periods of business. Work three meals per day as needed.
•Work productively and efficiently with or without supervision when performing routine tasks.
•Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.
QUALIFICATIONS:
•At least 21 years of age.
•Valid Driver’s License and at least 21 years of age with at least two years of licensed driving experience.
•Previous food and beverage supervisory experience preferred.
•TIPS or other state-recognized Alcohol Awareness Training certification preferred.
•Servsafe or other industry-recognized safe food handling certification preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Immediately
- New Paltz, NY 12561
- 5/30/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
The Desk Clerk performs receptionist and customer service work helping to represent Mohonk Mountain House in the best way possible as they often serve as the guest’s first impression of the resort. The Desk Clerk is responsible for checking guests in/out of rooms graciously, efficiently, and accurately. They are responsible for processing charges and payments and demonstrating knowledge of billing and payment options. The ideal candidate would be courteous, self-motivated, friendly, and detail-oriented and provide accurate information about all resort amenities and services. Computer proficiency and the ability to effectively communicate via telephone, email, and in person are essential.
ESSENTIAL JOB FUNCTIONS:
- Process guest check-ins using established resort procedures. Verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
- Promote and recognize customer loyalty and provide exceptional service.
- Set-up guest reservation billing accounts for each person checking-in according to requests/requirements (shares, separate room rates/tax/incidentals, routing, comps)
- Collect information for guest billing, including tax exempt status information, credit card, check, or cash
- Assist customers with questions regarding their existing reservations. Make future reservations
- Understand reservation codes, other input codes, and special traces.
- Enter and confirm reservations in the property management system with the utmost accuracy and detail to capture important information.
- Generate and communicate daily traced requests, special attention guests, and VIPs for the front desk and other departments.
- Make Dining Reservations for hotel guests of the resort.
- Prepare key packets and registration card arrival boxes for reserved designated group business.
- Organize guest registration cards by filing all cards accurately in room number order.
- Provide information to guests on luggage storage, parking and retrieval of vehicles, and loading of luggage into cars for departure.
- Maintain a complete knowledge of all resort features, services, and activities (i.e. hours of operation, daily house counts, number of arrivals and departures, scheduled group and transient events, room availability, room types, rates, promotions, and amenities, locations of services and facilities).
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Understand and comply with resort and departmental policies and procedures including required uniform and dress code policies. Maintain a professional, neat, and well-groomed appearance and wear required department-issued uniform.
- Provide professional customer service with a desire to exceed, including exceptional verbal and written communication skills.
- Demonstrate computer proficiency with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus.
- Utilize Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
- Attend required coaching and training sessions as scheduled to review service quality and productivity.
- Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
- Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
- Transfer special unrelated front desk telephone calls to the appropriate departments
- Advise guests of messages (telephone, fax, etc.) and package deliveries.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Maintain an assigned cash bank and insure accuracy of contracted amount. Follow proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits. Adhere to cashiering and accounting policies.
- Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges. Cash guests personal checks according to Mohonk Mountain House procedure. Settle guest room accounts.
- Perform an audit via Opera (PMS) programming (balance receipts) and return bank at close of shift in accordance with Mohonk Mountain House standards.
- Take information on shopping orders and relay information to the Guest Services Shopper.
- Process guest and employee dry cleaning requests accurately according to procedures. Inspect and confirm receipt of laundry from the cleaner.
- Provide transportation information and directions to guests. Book trip arrivals and departures via Mohonk Mountain House Transportation.
- Follow opening and closing procedure checklists.
- Document guest requests, concerns, and needs; and immediately communicate with appropriate departments/personnel. Follow-up to make sure the guest is satisfied with the resolution using Mohonk Mountain House Second Effort procedures.
- Keep a clean and neat work station, restock office supplies and paper supplies as necessary.
- Work in office setting subject to continuous interruptions and background noises.
- Work extended periods of time viewing a computer video monitor and input information with a keyboard.
- Work under stress from contact with public, demanding deadlines and changing priorities and conditions. Maintain a calm demeanor when under pressure.
- Maintain professional composure and use good manners on the telephone and in person.
- Be dependable, responsible, and punctual and; and maintain good attendance.
- Learn and effectively process job responsibilities efficiently and confidently.
- Demonstrate organizational skills, proofreading skills, an attention to detail, and produce well-written, error-free copies.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Maintain a flexible work schedule including days/nightsweekdays/weekends, holidays, and during peak periods of business.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Escort guests and show various room types.
- Lift up to 15 pounds (i.e. brochure, folio paper, registration card, and envelope boxes) from ground level to above head and carry distance of up to 100 feet with/ without assistance. Walk up to 3 miles per day.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, or stand for up to 5 hours at a time. Navigate up to six flights of stairs.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Maintain focus on the job task at hand to think clearly and quickly.
QUALIFICATIONS:
- High school diploma or equivalent required
- Hospitality or customer service experience required or degree in hospitality, business finance, or accounting.
- Cashiering or banking experience preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 5/30/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Responsible for check-in and check-out of hotel guests courteously and efficiently while maintaining a high level of guest satisfaction. Maintain the resort’s communication by processing incoming and outgoing calls for guests and employees. Responds to emergency situations in a calm, efficient manner by following Mohonk’s Emergency Guide and Response Manuals. Responsible for accounting functions as they relate to processing the business day and accompanying reports.
ESSENTIAL JOB FUNCTIONS:
•Represent Mohonk to the guest so as to promote customer loyalty and provide an exceptionally high level of service.
•Understand and comply with resort and departmental policies, procedures, and customs including required uniform and dress code policies.
•Provide professional customer service with a desire to exceed including exceptional verbal and written communication skills.
•Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
•Transfer incoming telephone calls to the appropriate extensions and departments.
•Display effective computer literacy skills and be familiar with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus. Use Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
•Attend required coaching and training sessions as scheduled to review service quality and productivity.
•Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
•Understand proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits.
•Understand reservation codes, other input codes, and special traces.
•Adhere to cashiering and accounting policies.
•Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges.
•Cash guests personal checks via established Mohonk procedure.
•Settle guest room accounts.
•Count a bank and ensure proper amount is present.
•Perform an audit via Opera (PMS) programming (balance receipts) then put cash envelope (with witness present) in the drop safe.
•Process guest check-ins using established resort procedures. Ability to verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
•Maintain a working knowledge of, but not limited to: Avaya PBX System, Portable Radio System, Paging System, Opera PMS software, Reservations Assistant software.
•Communicate clearly in a precise manner on the telephone, paging system, pagers, and in person with a clear and pleasant speaking voice.
•Operate the emergency alarm notifier and/or implement appropriate emergency procedures and remain calm in an emergency situation.
•Analyze problems and develop and implement action plans to address problems.
•Act as the Manager on Duty (MOD) in the event of an emergency until the on-call overnight MOD arrives on the scene.
•Record and maintain the Second Effort log for maintenance, housekeeping, and conference services requests and follow-up to guest and employee request/issues.
•Log/write and deliver incoming/outgoing messages/faxes for guests and employees.
•Access all functions of the property management software as it relates to guest service/information to answer questions.
•Reserve day-of dinner reservations for overnight guests.
•Work well with guests and fellow employees to resolve complaints/issues in a positive manner.
•Demonstrate enjoyment working with people in a service position.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Remain stationary at assigned posts for extended periods of time either standing or sitting.
•Lift as much as 20 pounds from ground level to waist level and carry a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Read a computer monitor and enter pertinent data into the computer with a keyboard.
•Hear requests from guests as well as co-workers and management.
•Maintain focus on the job task at hand to think clearly and quickly.
•Flexible with work schedule.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Be dependable, responsible, and punctual and; and maintain good attendance.
•Learn and effectively process job responsibilities efficiently and confidently.
•Demonstrate good organization skills and attention to detail efficiently.
•Maintain a professional, neat, and well-groomed during work shifts.
QUALIFICATIONS:
•Prior hospitality or customer service experience preferred
•Prior overnight shift experience preferred
•Prior experience with PBX or similar communication consuls preferred
•High School Diploma
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 5/30/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Responsible for the preparation of fresh and wholesome meals for a hotel with a 600 hotel guest and 500 day guest capacity, ensuring smooth operation, proper sanitation, and sound management of up to 20 staff members.
ESSENTIAL JOB FUNCTIONS:
- Assume responsibility for the overall production of hot and cold foods associated with a la carte and buffet dining services which include Main Dining room, West Dining room, East Dining Room, Carriage lounge, and Banquets as assigned.
- Execute menus with complete oversight of kitchen set up, service, and breakdown of stations in regards to hot and cold foods for Mohonk Food and beverage functions.
- Communicate effectively with Front of the house management before, during, and after service.
- Conduct food tastings for development of future menu items and create standard recipes that can be taught to staff.
- Conduct shift briefings and menu training for front of the house staff as needed for new menu implementation
- Oversee and continue development of the chef’s table menus and execution
- Be able to assume Executive Sous Chef duties whenever needed
- Close kitchen following all departmental guidelines as it pertains to food safety, labor management, and kitchen checklists
- Be able to write menus, cost out using standard recipe cards, and ensure staff is trained on all aspects of prep lists assigned
- Work with theme program management to create special food demos and tastings for promotional events.
- Meet with Captains before service to address any special requests or dietary restrictions.
- Carry out supervisory responsibilities for a staff up to 20 in accordance with Mohonk Mountain House policies. Interview, hire and train employees; plan, assign, and direct work; appraise performance; reward and coach/counsel/discipline employees; address complaints. Monitor schedule daily to minimize overtime.
- Work with the Chef and Executive Sous Chef to ensure all products are ordered for and processed in accordance with Mohonk culinary standards. Work with purchasing to ensure any additional products outside of normal dining operations are ordered and used as required.
- Requisition food materials daily or as needed for the preparation of breakfast, lunch, and dinner services to be filled by the Receiving Department.
- Oversee kitchen and coordinate all hot and cold food preparations for dinner service ensuring food is presented in accordance with company specifications. Delegate prep work load for Garde Manger crew.
- Check all hot and cold foods prepped before service to ensure proper quality and quantities needed are at hand.
- Expedite for the entire service period ensuring each plate is of the highest quality possible.
- Learn, retain, and demonstrate a full knowledge and understanding of all menu offerings.
- Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Ensure proper portion, arrangement, and food garnish. Test foods ensure the correctness of the temperature of food.
- Prepare special dietary meals or substitute items.
- Maintain work spaces including stainless steel tables, equipment, dry storage shelves, walk-in refrigerators, upright freezer, and general sanitary condition of garde manger and vegetable prep area in a neat and orderly fashion.
- Provide relief coverage as needed for Exec Sous Chef. Execute on-line production of meal period and ensure all food product is used as effectively as possible. Monitor house counts on a daily and weekly basis for proper menu breakdown. Delegate and participate in food preparation for next day's shift.
- Demonstrate advanced knife handling skills and familiar with kitchen equipment and machines.
- Work on the line under time constraints, extreme temperatures, and high business volume.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods. Weigh, measure, and mix ingredients. Maintain an awareness of and minimize costs/expenses.
- Check the working condition of equipment and machinery in accordance with specifications.
- Operate and regulate temperatures of equipment such as ovens, stoves, grills, microwaves, steamers, kettles, and fryers.
- Meet with Food and Beverage managers to discuss daily services and special functions.
- Analyze problems and develop and implement action plans to address problems. Report to the Executive Sous Chef.
- Facilitate/attend shift briefings and actively participate daily.
- Inspect the work of others by touch, sight, sound, taste and smell for conformance to prescribed standards
- Maintain confidentiality of proprietary information; protect company assets.
- Offer consistently professional, friendly and proactive guest service while supporting fellow colleagues. Assist all staff in a professional manner ensuring our guest service is in accordance with company standards. Maintain good working relationships with coworkers, guests, and managers.
- Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry. Maintain a knowledge of local, state, federal health and employment laws.
- Inventory and maintain equipment and supplies, initiate purchases, and safeguard equipment and supplies.
- Work clean and assume responsibility for kitchen organization and orderliness. Clean and scrutinize work stations periodically during work shift ensuring the cleanliness and maintenance of all work areas, utensils, and equipment.
- Follow kitchen policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Handle hot items with care.
- Maintain food and cooler logs. Keep refrigerators and storerooms clean and neat. Ensure food and supply items are stored per standards. Ensure proper rotation of product in all refrigerators to minimize wastage/spoilage.
- Complete safety training and certifications when offered.
- Lift up to 50 pounds from ground level to waist height and carries a distance of up to 100 feet with/ without assistance. Walk up to 5 miles per day.
- Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Identify safety hazards, report, and follow up to see that corrective action is taken. Inform Executive Chef, Executive Sous Chef of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Perform basic mathematical functions with recipes such as addition, subtraction, multiplication, and division.
- Prepare administrative reports in a clear, logical manner.
- Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.
QUALIFICATIONS:
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Associates degree in Culinary Arts from accredited culinary school or 5-7 years experience in similar operation.
- Certified in food service sanitation practices and prevention of food borne illnesses.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 5/18/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
The Spa/Fitness Receptionist is responsible for answering the telephone, greeting customers, scheduling appointments, selling merchandise, and orientating guests to the Spa and its facilities. The ideal candidate would be courteous, self-motivated, and detail-oriented. Benefits include generous and competitive pay, commission, career growth potential, training and workshops with leading companies in the Spa industry.
ESSENTIAL JOB FUNCTIONS:
- Welcome all guests and answer phone calls in a timely manner in accordance with guest service training guidelines; ensure a consistent guest service experience by adhering to Mohonk Mountain House’s 14 Service Steps and Strategies.
- Take, organize, and coordinate reservations for services.
- Follow standard operating procedures regarding check-in of Spa guests, including handling payment for services and products according to guest’s preference (room charge, credit or gift card, cash, check, etc.)
- Maintain high level of product knowledge by attending product training sessions and participating in new service trainings by receiving incoming services.
- Demonstrate knowledge of products and services, educate guests, and sell merchandise, and create and maintain displays.
- Play an active and hands on role in supporting the appearance of the Spa by maintain the cleanliness of the reception, locker room and relaxation areas through merchandising, stocking and following Cleaning and Sanitation procedures.
- Maintain a neat and orderly workspace.
- Attend associate meetings and applicable workshops.
- Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, empathy, sensitivity and professionalism to guests and team members.
- Perform basic administrative duties such as filing, photocopying, scanning, and faxing. Handle mail orders, track packages, mail/email correspondences.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Maintain the proper balance in cash drawers, making change orders when necessary.
- Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
- Reach with hands and arms, bend, kneel, stoop, twist, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 50 pounds from ground level to 4 feet to place on cart with/without assistance. Walk up to 3 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; Distinguish between colors, shades, tints.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Adhere to all Mohonk Mountain House and Departmental policies and procedures.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards and those of the Spa; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our guests.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests, staff and contractors
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Maintain a flexible work schedule including days/nights, weekdays/ends, holidays and during peak periods of business.
QUALIFICATIONS:
- At least 18 years of age.
- Standard First Aid and CPR certification preferred.
- At least 3 years of experience in Resort/Hotel or the like preferred.
- High School, Business School or Business Degree a plus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 5/18/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Preparation and production of wholesome meals in accordance with company standards and local health regulations.
ESSENTIAL JOB FUNCTIONS:
- Prepare and service all food items for a la carte and/or buffet menus serving up to 2500 meals per day according to hotel recipes and standards.
- Follow recipes, instructions from sous chefs, and work as part of larger team unit focusing on quality and consistency.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Check and ensure the correctness of the temperature of appliances and food.
- Ensure adherence to quality expectations and standards.
- Ensure proper portion, arrangement, and food garnish.
- Keep refrigerators and storerooms clean and neat. Ensure food and supply items are stored per standards.
- Monitor food quality while preparing food.
- Monitor the quality and quantity of food that is prepared prior to distributing to “front of house” staff for delivery to guest.
- Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
- Prepare special dietary meals or substitute items.
- Weigh, measure, and mix ingredients.
- Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Operate equipment such as ovens, stoves, grills, microwaves, steamers, kettles, and fryers.
- Regulate temperature of ovens, broilers, grills, and roasters.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 50 pounds from ground level to and carries a distance of up to 100 feet with/ without assistance. Walk up to 5 miles per day.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Test and inspect foods to determine if they have been cooked sufficiently.
- Set-up and break down work station.
- Maintain proper rotation of product in all refrigerators (FIFO) to minimize wastage/spoilage.
- Wash and disinfect kitchen area, tables, tools, knives, and equipment.
- Sanitize and ensure cleanliness and maintenance of all work areas, utensils, and equipment.
- Work clean and be responsible for kitchen organization and orderliness.
- Perform job safely while maintaining a clean, safe work environment.
- Handle hot items with care.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Check the working condition of equipment and machinery in accordance with specifications.
- Follow all Mohonk Mountain House safety and security policies and procedures.
- Identify safety hazards, report, and follow up to see that corrective action is taken.
- Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
- Maintain food storage and cooler logs in adherence to food safety standards.
- Complete safety training and certifications when offered.
- Adhere strictly to directives and instructions from Sous Chef, Executive Sous, Executive Chef.
- Work under time constraints, extreme temperatures, and high business levels.
- Assist in production planning, record keeping and reporting as required.
- Assist in the requisitioning and receiving of all food and supplies as required.
- Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
- Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Learn, retain, and demonstrate a full knowledge and understanding of all menu items, carriage lounge, and banquet menus as trained.
- Demonstrate basic knife handling skills and familiarity with basic kitchen equipment and machines.
- Offer consistently professional, friendly and proactive guest service while supporting fellow colleagues.
- Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
- Follow kitchen policies, procedures and service standards
- Assist all service staff and company workers in a professional manner insuring our guest service is in accordance with company standards.
- Attend shift briefings and actively participate daily.
- Communicate assistance needed during busy periods
- Maintain confidentiality of proprietary information; protect company assets.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.
QUALIFICATIONS:
- 3 years culinary experience in similar operation.
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Certification in food service sanitation practices and prevention of food borne illnesses preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 5/14/24