Are you polite and energetic? Do you have great phone skills? Are you committed to providing world class customer service? Can you work nights and weekends? If so, Laney’s has a great opportunity for you! As a Customer Service Representative (CSR) you will work as part of a dynamic and passionate team booking service appointments and promoting customer service and satisfaction. This position will work hours between 9:00 am and 6:00 pm. Laney’s provides excellent compensation and benefits, and we pride ourselves on providing a secure and safe work environment that is positive and rewarding to our employees. If you are interested in this position, please complete your application online.
Responsibilities
- Convert incoming customer calls into booked service appointments
- Deliver call scripts with an authentic cadence: be clear, compelling, and personable
- Respond to customer requests, resolving issues, and promoting the brand
- Be professional and establish customer rapport, encouraging repeat business
- Maintain and update customer database with complete and accurate information
Requirements
- Proven track record in customer service
- IT competent; good typist and proficient with phone systems
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- Ability to build trust and demonstrate empathy
- Engaging personality that blends well with a fast-paced, goal-driven environment
- Competitive individual contributor who also loves to win as a team
- Highly motivated, flexible and great attitude on life
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- CHECK OUT OUR COMPANY AT: www.laneysinc.com
